I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

My A/C needed repair during the recent Los Angeles heatwave, so I had an HVAC technician come out…read moreto diagnose the issue. It turned out there was a leak and the system needed a Freon refill. However, I wasn't satisfied with the estimate I received for the repair. I decided to call around for a second opinion and had the pleasure of speaking with Andrew from Air Flow Bros. After explaining my situation, he took the time to clearly break down why a Freon refill might be necessary and what I should be looking out for with my A/C system. He also shared some helpful tips to keep in mind moving forward. What really stood out was his honesty. He actually encouraged me to go with the best price and mentioned that if I needed anything further, he'd be happy to come out and take a closer look. Overall, I really appreciate Andrew taking the time to provide thoughtful guidance over the phone. I would definitely reach out to him again if I have any future concerns, and I highly recommend giving him a call if you need A/C service. Thank you Andrew!

I had a positive experience with Air Flow Bros, they installed a mini split in my bedroom, kept…read moreeverything clean, explained the process before installing. I'd recommend them.

We had our HVAC system (including ducting) replaced a few years back. Vigil Air was by far the…read morebest price! Supporting this family business was one of the best decisions we have made as homeowners. We have referred several friends and family. We have had a few calls for service since the original installation and each was addressed immediately. Super friendly on top of excellent value! Skip the big box stores and scams you hear on the radio. VigilAir is the way to go!

VigilAir installed my AC, heater, duct work and thermostat about 6 years ago. They were so easy to…read morework with and very professional. We have enjoyed our AC without issue for all of these years. Yesterday, we finally had experienced a problem. VigilAir promptly came out today and quickly fixed the issue. It was a fast, warranty covered repair. The technician was wonderful. Aside from fixing the issue, he took a deeper look into the unit and verified we are set for summer. I am impressed by the integrity of this company, and I am thankful we made the decision to have them install our system.

Temps hitting high 90's and at 4pm, our AC fan stops spinning. I called Veteran Air at 9am and they…read morehad someone out the same day (it was just a few hours). Not only someone, but Kirk. Kirk was FANTASTIC! Our unit is 20 years old, we have never really had regular maintenance on it. He showed up super early (they asked if that was okay, and YES thank you). Before he arrived they sent a text with his name and photo. I absolutely love this! That extra safety is so important. Kirk looked at our unit and asked some questions. He explained all they do with the "family plan" so we signed up. I am one of those that needs to be reminded of scheduled upkeep so this is perfect. He gave us the estimate before he started and I asked for a very rough estimate of a new unit (having no idea) so we decided to go with repair and hope for the best. The repair wasn't cheap but considering all the work that needed to be done as well as it being an older unit, I feel it was a very fair price. I think we did have the best with Kirk. He was able to repair our unit and give it some much needed TLC for our AC unit and furnace. He even installed our pre-purchased thermostat! Kirk was polite and considerate. He took time to answer all of our questions and ensured us that we could reach out with any questions, I believe him. Service people can often be rushed, there is a lot of work out there, but not Kirk. He didn't waste time either, I felt like he was in and out in no time at all. By the time he left we understood all that was done and what we need to do to get some additional service from our current unit. I could not be happier with the call I made this morning. I picked the right people to call!

Received a mailer of a "pre-paid" heating/furnace tune up & a water heater sediment flush…read more My heater recently went out so I called them out. They sent another company, I didn't get any "pre-paid" service but was quoted $3,300+ to fix it. I was graciously offered a short term fix for $1,000+ and charged $89.00 for coming out. Bait & switch, I'll get my heater fixed by another company.

We had a great experience working with Sano from the start. They installed a new 3-ton HVAC system,…read morereplaced our ADU mini split, and completed a full attic clean out. The entire team was professional, respectful, and we were impressed throughout the project. After our prior system went out unexpectedly we were able to schedule a rapid appointment to figure out what had happened. We met with Christian and Jim who did an awesome job diagnosing the issue and walking us through our options. They were very open and honest throughout the process and answered any questions we had. There was absolutely no pressure in making a decision and felt very supportive when we wanted to compare a few different offers before making our final decision. After deciding to go with a new system we noted Sano to have great pricing options compared to other companies we had come out making our decision easier. We were also very impressed with Isais and Jose who handled the installation very efficiently. They really showed excellent workmanship and finished way ahead of schedule while keeping the work area clean. The system works great and we are extremely happy. Would definitely recommend to anyone looking for an HVAC.

I had the Sano guys contacted over the weekend and their response speed was amazing. I got…read moresomething in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks!

I also used GC when I replaced my HVAC system at my condo in Los Angeles and they did a great job…read moreand the pricing was reasonable.

We love this company for maintenance of our home heating system. They're friendly and professional…read moreand always get the job done on time. They're also easy to schedule and arrive on time. We have found their prices to be reasonable as well. We've been customers or theirs for over ten years and will definitely continue to call on them.

This is a family owned business that really cares about their customers. I called them when our A/C…read morestopped working and the tech came out within 2 hours. Our unit was 20+ years old and could not be repaired due to its outdated refrigerant requirements which are now banned. The tech was clean, knowledgeable and helpful, giving us a temporary fix in meantime. We decided to get a quote to replace the unit and worked with Robert. He was very polite and showed us different options without pressuring us. We know other people who recently had an A/C replacement with other companies and the price Robert gave us was less. The installation went very smoothly and the installers arrived on time and finished the job earlier than expected. I didn't care for the new thermostat style and the installer cheerfully changed it to another style that I liked. I found this company to be have excellent customer service, honest, on time and reasonably priced.

Professional and efficient. Fixed my ac when it broke. Would use again. Good communication. Thank…read moreyou.