After a very long cold spell here in Fairbanks ,Alaska I took my ford in for an oil change even…read morethough it was not due. Because during the cold spell I was starting my truck every two hours. Had them check my antifreeze rating which was only good to -34. We had experience-50 here in Fairbanks. They top off my reservoir with there -60 antifreeze. Always fast and very professional. Was told i needed a radiator flush but will do it another time. Even though I had to wait they moved the line fairly quickly. Again great service.

I was a little iffy to come to this location due to the 3.5 stars on yelp, but I am more than happy…read morewith the service I received today! Despite having a very long line, the staff were helpful and had a good attitude. I dropped off my car ran inside the Costco, they called me when my Subaru was ready, and even offered me a $10 off coupon. 10/10

On Tuesday my brakes went out on my F250. It turned out I had a leak coming from the right front…read morecaliper. I called here Thursday morning and Eric said to bring in. I dropped it off around 1 pm. I got a call later on letting me know everything that needed to get replaced. It all made sense and I gave the ok. I got another call a little before 2 pm on Friday letting me know my truck was ready. Wow! A 25 hour turn around and everything was taken care of. Talk about great service. Eric was awesome too. Some of the best customer service I have ever had. I highly recommend this place to anyone that has had horrible experiences in town. But please don't everyone come here just in case I need to come back for something else. Lol. I loved this turn around time!!!

Excellent customer service and great work on the vehicle, all in a timely manner compared to other…read moreshops in town.

Brought my car in for Winterization. I already had an engine block heater pre-installed on my new…read morevehicle and they still charged me for it. I was told by the very unpleasant receptionist that the owners no longer discount for items you already have installed. I questioned that because we had the same scenario when we brought my husbands brand new truck in and they did indeed discount the amount of the engine heater, I was told the owner no longer does that. I was told the owner also no longer offers a military discount on Winterization ( I was given a military discount at the end once I told them how unhappy I was with their service) If you make an appointment know that your car may or may not be done that day (my car was dropped off at 730am and not done until 5pm) another lady came to pick her car up and was told it wouldn't be done until Friday (she was very upset because no one ever said that to her) the receptionist was less than helpful to her and since the lady made a $2000 deposit she had no choice but to leave her car. The service has tanked in four years, rude service, overpriced. Go elsewhere and save yourself a headache.

Had a windsheild wiper go out in a snowstorm. Stopped by and it was fixed in 15 minutes for a small…read moreservice charge.

Eagler river location…read more Customer Service: Amazing! They are under new management and under it they have me feel like family. Prices: I have used five automotive shops in Eagle River and here is among the lowest. Service: They service all three family vehicles I have and every service and repair done has lasted so you are safe here. Advice: If you have any car issues and you live in Eagle River start here. They will provide you a video of where the issue is so you know you can trust them before you make a decision.

I have to say that the service in the auto repair department is the worst I seen. They have no…read morecompassion or initiative to help. They need to be trained in customer service. We went in early at 7:30 am for a slow leak on our tire and was told to expect to leave our car there the whole day. We have a 2 week old baby and needed to know an estimate time which Tye told me she could not give me one and that 11 people had brought their car earlier at 6:00 am. I asked if I can schedule an appointment and was told it was first come first serve. We asked for our key back to find another route repair and she told me as I exit the door ask for the keys there. When we got to the exit no one was there and we had to track down 2 guys who were laughing and having a good old conversation in the corner. When we left, thankfully we were able to walk in at Seekin Ford where they told us they would assist and it would only be 2 hours estimate.

Went for a oil leak got charged 2grand comes back still leaking oil . Took it back and they claimed…read morewe got a cracked engine on a car with less than 40k miles . Noticed bumper in the rear has a huge gap where it connects and they refused a warranty inspection for this supposedly cracked engine. Do not bring any car here for maintenance

Went to University Chevron to have air placed in a rear tire from out of state. The worker stated…read moreit would be $25 per tire for air. I left that establishment qith low tire pressure trident symbol yet on and drove to tire place where old rotted "new" tires two of them were placed on My car from Stuff Mart. Check tire dates prior to purchase. I do not recommend anything from University Chevron or Stuff Mart.

Long story short, they don't value you as a customer and they don't value your time. You are better…read moreoff not waiting for your appointment, having them not do the work when they were supposed to do it. Dodged the work ALL DAY LONG and then tried to pull my truck in at the end of the day and hold it over Christmas Eve and Christmas Day. Trust the reviews and just don't do it. Midas, don't bother responding to my post asking how you can make it better. I will be taking my vehicle elsewhere for simple maintenance.

Walked in at 8am opening time and staff was super friendly and helpful…read moreI was leading a group in a van and needed my brakes fixed before driving the Richardson Hwy and thankfully they worked me in and had me on my way in a few hours!

Charged me $125.5 to look at my car. Then tried to charge $417 for three vacuum hoses…read more I was able to source this part online for $75. Please do not do business with Pearson Auto. Shawn and Shawna are polite, except when they want to rip you off and think you know nothing about vehicles. Learn from my mistake, don't trust these crooks! Look at all the open litigation cases! These people are evil to the core and will exploit peoples mechanical ignorance.

my boot on my driver side axle was towing on my 2015 grand limit Cherokee. They stayed late and…read moreworked on it and fixed it and gave it back to me. They did a very good job excellent and they are the best. My name is Donnell Spurlock if you want quality, these professionals and hard worker and the lady at the front desk she is very good of booking appointments and getting people in also