My kids have been coming here for years, long before the new ownership. I hear they're doing some…read morerenovations, which are long overdue. Very good family friendly spot and they do what they can with the space they have. The only downside is the consistent lack of food/snacks/games. 1/3 or or more of the very few games they have are ALWAYS out of order. The food is not always good and very often sold out as they don't make much during sessions -they mostly reserve the pizza just for the rooms. The candy machines are awful - all the decent stuff is regularly empty and the full sided candy they offer is about 3-4x the size price (i.e., the really small bag of lays is $3). Plus I once bought a candy bar there for my kid and the chocolate looked and tasted old, which means their stock rarely moves. Also, would be great if they offered some adult beverages on tap. FYI, it's never a "true" experience here unless u catch a glimpse of the older white gentlemen casually solo out dancing everyone on the rink. I think I will nickname him "White Lightning".

We've been coming here for about 3 months now I bring my grandkiddos they love it so much when my…read morekids were young they came when it was Pattinsons west I gave feedback before on only change needed was music Playlist well they surely listened they have changed alot I love it !!! Me being a lover of all music genres they have played just that and they dont mind taking requests Ty Mgmt and all the workers a well deserved praise needs to go to all of you !!! You all listen so much and make our sessions magical

We went online to check their public skating schedule and found on Saturday's they have it open…read morefrom 7:45-9:45pm. Definitely go on the website to double check their schedule. Also available online is the ability to buy tickets, which I did it made check in faster. There is an additional fee for skate rentals when you come in but it wasn't much it was like 7.50 for two people. Overall a fun experience will definitely be back

The new playground and spray park are wonderful! Plenty of covered areas to escape the heat. Plenty…read moreof parking even during the busiest times. The kids love climbing on the huge rock just outside of the fields.

I love this rink! You can meet so many nice people!! The lessons are so helpful and so are the…read morestaff. Following an arcade, a snack section, and bar. Come here!

I visited South Gate Roller Rink this evening around 9 PM with my mom and her two friends. I was…read morereally looking forward to showing them this local skating rink for the first time. When we walked in, the bouncer was sitting just inside the door. I had my ID ready expecting him to check it. We told him we were thinking about going into the rink but wanted to take a look first. He immediately got dismissive and said there was a cover charge. When I asked if we could just peek inside before deciding, he sarcastically said "would a night club just let you take a look if they were charging a cover?" Like that was not already obvious enough, he then went out of his way to mock the way we asked the question and told us he would have let us in if we had just asked differently. We were not trying to get in for free or cause any trouble. We were a group of women just looking to have a fun night out. To be spoken to that way, especially in front of my mom and her friends, was completely uncalled for. I will not be returning as long as this person is working the door.

Staff was to preoccupied with skating. My daughter fell hard and was crying not a single staff…read moremember came to check. Other staff were too busy trying to do tricks and almost running over other kids. Staff was very rude except the guy that checked us in.

This place seems like a family friendly environment, but they really dont care about what their…read morecustomers do while on the floor.. Ive been here more that 20x at this point, and almost EVERY single time, i havnt seen any kind of care for the more timid skaters.. Last time I was there (2 nights ago, on a thursday mind you) they allowed mulitiple people to get wiped out by careless skaters.. once attention was brought to the staff there was no anouncement on the facilities part... after the guardians/skaters being told 4x+ they allowed mulitple skaters to crash into children and other patrons.. after 3x times they should have asked the family to leave, but instead, I had to leave LITERALLY 45 minutes after paying to be there... why is is ok to let other people be assaulted when EVERYONE is paying to be there.. every skating rink ive ever been to immediately has a staff member go on the floor and ask if someone who has fallen is ok.. My brother fell the other night on his fake hip as well as the side of his head, because of a reckless skater.. NO ONE cared.. my brother has a concussion... Avoid this facility at all cost, if you care about the well being of your body/your loved ones.. they dont care about you, only their revenue!!!

Unlike the other ice rink Sprinker Recreation Center in Tacoma, the Tacoma Twin Rinks are located…read moreconveniently close to I-5. As the name suggests, there are two ice rinks at this location. We normally come here for hockey games. There is an upper view area for us to watch the game from the upper level, which is nice. However, there's no heater for the audience, so it's super cold at this location. You will have to dress like skiing, or you are likely to be frozen here. The rinks are still new, but the maintenance work hasn't been done well. Why? We came here for a state development hockey for the entire weekend, from 8 am to 8 pm daily. When I went to the bathroom in the morning, everything was in order and in good condition. But when I visited again in the afternoon, it became a messy place. Some stalls even ran out of paper! We couldn't even find any staff member at the rink. Per my hockey players' report, the ice quality of the rinks was just okay. The locker rooms for the hockey teams were kind of small. Not sure if there's any other shower place for hockey players, but I do see a shower inside the women's restrooms. Only one shower probably won't be enough for hockey players who play as a team. Apparently, whoever designed the Twin Rinks had no clue about what ice hockey players would need. Overall, if you want to skate, I still think it's a good place.

We have had a great experience at Tacoma Twin Rinks so far. It is not the cheapest place to skate…read morein the area, but it's better than the local competitor when it comes to lessons. At TTR they do not allow walkers (which we prefer) and they have smaller classes and the coaches take time to work closely and at exactly the kids speed. To by honest, once we got to the rink, our 6 year old broke down in tears afraid of falling and didn't want to skate... the coaches were amazing and assigned an older, experienced kiddo to hang out with her and just let her play and get comfortable on the ice, which involved a lot of sitting and scooting for the first 20 minutes. Haha. She eventually DID stand and was skating slowly by the end of the lesson... then she was begging to return and we have been back twice this week just for open skate to practice. I'd say 4.5 stars only because their website is tough to use, though once you get signed up and figure it out, it is fine. Also, we paid $16 for 90 minutes of open skate tonight and the guys prepping for hockey practice shirked the schedule and the kids had to leave the ice 15 minutes early so that they could Zamboni. I'll mention that to them when I see our coach tomorrow... probably a miscommunication. I'd prefer to talk to them first before assuming it was intentional negligence. Overall, great experience and we'll continue as long as our kiddo is interested!

We used to live very close to this location, and I would take my son there to use the batting cages…read morea couple of times a week The machines worked well and things were kept in good working order. Had a minor issue once that a staff member was able to resolve very quickly. Great clean location and I would recommend any folks in the Kent area looking to get some extra banging practice.

Fun place to go friendly People golf…read moreIs fun and batting cage is fun so much fun to be there

Took my nieces, my son and his friend on Sunday and had a great time. Very family oriented. I have…read morenot been on skates in years, so it took a while to get back into it. I originally asked for a size 9 shoe, realized it was a bit too big and went down a size and it was perfect. The young man handing out the skates was kind and at no point did he make me feel like I was bothersome. I really appreciate that. The skating rink is an hour from my place, but it was worth the drive. Thanks again! I realized I can do circles around my teenagers:)

If there were negative stars I would select that!…read more UPDATE Since my original review: The manager reached out with "complimentary tickets" which does not resolve the actual issue - did you retrain your staff? Did you fix your ventilation system? Likely not, his email about free passes was sent and then I responded but here we are almost a week later and no response back. Timeliness is lacking from management down. Here I am again, having to do this because I get no ounce of actual customer care - you all have to do better! Seriously! Particularly if you knowingly subjected all your customers especially kids, to chemical inhalation, poor ventilation not to mention just overall lack of cleanliness in the rink. It's a shame! Just because you all are one of the last rinks in the area does not mean you get to abuse this opportunity!! 1.The smell in this place was horrendous. When we finally got into our party room about 145pm the smell was overwhelming strong, a chemical, instant sickness kind of strong. After speaking with the person in the DJ booth they informed me that the floors were just redone and that the ventilation in the place was supposedly on. My husband works in HVAC and knows for a fact that the ventilation was not on when the parties began, as someone who suffers from chronic migraines the concentrated smell of chemicals was just unacceptable. I asked to speak to the manager multiple times but no one seemed to care, they brushed me off, and left us to just suffer. We had to keep going outside for fresh air and still tend to our guests which was unacceptable. Not to mention, some of our guests needed to leave due to medical conditions which flared up as a result of the chemicals lingering in the air. I don't want to have to escalate this even more and look into legal action because this was very unacceptable for a business. 2. The party check in desk was just horrendous because of the general line to get in, we literally had to squeeze in with all our party goods and bumping into people while waiting past our paid party time. I paid for party room to be in the actual room at 130pm, but was not even checked in until after 130pm we got into the party room to have to still set up. Do better! If you are going to charge for a certain time then make it available at that time otherwise you are lying to people and stealing them of their money. Not to mention we have to be out of the room 30 mins before the party time ends. Considering that we got into the room 15 mins late, your staff should not be rudely kicking us out just because your process for party check in and setup are lacking. I will defintely be reporting you all to BBB and leaving many bad reviews. 3. I had to keep asking staff for stuff for the party room such as our 3rd pizza arrived 30 mins later but no one came to check on us, I had to go and ask where it was. The lighter in the room was broken and I had to hunt someone down to get another. The room itself needs better ventilation and air. This is such a serious health issue with little kids and the chemical smell. 4. Lastly, you all need to do better with the amount of staff and the type of training you give staff. If you want more business defintely work on customer service. There was lack of attentiveness, or any kind of care for that matter, when asking for help or speaking to staff in general they plainly didn't care to engage with care or intention. I am not paying for your staff to be rude to me or my guests. I work in management and have for over 20 years, what I experienced this weekend really shocks me considering your website states so much has been improved. That is a total lie!

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

Popped into Sportco on Wednesday to have new line spooled onto my Tekota reel for a charter trip…read morethe next day. Art was working behind the counter as usual and was super nice, super efficient, and just an all around great guy. Art quickly replaced my line with a smile and wished me luck. Art would be a key employee in any line of work due to his nature. I never shop anywhere else for my fishing needs. Thanks again Art.