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    Waxing The City

    4.6 (57 reviews)
    ModerateWaxing
    Closed 9:00 am - 7:00 pm

    By appointment only

    Services - Waxing The City

    Waxing

    Waxing The City Photos

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    Amanda V.

    Celina is amazing! The modern feel of this waxing Salon just makes your day happier. The orange , black and white are hip and trendy. Just of Rio Grande it's a simple stop on your way home in the afternoon or on your way into the office in the mornings. I love the staff at this location. The owner is exceptional and aims to make you happy. Thank you Waxing the City for making my eyebrows perfect!

    Excruciating pain from where the Supervisor tried to rub off the wax off my leg, There is no wax very little to be seen. It was intentional.

    well, where do I being....I have been coming here for a couple of years. I have never experienced poor customer service. let alone I have had a supervisor preform my service. Bad customer service, without giving any notice for me to moved down towards the end of the bed to accommodate her. she pulls my legs like she was going to pull me off bed. Wax left all over my legs, I had to walk to the front and find her to take off the wax that was left. I have facts, pictures I took. Yikes , Who has that type of behavior, I even told her, i thought you were going to pull me off the bed without letting me know. The session was so uncomfortable. I have had good customer service until that. towards the end of my service, knowing her teachings and knowledge of the where pressure points are, she applied Excruciating pain to my leg and I questioned on why this is so painful. I had to stop her, I asked her what are you doing and states there is wax left. Let me mind you, use wax removal to take off the remaining wax. After all that they couldn't find why my payment wasn't processed Ect. I paid for my service and left gracefully. Next day, i received a email responding to my experience.....I was honest about the poor customer, experienced I let them know...as well stated I will not be returning with this type of customer service , what I have gone through. Bottom line, I have NEVER BEEN RUDE OR DISRESPECTFUL TO ANYONE Or complained about MY SERVICES.... People forget we as paying customer's give them their paycheck. You can't teach kindness, compassion and customer service. Some people are just to comfortable in their jobs, discrimination all in all. I called to speak to the owner and was told I was going to a call back and didn't receive a call but a text message. I will copy and paste how the owner responds. So, this is an excuse and how poor customer service is dealt with. Such a disappointment. I couldn't even share my pictures with the owner. I feel so much better now, and hope no one is ever silent or fearful to give a review as we do have right to. Hi xxxxx, this is Jessica the owner at Waxing the City. I'm reaching out to let you know we will no longer be able to accommodate your waxing needs. We strive to maintain positive relationships with our clients, and it seems we are never able to meet your expectations. As this is no longer a positive relationship, we wish you all the best in finding another business to meet your waxing needs. Hello. I expected a call back from you being the owner of your business. Little did I know that you were going to be saying these things versus having a conversation from a customer point of you view, everybody has their side of the story. overall talk about having positive relationships this is not one of them. Thank you. Good day.

    Here is a before and after! Lauren R is a brow QUEEN! She killed it.

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    2 years ago

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    Jessica C.

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    3 years ago

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    Jessica C.

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    9 years ago

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    7 years ago

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    5 years ago

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    Jessica C.

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    6 years ago

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    Jessica C.

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    8 years ago

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    4 years ago

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    5 years ago

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    Jessica C.

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    5 years ago

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    Jessica C.

    Thank you so much Ana!

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    5 years ago

    Haleigh is the best! I did not feel any pain! I highly recommend this place! So professional!

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    Jessica C.

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    8 years ago

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    Jessica C.

    Thank you so much Sarah...we can't wait to see you again!

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    6 years ago

    Super sweet ladies! Got the job done with minimal pain. I was only visiting the area, so I haven't returned.

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    Jessica C.

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    4 years ago

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    Jessica C.

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    6 years ago

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    Jessica C.

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    9 years ago

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    6 years ago

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    10 years ago

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    7 years ago

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    6 years ago

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    Jessica C.

    Thank you so much Ingrid for your awesome feedback!

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    8 years ago

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    7 years ago

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    Jessica C.

    Oh my goodness Schylar thank you for this lovely review!

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    6 years ago

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    Jessica C.

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    8 years ago

    Easy to schedule! Plenty of parking! Loved Aimie! She waxed my legs to perfection, being careful to avoid places where I had injuries.

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    5 years ago

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    Jessica C.

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    8 years ago

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    8 years ago

    Always professional, easy to schedule, great results - thank you.! I always recommend you to my clients, friends, everyone.

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    10 years ago

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    6 years ago

    The owner is a true professional. She cares deeply for her business and employees. Glad Waxing the City is open!

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    7 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Waxing The City

    Review Highlights - Waxing The City

    I have to say, I was relaxed as I chatted amiably with Alicia while saying adios to my angel hair moustache.

    Mentioned in 7 reviews

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    I've been twice now, and really impressed both times with Jolene for both waxing and facials. She…read morereally knows her stuff, and she really listened to my concerns about my skin and my waxing preferences (I'm kind of a micromanager when it comes to my eyebrows!!) Also, during the facial she also gave me a "mini massage" which was really wonderful. I don't actually live in Albuquerque, but if I did Skin Bliss would definitely by my go-to place. The other reviewer was correct-- I do not think they have a receptionist to make appointments. Both times I booked online and it was very easy. Also for both appointments the salon was running on time, which I really appreciated. The atmosphere there is really nice without being stuffy. I give Skin Bliss my highest recommendation!

    EDIT TO ADDRESS THE REPLY FROM THE OWNER:…read more Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all.

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    Waxing The City - waxing - Updated June 2026

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