Stephanie T.

Buyer Beware!!! This was the worst project we've had done in 21 years of home ownership. Allied rated well, had the BBB ratings, had beautiful photos and brochures. We felt confident they would be worth paying the extra cost. Boy, were we fooled. The one good thing, because their cost was so high, we stuck to just the patio first and planned to have them put in the seating wall, pergola and 2nd level deck later. Seeing the terrible workmanship on the patio, we're so grateful that we weren't locked into a contract with them for the other projects! Our first concern was when we met with the project manager in the fall. We wanted to know which sprinklers we would need to have moved (from under where the patio would be). He said we didn't need to move any of them. We expressed concern over leaky pipes, he stated that they would cap all of the lines so we didn't need to worry. Fast forward to November when the work began. The crew came and excavated the area then they capped off the sprinklers at the heads themselves. My husband has installed sprinklers before and was concerned with not only the location of the caps but the quality also. There was a language barrier with the crew and he knew at this point he would like to cap the lines himself so he had them hold off on capping more and just leave the lines visible. The crew proceeded to fill in the forms with sand and soil, leveling it all off. Seeing that it was all set to be poured, we capped the remaining heads and turned on the sprinklers. The lines were ripped through in multiple places! They were going to pour the concrete over multiple broken sprinkler pipes! We called our project manager who said that the contract states that damage may be done to landscape. I mentioned that it frightened me that they would've poured over it without even checking for damage to the sprinklers. He said they always check the following morning. Wouldn't you think they would check before putting all of the sand and soil in there? Before leveling it all off perfectly? You'd think they would have turned them on while the lines were easy to see, prior to putting all of that in. We were now needing to repair sprinkler lines (within one day because they have a tight schedule) and at best it was going to take the project through until Thanksgiving. Originally we were told it would be done by Halloween. My husband was working 12 hour days and now needed to repair our backyard sprinkler system. After asking repeatedly if there was anything they could do to make this right, they apologized and said they'd take $100 off for the sprinkler heads that they bid to cap but didn't do. They didn't take anything off of our bill. Once we got the sprinkler repair work done, they came to pour. Didn't check the sprinklers at all. Arrived with the cement ready to go. Glad we had checked repeatedly. The foreman of the crew was very kind and hardworking but the majority of the crew spent a large portion of the day looking at their cell phones and sitting. After the cement was poured as it started to dry, we got another terrible surprise. Leaves and blades of grass were coming up from under the surface everywhere! As they would lift up a 1/4 inch divet was left in the top coat of the now flaking cement. It looked horrible. We had less than a week that our new 25x30 foot patio was something we could look at with anything other than frustration and dread over how many new flaws would appear today. We called AOS again. They said they would send someone out to take care of it. They came an put a little cement over the top. Leaving dark marks all over our patio (see pictures) that all dried much darker than the rest of the patio. The employee said that stuff like that "just happens, nothing they can do about it." Funny, because our friends just had their driveway replaced (by a company they made sure wasn't AOS) and as leaves fell onto it they panicked and asked the crew to please make sure that they got them out. The crew assured them that they always did that. Their driveway looks absolutely perfect. Our new patio looks like we just had a bunch of kids light fireworks all over it. Other frustrations: it slopes toward the house which we specifically requested they avoid. Also, when they attacked the rebar to the existing patio, they broke several large chunks off of our existing patio. They didn't do anything to repair this. Horrendous experience.

Where do I begin? First, I must WARN anyone looking for a reliable, dependable, professional company. You will NOT find it with Allied Outdoor Solutions. It is now a year since we signed a contract with this company and our project is still not complete. It is now a terrible eye sore in our backyard. The total for this project was 6 figures with 25% down. I failed to look at the reviews before hiring this company. I was impressed by their fancy marketing page in the weekly neighborhood flyer. Looking at the reviews now, I see they do a lot of small patio jobs. They clearly should not have taken our project on. We asked for a 16x20 detached patio with an outdoor fireplace, like the ones they advertise in their fancy flier. Nonetheless, they have failed in more ways than one. Ryan (who is no longer with the Company) came by our home and was very confident about accepting our project and taking a check for 36k. The contract stated it would take 4 months to complete. Ryan stopped returning our calls and then we were assigned to Paris. He was great at first and then he stopped returning our calls and texts. Months have gone by while building materials just sat in our driveway then moved to the backyard to sit for more time. Along with materials sitting on the ground for months, they were the wrong size for the job so they had to re-order more. While this was going they brought in 2 paver guys to start the foundation for the base of the structure. Wow, thank heaven for the men that come form Mexico to do their craft, that's the only thing Allied Outdoors has going for them. They are the best at what they do. Allied Outdoor Solutions obviously do not know how to manage a project. I have never seen such poor management and lack of communication. On occasion, we will see some men show up on the project. Looking around aimlessly with no guidance. My husband would go out and greet them and find out what they were there to do. Funny thing, my husband had to re-explain what the project was supposed to look like and even showed them illustrations. He did that a couple of times, even to the point that the masonry guys said "we can't build a fireplace on the pavers we need a concrete slab." So here we go again, waiting and waiting while the wood rots and the sheets to protect the roof fly off. Now, we have a new guy calling us, Eric. He seems very nice and professional but we fear he will soon realize what kind of company he is working for. I know someone with the company will read this review and just like all the other bad reviews will respond with a "canned" reply

Allied Outdoor Solutions was a fantastic choice for our most recent construction project. They were a pleasure to work with and our patio turned out beautiful! We contracted Allied Outdoor Solutions to build out the patio on our new house. The project involved considerably extending our patio with an expanded cement area and Alumawood roof cover to accommodate a family-sized set of patio furniture, as well as a wood-burning fire pit. We also wanted a small outdoor kitchen with a built-in gas grill and bar area. Allied was more than up to the task on all these asks. From the very beginning we appreciated not only how prepared Jack was with the vast array of options on offer, but also how he helped steer us toward choices that made sense for us while still making sure we were getting exactly what we wanted. We weren't completely set on how we wanted the final product to look but Jack was both patient and accommodating through the early steps. Even when we had to make another bigger change later on in the process, Allied was both kind and gracious in allowing us to do so. Once we'd gotten underway, Carlos - our project manager - was always reaching out and making sure we were happy with how the work was proceeding along. Though we ran into a few issues along the way, Allied went above and beyond to make sure everything was perfect in the end. If I had to come up with a con, I would say scheduling the work itself was a bit unpredictable. Even this is very much understandable as our particular area has a lot of new home construction and demand is very high. We would absolutely recommend Allied Outdoor Solutions to anyone in need of quality and reliable work from a company and people that are pleasure to work with.

I continue to lobby against this organization. They are shysters. Don't use them. Our job continues to deteriorate with sinking uneven pavers, grout rotting away, cracking, etc. The job was installed totally incorrectly yet they looked my in eyes and said nothing was wrong. I have since spoken to a number of contractors to completely redo this job and all of them concur it was done wrong. One contractor used to work for Allied and said he quit because he couldn't look himself in the mirror anymore after ripping people off. It's what this company does. My biggest regret is that I don't have more channel's to spread this message.

I contracted with Allied for a new patio cover which was completed in 2022. The scope of the project was to demo an existing wood deck and pergola, pour a new concrete slab, and build an Alumawood patio cover which would attach to my home. I choose Allied based on their reputation and I felt that paying a bit extra because of it would be worth it in the long run. Spoiler alert, it was not. The people I worked with at Allied were all really great and if that alone was the measurement stick I would sing their praises all day long. Unfortunately that is not the basis of this review. While there were multiple issues over the life of the project, I am focusing on two big issues and Allied's responses to them. The first issue is that the patio cover itself was to stop three feet from the edge of the slab to allow for a sunshelf and was to be supported by three posts in the front and a fourth was to be on the long side for support. Instead, the patio cover was built to extend all the way to the end and has four posts on the front. (The side post was not needed per Allied and as not added.) Running the patio to the end instead of creating the sunshelf as an outright error which they admitted; the extra post in the front I was told was something they could do if they felt it was structurally needed because I had signed a document that allows them to make these kind of changes. Allied offered me three options to address the situation: 1) leave everything as is (four posts, extended to the edge); 2) they would take everything apart and redo it to three posts with the sunshelf; 3) redo it to three posts and keep the coverage to the edge, but I would have to pay for the additional square footage. I had concerns about how a reduction would impact light placements and in perfect honesty I ended up preferring the extended coverage over the sunshelf. I wanted the third option (three posts, keep extended coverage) but since Allied didn't have to order any additional material and actually would have to do less work by not needing to re-cut everything I asked if they would be willing to waive the additional charge. Allied refused to do so. That was their right, although I felt it petty when there was no additional out of pocket to them between options 2 and 3. The second issue and the one I got no redress for involves the placement of two outdoor ceiling fans. When Allied drew up the work order for the city permits they presented a drawing of the fan placements that I felt was slightly off. I had a phone conversation with them and was told that the drawing was only to show the path of the electrical and didn't represent the actual placement. I verbally told them the fans were to be placed evenly and they agreed. I also sent an email recapping the conversation which I thought would protect me in case something happened. After construction I learned that due to the nature of the product all fixtures (lighting, fans) must be attached to a beam that runs in the center of each ceiling panel and based on how the panels were installed it is not possible to place the fans evenly. Instead, the fans are forced to favor one side of the patio or another. When drilling the holes to run the electrical, Allied did not verify placements with me (and I was home and available) but instead decided to place them so that one fan is over the seating area and one fan over a walkway where nobody will sit. Had I been consulted I would have told them to place both fans over the seating area instead of a walkway. You would think that Allied would verify placements with the customer - especially if that customer had expressed prior concerns, but nope. After the fact I was told that they could move the fans sure enough but the inch wide holes in the aluminum panels would be an eyesore - although they could put face plates over them if I wanted. I was not happy about this and let Allied know. I also told them that I was making a list of issues and that I would be bringing it up again when the project was complete. At the end of the project I did bring it up as I said I would and was told that Allied doesn't credit accounts they fix issues. And I responded they need to fix this issue by moving the fans and replacing the old panels as neither holes nor faceplaces are acceptable. First they told me the airflow was fine, then they said it was done according to the work order, then I found what I thought would protect me wasn't strong enough because they still refuse to address it. Multiple times I asked to speak with a manager (above their technical lead whom I found to be very condescending) and every time that request was never even acknowledged. Other statements in the conversation were responded to but every request to speak to a manager was completely ignored. Not once did they have even the courtesy to say "no". And at no time was I anything less than professional. I will never use Allied again nor recommend them to anyone else.

We wanted a large patio for entertaining space and a place to put our hot tub. From the beginning interactions with Jack we knew we were working with a professional and thoroughly knowledgeable company. We had lots of communication through the whole process. They even threw in the front porch area as a bonus. And if for any reason you couldn't reach one person there was always someone knowledgeable to speak to. Having been in customer relations roles for many years, I know the importance of communication and Allied does a great job. Highest praise definitely goes to the Field Supervisor: Ryan McDonnell. He was prompt and attentive and I can't say enough good things about the interactions with him. When we couldn't reach our construction coordinator, Ryan was always prompt to reply or address concerns. He made the experience better. Also, the concrete crew knew their business. I think the head concrete guys name was Vargus? He was friendly and communicated well. The carvestone crew was amazing! They put up with me being an artist and color being very important to me, turning the sample board creation into an hour long process. I wanted to make sure we were on the same page. In the end, they are artists themselves and they did an incredible job creating the stone look I was after. We now have a beautiful patio that will last for many, many years and I want to spend every day outside (once we get past the 101 degree days . Thank you Aliied for creating not just a patio but a lifestyle for us!

Quick Summary of the Highlights: First day, two of their employees fought at my home and the police were called because of this. Still first day, Allied damaged my pool line, which caused my yard to flood and damaged the pool equipment. Call me crazy (which Allied did (see the attached text)), but these things seem like a good reason to maybe not have someone back to your home. Then, two other employees, I say "other" so you aren't confused with the two who had the fight at my home. (I will come back to one of the two fighters later, let's call him Fighter 1.) These "other" two refused to leave my property after 3 separate requests to do so. All of this was on video, and even provided too Allied. After repeated calls and messages, Allied said they would refund my deposit. However, same day as agreeing to the refund, Fighter 1 (do you remember who he is from above?). Fighter 1 calls and says I owe him money and says he will come to my house to get the payment. Again, call me crazy (which Allied did) but I am not a big fan of people threatening to come to my home, especially people who already had a fight at my home and damaged property at my home and had the police come out to my home. I told Allied of this, and asked if this is resolved. Chad Turner, with Allied, said "we can't handcuff the guy to his car and stop him from coming to your house", which, I guess, technically is an answer. But, this might be me being crazy, it didn't make me feel a whole lot better. Also, right after they said this, Fighter 1 called me again. So, good times. Even Quicker Summary: Employees Fight at my home, Police called, Damaged property, Harrassment/Refusal to Leave, Threats from Employees, Damaged Property, and Handcuff Talk. If any of these things seem like an issue, you might want to find someone else to do your work. Read on below if you want more detail but basically the same info. Much Much Longer Summary: Signed a contract early May for concrete and resurface with Carvestone. Paid 1/3 down as a deposit at signing. Work didn't start until 3 months after the contract was signed. Even 3 months later, they couldn't give any sort of definitive timeframe when the job would be completed. First day, two of the workers get into a fight and the Austin Police were called to my house. Also, they hit my pool line which caused my yard to flood. I asked them to fix the pool line, because my yard was continuing to flood and it was draining my pool. But, they didn't. By the middle of the second day, I asked to cancel the project, stop work, and for them to refund my deposit. After this, the salesperson and Fighter 1 called/texted saying I owed them and that they did "good work". (We have different definitions of "good" and "work".) But, I had given them a deposit so no idea what they thought I owed. Next, the salesperson said someone was coming to fix the damage to my pool. When they show up, the salesperson and field supervisor say it is Fighter 1, who is going to fix the pool line. I previously told them Fighter 1 wasn't allowed back on my property. (You know because of the whole fight, police, damage property thing, oh also he has no experience as a plumber.) I then tell the field supervisor and salesperson to leave (3 separate times), which they refuse. They said they can stand in the street and don't have to leave. In their defense, I did say get the _____ off my property. All of this was recorded, and even provided too Allied. I am going to have to pay to have my pool line and equipment fixed, finish the demo, and pay to have my yard fixed. Response from Claire H: I have reached out to 4 different people, and called that number 3 different times with no call back. This is a form response and clearly not sincere. One process you could "refine" is not having employees threaten customers or employees get into fights where the police are called to the customer's home. Just a thought I finally heard back from someone a couple of days later, and they said they would refund the deposit. However, I got a text from Fighter 1 stating I owe him money for the work since AOS is refunding me. (See the attached text.) This is the same guy who got into a fight at my house, and the police were called about. I told Allied about this, and that he also said he would come to my house to get the payment. They never got back to me, and I followed up several times. They finally said they "believe" they have this resolved but can't guarantee anything. Chad Turner, with Allied, said "we can't handcuff the guy to his car and stop him from coming to your house".  This is an insulting response because obviously that isn't what I am asking.  Also, right after I hung up with Chad (literally around 15 mins later), Fighter 1 called me again.