Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

5 stars all the way! From my initial consult with Kash and the install with Henry and his crew,…read moreeverything went as smooth and professional as can be. This is a family owned business and I immediately recognized it; along with the pride and dedication to the quality of work/service they provide. I obtained 4 different bids but their pricing, warranty, and customer service set them apart. THEY'RE IN A LEAUGE OF THEIR OWN! I will strongly recommend them to all my friends and family in the area for any HVAC needs.

Thank you Hush Air Heating & Air Conditioning., I want to take a moment to do a shout out to my…read moretechnician Brian G. Excellent work, professional, on time, reliable, on time are all describing on how my encounter went with Hush., I have put your contact in my contact list as I know you guys are the ones to call for service on all of my properties. I am a very satisfied customer rating this company A+ service, satisfaction guaranteed. HR Rentals, LLC/Raul Cobian

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

"Angel was incredible! He went above and beyond, finding parts quickly and fixing my AC in record…read moretime. He even arrived ahead of schedule, which was wonderful. His professionalism, timeliness, and expertise absolutely deserve 5 stars. Thanks, Angel, for making my home cool again! I would highly recommend him to anyone needing HVAC work."

Angel arrived punctual for an estimate. Provided me with an ETA along the way. He was professional…read moreand relatable. Very nice man and highly recommend.

5 stars - Highly recommend Fire N Ice HVAC! Our AC…read morecompletely stopped working on a hot day and we were desperate. Fire N Ice came out very quickly, diagnosed the problem right away, and fixed it professionally. The techs clearly knew what they were doing and explained everything to us. We're so grateful -- our house is cool again and they made the whole stressful situation so much easier. If you're in Orange County and need reliable HVAC service, definitely call Fire N Ice. Excellent work and great customer service!

Fire-N-Ice Air Conditioning placed a new HVAC system in my home. I am so pleased with it. So…read moreefficient and also my electric bill is much lower than it used to be! Since then I have been a Comfort Club Member . Yesterday Jason came to my home for my Summer A/C tune up. such great service. Now I am all set for summer!

I recently had a HVAC installed by Diamond Air Service, and I couldn't be happier with the…read moreexperience. From start to finish, the entire team was professional, punctual, and respectful of our home. They worked efficiently, and kept everything clean throughout the installation process and their pricing was reasonable and transparent. Thank you, Anthony,Bobby and his crew and Edwin and Ethan. They all went above and beyond to ensure everything was done correctly and answered all of questions along the way.

Quick response and great communication. Service was excellent!…read more Air conditioner was repaired in less than a week from the initial visit.

Last Year I got a quote from Chris the Owner, my AC was still working at the time but barely, he…read moreeven gave me other options to keep it working longer and Better, but I decline at the time, oh boy do I regret not getting it fix back then, I gave him another call last week when my AC went out, of course it the hottest days of the year so far , He immediately gave me a day , easy financing ( I needed A new unit with Coil) him and his team came in , removed and replace the unit under 5 hours........ My AC is working perfect, him and his team were pleasant and gave me a quick review and suggestions on how to keep it working good, and told me any issues they will be out if not the same day, then the next day......And to top it off he would be coming out every year to give it a tuneup and fix any issues they might find, wasn't expecting that,........His calming tone and his work ethic was amazing I already told 2 friends of mind who are having issues they need to call him immediately....If I could give him more than 5 stars I would.

Chris is simply the best. Had an issue with my home AC where it wasn't cooling the house. Got in…read morecontact with Chris and he was able to make time to come diagnose within the hour. He explained everything to me and was able to quickly diagnose what the issue was and thankfully it wasn't anything major. I absolutely recommend Chris if you're looking for outstanding service.

With our previous service provider, we paid for preventative maintenance visits, but they would not…read morecome out. We like that Edward is professional, reliable, and responsive. It became a no-brainer to trust Edward to service our system from now on. Thanks, Edward!

It's been a year since Edward installed a mini split for me so I figured it's a good time to leave…read moremy review. I had a ton of questions about which product to install and the installation process. Edward was very patient and explained everything in detail. He installed the mini split quickly and professionally with zero issue. His pricing was very competitive and fair and he uses top of the line products. The only hiccup would be that I wanted a 115V installed but it ended up being a 230V even after I was assured that it is a 115V. Unfortunately, that meant my electrical panel is completely full and I wouldn't be able to have Edward install another mini split for me. Regardless, the mini split has been working perfectly for an entire year now. No weird sounds, zero issues with cooling or heating and my electric bill went down significantly. I will always recommend Edward to anyone that asks me if I know a trustworthy HVAC person.

Had an issue with my AC not cooling and they were able to come take a look pretty fast. They…read moreexplained what was going on in a simple way and got it fixed without any hassle. Appreciate the honesty and how smooth everything was. Definitely recommend.

We were faced with something every homeowner dreads - the air conditioner breaking down in August…read more We weren't even sure we would be able to get help, it being a heat wave during summertime. We called Air Design & Solutions and relief was on the way. Jordan and Jared quickly assessed the situation, explained our options clearly, and answered all of our questions without any pressure. The installation process was seamless. Jared and his team worked efficiently and meticulously, and even took the time to make sure everything was cleaned up perfectly before they left. Air Design & Solutions is a family-owned and operated business and it shows. They're honest, reliable, and truly go the extra mile for their customers.