We had some fairly unusual requests and we're trying to fit this installation into a larger…read moreproject. The folks at Nova Fireplace were very helpful, flexible, accommodating and knowledgeable! We will definitely have them back for annual servicing, etc.

I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

These guys were excellent. Not just 5 out of 5 stars, but really 10 out of 10…read more To start, I got a text that they were going to be towards the later part of the arrival window, which was nice. I had a drafty fireplace and they made several recommendations of repairs, explaining the benefits of each and let me decide on what to do based on my budget and priorities. They ended up installing a damper at the top of my chimney, redoing the chimney crown and adding insulation cement to the inside of my firebox. I told them I needed to leave within 2 hours and they were done with 15 minutes to spare. The pricing was also about as good a quote as I had gotten from anyone. These guys seem as good as it gets.

For the second year in a row, Baires cleaned our fireplace. Also, had the curtains replaced on our…read more40 year old fireplace. Anyone else might have tried to sell us a re-model. This minor update was all that was needed. I truly appreciate the customer first attitude. Great service, prompt and professional. I feel valued as a customer and would recommend Baires to anyone. A true value.

NICTO used to be great, but now they're horrible. I've hired them many times over the years and…read morethey used to always came through, were honest and were great overall. But that's completely opposite now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.they always came through, were honest and were great overall. But that's completely opposite from them now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.

Nicto was the best we could ask for. They were kind, thoughtful, and diligent, going above and…read morebeyond in every way throughout our wood burning install and chimney repair process. They did great work at a fair price and worked with us on a payment schedule around my 10-month teacher salary. They have more than earned our business for as long as we're in the area!

Excellent service, good price. Hurley did a thorough job cleaning the chimney and made sure it was…read moredrawing properly when he was finished. Helped me move the furniture back into place which I appreciated. I highly recommend ACD Chimney Service and will be calling on them in the future when needed.

He was very responsive and he did a great job cleaning our chimney! I would highly recommend ACD…read moreChimney Service!

The chimney sweep service was quick to schedule, quick to complete, and a very reasonable price!…read moreThe technicians were professional and knowledgeable.

Poor communication and not respectful of my time…read more My landlord scheduled a dryer cleaning. Jaime from FCS committed to email me (the renter) a time slot for the appointment, and invoice my landlord directly. Two weeks passed and he did neither one. I had to email him the day before the appointment. He emailed me back at 11pm to tell me I needed to be available 10am-1pm the next day (a Wednesday) - no apology or acknowledgment of the oversight/inconvenience. Then the technicians came and had no information about invoicing the landlord, so I had to explain the arrangement to them and then email Jaime - and again, no apology or acknowledgment of the oversight/inconvenience. Mistakes happen, but the dismissive nature with which he regarded my time and his own commitments doesn't make me want to recommend this company to others.

They were quick to respond, took several photos and had a competitive price. They do charge $50…read moremore for the use of a ladder. So, regardless if you are on the ground floor or three stories high you will get their rate of $199 versus $149. Not bad either way. I appreciated the photos before and after. I am personally convinced from the photos that my dogs shed every last piece of hair before their bedding is washed and dried. I am sure that drying times will reduce significantly with this being completed. I will recommend them to neighbors and my friends.

Absolutely horrible experience with Clean Flow. They came out to repair the starter on our gas…read morefireplace and said the unit needed cleaning. After servicing it, they failed to put the logs back correctly and left the flue closed. Within hours, soot blew throughout our entire house. Black soot covered walls, ceilings, upholstery, linens, and furniture in nearly every room. The damage was catastrophic. We had to go through our homeowners insurance because the cleanup costs exceeded $60,000. The restoration required professional soot remediation, sealing and repainting walls, cleaning all upholstery and fabrics, and extensive cleaning throughout the entire home. What made this even worse was the company's response afterward. They would not provide the business owner's information or their business insurance information, and they took absolutely no responsibility for the damage caused by their work. We were left to handle the nightmare ourselves.

This review is frankly a little overdue, but they deserved it. We had them inspect our chimney…read morebecause it had been badly neglected by previous ownership. Because I was new to chimneys I had a second inspection done. Everything Winston found was accurate. There was no upsell or exaggeration. They provided thorough photographs and explanations of everything they found. Their pricing was competitive with other quotes in the area (and better than one or two popular companies whose name I won't mention but whose quotes were unjustifiably higher). We ended up using a different company for the work but that was mostly because they had availability a little sooner and a comparable quote; it was not a reflection at all on Winston. If I ever broke up with my current company Winston would likely be my first call.

Winston made it good. They came out and did an amazing job repairing the problem. They were polite…read moreand courteous on the phone and I'm so happy this was all cleared up. I will be using them for future services and repairs. Thank you!!

They REALLY know their stuff! Great service and super friendly!…read moreWill use again, for sure!

Not honest! Contract turned out to be different than phone discussion - they were supposed to fix…read moremortar to roofline but turns out they used a roofline only 9 rows down, and so now my chimney has mortar repair only 1/3 of the way down! Also, crew came to my house to finish mortar work, didn't actually do ANYTHING, and I had to send camera images to prove it. I got no explanation, no apology, they just sent workers back out and charged me. Do not use these people!

Fantastic experience. Timely professional and easy. The team and owner were pros, I'd definitely…read morecall them again. Ryan and bronco were solid.

The technicians work in a hurried rushed manner. They lack respect for the home and the home owner…read more They are reluctant if not resistant to answer any questions. The price quoted over email and phone was different than what the technician stated in home.

Do not use this company. They canceled on me at 4:30 p.m. on the day they were supposed to repair…read moremy roof vent "in the afternoon" and it took four phone calls with 3 different employees to find out what was going on. Then they withheld my refund for two weeks when I told them I didn't want to continue working with such a disorganized company, and kept trying to offer a minimal discount to set up another date. It was bordering on harassment. The owner called me and offered me extra refund money not to post my opinion, which I declined, because this was a disaster. The front office doesn't seem to know what the technicians are doing/saying and vice versa. On the initial inspection date, Their technician arrived 45 minutes late outside a 4 hour window for the initial inspection, then sat in the truck for 40 minutes preparing my estimate, wasting my day from noon to 6 p.m. There was no document to sign when I made my deposit, which I should have declined to do in the first place, but be warned that they do not keep a document/paper trail. This was one of the worst customer service experiences I've ever had.

Called numerous times to setup service and they never responded. Condo association recommended…read morethem... big mistake.