I had my fence installed by Lowe's. Horrible experience and what's more they left excess materials…read morefor me to dispose of and the excavated soil cleaned up. Unprofessional all around and I didn't even get a response after calling them back several times!

Purchased 2 cans of brown fusion spray paint on 7/31/25. Used the first can to paint a table. Ran…read moreout and started on the second can. The paint did not match as one can was a darker brown than the other. Brought both cans back to Lowe's. Lowe's refused to refund the can that was already used because it was empty. Just exactly how do you think spray paint is used? Should we automatically assume the paint does not match and use a little bit from both cans to start? This suggestion from Lowe's is asinine and reflects the knowledge base of the customers service personnel.

Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

pleasant people, good-quality plants in spring, wide in-store selection of a VAST array of…read morematerials, easy returns when necessary.

Don't get me wrong. This store usually have what I need in a pinch. Some of the crew is a great…read morehelp. There is one employee that I will not recommend dealing with. Seems as if this employee has an attitude towards everyone including peers. Sent wife after a certain item. Sales associate told her that that don't carry that brand and never have. Upsold her a more expensive brand. Stopped by the next day. And lo and behold. There sit the cheaper brand that they claimed that they don't carry.

I went here with my two kids to get father's day gifts. Immediately as we entered the store a older…read moreshort lady that works there followed us through the entire store as if we were going to take something. I dont know what this woman's problem was but it made me feel very uncomfortable having two kids with me being followed. I will not be coming back here unfortunately because I really like harbor frieght.

Had a bad experience with Harbor Freight today.  Purchased 2 motorcycle chocks in Urbana, IL on Jan…read more25, 2017.  I needed to transport 2 motorcycles, one larger than the other.  The first chock I installed would not work on the larger bike so I used it for the smaller.  I then had to purchase a different chock for the larger bike.  A couple of weeks later I am back in Virginia and want to return the unopened 2nd chock for store credit at the Christiansburg Harbor Freight store (store number 625).  I went through numerous conversations with the two stores (Christiansburg and Urbana).  In the end, even though I have the record of the purchase on my credit card and the box is unopened, the Christiansburg store would not issue me a store credit for a return.  Further, when I look at their website to see if another remedy for this matter exists I found the following statement under returns and exchanges.  Item 8.  The manager has the right to refuse returns of any item, at any time, for any reason.  You would never see this at Lowe's, Home Depot, Walmart, etc.  Let the buyer beware.  I will never purchase another item from Harbor Freight. Ed McClure Willis, VA

Not fancy but they have everything you need to successfully complete your project. Also, there are…read morenice, knowledgeable employees, good store hours, easy to find, and parking is easy too!

I cannot believe Stihl authorizes these people to service their equipment. Maybe Stihl does not…read moreknow how they treat people and their equipment. Well, they will very soon. My mother-in-law took her Stihl blower in to have the primer bulb replaced. That was all it needed. That was all she wanted done. What they did to her blower was criminal. Not only did they not replace the primer bulb as she had ask, they broke the throttle lever off the carburetor when they dis-assembled it. Why they dis-assembled her blower to replace an easily accessible primer bulb is beyond any conceivable explanation or understanding. When she went in to pick up her blower after being told it was ready, she was handed a bag of parts, and a bill for fifty some dollars. They had the nerve to tell her (after they broke the carburetor) it needed a new carburetor, and it was going to cost as much to repair the blower as it would be to purchase a new one. Then they charged her fifty some dollars for their "fine" service. All it needed was a primer bulb! You can see in the attached photo the condition in which they returned her blower. If legible, the broken throttle lever pieces are circled in the photo. Unbelievable!!! Had this happened to me, these people would be in court making reparations for the damage they caused. This is truly criminal taking advantage of a person in this manner. If I heard one day someone burned them out, I just might have to smile.

This store is handy. You can find a lot of gardening and landscaping items at the center. They have…read morea nice snack collection, including Birch Beer.

Don't even bother trying to do business with this merchant. They never answer their phone and they…read morenever return a phone call. I called them on a Thursday to order underpinning and an access door and was told that it would be in on Wednesday and they would call me as soon as it arrived. After I didn't hear anything from them, I tried multiple times to call them to no avail. They never returned my phone calls in the two months that I have been trying to reach them. I would not recommend that anyone try to do business them.

Very knowledgeable helpful and professional. They carry hard to find parts at far prices. I…read morepurchased a sliding glass door and a few plumbing items and couldn't be happier!

My go to home store when at the lake. Good service, friendly folks and they seem to have everything!read more

Went in for a pair of door knob's and left with door knobs and a great set of steps for my pier…read more The entire experience was amazing. The two gentlemen that assisted me with my purchase went above and beyond. They knew I was going to install them on my pier 250 miles away so they were very meticulous when rounding up all the parts needed. They were very friendly and courteous I'm a DIY kind of guy so I have a lot of experience with hardware stores but not one of them could hold a candle to the customer service I received at this store. Hats off to you two Van