Two years ago I had my complete HVAC unit replaced. I decided on this company because of their excellent reviews. I did have issues with the installation. Andy, the owner, told me an employee had just left, but he and Mario would be out. Day came, and the two of them showed up. Andy told me then that he was leaving on vacation the next day, but Mario would finish the installation. The furnace shows up the next day and its a different manufacturer than the air conditioner. I'm told not to worry - it's just as good or better than what was quoted me. Mario struggled a bit to finish the installation by himself. The seaming of the ductwork looked sloppy. When Andy returned from vacation, I asked him to come out and he cleaned it up. I will say I have no complaints about the equipment. Andy said since it's new, it won't need any service for the first two years. So, three months ago I call to schedule my routine service. I get their recording. No problem, I leave a message. Don't hear back. Two months ago, I call and leave another message. Still no word. A week ago, I call and leave a third message. No word. OK, I'm a patient person, but I'm moving on. Equipment gets 5 stars; service gets 2 stars. Not sure if they are still in business. read more