Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

Everything Placed an order for a new modem with backup and an extender I questioned why there…read morewas only one box Guy insists that he knows everything is in the box Well 2 of the three items were not there Pure incompetence Better service at the DMV

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Your Wireless is an independent dealer associated with Verizon. The nice young man I spoke to today…read moregave me a lot of good information. The employee that assisted me during COVID Shelter in Place still works here on Tuesdays and Saturdays. I told him my experience at the Verizon Store on 86th Street this week. He said they hear that about them a lot! Last night when I received a email from Verizon about a change to my account I realized something. If the employee at the 86th Street location had looked up my current plan I may have been entitled to a discount through my daughter's employer. The account has always been in her name and I am an authorized family member. Well I certainly learned a lesson. I have no regrets. BUT you can be sure if I need another phone I will come here first!!

This Verizon or maybe Verizon in general is terrible. Every employee down to the manager at the…read morestore was terrible and rude and unhelpful. None of them did their job whatsoever and they actually damaged my phone that I just purchased with them. Every good review for this place is fake. I promise you.

Ryan and his team are awesome! Ryan has assisted me on my personal and business account- he is very…read morededicated and has incredible customer service. Very kind and patient. I won't go to anyone else! I had several issues with our account managers for our business account and ryan fixed the issue like it was nothing!

Verizon is after me again. They want me to buy more data. It's all my Yelping! I've got until…read moreSeptember 21 and half my data is already used. Besides the fact that I think I should get unlimited data I think Yelp needs to start paying for my data usage if I need to pay for it! It's a lot easier posting from the business. I have a lot of error messages from home when I post to Yelp. I'm unhappy with Verizon giving new customers better deals than someone like me. My daughter and I are customers for over 25 years. Still I get a tiny discount because the account is in my daughter's name and mine and her employer gets her a Verizon discount of $5 off the phone line! Three stars.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Fred Simon, Dwight and the other employees were great. Very patient with me setting up watch, iPad,…read moreand phone upgrade. Got a great deal. Great experience. Cliff Porter III

I should have came here before I went to this store. I upgraded my iPhone and requested to pick it…read moreup at this store (mistake number 1). When I came here, I was greeted by Dwight, who as I walked in said something nasty and disrespectful to a customer who walked out. He then was very cold, telling me and the person in front of me, "sign in"... no greeting like "Hello and Welcome to Verizon." What kind of customer service is this? Does he not want a job? When he came to me, again no greeting or even introduction of who he was, I let him know I was picking up my phone and he said, "oh you don't have to sign in. Just wait here and then you can go." RUDE! He threw me my phone without a thank you or anything. I was considering getting a case, and asking assistance to set my new phone up. He said it would be $30 in a tone that came off as condescending. When I said I would wait, he said that it would be a long wait and suggested I go to another store. What kind of service is this? Dwight should be fired. Why work in a profession you clearly are not happy with? This is the type of people Verizon has representing their company? Very low budget behavior.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Visited this Spectrum location for the first time and was satisfied with the results. I exchanged a…read morefew older cable boxes which were in need of an upgrade and the rep was more than helpful. We even went over ways to lower my monthly bill which I took advantage of. He didn't try to hard sell me on a plan I didn't want or any extras as he listened to my needs. Even when I got home and had a problem synching up the remotes to the boxes and TVs he gave me advice over the phone which helped fix the problem. Good stuff.

Spectrum is getting an increase in stars for providing more great channels in my basic cable…read morepackage. I'm certainly glad I haven't needed to visit this location recently. My equipment is still working fine. I do dislike having to download apps for additional channels like Max and Disney and others. My iPad has more content than I can watch in a lifetime. If Spectrum offers cable TV and WiFi in your apartment building I recommend you consider it. All the cable companies are about the same in my experience. Sometimes you win and sometimes you lose!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

Yesterday, I went to get an updated channel guide and information to learn more about what I can…read morestream that is included in my plan. There is literally an add in the window that if you come in and ask about streaming service you can get a free Knicks shirt while supplies last. I saw someone just get a blue shirt from the back. I asked for my shirt and was told only if I open up a cell phone account. I argued that is NOT what the add said. They lied to me!