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    Alpine Animal Hospital

    3.6 (245 reviews)

    Services - Alpine Animal Hospital

    Dental care

    Dental cleaning

    Dental extraction

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Spay or neuter

    Pet vaccinations

    Alpine Animal Hospital Photos

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    Recommended Reviews - Alpine Animal Hospital

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    We've been taking our Cockapoo to Alpine Pet Hospital and appreciate their awesome care. He gets very anxious and Sammy is wonderful with calming him down and taking care of him!

    Nicole D.

    Fast, caring, not pushy and not pricey! I brought both by dogs for wellness exams and vaccines. My appointment was at 1 pm and I was checked in, and in a room with the doctor by 1:10. The technician Cati was SO sweet! I have a spicy boy (little brown dog) and she didn't make me feel bad about it at all! She was patient, a great restrainer and even drew blood IN the room for his tests. That was nice, I got to stay with him! They had a relief doctor (can't remember her name) but she was so chill and relaxed too. She gave me an estimate for dentals and didn't push the price on me at all. Highly recommend this clinic.

    The staff is so caring. Dr. Jenny Hsu has seen Molly for years. She pays attention to what I tell her and it's in her records. I never have to repeat her history. Molly is my 14 yr old Chihuahua and they are making sure she stays in good health so I have her for a very long time.

    PART 2 (Phoebe) Long story short, I get to the location around 1ish & ask to speak to Dr. Cha. A vet tech speaks to me first and assures me that Phoebe is not in any pain & is doing just fine. "This is my dog. She is not a child- she cannot speak. She cannot tell me what happened, she cannot tell me what or how she's feeling." But again the vet tech reassures me that she can try and understand what my boyfriend and I are going through, but Phoebe is fine. After so much back and forth of me saying "she is a dog who cannot speak" & the vet tech telling me Phoebe is not in any pain I finally tell her "if she was bleeding, she was in pain at some point. Blood equates pain" silence At this point no one has given me Phoebe. Dr. Cha finally comes out to speak with me & tries to give me the same spiel she gave me on the phone. At this point, I no longer care WHAT happened I care about WHY she as a professional CHOSE to try and force something down my dog's throat when she saw it was not going to fit. She proceeded to then BLAME HER VET TECH. I want to make it clear that we were not arguing, we were not yelling, there was no swearing but I was visibly upset. When I asked why the specialist was not there to assist with the surgery, Dr. Cha told me that there was no specialist. I was floored. She called me a liar, she would never say such a thing, there was no specialist, etc etc. We went back and forth - I asked her if she remembered our previous visit when we spoke to her about the surgery & she claimed she did. She remembered everything BUT the specialist part. I was lying, she did not say there was a specialist. I told her my boyfriend called after she and I spoke and spoke to a vet tech who not only offered us a refund, but told us we could reschedule WITH A SPECIALIST PRESENT. "So who is this specialist that apparently does not exist that you all keep telling us about?" She turned to the vet tech and asked who my boyfriend spoke to. The vet tech didn't say anything. Dr. Cha turned to the rest of the staff who were in the lobby area and no one uttered a word. I finally tell Dr. Cha that I'm done speaking with her- she's unprofessional, no help at all and I wasn't going to waste another minute speaking with her. She chuckled and walked away. I asked the vet tech to bring me my dog and I was finally able to leave. As I'm walking out the door they tell me, "the office manager will call you tomorrow." Okay, what's that going to do? They shaved her in a few spots which then scabbed over. My poor puppy has not been the same since Wednesday, 10/26. What was once a happy, friendly, playful puppy is now a scared, jittery, anxious pup. It's been 7 days. She didn't eat, she didn't even want to put on her harness to go outside after I brought her home. The next day I find a vet, explained what happened and for my own records I sent Alpine an email asking for Phoebe's records, along with a breakdown of what happened the previous day & how much anesthesia she was given. I receive a response hours later telling me Phoebe wasn't given any anesthesia, but she was given Propofol. Guess what, y'all? Propofol is an anesthesia. I'm so fed up at this point, I call them (keeping in mind I haven't heard from the manager). They put me on hold and I finally have a chance to speak with the manager on 10/27. To summarize our conversation * they DO have a specialist they work with. The office manager is the one who makes appointments with said specialist to come in and assist with anything * she had never even heard of Phoebe, she did not receive a request for the specialist. She found out about Phoebe AFTER I left and had my encounter with Dr. Cha Honestly, more happened and more things were said but this is the gist. Please see photos taken of Phoebe after she came home.

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    2 years ago

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    Tricia M.

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    1 year ago

    Worse and worse. Alpine is staffed by a single relief vet at any given time now - management takes a week to reply to any e-mail.

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    10 months ago

    Alpine is divine! Great service and great staff! I highly recommend them for all your furry friends!

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    1 year ago

    My dogs have been well taken care of here. My older dog has a heart condition and it's super helpful to have her tests taken here.

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    2 years ago

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    3 years ago

    Overpriced, deceiving. One star because the ladies at the front desk are very nice and helpful.

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    Ask the Community - Alpine Animal Hospital

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    Dr. Christine and all of the staff have been truly amazing! First of all, Dr. Christine and her…read morestaff truly listened to what my concerns were and asked questions regarding what was going on. They tried to truly understand the issue before just jumping in and recommending something they sell. Additionally, Dr. Christine called me with test results personally and seemed like she truly wanted to get my dog the help he needed (nothing urgent but a couple of things in his bloodwork weren't great and she wanted to get him an additional test as soon as possible!) and lastly, I have a very friendly dog but at the last vet he would get soooo nervous he wouldn't even let them touch him very much. With Dr. Christine's staff he practically jumps in their arms when he sees them and he's still nervous but he wants to interact with them when at the previous office he would try to get away from the staff! I highly recommend Dr. Christine and her whole staff! The office is beautiful and very clean and I don't feel like my dog is just another patient, it truly feels like they are there to care for him.

    There were some issues with our baby's pet insurance, in comes Lindsey to the rescue! This amazing…read morewoman spent a lot of time helping us deal with the insurance company and finally getting us the coverage pay we were due. We love this place! If you aren't taking your pet here I don't know why....They are simply the best here!

    Los Altos Veterinary Clinic

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    The best place to take your pets for excellent care. My dog Panda loves it here. It's so refreshing…read moreto have both a vet technician and CSR team that loves animals and cares about client relations so much, they're both great. Veterinary shoutout to Dr. Bystrom, Dr. Gould and Dr. Neal who have always been awesome with my girl. Thanks so much

    My 1 year old Frenchie has had a complicated six months with her health. After working with various…read morespecialists, I often found the medical explanations to be overwhelming and complex during what were already high-stress appointments. However, everything changed when we went to Los Altos Veterinary Clinic. During a routine appointment, I asked Dr. Gould for her opinion on my dog's condition. For the first time, I felt like I truly understood my dog's health outlook. Dr. Gould provided genuine, realistic feedback and educated us on our dog's care in a way that was accessible and clear. Her demeanor and expertise are the blueprint for what a doctor should be: empathetic, realistic, and able to translate medical complexity into layman's terms. Rather than being pushy about "right or wrong," she focused on what was best for my dog's mental and physical health, while remaining mindful of my own capacity as an owner during the recovery process. She brought tears of relief to an emotionally taxing situation. A few highlights that make this clinic stand out: * The Staff: From the front desk to the practitioners, the team is phenomenal; warm, professional, and patient. As a medical provider myself, I recognize a high-functioning team when I see one; there are no "loose ends" here. * Efficiency: Scheduling is seamless, and they respect your time. I've never found myself waiting around past my appointment time. * The Personal Touch: They treat your dog as if it were their own. They even put out an adorable personalized welcome sign for your dog's first appointment! If you value high-end medical care and total professionalism, come here. This clinic is truly "it" from top to bottom. I cannot stress enough how valuable this entire team has been for our fur baby.

    Warm Springs Pet Hospital

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    I'm am a professional dog trainer with a BS in animal science and a background in pre veterinary…read moremedicine for both large and small animals. Finding a good vet that is at a privately owned hospital has been a challenge and after reading their website and hearing good things from a couple of colleagues, I drove over an hour each way for appointments with each of my dogs. I saw Dr. Cauvel and was very impressed with his knowledge, he recognized it was better for me to handle my super excitable malinois vs have her go into the back for her vaccination, and most importantly, when I presented him with a more complex issue on one of my dogs and I presented my thoughts, he didn't treat me like my background was somehow a threat like I have experienced before. He went out of his way to review some information and photos I emailed after the appointment and we decided on what to try. I was really thrilled with my experience with this vet at this practice with both of my dogs, and despite the drive will definitely be coming back for future needs.

    I strongly advise against trusting this clinic with any major surgery. I brought my rescue cat here…read morefor treatment of nose cancer, which they had already diagnosed as being present throughout his entire nose. Despite this, they completely ignored one side of his nose during treatment and committed multiple acts of severe professional negligence. 1. Failure to Follow Agreed Treatment Plan: I paid for and consulted on an aggressive, complete nose removal. The consulting veterinarian explicitly stated that the surgery "would be a waste" unless the entire nose was removed because leaving any cancer behind would cause it to return aggressively. Instead, a general practice surgeon--whom I was never permitted to speak with--made a unilateral mid-surgery decision to perform a minimal "scrape," leaving 2/3 of the tumor and visible cancerous bulbs intact. 2. Complete Violation of Informed Consent: If the surgeon did not feel capable or comfortable performing the agreed-upon nose removal once my cat was sedated, they had a strict medical and ethical obligation to call me from the operating room. By failing to contact me, they denied me my legal right to decline a substandard procedure, wake my cat up, and immediately transfer him to a qualified veterinary oncologist or specialist who could perform the surgery correctly. 3. Total Lack of Post-Operative Communication: When I picked up my cat after major surgery, the clinic provided absolutely zero communication or discharge instructions. I had to discover via text message that they failed to complete the agreed-upon service. They then falsely claimed the cancer was only on one side, directly contradicting their own previous diagnosis and what was clearly visible. Because of their failure to remove the tumor as promised, the cancer returned with extreme aggression. I had to euthanize my cat because this clinic robbed him of his only opportunity to receive a proper, complete surgery from a qualified professional. I have the full text message logs, emails, and images confirming this timeline. A formal complaint regarding this professional negligence and failure to obtain informed consent is being filed directly with the State Veterinary Board. Do not trust them with your animal's life. Response to owner : There is a fundamental difference between a "medically complex" adjustment and a complete change in surgical scope without owner consent. The explicit, documented purpose of Tom Tom's consultation was a complete nose removal. I was explicitly told by your staff that a partial removal or "minimal scrape" would not be effective given the aggressive nature of his cancer. Yet, while he was sedated, Dr. Eileen made the unilateral decision to pivot to a minimal scrape, leaving active cancerous bulbs behind, without ever calling me to get my informed consent. By failing to call me from the operating room, you denied me my legal right as a client to decline a sub-standard procedure. Had I been contacted, I would have immediately instructed the clinic to wake him up so I could transfer him to a qualified veterinary oncologist or specialist who was capable of performing the agreed-upon surgery. Furthermore, your clinic attempted to retain 100% of the funds for a complete nose removal until I forced accountability through a series of extensive emails. Your own text message records confirm that the surgeon only focused on one side of the nose, directly contradicting the agreed-upon treatment plan. This is a clear issue of professional negligence and a failure to obtain informed consent, not a misunderstanding of "expectations." I will not be having further private discussions with management to help cover up this clinic's lack of informed consent. The time for discussion was when Tom Tom was on the operating table. All further correspondence from me will be handled directly through the formal complaint I am filing with the State Veterinary Board.

    The Animal Doctors

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    A big shout out to Dr. Armor and Erika for getting our dog Pebbles in (twice) on the same day…read more Dr. Armor was attentive, kind, friendly and very patient answering questions. She gave Pebbles timely treatment (without unnecessary tests) and our pup is back to her antics! Erika (front desk) was extremely helpful in getting us a same day appointment! Highly recommend The Animal Doctors!

    I am incredibly grateful to have been recommended this facility. After unsuccessful vet visits…read moreelsewhere, my poor constipated cat began to take a turn for the worse. After calling around San Jose (where I live and work), no one seemed to care that my poor animal was suffering. That's when I decided to make the journey through commuter traffic to Palo Alto on recommendation from a coworker. And I must say, WOW! From the start, I felt at ease as soon as I walked in the door. The staff, through the ranks, were so attentive, I immediately felt as ease. They called/texted with updates and gave me tons of valuable information. The staff were all very informative, yet realistic about the situation. I picked up my pet later that day and thankfully, they were able to help him. It's been 3 days and my cat is now eating and playing again. The staff will also text me on occasion to follow up and make recommendations. He has a bit more healing to do, but he's only alive and improving thanks to the staff at the Animal Doctors. Special thanks to Dr. Chen and Tammy. Both of you truly care about your patients/clients, something that seems very rare now a days. Persimmon the cat, my family and I are forever grateful.

    Alpine Animal Hospital - vet - Updated June 2026

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