Excellent customer service and great work on the vehicle, all in a timely manner compared to other…read moreshops in town.

Brought my car in for Winterization. I already had an engine block heater pre-installed on my new…read morevehicle and they still charged me for it. I was told by the very unpleasant receptionist that the owners no longer discount for items you already have installed. I questioned that because we had the same scenario when we brought my husbands brand new truck in and they did indeed discount the amount of the engine heater, I was told the owner no longer does that. I was told the owner also no longer offers a military discount on Winterization ( I was given a military discount at the end once I told them how unhappy I was with their service) If you make an appointment know that your car may or may not be done that day (my car was dropped off at 730am and not done until 5pm) another lady came to pick her car up and was told it wouldn't be done until Friday (she was very upset because no one ever said that to her) the receptionist was less than helpful to her and since the lady made a $2000 deposit she had no choice but to leave her car. The service has tanked in four years, rude service, overpriced. Go elsewhere and save yourself a headache.

Had a windsheild wiper go out in a snowstorm. Stopped by and it was fixed in 15 minutes for a small…read moreservice charge.

Eagler river location…read more Customer Service: Amazing! They are under new management and under it they have me feel like family. Prices: I have used five automotive shops in Eagle River and here is among the lowest. Service: They service all three family vehicles I have and every service and repair done has lasted so you are safe here. Advice: If you have any car issues and you live in Eagle River start here. They will provide you a video of where the issue is so you know you can trust them before you make a decision.

I walked in at JL the other day for an oil change…read more I was greeted by a polite young man outside and directed me exactly where to park. Checked me in, ensured that my vehicle is correct, price etc. I sat down, made me coffee before I knew it my car was donetalking about fast & furious. Great service, great staff. Thank you guys, keep up the good work If I can give you 10stars rating I would.

In and out in less than 30 minutes. Friendly staff. I probably arrived at a good time but I am…read morealways pleased when I don't spend an hour and a half for an oil change. Filled and or checked all fluids. I was pleasantly surprised how fast I was in and out.

On Tuesday my brakes went out on my F250. It turned out I had a leak coming from the right front…read morecaliper. I called here Thursday morning and Eric said to bring in. I dropped it off around 1 pm. I got a call later on letting me know everything that needed to get replaced. It all made sense and I gave the ok. I got another call a little before 2 pm on Friday letting me know my truck was ready. Wow! A 25 hour turn around and everything was taken care of. Talk about great service. Eric was awesome too. Some of the best customer service I have ever had. I highly recommend this place to anyone that has had horrible experiences in town. But please don't everyone come here just in case I need to come back for something else. Lol. I loved this turn around time!!!

Not having supervisors berate employees in front of customers would be nice. Prices high for repair…read moreof my 2007 auto both in labor and parts

I would not recommend this dealership to anyone. I purchased a used car from them, and they gave me…read morethe run around the entire time. When purchasing the vehicle, I signed a disclosure that it would not be ready for several weeks due to it under going maintence and inspections. During those weeks, I could not get a straight answer on the statues of my vehicle from the sales rep Isaac. They also did not provide an itemized list of the maintenance being done when asked several times. The vehicle currently reeks, and it is an absolute mess. I was told it would be ready Friday afternoon, and this is the condition I received it in. After I pointed this out. That the service they provided was not only unprofessional but outright Do not deal with this pathological and sociopath business that is no better than a used shady car dealership.

These guys are great! Knowledgeable, dependable, trustworthy, and articulate…read more Thanks for always putting your best foot forward for the community. -Lloyd

I purchased a subaru with service records dating back to date of purchase. All the work on the…read morevehicle was done by this place. I've taken my vehicle to a place with two certified Subaru mechanics in Anchorage. Both places noticed very bad mechanic work done on the vehicle all corresponding to the service records I had. The bad mechanic work includes and not limited to the the wrong bolts in the wrong spots, missing bolts, faulty gaskets, and more. My suggestion is to stay away from this place.

The step was helpful with questions and concerns. They got me in and out as quick as possible. Best…read morepricing around for car winterization.

Made an appointment for 9 am to get the shocks changed out on my truck. Dropped it off and it took…read moreme to call (10 times before anyone answered) them for them to say they wouldn't be able to get it in at 5 pm. They tried to charge me $1200 for it and said it would take them 8 hours to do the job. Any mechanic out there knows it would take 4 hours, if that. Horrible auto shop. They didn't even have the courtesy to call me earlier in the day to say they wouldn't be able to do it that day or at least anything along the lines of "you might want to come plug your truck in we wont be able to do it as early as we hoped" and my truck froze outside. Now I'm busting my ass in -30°F trying to get it to start. No wonder they're rated less than 3 stars.

Went for a oil leak got charged 2grand comes back still leaking oil . Took it back and they claimed…read morewe got a cracked engine on a car with less than 40k miles . Noticed bumper in the rear has a huge gap where it connects and they refused a warranty inspection for this supposedly cracked engine. Do not bring any car here for maintenance

Went to University Chevron to have air placed in a rear tire from out of state. The worker stated…read moreit would be $25 per tire for air. I left that establishment qith low tire pressure trident symbol yet on and drove to tire place where old rotted "new" tires two of them were placed on My car from Stuff Mart. Check tire dates prior to purchase. I do not recommend anything from University Chevron or Stuff Mart.