EDIT TO ADDRESS THE REPLY FROM THE OWNER:…read more Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all.

Jolene does an amazing job! I have been twice for manicures. The bio sculpture gel is amazing! I…read morewas so impressed with how it held up to daily life. Stayed shiny and didn't chip. It's a different product than regular gel polish. Call and ask the details. The salon is in a really beautiful old building with a courtyard right off of the Old Town Plaza. The perfect place to treat yourself.

this place is amazing especially Nicole she always does my waxing she's literally the BESTread more

Clean and professional. I was comfortable with how personable they are. I highly recommend them.read more

I popped in on a whim to see about getting my eyebrows waxed. Despite being busy, they managed to…read moresqueeze me in. Indigo was AMAZING and to the time to get to know what I wanted. She was easy going and educated me on some of the great products they offer. This place had a welcoming feel and even better service.

Still going strong! Samantha always does such a good job. Not really a high maintenance type of…read moregirl but my field of work destroys my hands. She always brings them back to life!

Lauren is the best!! She really listens and is so particular with her work! I truly trust her with…read moremy eyebrows!!!!

This place is amazing and so I Lauren, the owner. I got a chemical peel just a week ago and my face…read moreis now like it was before months ago, it needed help! Gosh everyone needs to go see her.

Anytime I visit Remedy, I always feel genuinely welcomed by staff and well taken care of and that's…read morewhy it's become my go to spot for relaxation and self care. The most recent visit was for a facial with Emily, who's an absolute expert in her craft. Shoutout Capricorns! During your session they assess your skin and let you know what they are doing and using. It's so calming that I often find myself falling asleep by the end of it. They have private tubs you can reserve for an hour if that's more the vibe you are feeling, but you can also use the hot tub before or after your appointment to soak which is so relaxing. I do appreciate the touches of tea kettles and tea in the lounge area that are complimentary. They also have snacks and other things if you are there longer. Remedy is such a sweet serene spot right in the university area that you'd kinda forget where you are because it's so peaceful while experiencing it, and that's why I can't recommend Emily and Remedy enough.

Booked an early morning soak for the first time in a long time. Staff were all incredibly helpful…read moreand welcoming. The private tubs are wonderful for soothing muscles and the soul. Coming up on my all time favorite time of year for early morning soaks

I've been coming to waxing the city on and off for years now, specifically for eyebrow shapings…read morebecause that's something I really can't do myself. The space is always super clean, friendly staff and for about $30 I walk away with super clean brows. I will also note that I made a same day appointment and they got me in as soon as I arrived, can't beat that.

A friendly, efficient, and clean waxing place. It was my first time visiting and booked a return…read morevisit while there.

Jeanette has really been a pleasure to work with. Ive seen a lot of different estheticians…read morethroughout the years and she has become the one that I can go to, to feel heard and trust. She really tries to help and not just sell you a ton of products and treatments. Ive battled acne issues on and off for much of my teen and adult life. She really listens and tries to get to the root cause of the issues and does every thing to support the healing process and to keep my skin clear. My skin has cleared up super well since Ive been working with her.... Without having to deal with periods of having the skin extremely irritated, sensitive and dried out. So needless to say, I'm going to keep on working with her and I absolutely recommend her to anyone.

Great attention to detail. I don't think my eyebrows have ever looked better, thanks Angela!read more

I was in need of waxing at the last minute due to another spa canceling within 15 min of my…read moreappointment. She fit me in because she is really fast. I really like the soft wax she uses.