We just bought a house and have had two very minor issues I called them out for. They installed…read morethe HVAC in this house 30 years ago, and various owners have kept using them. They actually have all the records for this house and know exactly what's been done. The tech that came out (Ryan) is super knowledgeable and professional, and fixed my issues each time in under an hour. He didn't try to sell me anything I didn't need. I will definitely keep using them, and I will have them replace our system when the time comes.

TL;DR ... A terrific experience!…read more I arrived home at 8PM on a Sunday from a trip to Ohio, only to find that I had no heat. I messaged my favorite plumber (Kennedy Plumbing) asking if he could recommend someone for a furnace repair ... he immediately recommended D&G. The answering service took my call and advised that I would receive a callback when they open at 8AM Monday. Ben (Svc Mgr) called at 7:59AM - Yay! Nick arrived 40 minutes later, ready to work. He knows his craft. No wasted motions or steps. Within 15 minutes the root cause was identified and repaired - a safety sensor was dirty. Add D&G to your Contacts app ... I have!

Tim came out to do maintenance on my AC. He was very friendly and knowledgeable and answered all my…read morequestions.

Great communication from the entire team from the Owner to the sales team. Fair quote without any…read moreback and forth games and the crew that came to my house for the install for the new water heater was professional, friendly and did a great job.

Cory, the HVAC technician, was so professional and did a great job educating me on how my…read moreac/furnace system works. He gave me great tips on how to help my HVAC system work more efficiently thus saving me money. Very knowledgeable and polite. I highly recommend Pat Walters and Sons to anyone needing HVAC help.

*Local Ypsi company *In business over 50 yrs…read more*Lennox dealer *Prompt, efficient, professional, affordable Can't say enough good things about this company and it's employees. Called around 8 a.m. after discovering that our gas furnace had stopped firing up overnight. A very polite real-life person answered after just a couple of rings (no prompts or automated options required). She said a technician could come same day between 1 and 4. He arrived at 1:15 and diagnosed the problem quickly, a dying circuit board that was not providing consistent power to the igniter. He quoted the cost of replacing - around $450 but was concerned about replacing such an expensive piece on a furnace that had perhaps already exceeded its life expectancy. It was a honest assessment. My husband and I had been expecting both the heating and a/c to go out for the past few years, based on their age (about 25 yrs) and well-worn condution. He knew some tricks to get the furnace running but it failed again that night, consistent with the nature of the problem. Thankfully, the salesman John - 35 yrs on the job, was scheduled to visit that morning. He helped us explore various options and discussed our needs and requirements. He listened, evaulated and eventually sold us the least expensive model with no pressure to buy the high-end units. Such a pleasant experience! Incredibly, installation was the next day. Mike, 15 yrs with the company, and Andy, with around 5 yrs, worked as a team to install a new furnace, a/c and thermostat. They used drop cloths to cover the floor where they would go in and out with equipment and they swept up any debris they created. We are very pleased with the process, results and each employee that got us there.

This review is in regards to a contest I won for a Reme Halo LED Whole Home in-Duct Air Purifier…read moreSystem sponsored by a local radio station and Sharon's. A crew from Sharon's called before they arrived slightly earlier than scheduled. The workers were friendly and helpful in answering my questions. They also wore masks and shoe coverings as I requested. The installation was smooth and efficient. If the REME Halo-LED is installed by Sharon's you will also receive information to register for an extended limited warranty program from five to seven years. To get this warranty the REME Halo-LED has to be installed by a licensed contractor. I feel very fortunate to have won this air purifier system for my new house because the regular installation price would have been over a thousand dollars. Thank you to Sharon's for this wonderful and very useful prize!

great customer care & service. the entire staff from hvac techs, electicians, and customer service…read morewere very polite, helpful and informative. they were punctual and sent text with pictures of techs name before arrival and to verify appointments. they work fast, efficiently and courteously. i recommend the highly.

Our sump pump failed (including the back up) and we had about an inch of water in our basement. I…read morecalled Long's Plumbing and they said they could get here next week, I said we can't wait that long so she put me on hold for a few minutes and told me someone would be here this afternoon, schedule dependent. In 20 minutes I received a call from the installer (Darren, really good guy) and he showed up in 10 minutes. From initial phone call to Long's to installation it was less than an hour, where do you find that kind of service these days? Also the price was very reasonable and I considered it fair. Long's is now my Heating, Plumbing and A/C company forever. GREAT JOB LONG'S

I have used this company many times and the quality of service and value seems to vary with each…read morejob. I knew of them from their beautiful showroom in downtown Northville. I first contacted them when Novi had a mandatory plumbing related regulation in effect and they seemed the most knowledgeable, available and at the best cost. The next time I called them, it took three visits and several workers to compete the tasks. While they did locate a replacement part that I needed, it all turned out to be much more expensive than I expected. Next, they came out for free to inquire about a question I had and caught a different issue in the process, which they took care of that day. So it seems a mixed bag with unknown outcomes, but they can usually come over quickly and get the job done.

I've dealt with Craig at Slasor, before for a repair of some damage during a siding install. I…read morecalled again to evaluate if it's time to replace a 20 year old air conditioner that is working. Craig sent out a tech who evaluated the unit and determined repair costs. Craig then determined the new unit cost. Based on those numbers and the "rule of thumb" that if repair cost multiplied by age of unit equals more than $5,000 it time for a replacement, I will be getting a new Trane air conditioner. I believe Craig can be trusted.

had A rep come out to give us estimate as we thought the AC needed a recharge. it was suggested…read morethat condenser had leak and suggested a replacement. we were told Greg or Craig ? Would call to set up a time to come out to give us a quote? Was over a week and never heard anything back. Even called them again and was told we would get a call back, again no response!! This company needs a lesson on how business etiquette works. If you do t want to do a job, common courtesy is to just say so, glad we found another company who was professional and will do our job! 1 star review

I recently saw a deal to have my sewer and storm trap snaked for $200, so I called and made an…read moreapp. A young man came out to my house today. He was Friendly, Professional and Courteous !! He explained everything that he was doing. He was careful and considerate about not getting soil all over my floor!!! I AM VERY PLEASED WITH HIS SERVICES ....and I HIGHLY RECOMMEND THEM !!

Highly recommend! Celled on Friday and got a quick appointment. As scheduled at 10am on Saturday,…read moreHe arrived 10 minutes ahead of the appointment time. Quickly assessed the problem, quoted a price (with senior discount) and proceeded to fix the problem. He gave good advice for the future and within a half hour solved the problem. He was very friendly and also answered question about future repairs. All around great service.

I am a property manager in Metro Detroit Michigan. I have used Suburban for 10 years both on homes…read moreand condos I manage as well as on my own home. They have provided great service and fair prices. They are always looking for ways to better serve us.

I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.