I went into Ace Progress Ridge today to have two used paint cans shaken up and purchase one new…read moreone. When I arrived at the paint counter and asked to have the cans shaken I was abruptly interrupted with a very rude "I won't shake up that can" by someone named Jaron. I was very taken aback by his rudeness since I've had many cans of previously opened paint shaken up there before. When I asked why (in total confusion) Jaron said "I don't want your paint all over my paint shaker". I was so confused at this point I moved on to ask for help with the can of paint I needed to purchase. Jaron was just incredibly rude and refused to help by being short and condescending. I picked out my own paint. I then asked to talk to Chris, the store manager and now I know exactly why the employees act like this at this store! Chris said "I am sorry you feel that way" and tried to justify Jaron's actions by stating thy someone's can of paint spilled in their shaker. I am not at all upset that ace no longer shakes up previously opened paint cans - that is perfectly within the store's right to decide and I was very clear with Chris on that!! I am, however, appalled at how rude Jaron was and how Chris didn't listen to my concern about Jaron's attitude and instead tried to justify it with an explanation of why they don't shake up cans anymore. I reiterated I wasn't upset that they don't shake up paint cans anymore and Chris repeated, "I'm sorry you feel that way!" The number one comment narcissists make is "I'm sorry you feel that way"! The first rule of customer service is to never blame the customer and that is exactly what Chris did with a narcissistic comment. I asked to speak to Bob, the owner but have not had a call yet. This store needs a new mgr (just read the reviews here - this is a pattern) and some education in customer service. Don't waste your time here! Take your business to Lowe's or Home Depot!

Very empty outdoor area in the late summer was disappointing, as well as the fact that the plants…read moreplaced there, seemed like they were just put there to die. It isn't ever VERY busy there. The staff is nice, pleasant but in comparison to the Tigard store, this one is bare, harder to find things and just not as well organized. Ace is pricey, you're not going to get THE best value on most items but that's okay if you are in a rush or have an emergency. But you will OCCASIONALLY find a real deal. It's just not often lol. It's convenient but definitely not my #1 choice for Home Improvement.

Great customer service and very friendly staff. The staff are always very warm and welcoming and…read morelove to make small chat with my 3 year old. You can tell they genuinely love what they do and enjoy people. It's not always easy in the service industry but they certainly make it look enjoyable. When it comes to any question on home projects or jobs, the staff are helpful and will let you know if they aren't sure of the answer. They always provide some sort of guidance to other resources.

We have had several issues at this ACE. Propane tanks not fully filled, customer service issues…read moreand return of Ace product but not purchased at their ace. We usually go to this ace when shopping at Trader Joe's but after this i would rather not support local owners and just go to a big box store. Which is what we did.

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

Have always received exemplary customer service here and during the Pandemic, Pearl Hardware has…read morerisen to the new normal. Customers wait outside the store, 6 feet apart on the clearly marked yellow Xs; there is a separate line for those picking up prepaid orders. They are limiting the number of customers in the store so once inside, it's easy to get what you need and check out. Note, they are taking credit cards only. Another great precaution they have implemented is that upon entering, everyone is asked to use the hand sanitizer they provide. Thank you, Pearl Hardware! Even though they are located in the Pearl, don't worry about finding or having to pay for street parking; they have their own small lot in front of the store making it super convenient for those of us not in walking distance. Yesterday I stopped in to pick up a 4-pack of aBlind Cord Wraps to keep my cords from banging against the window when the wind blows. Oh the problems I have! Amazing all the little "projects" I'm completing during these days of Quarantine. Or more accurately said, I'm seeking out projects since my house is spotless, appliances are sparkling inside and out, summer flowers have been planted, and closets and drawers have been "Marie Kondo'd" and then some. Pearl carries all of the regular hardware store merchandise and then some, especially in regards to houseware, garden decor and even some home decor items like candles, cloth napkins, trinkets. The variety in each department has more breadth and uniqueness, even whimsical and quirkiness, than your average hardware store. That speaks to me! Yesterday I was so bummed that I couldn't browse and touch and actually shop because as we all know, during the pandemic it's about getting what you need and leaving. Man, did this make me yearn for a day of shopping like in the old days, 2 months ago, pre-March 23, 2020. Paid for my item and left so another customer could enter the store. Going forward, I need to remember that every errand now requires waiting in line and I need to build that into my outing schedule. No more in, out, done. Covid-19 is teaching us Patience, among many other things, during this wake-up call to the world. Today I have at least 15 minutes accounted for on my wide open calendar as I install these blind cord wraps. Grateful.

Suburban Ace Hardware is located on 185th just north of TV Highway. The parking lot is small and a…read morebit inconvenient if you're heading south when you leave. This store carries all the typical items found at hardware stores including paint, plumbing and electrical merchandise in addition to lawn and garden. With a few exceptions, the employees are all knowledgeable and welcoming. There are two downsides to shopping here. The prices are a bit higher than their competitors and they have somewhat limited hours of operation, closing early and only open 12-5 on Sunday. But overall it's a nice local store.

Everyone here is knowledgeable, kind, helpful and always happy to step up. You won't find this kind…read moreof service the the other big box stores. Thank you for keeping customer service alive!

I have had an unused futon frame in my living room practically since i moved into my new apartment…read more I decided to purchase my kids proper beds. I have re-acquired "bachelor" status, but they didn't have to experience it as well. I tried to give it away and donation services weren't available so I tried to disassemble it myself. First with Allen wrench and standard wrench...purchased and returned with zero issue. Then after returning i purchased a 4 lb sledge/Metal mallet to try and force the issue. Didn't quite work. So I decided to keep the mallet for future destruction projects and called BOCOGO (see review) to do a 4th of July pickup, which was way quicker and convenient than I thought it would be. The sledge was only $25 bucks. The job got done and I am prepared for next time.

Local ACE hardware has most of what you need. Friendly and helpful staff. Great place for propane…read moreor firewood in a pinch. Glad they're here!

Brad, the older gentleman who works here, is super friendly and invested in your success. I asked…read morehim for some screws for hanging a shelf and when I showed him a photo of the shelf, he suggested a different item for a better long-term solution. It's a picture hanging system. It worked out great. Thanks so much, Brad!

Rude customer service!! I ordered paint on line it was the wrong color I started a return and had…read morethe label printed out took to the store and said the paint could not return it for it was tinted. It was the wrong color and it said no where on the paint it was tinted. It doesn't matter it was the wrong color in the first place!! Their screw up!! I want my 100+ refunded!! This outfit are crooks! I knew better not to buy anything from these fools. But Walmart wasn't gonna get it here fast enough. But I did order it from Walmart like before & of course 45$ cheaper for the 5 gallon. If I do not get my refund it will land up in court! Btw I never opened this paint!

I had an excellent experience buying a washer and dryer at the Tigard Oregon store. The gentleman…read morewho helped me place and pay for the order on-line was extremely kind and helpful. The appliances needed to be delivered to a different state and he was able to navigate that order efficiently. The appliances arrived and were installed professionally. I am very grateful for his help.

DANGEROUS! DO NOT BUY A WATER HEATER HERE! Their third party delivery "company" was a dude in an…read moreancient SUV, who transported our water heater ON ITS SIDE, and dumped it in our driveway. The box even said in big, bold letters, DO NOT TRANSPORT OR STORE ON SIDE. You can severely damage a water heater, especially a gas one, by putting it on its side. It also voids the manufacturer warranty. You'd think Lowes would know that, but when we pointed this out to the driver and tried to refuse delivery, he shrugged, wouldn't take it back, and drove away. What if we hadn't been there to see the crazy transport and dumping?!? We wouldn't have known until catastrophe struck. So we called Lowes "customer service" for help, but they treated us like idiots, condescendingly telling us we didn't know what we were talking about regarding damage and voided warranties. They brushed off our complaints about the delivery driver, saying "That's how everyone does it these days." It's taken HOURS of calling to get them to agree to an exchange. Then they made us buy the replacement one because it's coming from a different store! Lowes Tigard won't refund us until they pick up the damaged one, but we're still waiting for them to schedule that... They also refused to refund the shipping, which seems incredibly petty when I'm out thousands. I also wouldn't be surprised if they put the damaged water heater right back on the shelf once they finally retrieve it. Don't ever buy from here! You may be getting a dangerously damaged product, and you won't know until it starts leaking water and gas.

My husband has begun working on restoring a classic car, and with that, no weekend has been…read morecomplete without a trip to this Harbor Freight location. From day one, the service has been excellent, and the staff is so knowledgeable. From car paint to welding, we've not come across something someone didn't know something about - and even better they share in a quick and constructive way. Their special rewards program has a lot of great freebies from time to time too.

Came to harbor freights for this first time and the manager Dan was phenomenal!! (To say the least)…read morehe is a new manager that just got here and we did not ask for help he came up to us and led us through everything we need to get our project done and gave us direction. I did not see myself doing a review at a store like this but best believe I'm gonna find a reason to come back. Guy who checked us out was so kind and polite as well. Thanks Dan !