Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

as far as buying a car and delivery it all went extremely smooth with no issues. however I changed…read morevehicles during the approval process on a vehicle with zero delivery fee but they still attempted to collect the delivery fee on the first car I chose. other than that everything was great, the associates were professional.

As bad a car buying experience as one could experience. To begin, my car did not become available…read moreuntil 4 months and 1 week after I preordered. Multiple calls and chats with customer service could provide no explanation for the delay. Frustrating. When the car was finally delivered I took the advice of online reviewers and had an independent inspection conducted. Keep in mind the car is 2 years old with barely 2000 miles on it. The inspection found that the A/C system was nonfunctional. A new evaporator and compressor were needed and the car is currently at the dealership having that addressed. They deemed the car undrivable so I couldn't even use the 7 day return policy. How Carvana's "150-pt inspection" missed that is beyond me. I suspect the company will be out of business soon but in the meantime avoid Carvana at all costs. Only wish I had had that foresight.

I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

We have been loyal Westerra members for over 10 years. We went to them for an auto loan because…read moreBEFORE they had been great, and we don't really trust banks... But this auto loan is a Wells Fargo level SCAM. They have some third-party AI "imcovered' scam going. I have full coverage on my new car and always have. They randomly started sending me letters about how they're gonna charge me if I'm not insured. They asked for my declarations page, so I sent it to them 4 F$%$ing times. Then I physically WENT TO THE BANK, but still they couldn't help me cuz they're incompetent... They literally told me here's the number you can call or visit this website. MORONS! I told them I've been there and that's not a human, and they were like "oh well." So I closed my account, and they were like "oh well," so I went on Yelp, and they have a 1.4, and I'm like "oh...well," (makes sense) I'm gonna report them to the feds... this is fraud!

I worked with Thomas and Travis on refinancing my vehicle for a lower rate. I was mainly in…read morecommunication with Thomas. This company is pretty awesome and moves fast with finding you a lender. Thomas is great at crunching numbers. I originally tried to get both of my cars refinanced but the kbb value decreased on one of them and it didn't make sense. I ended up getting a lower interest rate and lower payment with 60 days untill my next payment. Sidenote, they used some cool software to get my wet signature remotely. Pretty epic. Anyway, highly recommend RefiJet. They aren't like the same old refinance company, they actually get you the best deal they can.

I had a high-end exotic that needed refinancing. Refijet understood its value and the amount I…read moreneeded, and they ran my credit to determine if they could secure the refinancing with a bank. In short, they couldn't fund my loan in my state, and wasted my time by running a credit check even though they couldn't approve it. Pulling my credit first makes no sense. Your process is backwards; you should first determine if my loan is fundable, and then only pull my credit if necessary.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

They do not stand behind their customers when a FRAUDULENT scam occurs! They are neither helpful…read morenor sympathetic.

Went to renew a CD and open business and personal checking accounts. Staff member was…read moreunprofessional and rude. Although we had an appointment, during our conversation staff member got up and left the meeting without excusing herself and returned several minutes later with her manager. The manager introduced herself and said she was there to sit in on the meeting . The staff member then lied stating that she had told us information that she did not during our initial encounter. Ended up leaving without doing business. It's no wonder they have poor ratings for this location.

Absolutely love these guys! They made sure we were walked through the whole car buying process &…read morewere honest, reliable, super responsive, professional and absolutely great guys in general. Looked at the car a few days ago that my partner was interested in, had a GREAT sticker price for a 2009 car with only 80k miles on it! These guys also pay out of pocket every month to ensure ALL of their vehicles have the FULL car fax! So you don't even pay anything when looking up the VIN online! They are VERY truthful car sellers & have been in business for years, definitely can see why they are so successful.... Honest guys who keep YOUR best interest in mind with the cars they put their money into with the ones on their lots. Awesome guys who drove the car to the mechanics for us upon our request to ensure their was nothing under the hood to be concerned about after purchase. They even got our battery replaced so it was brand new & they offer a FREE emissions test as long as you take it in within 5 business days.

Brad made the deal a pleasure. Nice car good price. I'm very happy.read more