Air-Tech continues to be fantastic. Every single person we've spoken to, from the people who answer the phones to all of the techs we've met, has been wonderful. Professional, informed, polite and courteous. In addition, they've all been friendly and kind. Last week Jose Acosta and David Montijo added to the list of impressive techs we've met. Jose took the time to explain what they were doing & afterward provided several suggestions. He also offered to help with something completely unrelated afterward, just to be kind. Made my day. Can't recommend them highly enough! read more

Made an appt about a week ago and got a confirmation reminder via text, day before the scheduled date. The technician Eric did not show up nor called. When I followed up, the lady who picked up the phone said she has no idea why the technician Eric did not show and she hopes to hear from him at the end of the day. Totally unreliable service. This company does not deserve your business. read more

Air-Tech technician Phillip Happe Hartsell was fast, and friendly. Definitely a great experience, and will definitely use them again.

Ok, so, I hardly ever write reviews. I write reviews if the service was absolutely awesome or absolutely horrible or in this case extortion. If I could give a big fat ZERO, I would! I called this company in July when my air conditioning broke and they told me that the next available time they had was in September! So, I found another company to fix my air conditioning unit; regardless, Air-Tech showed up at my house on September 6th, without a confirmation, nor any type of contact with me about their unnecessary services. In fact, the invoice they left me looks like it was written by a pissed off 5th grader (it's actually pretty funny). He states at least 3 times that he tried to get a hold of me and I didn't answer...maybe because I didn't schedule an appointment??? smh Needless to say, he came to my house, walked around and said everything was already fixed and I received a bill from them for $119.00 for nothing...seriously, he didn't do a thing! It was fixed in July! Why did he come if I wasn't responding, why didn't I get a confirmation email that I had a scheduled appointment?? Lesson learned: Make sure you are VERY clear on whether or not you want their services, otherwise, they are just going to show up at your house whether you like it or not and then send you a slew of invoices. My next stop...BBB! read more

Did they change ownership? What happened? I've used them for years. Today's service was routine winter HVAC check up, price quoted when I booked increased by 84% when finished. They charged for the service and two hours of time?? That was always included in the total service price. I asked for duct cleaning quote. I live in Altadena. They want $4000. My house is small at 1275 sq ft. Felt very sales driven. Not happy. read more

We've been a long long loyal customer for years and years, including my FIL. But their attitude and lack of caring with our new furnace is beyond. We paid OVER 10K for a brand new furnace in SEPTEMBER and it still does not work. We had to MOVE OUT of our house because it's so cold. And they keep giving us the runaround. Obviously this is a lemon or a refurbished furnace they are trying to pass off as new. We are now at about the seventh or eighth visit by a tech to replace parts. And now they have to ORDER ANOTHER PART!!! And won't come back till next week to replace it. This is the worst customer service I've ever had in my life. Their solution was to give us space heaters. So then besides paying the 10K their solution was for us to pay thousands more money for our electric bill. This is totally unacceptable and no one at Air-Tech will accept this and give us a new heater. read more

I had interviewed 5 Factory Recommended Contractors for a HVAC Central Cooling and Heating System replacement of my Carrier System that was 15 years old and had reached it's useful life expectancy ... There were different reasons while I rejected all of their proposals, some of which were presenting false information to me. I BEGAN ANOTHER SEARCH for a HVAC Contractor further from me and discovered Air-Tech in the Pasadena CA area who had a very high yelp rating in an area where customers are very demanding. I called to set up a meeting with a tech advisor for a HVAC Replacement Proposal, and they sent Jeremy Graham, who is what they call a "Comfort Advisor." I am 83 and an experienced procurement and contracting guy and I was very prepared for this interview ... SO WAS JEREMY! While he is a younger man, he is college educated and has about 5 years experience with this company and HVAC Systems. I found him technically very expert, and if he didn't know something, he called his boss to make sure HE GAVE ME THE CORRECT INFORMATION. He made a physical inspection of my split system in the attic and out in the patio, checked for proper electrical wiring, verified my townhouse square footage, check my ducting, vents, and gave me an extensive review of my equipment and needs, and gave me an immediate proposal with a thorough Scope of Work and Total Out-The-Door Cost for his recommendation in view of my request. Jeremy was the most HAND'S ON, EYES ON tech advisor I have had here to date. Bottom line: I found Jeremy Graham to be very straight forward, he had an "honest" no BS manner and approach to his advice with me, he was personable and yet very quick to give his advice, even when he knew it was not necessarily what I wanted to hear ... I was impressed by his sticking to the limitations of such a replacement installation, which meant some tough talk about what and why some requirements for such an installation REQUIRED COMPLIANCE WITH THE FACTORY WARRANTY AND what I call BEST PRACTICES. He is the youngest and yet the best of the techs I have met with in my search for a replacement HVAC System in my home. I was a well informed, nuts and bolts, customer for him to relate to, but I would highly recommend Jeremy for anyone who is not as informed as I am, because he will, in my view and by my experience, tell you honestly about systems and what he thinks is best for you. THEN, as in all things, IT'S UP TO YOU! SBeck, Rancho Cascades, CA. P.S. I did learn a few things from him in spite of my being knowledgeable! read more

Technician David Chen showed up on time, performed the work efficiently and with care, appearing to have the requisite knowledge to address all my questions and provided sound and practical guidance. read more

I have been using another HVAC company to service the heating/air conditioning units at a rental property. After the first visit, with Air-Tech and their excellent service person, Andrew, I realize what mediocre service the other company had been providing. My appointment window was set for 10:30-12:30. At 10:30 on the dot, Andrew called to say his first call was running late and he would let me know when he was on his way. Score one for professionalism. At 11:30 he called to say he was on his way. Score another one for follow-through. At the end of the service call, he called me to go through his findings which included a written report and photos. Score another one for thoroughness. Andrew took the time to help my tenant understand how to use the new thermostat and how to improve air circulation in her home. Score another one for customer service. Air-Tech has earned my loyalty. read more

I highly recommended AIR-TECH Air Conditioning & Heating and Mr. Eric Bribiesca's service. Due to my job relocation, I have to work abroad and rent my apartment to a tenant. Eric and his technicians checked my aged AC and heating unit to find out the problem and recommended replacing it because of the safety concern and regulations. Eric has been professional and patient to explain everything through international phone calls, and even offering temp heating devices to my tenant due to the cold weather while waiting for the ordered new unit to arrive. The installation is quick, professional, and clean, and everyone is very happy about it. Thanks to AIR-TECH Air Conditioning & Heating and Mr. Eric Bribiesca. read more

Air-Tech Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

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Andrew (tech) did an excellent job explaining everything involved in the servicing of my Mitsubishi units and completing the job!

I would recommend Air-Tech to anyone. They were extremely helpful starting with the call to setup the service requested. The woman I spoke to was extremely knowledgeable and helpful. I appreciated receiving a call and text message with appointment confirm and picture. The tech that came to my home was fast and did a complete and great job and more. He was super nice as well. I would use them again and recommend them for sure. The price was good too. read more

Air-Tech has great professional staff who take the time to explain issues with your vac system. They are great at trouble shooting problems and finding solutions for old homes which are difficult to balance thermostats. read more

Had service today, Jose Acosta came on time with shoe covers, serviced our a/c and heater, recommend parts replacement . We would highly recommend Air -Tech and their service technicians. read more

Four weeks after the service appointment were the man sat in his truck for an hour and a half doing nothing. My system was out of Freon. I called and asked for service and it took them four weeks to some somebody out to determine the problem. It was determined that I am out of Freon And it would take another four weeks to send somebody out to fix it. $235. Remember, I called them telling them I was out of Freon without the system for 8 to 10 weeks. He came out and fixed the system. The problem found was a handmade fitting in the garage, servicing the head unit in the living room, it had leaked all the Freon you don't need a ladder to get it. All you have to do is take off the cover and lo and behold. The Freon was gone $1400 later the system was restored the guarantee. I thought I had turned out to be nothing nobody can explain how I could run out of Freon for weeks after reservice, but since I know exactly which fitting was the culprit, it would've been well that's circumstantial evidenct. The Freon empty check also included a fee in case I don't have service done with them of course that was never disclosed now I realize three heads on one condenser in a split mini system is complicated but I would suggest it's a little too complicated for this company and their personnel is Questionable at best as a compensation for spending $2000 to restore my system. They gave me a one year guarantee that they normally don't give. I don't think these people guarantee anything they do but that's an opinion that I can't bank on. I would be careful with them. read more

Phillip Happe Hartsell was professional to our air conditioning and heating unit. He was very courteous , clean and informative . He had a positive answer to all our questions . Definitely would recommend him and Air Tech . We've been doing business for many years and always fully satisfied . read more

First of all.thank you Jennifer for sending Jake Watkins to me for a trouble AC.Jake was an angel sent above!He got patience,truthfulness and kindness extended to me.He cares about me to the point that his explanations and advice were all directed to my benefits.God bless him and your company for having him.He is really a true Comfort Advisor.Highly recommend. read more

Excellent Service from Pablo. Communicated arrival time, friendly, efficient & respected my property by wearing booties & covering up my furniture with a drop cloth. read more

Asked for a quote for air duct replacement it was very professional and the response time was great

We have been loyal Air-Tech customers for almost 20 years, but their equipment manages to die in extremes. The condenser is broken, and the heat wave will continue for several more days. We had to turn off the air because it's working too hard and not cooling the house which is expensive. My 78 year-old mom was told a repair person could come in two weeks on September 13th. We'll be roasted in this heat by then. It's over 100 degrees in Pasadena. Poor service, Air-Tech! read more

Air-Tech Air Conditioning & Heating - Temp in our house at 7 pm. Clock is broken too. My 78 year old mom was told they would come in 2 weeks. We'll be roasted by then. - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Matt Zern from Air Tech, was able to fix our furnace after water from the water heater leaked into it. Another company gave up and took the new circuit board with them. Matt changed the Circuit Board and a Harness that got wet and not the furnace is working as reliably as it always has. read more

We selected Air-Tech to replace our HVAC system based on very good reviews and that they are a locally owned business. We worked with Alex as the sales person and project manager. He was able to provide a bid that was competitive with the 2 other bids we had from "big box" companies. The original time for the installation was 4 days, however after 1 day of work, it was extended to 5 days due to the difficult configuration of our attic, which is very small due to 2 bedrooms with cathedral ceilings. After the 2nd or 3rd day of work, Alex informed us that there would be some additional charges due to unforeseen circumstances. The change order was 14% of the original project cost. The change order did not provide much transparency as to how the charges were determined, much like the original bid which did not break out equipment, labor etc. in $. When I questioned the amount of the change order, it was lowered by $500, which brought the additional cost down to 12% of the original price, still a bit disconcerting. At the end of the 5th day, when the crew left, they said that the heat wasn't working but the AC was good to use and that a technician would be out the next week to resolve the heat issue. We went away for the weekend, setting the thermostat for cool only, having arranged for a neighbor to look in on our cats. When she came in on Sat. afternoon, the house was 94 degrees and the system was pumping out heat! She shut the system down and opened windows to cool the house down. During the next week 4 different technicians came out to work on the system. The last 2 technicians e spent over 8 hours on site and it looked like they totally disassembled the entire condenser/furnace unit. At no point did anyone offer an explanation on what the issue was. When the job was finally considered "finished," we insisted on a meeting with Alex before making the final payment. In our conversation at that time Alex explained the lead technician on our job was new to the company and did not live up to expectations, that his performance was being reviewed and appropriate action was being taken. It would have gone a long way to our understanding and patience if Alex had explained the issues that occurred and what was being done to remedy them, which apparently involved inspecting/reviewing all components of the system to insure they were functioning properly. Air-Tech did provide a 2nd year of maintenance free for the inconvenience. Other than the glitch on the install, all of the AirTech employees who worked on our job were polite, took care each day to put down drop cloths where they were working or entering and exiting, covered the clothing in our closet, which is where the attic access is located and showed respect for our property. Although our pets were confined during the project, they were aware and watchful that they did not escape. A couple of things to be aware of is that patching and painting was not covered in the contract. They had to cut 4 holes in walls to extend a copper pipe approximately 75 feet, which was covered with metal sheathing on the outside of the house, which we now have to have painted. The cost to patch the holes was part of the change order, which AirTech agreed to cover but not any other touch up painting. Also, a new attic access was provided which we had to paint the last day they were working as it is inside the master BR closet and visible. In the end, we are satisfied with the job that Air Tech did, however if there had been communication about issues was as they occurred, it would have gone a long way to avoid the frustration we experienced. read more

Anthony came to perform semi-annual maintenance services for my Lennox HVAC and my mini-split system. Anthony is very knowledgeable about the sytem. His work is thorough and efficient. I am very happy with his services. read more

Matthew Zern is the hardest working, most professional technician. While the repair was super challenging and took multiple visits due to the lack of available parts for the aged unit, Matt maintained the utmost professionalism and always sought solutions. He was determined to solve the challenge and in the end he did. Other service companies were not even able to locate the part #; Matt worked tirelessly on all his visits and proved to be honest, trustworthy, and genuinely invested in helping. Thank you, Matt. The office staff was helpful; however, there were several miscommunications that delayed the process more than the already existing challenges, but Matt always rose to the occasion and was very flexible. read more

Excellent service from Phillip. He arrived to address a noise issue coming from the unit's motor - a friendly fellow. Right away, it was evident that he is quite knowledgable and a confident problem solver. We were able to get to the bottom of things easily and the solution will be administered before long. Central air parts can be expensive on an older unit but I am glad the right people are handling the engineering. read more

They showed up on time, assessed the situation and diagnosed the problem and repaired everything two other company's could not. If you have mini split systems, these are your guys and gals. Saved me thousands over replacement units I was being told I needed. Air tech fixed what was here and reset the units to the proper operating environment. Nice guy too, careful to take off and put on booties so as not to damage our floors. Highly recommend. Thanks read more

The company provided promp service. The service technician, Matt Z inspected my older furnace and offered suggestions for repair. He tried a couple adjustments and made a couple of trips under their service warranty but unfortunately my heater will need replacement. I'll now be shopping for a new HVAC and but will also consider this company. read more

Te Worker was great!! He did a lot of work on our machines. Very professional And plesent. He. has been here before and he is most welcome back for future service!! read more

This is the second time Andrew has come over for general maintenance of our two HVAC units. We are quite happy with his work: he never rushed and spent a good amount of time explaining what he was doing. We hope he will be the one to return for our next maintenance appt! read more

Another great service from Air-Tech! Andrew is very knowledgeable and professional. He called in advance, arrived on time and accomplished the service in a timely manner. Air Tech is a pleasure to do business with, I would highly recommend them for all your heating and air-conditioning needs! read more

We have Air-Tech come out twice a year to service the unit in our guest house. They installed it and do a great job maintaining it, as it gets plenty of use during the year. The techs are super nice and work fast which we appreciate. The communication with the company is top their as they text and call to say the tech is on the way. The twice-yearly service is very reasonably priced too! read more

Called on Thursday; received and apt for Saturday; they were able to come on Friday. David was amazing. He fixed my heater, answered all my questions, was very patient with his explanations, gave me some good recommendations for my heater. From my first conversation with Vanessa to my last conversation with David... overall I was very pleased. This was my first time using this company... and I plan to do use them again. read more

Jose did an amazing job. Very professional and knowledgeable. Diagnosed my problem quickly and got it fixed. AirTech is a great company and all of the techs they have sent over have always been top notch. read more

Matthew was great. He provided a simple solution to what could have been a big problem. Thanks.

... we have been in some uncomfortable heat in the San Gabriel for the month of August... our workhorse system installed in the mid 1990's was finally showing its age... being that Air-Tech is our local business... we made an appointment during a very busy summer repair season... a few days later Matt a technician arrived and troubleshooted our system... he explained multiple issues and pricing options from the needed repairs to upgrading our system... we went ahead with his recommendations... have to say... Matt (Mathew) works efficiently and thoroughly... and takes care to respect your home... example... covering his work shoes when entering the house... a truly knowledgeable... respectful employee of Air-Tech... we are enjoying the "cool" repairs / upgrades thanks to Matt... read more

Andrew K. did an Amazing job on the maintenance of the new unit. He was thorough and walked me through the entire process. He explained why things needed to be done in such a manner and essentially explained what the parts do and why the system functions as it does. I would highly recommend him for service. read more

I wanted to also post a review for outstanding techs that the company Air tech has a team members. Today also I wanted to make sure I say how Jake Watkins from air tech did awesome job on giving information about the products and the procedures that will take place on installing the heating and air unit. He was very professional kind out going an very knowledgeable of his work bases. He is a very well around technician and a pleasure on meeting thank you so much Jake All blessings to you this on behalf of east walnut ave in monrovia from Mark and Mildred read more

Had a maintenance on my HVAC. Shoe protectors and great attitude. Answered every question. Really knows his stuff. Will always call them. Great value to arrange regular visits. Thanks to both Andrew and Air-Tech. read more

Great service from Air-Tech continues after several years of maintaining the equipment they installed. Highly recommend.

Great company with top notch employees. Today Pablo arrived to service the air conditioning splits that they had installed a few years ago. Every employer should wish for an employee like Pablo. He was on time , professional and personable. Pablo was very thorough with the cleaning and took the time to explain the mechanics of the unit. We now feel prepared for the summer heat! read more