UPDATE: 5/28 @ 7:00 pm : Your condescending, copy-paste reply completely misses the point of my review. My complaint has nothing to do with what the insurance or warranty covers. It has everything to do with your unacceptable attitude, cruel personal insults, and complete lack of professional decorum. This fake apology just reinforces exactly what I experienced. A polite internet comment doesn't erase atrocious behavior in person!!!!!!! I had the most horrible experience yesterday with this company and their very rude, condescending technician, Maurice. They were dispatched by my home insurance company. He walked in and was clearly disgruntled from the start. To be transparent, I told him my garage is currently being treated for rodents and the situation is under control. He immediately and falsely stated that this means my home insurance is void. Then he proceeded to say, "I don't know how to say this tactfully, BUT it smells ripe in here." He followed that up by saying, "I won't be working on this machine--I would never get on this filthy floor." He continued to pretend to troubleshoot, moved the machine out from the wall, and left it there blocking my door. He told me my insurance company will let me know if they will service it, adding, "but I WON'T." I am a 68-year-old single woman who is trying to upkeep my house the best I can. I did not appreciate being made to feel subpar and like a dirty, nasty woman in my own home. There is a professional way to speak to a customer and kindly decline service if you need to. I was in tears when he left and felt so humiliated. Maurice desperately needs to take a Customer Service 101 class or at least find some basic decorum. I will NEVER contact this company again and will make sure everyone I know avoids them. Shame on this man. read more

Highly recommend. He has a great, positive attitude and a 'get the job done' mindset. No drama, no wasted time--he came in, did the work efficiently, and left the place exactly as it was, with great results. If you're looking for someone reliable who respects your time, give him a chance. read more

I'm extremely disappointed with the service we received from Altamont Appliance Repair. Their technician, Maurice Leyva, was not only unhelpful but also dismissive of an ongoing issue we've been experiencing with our LG refrigerator. Despite us clearly stating that this was a recurring problem, Maurice refused to write a report for our "No Lemon" warranty claim and brushed off the concern by saying we just needed to replace the water filter -- something we had already done multiple times. Unfortunately, his so-called fix that didn't work and took us beyond our warranty that has now expired. There is nothing we can do. We are now stuck with a defective refrigerator that the warranty won't cover, won't honor the no lemon policy, and of course, he can still repair it but at full cost to us. As expected, his "solution" did nothing to address the real problem. Just three weeks after his visit, our craft ice maker failed again -- the sixth time this has happened. Instead of taking accountability or digging into the root cause, Altamont and Maurice left us hanging with no resolution and no support. We expected a technician to troubleshoot thoroughly and advocate for us if a product is clearly defective. That didn't happen. I do not recommend this company if you're looking for a reliable or customer-focused repair service. read more

Maurice is a terrible and horrible technician. He thinks he knows too much about Washer and Dryer but it's the opposite. Mr.Maurice can show late for the appointments , come up with excuses and make the Customer wait but if the Customer requests to wait for 2-3 mins , this guy shows his true colors and doesn't know how to reciprocate the same hospitality . During the appointment , he spends first half boasting about what he knows and the next half criticizing what the previous technicians have done. Honestly, his services aren't good and wouldn't recommend him to anyone. Though not worthy for 1 Star, I would have actually given him 1/2 star had there been an option. Not flexible with timings and too pricey for his quality of work ! There are lot of other technicians who does better job than this guy. read more

This review is for Maurice Leyva. We had a washer problem and he looked into it for us. He is extremely knowledgeable and explained why it happened and what to avoid in future. Definitely recommend him. read more

Whirlpool dishwasher draining issue. Maurice handled the job professionally- he communicated clearly before during and after and diagnosed quickly and correctly, provided excellent advice and ultimately did the repair. He's knowledgable on all makes- this is the second repair he's done for me in two years and I won't hesitate to call him for the next one. read more

I am so impressed with Maurice! He really knows his stuff! I've had issues with my dryer twice recently and I have warranty on it so the first time they sent Altamont for repair service. It turns out that when I lived in the Bay Area, he serviced my washer/dryer there too! (That was about 15 years ago-I live in Manteca now) So when he came out for the second warranty call, I was very much relieved. He really knows his stuff!! (That's right, I said it twice and I'd say it again!!) He got the parts ordered right away and followed up with the delivery, came out right away and fixed my dryer-now I can live my life again! I would definitely recommend him to anyone. Any appliance repair I need in the future, I will call Maurice. read more

We got a kitchen appliance repair project and Altamont Appliance Repair is popped up from yelp. We were told to deposit $100 to get Maurice to visit (while the business address is just a few blocks away ). Note over here that Maurice informed us that the fee will be deducted from the final quote and this appears to be the standard tricks used by everyone else now a day. But wait for the climaxes next. Once he visits us, he told us to replace the assembly. He quoted the price of $1200 part and $299 labour. ( of cause, after deducting it will be $199 labour ). Any way, it turns out that we found the same part from sear appliances for merely $800 and the $1200 is appear to be the MSRP price. When we approach him back and offer the part, Maurice is now "missing in action" and hence we have to find someone else to fix it. The cost of other is $250 read more

Had them out to fix an ice maker. Very informative and helpful. Very quick and made sure to answer all my questions. Provided helpful advice to maintain my ice maker. Would absolutely have him back for any future issues. read more

Maurice diagnosed our problem with our LG refrigerator quickly. He had to order a part and came back a few days later. He was professional and answered all my questions and concerns! He told us how to prolong the life of our refrigerator and his pricing was fai! He's engaging and extremely knowledgeable and helpful! I wouldn't hesitate to call him again for any appliance issues and I HIGHLY recommend him and ALTAMONT Repair!!! read more

In this case I needed to have someone do a diagnostic on my fridge that went out on me during the holiday weekend. Altamont Appliance repair was the first to respond and had the best price for a visit. He arrived on time and was very courteous and very knowledgeable about refrigerators. He gave me an honest assessment and didn't try to insist on unneeded work. I respect this a lot. I ended up getting a new fridge after evaluating the cost of potential repair. He also gave good perspective on refrigerator brands. I would definitely use him again and recommend his services to others. read more

Assigned thru AHS for dishwasher repair, opened request on Jan 14th, company did not have any appointment till 23rd. I had seen error code LE one time however at this point the dishwasher is not even turning on. LE error usually means motor error and report was sent back to AHS that the issue is of motor. The motor warranty is for 10 years. The repairman told me that motor error should not interfere with the display. But did not want to "guess" what is going on. If it was to guess, I would have done it and I would not have called a "technician" for 75$. The person who came told me that give AHS 3-4 days to help me, today I can see that the service ticket is closed. Now AHS is asking me to contact LG however I do not have extended warranty. I contacted LG and seems like I need to pay out of my pocket to get it fixed. read more

If I could give Altamont Appliance Repair 10+ stars I would!! Maurice the owner is the most knowledgeable, personable and helpful person you could ever ask or wish for when calling your home warranty company, American Home Shield, and hoping and expecting a quality and prompt service company to come out to repair your appliance. I wouldn't hesitate to call this company whether or not you have a home warranty! He was so honest, helpful and knowledgeable and didn't hesitate to answer or help us with any and all questions we had concerning our appliance or any other appliance we had a question about. Don't look any further if you need an appliance repaired.....this is your go-to company!! read more

Maurice came to look at our washer yesterday and he was incredible. He provided great service and is very knowledgeable in what he does. Now I know who to call when I have any issues. He's honest and definitely your person to go to of you need to repair your appliances. Thank you for your business, Maurice. read more

Great communication and prompt service. Was able to complete the job while I was at work. No problems after 3 months.

Maurice is excellent, this is the second time I've used him. He is very knowledgeable, fast, efficient, Fair and honest I'd recommend him to anyone. Thank you so much for your help Maurice, you've saved me a lot of money. read more

My dishwasher was clogged and my freezer had a leak. Maurice was super awesome! He Was great to interact with and really knew what he was doing. I appreciate his quick work and response. He has ordered all the parts we need. Wish we found him sooner! Definitely recommend his services. Also love that he is local to mountain house. read more

Maurice gave me great info on my fridge just with a call. Very honest answers and a stand up guy. Thank you I will let you know how it goes ! DIno read more

My dishwasher broke and I called many repair companies and only one called me back in a timely manner. They scheduled an appointment for the same week. He came out (Covid protected of course) and knew what the problem was right away. He ordered the part which came in sooner than expected, and came back quickly after it arrived and completed the job. He sent me texts when he ordered the part and when it came in. He texted me before he arrived and sent a professional invoice which allowed me to pay online. Very impressed! I will call them again! read more

Maurice Leyva is the best ! He's prompt, honest, and very knowledgeable. He spent quality time diagnosing my dishwasher problem, and ordering the parts to repair it. Very fast and efficient service. I highly recommend him. read more

Never used their service because appliance was beyond repair but he was extremely knowledgeable and helpful even on the phone. He told me all the things to check for and gave good advice - ALL at no cost!!!! That's what true service is. read more

The door sensor on our Whirlpool microwave was giving us intermediate problems for a while. One day it seemingly stopped working and I had to find someone to come out to service it. I called Altamont Appliance and spoke with the owner Maurice directly. I explained the problem and sent him a few pictures. He quickly diagnosed the problem and gave us a confident estimate. He also accommodated our scheduling limitations and arrived promptly when he said he'd be there. It turned out it wasn't a bad sensor but a misaligned one. He realigned the sensor quickly and gave us some good advice on how to prevent the issue from happening in the future. I would highly recommend Altamont Appliance to anyone looking for an honest, local appliance repair professional. read more

Just plain Rude and unprofessional. Assigned thru AHS, unfortunately. Gave him a courtesy call to let him know I'll be picking up my kids from school and needs 5-10 mins, gave me an attitude and says arrogantly "if your not home I'm moving to the next one or you need to reschedule your appt". Wow. Really? I'm glad I have him blacklisted to my account and filed a complained immediately. read more

Maurice is very professional and honest. He went above and beyond to get my dishwasher working again. He gave me some tips on o avoid a breakdown again in the future and shared his knowledge on the best brands. I would use his services again in the future. read more

Shop around, waste your time...or don't! Altamont AR/Maurice is your one-stop shop for appliance repair solutions with 5-star customer service. Maurice is efficient, prompt, and informative on all things appliances. Recommendations, reasoning for failures/errors...you just feel like you're in great hands. read more

Owner Responded same days called and requested a quote , he was able to find the issue quickly , very friendly and polite.

Maurice recently repaired our Samsung refrigerator. He went above and beyond. He exceeded our expectations. We will recommend his services to anyone having an appliance problem. In addition, Maurice is a really nice guy. Look no further and give him a call. read more

He's honest and will tell you what he would do and it's not just repair for money in his pocket it's the best for you. Highly recommend him

This guy is rude and defensive. Hired him through warranty and he shows up late, barely checks for any issues. My frig was making noises and 3 days later after I make the appointment for the diagnostic, the noise was gone. He showed 3 hours late as if people don't have plans, kids and life. He checks around the frig and does no diagnostic check. He told my wife to call him back if we hear the noise so I did. He answers his phone and is rude about coming back to hear the noise. The. Why tell us to call you back if you don't want to come back and do the work? Stay away from this dude. Wish I could have him no stars! read more

When our dryer wasn't drying our clothes, our home warranty company assigned us to Altamont Repair. Maurice called and, before setting up an appointment to come out, asked me to turn on the dryer while he was on the phone and see if it heated up. It did, so he said the dryer was working, it appeared to be a clogged vent, and he referred me to Dryer Vent Wizards (I'll also be giving them a great review). They came out today, removed a mountain of lint from the vent, and now our dryer is working perfectly. Maurice could have come out, received his service fee, we still would have had to pay $100 and then had to pay for someone to clean the vent anyway. But instead, he saved us $100 and referred us to someone who could get the job done. Thanks, Maurice! You've reinforced my belief that there are still decent, honest, stand-up business people out there. read more

I had a appliance repair guy that I used for 10 yrs and he just retired. So I went to good old Yelp to find a repair company. Spoke to a couple of repair companies on the phone and really liked him from the minute I spoke to him. He showed when he said he would and I was able to track him, with the link he provided in his text, so I knew when he was going to be at my house. I really appreciated how helpful and honest Maurice was this morning when he came to fix my washing machine. He was able to figure out the problem quickly and get it fixed. He is so knowledgeable with all types of home appliances. I look forward to using him again or personally referring him business. Another great find on Yelp. read more

Our refrigerator went out and Maurice came and detected the problem, ordered the part and was able to squeeze me in to put the part in for me within a week. He works hard and is very responsive to messages. He was also very helpful in giving me tips on how my ice machine works and why it might not be making so much ice. I would call him again if I had to for his service and a big plus is he is local. Thanks Maurice! read more

When my dryer stopped tumbling I was referred to Maurice by my sister-in-law. He responded promptly and scheduled me promptly as well. He was professional and kind, and with his honestly and professionalism I can highly recommend him for your appliance needs :) read more

Maurice is a real professional and courteous. I used my home warranty to schedule a service, and he contacted me within an hour. He came on time and gave a quick diagnosis. He is so knowledgeable and explained why my dishwasher pipe was leaking. He even told me where to buy his tool and how much the price is. Well, he provided an awesome service and made my dishwasher work again. I will definitely refer him to my friends and use his service again. read more

Maurice is awesome. Not only is he a nice, trustworthy person, he knows what he's doing. He fixed my fridge for an incredibly fair price. He knows kitchen appliances and washers and dryers. I will definitely call him again. Thank you Maurice! read more

I have a few words for Maurice....Honest, Reliable, Knowledgeable and Friendly. I contacted him to check out my washing machine. He wasn't sure what was causing the loud noise during the wash cycle and recommended that I contact Samsung. Good thing I did because I discovered the washing machine was recalled and I'm getting a full refund. Maurice could have charged me for the visit but he didn't. He's a really good person and I respect that quality. Thank you for the advice Maurice. read more

I highly recommend Altamont Appliance Repair . Maurice the owner resolved my issue with my dishwasher within the same day he came out to service it . He is extremely knowledgeable and professional. read more

Maurice provided excellent customer service. He was friendly and professional. He was able to determine and repair my oven in no time. I will definitely use Altamont for my future repair. read more

Wow what a great experience working with Maurice from Altamont Appliance repair. I had a couple of other people come out that couldn't do the job. Maurice was amazing. Fixed my doors on my refrigerator and it turned out perfect. Will call him for any other repairs needed. Was a pleasure to work with. read more

Excellent service. Came in solved and fixed the problem in no time. I am definitely saving his number for future appliance needs. Reasonably priced too. read more