customer service is ass…read more I asked for an alignment and set up an appointment, I explained to them my sway bar links were giving me trouble and asked them to put them in Bcs they have all the tools to do so and align my truck they had my truck sit outside for 3 hours and didn't even pull it into the shop, they just called me and said they won't do it Bcs of the aftermarket parts on my truck. then they had the audacity to write In the report on my truck "alignment recommended" and "sway bar links missing-recommend installing" and they told me they were going to charge me for an alignment inspection. wtf? I already told you what was wrong and what I needed but thanks anyway dude. one of the men at the desk has a serious attitude too, lost me as a customer regardless I highly recommend taking your money elsewhere.

Customer service is friendly and outstanding. I would recommend this service to anyone hands down…read more Ray Williams 100%

I have to say that the service in the auto repair department is the worst I seen. They have no…read morecompassion or initiative to help. They need to be trained in customer service. We went in early at 7:30 am for a slow leak on our tire and was told to expect to leave our car there the whole day. We have a 2 week old baby and needed to know an estimate time which Tye told me she could not give me one and that 11 people had brought their car earlier at 6:00 am. I asked if I can schedule an appointment and was told it was first come first serve. We asked for our key back to find another route repair and she told me as I exit the door ask for the keys there. When we got to the exit no one was there and we had to track down 2 guys who were laughing and having a good old conversation in the corner. When we left, thankfully we were able to walk in at Seekin Ford where they told us they would assist and it would only be 2 hours estimate.

If I could give them 10 stars I would. We are on a long camping and off-roading trip in our Land…read moreCruiser 200 series and needed a quick stop to get a few things done before starting on the Dalton. On a day's notice they fit us in, completed everything by 5pm same day, and charged a reasonable price. The cherry on top was that we forgot to unlock the spare on the swing out, but they figured out where the key to the lock was and unlocked it and rotated the tires then re-locked it and returned the key. Holy Cow! Great work!

The women at the garage are very kind and the service was same day. I really appreciate that. As a…read moresingle mom I want to warn others on a limited budget to get their oil changed elsewhere or do it yourself if possible. The oil change costs over $280. This shocked me, but I should have asked upfront. There was nothing special about the oil change in comparison to Chevron station. Comes with inspection and oil. Possibly this shop is meant for repair issues which they did get my electronics under control. I just felt like others could be spared expense for basic oil change. That hurts! ETA: Metropolitan Garage were very responsive. I know now to always ask upfront what to expect and the costs. Thank you for amending the issue Metropolitan.

Had a windsheild wiper go out in a snowstorm. Stopped by and it was fixed in 15 minutes for a small…read moreservice charge.

Eagler river location…read more Customer Service: Amazing! They are under new management and under it they have me feel like family. Prices: I have used five automotive shops in Eagle River and here is among the lowest. Service: They service all three family vehicles I have and every service and repair done has lasted so you are safe here. Advice: If you have any car issues and you live in Eagle River start here. They will provide you a video of where the issue is so you know you can trust them before you make a decision.

Went for a oil leak got charged 2grand comes back still leaking oil . Took it back and they claimed…read morewe got a cracked engine on a car with less than 40k miles . Noticed bumper in the rear has a huge gap where it connects and they refused a warranty inspection for this supposedly cracked engine. Do not bring any car here for maintenance

Went to University Chevron to have air placed in a rear tire from out of state. The worker stated…read moreit would be $25 per tire for air. I left that establishment qith low tire pressure trident symbol yet on and drove to tire place where old rotted "new" tires two of them were placed on My car from Stuff Mart. Check tire dates prior to purchase. I do not recommend anything from University Chevron or Stuff Mart.

These guys are great! Knowledgeable, dependable, trustworthy, and articulate…read more Thanks for always putting your best foot forward for the community. -Lloyd

I purchased a subaru with service records dating back to date of purchase. All the work on the…read morevehicle was done by this place. I've taken my vehicle to a place with two certified Subaru mechanics in Anchorage. Both places noticed very bad mechanic work done on the vehicle all corresponding to the service records I had. The bad mechanic work includes and not limited to the the wrong bolts in the wrong spots, missing bolts, faulty gaskets, and more. My suggestion is to stay away from this place.

I've taken both of my vehicles here and have been very impressed by the communication and customer…read moreservice. My first car I took to a local dealership and they quoted me $2000 for the repairs needed. Frontline was able to fix the previously identified issues along with redoing my winterization and replacing my battery for $1800. My second car needed a lot of attention and I was sure it would take some time to diagnose and repair, regardless I received regular updates on the process which made me feel in the loop about what was going on with my car. Overall I've had nothing but excellent experiences with this shop and plan on continuing to use them for future needs.

Transmission flush.....that's it....over 800$. Make sure you ask for a quote, because they won't…read moretell you, otherwise. Was quoted 300$ elsewhere and thought that was unreasonable. Online sources suggest a cost between 130-200$. My Dad just paid 140$ in WI. I was told, that's part of getting work done in Alaska. Never again....

Long story short, they don't value you as a customer and they don't value your time. You are better…read moreoff not waiting for your appointment, having them not do the work when they were supposed to do it. Dodged the work ALL DAY LONG and then tried to pull my truck in at the end of the day and hold it over Christmas Eve and Christmas Day. Trust the reviews and just don't do it. Midas, don't bother responding to my post asking how you can make it better. I will be taking my vehicle elsewhere for simple maintenance.

Walked in at 8am opening time and staff was super friendly and helpful…read moreI was leading a group in a van and needed my brakes fixed before driving the Richardson Hwy and thankfully they worked me in and had me on my way in a few hours!