Alert 360

(84 reviews)

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

This was the first time I had used this company. I was surprised when one man arrived to install 7…read morecameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable.

Premier Security Solutions

4.1

(9 reviews)

Installation: 4 stars Communication: 1 star…read moreSales Rep: Mark 0 stars Accountant: Tim Sanford 5 stars I had Premier Security (Prem-Tech) install security cameras from Ubiquiti I had purchased after our consultation. The installation consisted of running 572 ft of CAT 6 cable. They installed 3 exterior cameras, 1 garage camera, and a video doorbell that cost me a grand total of $2.2K. Their sales representative, Mark, showed up at my house. He told me they could run the CAT 6 throughout my attic for the cameras and to my doorbell. After my consultation with Mark, I ordered all the security camera equipment to include a power over ethernet (POE) video doorbell. On the day of the installation, their installers said they couldn't run any cables in the attic because of the fire wall every home built has in our area. My home was built in 2009. I had to send the POE doorbell back in exchange for a WiFi one from Ubiquiti. Prem-Tech should send out sales reps who are knowledgeable and know what they are talking about so this doesn't happen again. Mark told me they can install security cameras from Ubiquiti. I had to correct Mark quite a few times. He tried to tell me I would need a cloud key when I didn't. Mark told me I would need 4 junction boxes for all the cameras. I needed 3 for the exterior cameras only. Then Mark tried to tell me they could run an HDMI cable to one of my tvs. I told him it's 2024, and Ubiquiti has a smart tv app. The worst part was Mark trying to tell me they could train me on my cameras for $150 an hour. You can watch a 10 minute YouTube video on setting up your Ubiquiti cameras. Not to mention, I hand selected my cameras and know more about them than Prem-Tech. The installation went well because I have not had any issues. My biggest complaints were five minor issues, one of which they have yet to fully resolve. 1. They didn't LEVEL the doorbell during the installation. The doorbell comes with a leveler in the packaging. Mark showed up at my house UNANNOUNCED just like another Yelp reviewer experienced with this company. Mark said, "The camera was acceptable and within tolerance." Yeah, to who? It's either LEVEL or NOT LEVEL. I told him that as a customer, I determine what's acceptable or not. Then Mark tried to lie. He said their installer used the bubble leveler that came with the doorbell. Mark later changed his story to the installer used his personal leveler. I stood Mark in front of my doorbell camera and placed 3 levelers on top of the doorbell. They ALL showed the doorbell as not being level to include the one that came with the doorbell. 2. They didn't insert the security screw into the doorbell. The doorbell camera has 2 anti theft measures. Why wasn't the screw installed? Cutting corners again, just like NOT leveling the doorbell. 3. Their installer put silicone on 2 of the 3 exterior camera bases. These cameras cost $1.5K. Mark tried to tell me I told the installers to do it because I wasn't going to buy junction boxes. He couldn't explain why there was NO silicone on the third camera at all if I told them to do it. If I wasn't going to use junction boxes, then why is there a picture below of my UNVR, POE Switch, cameras, and 3 black junction boxes. The picture is dated before my installation date. 4. I provided my own Belden outdoor/weatherproof CAT 6. I had told Mark I wanted black cable for the installation. His installers showed up with white CAT 6 cable. Luckily, I had my own spool of CAT 6. 5. Mark never responds to text messages in order to help fix my issues. He definitely reads them because I have the read receipts. Look at all the text messages with zero responses. I have tried to reach out to Prem-Tech in order to have issue #3 resolved with their accountant, Mr. Tim Sanford, and the owner, Mr. Michael Johnson. I have yet to hear anything from Mr. Johnson. Tim provided me with a new sales rep named Phil. I am waiting to hear from him so we can resolve issue #3.

Best price and best service. Im new to the area and use to…read morehave ADT as my home security in my last house. After shopping around a little, I was put in contact with Matt and he made the whole process easy. He is extremely friendly and knowledge able about the system and I even called after hours for a little help with no complaint. I highly recommend Matt and his team with Priemer Security.

JC Smart Homes & Security Cameras

(328 reviews)

They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

Spectrum7 Communications

(123 reviews)

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Darren was excellent! Got a few cat6 wires ran and new access points. Then I had him install a tv…read morewall box and mount my tv. His prices are fair and well worth it. Very professional and I would definitely hire Darren again for any networking projects.

Ovation Audio Video Solutions

(13 reviews)

The short version; I highly recommend Ovation AV. If I need any further TV mounting or any kind of…read morelow voltage wiring, I am 100% going to be giving these guys a call. I had a fairly annoying request when I reached out to Ovation AV; I had an existing TV that I wanted removed, have that TV placed into the box for the NEW TV, move the mount position on the new TV so it hangs lower, and hang up the new TV on the existing mount. They were able to come out within 2 days of me making the request for quotes on Yelp. Matt and Joe were both super friendly when they came in, offered to wear the booties that keep the house clean (which I declined), and got right to work. The entire process took a little over an hour. The old TV didn't quite fit in the styrofoam from the new TV's box, so the two of them spent some time cutting it down to size! On top of that, they ensured they vacuumed up the little pieces that inevitably get created when you touch styrofoam. On top of all that work, they came in at a super reasonable price for two people doing over an hour of work.

Joe gets the job done fast, very friendly and so very knowledgeble. Definite five stars, although…read morehe's more deserving of ten stars. Highly recommend!

OTA Communications

(18 reviews)

I needed a roof mounted antenna to get local HD channels for use with Plex TV (and an HDHomerun…read moretuner). I tried a couple different indoor antennas, but had poor reception (especially ABC). Nahem gave us a fair quote, and did a great job with the installation. Lots of communication during the process (different possibilities for where to mount the cable, where to run it into the house, etc.) The antenna is well mounted to the chimney, and the cable is neatly and tightly mounted under the eaves, and the point where it goes into the house is fully weather sealed. Nahem was able to dial in the positioning so that all stations have a strong signal (even ABC, which is notoriously difficult). I highly recommend Nahem/OTA Communications.

Given the high cost of television service provided by Xfinity, we were trying to figure out what TV…read moreoptions were available if we chose to cut the cable cord. Research showed that our area of Sacramento (North Natomas) is capable of delivering a high number for channels through antenna with good quality signal and picture. Given this info, I then did some more research on what the best antenna for our needs would be, and how we could set ourselves up to record shows broadcast over air. After figuring out the antenna I wanted (Clearstream 2V) and the equipment we needed for recording shows (Tablo 4th Gen 4-Tuner), I then reached out to Nahem at OTA Communications to have everything installed. I am so glad I did! Nahem is the consummate professional- he came out as scheduled, explained exactly how the individual equipment would work, what he needed to do install everything, answered every question I had, and did an excellent job setting everything up. We now have 88 clear and crisp over-air channels (along with an additional 103 provided by the Tablo 4) and a dedicated resource (Naheem) who I feel I can call at any time with further questions or concerns. Premium level customer service, just a great guy who takes immense pride in his work. And now we've knocked 160.00 a month off our cable bill. Thanks Nahem!

Custom Home Theater

(176 reviews)

Rudy did a great job at installing my TV over my fireplace. He responded quickly and was very…read moreaccommodating. He took extra effort to work into my time schedule on a weekend. Definitely recommend him.

Rudy did an excellent job mounting our TV. He was professional, knowledgeable, and took the time to…read moreanswer all of our questions throughout the process. He made sure everything was installed securely and neatly, and we really appreciated his attention to detail. We highly recommend Rudy to anyone looking for a reliable and professional TV mounting service!

S T S

(32 reviews)

STS assembled my 12x20 metal shed and installed the flooring, and the quality of work was…read moreexcellent. They noticed the plastic screws included with the shed could eventually cause leaks, explained the issue, recommended better hardware, and installed it instead. I really appreciated that attention to detail. They finished the project quickly, cleaned up everything afterward, and their price was about half of the other quotes I received. Great workmanship, honest communication, and excellent value. Highly recommend.

Fast, and professional . He showed up on time and cleaned up after himself, he did remove his shoes…read morebefore entering which I really appreciated. I will definitely be using him again

GHS Interactive Security

1.0

(3 reviews)

This buisness is HORRIBLE!! I've had them since December 2017 and have had nothing but problems…read morewith my security system. We've had so many false alarms that we don't even use our system anymore. Unfortunately, our house recently got broken into (alarm wasn't set). I knew my contract was up December 2020 so I called today (1/11/21) to cancel because I'm going to get a more reliable system through someone else and found out that since I didn't send a 30 day cancellation notice in writing prior to December, I am auto renewed for another year. To be fair, this is in the contract but no one EVER verbally mentioned it and it doesn't even provide an address of where to send a cancellation note. Sneaky! The customer service is totally lacking with this company. All that said, I do not recommend them for security services.

This company GHS really sucks, I would not recommend GHS to my worst enemy…read more We switched over from ADT, And i really wish we hadn't. You can not talk to someone live unless he/she is selling something. We've called so many times about their faulty equipment. They have you on hold for very, very long times, before customer service takes the call, all this before Covid-19 and during Covid-19 after not working for 6 months and staying home all day every day, I realized I was going to be out of work another 6 months. I sent emails through their contact us tab on the website, I left several messages about the need to reduce my expenditures and finally talked to someone who seemed to understand and helped me cancel my service. 6 months later i thought, after jumping through all their hoops, I started receiving phone calls that i could not cancel my contract, that I still had one more year. They notified me that the person that helped me no longer worked there. So they started Unauthorized bank withdraws 8 months later. I had to spend $30.00 to stop payment at my bank, Plus an unsuccessful attempt to collect the one payment they were able to get from my bank account. $62.99. These people stop at nothing or care Less about the crap they put in our homes, then they don't service it without paying for the Techs to come out regardless if their equipment was faulty. This is one of my worst experiences of customer service, trying to get customer service, and my timeshare contract was easier to get out of than this no-good corrupt company sucks big time. PS: I had to pay my city hundreds of dollars for the false alarms that VIO/ GHS would not reimburse me for due to their faulty equipment. Warning do not do business with VIO/ GHS!!!!!

One Touch Media

4.0

(19 reviews)

I been trying to stay positive with this company as it's been over 8 months they did my install …read more I still owe them some money and have spoken with Jerry several times about my need of them to organize the pictures on my monitor and clean up the spegetti factory of wiring they left at 2 of the 3 homes they wired and the several times they had to come back for the left hand has no clue what the right hand is doing over there. I received a call from their office manager about 2 months ago for the final payment and told her my problem, she advised jerry and jerry called me and i sent him photos of how my screen needed to show pictures for they had no organization to the lay out. He said he called steve and steve called me and I called him back n still awaiting his call months later. the office manager left me a message thursday saying if they didn't get paid they would turn me into collections and turn my cameras off. today is saturday and they cut my service but don't realize they opened their self up to major liability.... I called Jerry and jerry told me he was cooking and hung up on me... look at some of the other reviews and see how their leadership guides the company.... LOL Buyer Beware!!!!

This camera repairman is highly qualified and diagnosed my camera problems very quickly. He got…read moremy system back to working and updated my system. I would highly recommend him. His name is Ery Macias.

First Choice Custom Installations

(262 reviews)

Vince did an excellent job mounting my TV's. I needed it done quickly and he was able to work it…read moreinto his schedule to get it done for me. He was professional and friendly, and very knowledgeable and experienced. His pricing is very reasonable, and I would definitely use him again in the future if I have a need for any of his services. I strongly recommend hiring him if you are looking for someone to mount your televisions, or for any of the other services he provides. Thank you Vince for doing such an amazing job so quickly and efficiently.

I called Vince this morning with a TV speaker sound issue that developed suddenly with our set up…read more We were unable to hear sound out of the speakers that are connected to the a/v receiver. I explained my problem as best I could and Vince asked couple questions and then told me to press a certain setting for the receiver and sound was once again coming out of the speakers! Less than 15 minutes and he fixed the problem over the phone! We certainly know who to call for our entertainment system, security system, or lighting installations in the future. And he was very patient and explained things in terms I could understand. I could not ask for a better outcome.

Mr Z Locksmith

(7 reviews)

He was fast and efficient, transparent on pricing, very friendly. I would absolutely recommend to…read moreanyone and use again!

Mr Z was Very fast to come out on Sunday to help us re-lock our front door. it real quick great…read moreservice.

The Camera Guys

(97 reviews)

Mike is the man! The Camera Guys installed our system a few years back...and I have been super…read morehappy. But a company show there true colors when there is a problem. Long story short, I was having a problem and I called in. Mike took his time and fixed my problem over the phone. Problem fixed! So glad we went with this company because they care about getting it right! Appreciate you guys...thank you!

I hade an LTS system set up by The Camera Guys many years ago and it's still working great! I…read moreupgraded to better quality cameras recently and requested a service call. The owner replied to my message within a few minutes and the service call was completed on the same day. Big thanks to the technician Rich for his professionalism and speedy service.

Low Key Locksmith

(347 reviews)

I have used Zaid's services on multiple occasions, and he has always been reliable and…read moreprofessional. As a mom of teenage girls, things like makeup, expensive perfume, and personal items have a way of disappearing, which led me to change my lock code multiple times. Unfortunately, I eventually forgot the code. After attempting to kick the door in myself (a huge mistake and a lesson learned!), I called Zaid to remove the lock. He was able to help quickly, and when I needed a new lock installed, he was the first person I called. Zaid is now my go-to locksmith. He is dependable, knowledgeable, and provides excellent service. I highly recommend him to anyone needing a trustworthy locksmith.

Prompt response to inquiries, great communication, arrived to my house quickly. Expertly programmed…read morea new fob for Chrysler 200 even though my touch screen and electronics were out of wack. I would definitely call on Low Key Locksmith again if I'm locked out of my house or car.

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12 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Samir P.

118

1 year ago

STAY FAR AWAY FROM ALERT360 - THEY FAILED ME WHEN I NEEDED THEM MOST If I could give zero stars, I would. I trusted Alert360 to protect my home and my peace of mind. I paid for their so-called "top-of-the-line" security system, thinking I was doing the right thing for my safety and my family. Just a few months later, my home was burglarized--and the system completely failed. I had armed it exactly the way they told me to. But when I came back, I found my home violated, things stolen, and the entire alarm system ripped out. And the worst part? It never even went off. No alarm. No call. No police. Nothing. I cannot explain the feeling of coming home to that scene. You expect your security company to have your back, and instead, I felt completely abandoned. I immediately turned to Alert360 for help--calling every day, leaving message after message, desperate for someone at corporate to respond. For a full week, I heard nothing. No call back, no apology, no urgency. Just silence. When I finally got through to someone, they said they could send a technician--for $65 an hour. I was stunned. After their system didn't work and I got robbed, they wanted me to pay them more? The tech that came out couldn't even explain what happened. He was just as confused as I was. That made it even worse--because if their own people don't understand how someone could bypass the system so easily, then who can? For almost two weeks, I had no alarm system. No protection. No solutions. I felt vulnerable and completely let down. I ended up hiring another alarm company just to feel safe in my own home again--something Alert360 had promised me and failed to deliver. Then came the cancellation fight. I told them I wanted out, and they made it so difficult. They kept saying they couldn't cancel the contract and instead offered to reinstall a new system--again, at my expense. After all that? Why would I ever want to stay with a company whose system failed and left me exposed? And if you see them respond to this review saying they "tried to help" or "followed up"--please know that was not my experience. I received no real help, no accountability, no compassion. I'm sharing my story because I don't want anyone else to go through what I did. In my opinion, Alert360 is unreliable, unresponsive, and completely unprepared for real-life emergencies. They left me feeling helpless at one of the scariest moments of my life. If your home, your family, and your peace of mind matter to you, please, look elsewhere. Trusting Alert360 was one of the biggest regrets I've ever had. read more

I-Hua C.

9 years ago

DO NOT USE THIS COMPANY! TURN AROUND AND WALK AWAY NOW! THEY ARE PREDATORS! GOOGLE THIS COMPANY TO SEE WHAT I'M TALKING ABOUT! IF YOU ARE A CURRENT CUSTOMER UP FOR RENEWAL, GET OUT NOW! I'll start by saying that if I had the option, I would give this company negative one million stars. Someone once described a small town by saying, "You will never find a more wretched hive of scum and villainy." This perfectly describes Central Security Group. Prequel- Two young people knocked on our door in Oakland Ca, selling home alarm systems. My wife and I were in the market for one, so we listened to them. First mistake. They were obviously well-trained and slick. Big Red Flag. Their company is/was called "Alarm Guys"- (don't worry Alarm Guys, your negative one million stars review is coming next!) Then the lies start. Lies like "Oh, you can opt out of the contract after only one year!" of a three year contract. Then they rush you through the signing... and everything is fine, right? Present Day... Oakland, Ca... three years and a few months later... we move to another city, and call to cancel service. Oh, guess what? It was a 5 year contract, and the contract says we will pay out the remaining portion of the contract! Almost two thousand dollars! So of course we completely lose our sh!t. Finally got it (kinda) worked out, but as soon as we can, we are going to ditch this fly-by-night dishonest and predatory company. IF YOU ARE A CURRENT CSG CUSTOMER, BEWARE! GET OUT WHILE YOU CAN! Sure, they are all syrupy sweet and your best buds, as long as you're paying their extortion fee. Try to invoke your normal rights as a customer, though, and you'll see the fangs come out. Do yourself a favor, and get out the first instant that you can. read more

Ashley M.

9 years ago

If we could do less than 1 star we would my husbend and I had them at our recent home we moved out of and we had nothing but trouble from the start. The installation was more expensive than originally quoted and we were double billed more than once. The biggest problem was with their monitoring station customer service. They are not local they are in Tulsa, OK and they are super rude and good luck getting a tech out for a repair. They charge 89 per hour plus parts and typical wait time is 1-2 weeks because they don't even have an office here they just use subcontractors that are not Lic from Craigslist. The worst was when we though we were canceled they kept billing us and when we called them they stated we still have ANOTHER YEAR left because it AUTO RENEWS which was never told to me once. We are super upset and using a different company at our new home in Rocklin. I recommend you do your research online before signing any contract with alarm company. Don't get tricked like us. read more

My J.

8 years ago

To anyone shopping for a security service provider. Be careful if you are thinking about using Alert 360 (aka CSG Guardian). Use my experience as your lesson and save your hard earn money. Warning: **** Their billing system is very questionable *****. I have a auto-payment setup to pay for monthly service since i became their customer but yet they would conveniently claim that i missed my payments and added those up. They would not let me know about these missing 'ghost' payments until i called in requesting to cancel the service. On cancelling their service, i was end up on the same boat as other Alert 360 ex-customers. They will turn a simple request into a lengthy misinformation chasing game so they would charge you for another month of service that you don't use. Please read other reviews before you sign up with this shady company! A dissatisfied Alert 360 (aka CSG Guardian) customer. read more

Mark S.

8 years ago

Great experience with CSG I'm happy I went with these guys. Great experience with technician, Jim, he did very clean work and was professional. My situation was abnormal and he handled it and took care of the alarm system. Also, recently had a great experience with Travis. Everything was working great but had a small issue with playback and he took care of it no problem. Fast and painless. I am already recommending Alert 360 to everybody who asks and will continue to do so read more

Cindy D.

8 years ago

We just had our cameras installed by Central this week. We've had their alarm for a while now so it was a natural choice. The General Manager and the Sales Rep were great. They explained everything in a lot of detail. The installation was very professional and I love the app so I can view all of my cameras on my iPhone. We would definitely recommend their alarm and security cameras to our family, friends and neighbors. read more

Larry R.

7 years ago

Really appreciate this company and the security they provide for my family. I feel so much more comfortable knowing Alert 360 is monitoring us 24/7. The automation features are a great bonus as well. I can check in on my dogs and make sure my kids are safe after school. read more

Carla R.

8 months ago

Great company and quite knowledgeable! They always reach out if there's a tamper alert or any kind of issues. The technician came today to fix our censor. Very professional! Thanks! Yogurt Island Oakley read more

Larry R.

7 years ago

Alert 360 offers some of the greatest customer service I've ever encountered. From the salesman to the installation, every person I talked to was tremendous. Would highly recommend! read more

Brandon Scott B.

4 years ago

my biggest problem is they charge extra if you have a busy house and your camera records and you want to see the video , another greedy company, beware read more

Rodney L.

9 years ago

Travis did an outstanding job! He got my cameras up and running in no time and answered all of our questions. Very polite and professional.

Xiao-Yen W.

8 years ago

Tina is a great technician -- she is proficient, efficient and thorough!

Alert 360 - securitysystems - Updated August 2026

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