Brandon gave me a heads up that he was able to arrive quite early if that worked for me. Friendly…read moreand informative, he asked several questions, turned on the washer, did some online checking to verify the issues, and declared the patient near death. Though I wanted better news, Brandon explained the issues thoroughly and offer helpful suggestions about brands that might serve me better than the 10 years I got out of this Maytag. His suggestions were later born out by Consumers Reports reviews. I should add that scheduling was a breeze because the business line is answered by a knowledgeable and friendly person committed to service. (I know it sounds like I'm a relative or something, but I'm not. They're just that good.)

It went great. They came out looked at my washer and tested it. Sadly I had to buy a new one. The…read morerepair guy was very patient, respectful and answered all my questions.

Pro: the problem was fixed Cons: showed up 3 hours early…read moreand was very rude saying he'd been calling and nobody answered. Drove 35 minutes so we better be home! Was rude several other times saying the lighting in the kitchen was bad and another time asked him about problem and he said I'd be fixing that if that were the problem I would not use them again just because of the technicians rudeness.

Derek was very prompt in returning my call and servicing my LG refrigerator. He was able to locate…read morethe problem, fix it with the part he had in his truck, no waiting on a part. His price was fair and I would recommend.

Date of service: March 21, 2025…read more Really appreciated that I could schedule an appointment online with Mr Appliance through their website as I tend to be crazy busy during working hours and loathe leaving voicemails for companies and playing phone tag. Jalen with Mr Appliance also came when they said they would come and resolved the issue quickly and easily. The issue was a grinding noise that our less than three year old dryer was making. an obvious sign that something was not right. Jalen suspected a potential blower motor issue and got to work on resolving it. 25 minutes later the problem was fixed: Excess lint buildup that got through the lint trip and into the machine, causing the motor to have to work harder than it needed to. He showed me all of the lint he pulled out, but he piled it up on the runner below the dryer and on the top of our glass-topped washing machine, requiring me to clean off the washer and wash the runner. In addition, it was $243 for less than a half hour of his time. If the service call is $129, that would make the hourly rate $200 for Mr Appliance--I am clearly in the wrong line of work! Unfortunately I can't really give more than three stars given the cost and cleanup from the appointment.

Price gouging!!!! Said it would be just under $600 for an LG igniter. When I called the office…read moreafter, they said it would be $333, then somewhere around $400 when I talked with someone else. Wow. Just wow. I'm sure they're happy they received my $150 diagnostic charge. If I owned this company I would refund that charge.

I paid $224 and they did not fix what I asked them to. John said the stove top was supposed to…read moreoverheat that way.

Had another issue. This time with our freezer light switch. Jacob was so knowledgeable about the…read moreproblem and it was fixed the next day after my part came in! On time and always honest about the charges. An excellent company!

Didn't know who to call to fix my oven so found these guys through an neighborhood site's…read morerecommendation and I'm glad I did! They were excellent. I was able to get an appointment the same day and Bart fixed my issue in under 30 minute. He was very nice, helpful, honest and fair in price. He gave me some great advice for maintaining my other appliances. I hope I don't have any other issues in the future but if I do, I'll definitely call them. And I will 100% recommend them to anyone else!

Really ace team of people who do what they say they will and fixed our craft ice maker without any…read moreproblem. Nice people, great service is what Kingdom is all about. There really isn't much more to say. When you call a repair service and they fix your problem and are kind, prompt and deal with things in a professional manner they deserve praise. Here it is.

Total con artists. Refused to move my old dryer unless I paid the driver an additional cash fee. I…read moreexplained to the delivery team that I did not need the washer and dryer removed just the dryer that was smaller is size than the one I bought from them. Sad that they try to scam ppl.

Poor quality appliances! I had been purchasing appliances from this store for years but lately…read morethere have been issues with the items. A washer I purchased from them went out after only 8 months. I went to get a new one but when they delivered it the outer casing was not even attached to the base. Even the delivery guys were surprised that it left the store in that condition. I refused it and they returned it to fix it. Three days later they deliver it with the casing now secured to the base but it didn't drain at all. Apparently their repair person does not check to make sure the appliances are working before being delivered. It seems they are severely lacking on any quality control but eager to sell. Avoid this store as they seem to have lost the ability to sell working appliances!

Our washer was howling during the spin cycle. During their multiple visits (to try other parts…read morebefore finding the culprit), they were transparent about their troubleshooting and explained the steps they were taking. I learned a lot about how to clean my dryer and vent thoroughly, through chatting with Furkan during his first visit! They are not stingy with knowledge or recommendations; it's wonderful to have honest, local appliance repair professionals who don't talk down to you, but actually educate. The cousins determined that it was going to be a $500 transmission/gearcase repair; they recommended a new washer because of the wear on the other parts inside, over paying for an expensive and likely short-lived fix. We decided to go that route. We're having them come back to clean the coils of our refrigerator next week. I could NOT recommend them more highly!

On time, professional, good job! Worked to save me money but I opted for a more costly, proactive…read moreroute. No pressure from them. Recommend!