The play area is nice. It is a newer place. However, it is under-staffed. Also, the check in…read moreprocess was too slow. The staff member doesn't know what to do.

I brought my daughter to their grand opening last weekend. We met up with a group of friends and…read moreall the kids had a good time! This place is great for kids 4-13, I'd say. It's HUGE! There's such a variety of things the kids can do. There's a soft play area for smaller kids, two big areas with trampolines, two pool-like areas with foam cubes inside, three slides, an inflatable jumpy area, zip line, obstacles courses and a basketball area. There's many spots for private parties. I think I saw two semi private party areas and then 3-4 private party rooms. There's also a food area that sells snacks. (See photo of menu) They offer membership packages and day passes. There's ample parking, but I can see how it can fill up quick. I'm sure we will be back many times!

We went on a Tuesday during spring break and spring break special. I was pleasantly surprised that…read moreit wasn't busy! It's not a large place. The front desk, younger man and older woman, were nice and answered my questions. The young woman working the food court was also nice. 20-25 minute wait for hot dog and 2 fries. She apologized and explained the oven is not very good. I saw her always checking to see if our food was ready but it really did take 20 mins. This place definitely needs to get that upgraded. When we first got in my son immediately saw the rock climbing. I saw a worker in there and asked if we needed to pay extra. We did so we went back to the front desk to pay for it. We went back to climb but the worker was gone. The only other worker we saw was a gentleman with an AirPod in his ear periodically checking his phone. We kept checking the rock climbing area and no one ever came back. After an hour I asked the front desk and they said to ask any worker with a blue tee. So I asked the young man with the AirPod who was actually very helpful and patient as my son spent at least 30 mins with him in the rock climbing area. At some point we made our way to the trampoline area behind the princess bouncy house where I saw the original woman worker who was in the rock climbing area sitting on a bench outside the area, one arm in her sweater and the other using her phone. She was mostly talking to another young man who could have possibly been a worker off the shift as he was holding a blue shirt. I wouldn't have known she was a worker if I had not seen her earlier. Later on I saw another young gentleman who was on his phone with an AirPod in as well sitting on the bench near the basketball area. I had no idea he was a worker until he stood up and walked away (holding his phone) and saw the back of his tee. The rugs and floors and most tables are filthy with tons of black gum stuck to it. Idk why this place allows people to wear shoes where socks are mandatory for people jumping. It's disgusting Other Pros: at least when we went, although little staff present, kids and families were respectful. It wasn't a busy place and I was allowed to go jump without being in the way of anyone. Lockers are only 50 cents. It's a nice atmosphere but there's a lot of polishing up that needs to be done. They are very understaffed and hope they are able to get more or better hires that actually work.

HUGE assortment of open jumping, bouncy houses and climbing! Staff friendly when I came in w my…read morekiddos today. Reserved online and paid for and signed waivers. This will help w wait times for excited kiddos. Place is clean and again, HUGE!

Please spare yourself from going to this gym. I am sure the programming is excellent. That said, we…read morereceived a confusing and aggressive set of emails from them today. See my review on google with the email exchange. We received not about payment for classes, which I missed (and I admit to be scatterbrained) and this happened previously; so, I understand. They then sent an email saying that we needed to "pay or be banned", and I emailed back that I was confused as we have never been to their gym (so, how could we be banned). And then they decided to note when we last visited their website (2 weeks ago). I asked for clarification again - saying if we pay we are but if we don't we are banned or we were just banned. When my husband chimed in to ask if we could pay immediately, we received another baffling email.

The gym is big and conveniently located, so we really wanted to love it. However, the front desk…read morepersons are cold and unhelpful, you never get to meet the coach in the introductory classes (my daughter has been in class for a year and a half - once a week after school - and we have never met the coach - even after requesting to do so). They told us you could pay a large fee for an hour of private coaching - we said ok - they never got back to us. But they are one of the only gyms in town, so the waitlist is long and they don't have to treat the parents decently (especially the parents of kids who are there to improve skills, coordination, balance, etc. but not be actual gymnasts), because there are always other new families waiting to get in.

I will give them 5 stars but they have very low staff and most of the young staff have no idea what…read morethey are doing remember some if not all the rides need to be supervised and have to be harness. If they don't know what they are doing your kids have potential risk to get hurt. They have 2 or 3 rides closed to lack of staff. Which they should tell you upfront before you pay full price for all the rides. I had fun but I was getting annoyed that non of the staff will want to open the rock climbing nor the flying ride nor a ride That spins because Insufficient staff. I had not seen my bra daughter for over a year we met There and we paid the most expensive ticket so she could ride all of them And those rides were Closed until I actually told A kid to please Let My granddaughter rock climbed and he said no we don't have enough staff but eventually after telling him we were there for only 2 Hours he let Her climb

We went to urban air for my nephew birthday. I bought pizza for the kids and they the staff over…read morecooked the pizza. As you can see the sausage ar black. Also the crust tasted burnt. The kids refused to eat the pizza and we ended up throwing it away because they refused to give us a replacement even though we hadn't touch the pizza. They gaslight us saying the pizza wasn't burnt and it looked good and all the pizzas looked like that. All I have to say is don't waste your money. Update 10/23 Urban air responded to this review to contact them and leave my contact information. As of now no one has reached out to me after I reached out and as they requested.

Really fun place for the kids to run around and get their energy out. Our kids are three and five…read moreand they had a blast.

When you're looking for stuff to do with your kids, you have 3 main questions:…read more 1. Will my kid have fun? 2. Will it make my kid tired enough to sleep? 3. Can I do this without spending a fortune? In the case of Jump Town, the answer to all 3 is: YES When you walk in, you'll remove your shoes, sign a waiver and pay your entry fee ($13 during the week, $15 on weekends). What's nice is that the price includes two free adults per child. Inside, you'll find massive bounce houses and trampolines designed to burn off all that preschool energy. Everything is free with the exception of a couple of video games or air hockey. There's a small room in the back with some building materials for kids who like to do that. There's a small fenced-in area with small play structures for really little kids. They do have a snack stand available, but you can bring your own food. They have 2 women's bathrooms and 1 for men. There are party rooms available. I think the right age for this place is 3-6. When we were there on a Sunday, there were a couple of bigger kids who don't really know how to watch out for little ones, so if your kid is on the small side, you might need to keep a close eye on them. If you'd like to save money, you can get a 10-pack of visits for $100. You'll probably be back, so this is a great value, especially if you have more than one kid.

Came here for a birthday party on a Saturday afternoon. The Mama hosting the party was all…read morestressed out as she thought they booked a private room for the party but Altitude advised otherwise. It was a huge party too, about 20 kids + their parents so it was pretty chaotic from the start. With it being winter and everyone having gigantic coats on, the space to move around and maneuver within the party area was pretty tight! But I guess all that comes with the territory and for those with kids, it's pretty much expected. Took my daughter to the trampoline area and the place is huge with different areas to jump in and run around. It's a lot of kids and I don't believe there were enough workers to supervise all of the individual areas. It's easy to lose your kid here, especially if they are small and under 10 years old. So I chose to stay close to mine. My daughter did get hurt right before the end of the party. I made sure she wasn't in a highly trafficked area and of course the moment I take my eyes off her for what seemed like 5 seconds, I find her on the ground crying and claiming she is not able to get up. I thought she had broken her leg. After consoling her and asking her what happened, she finally told me that some little boy collided with her and banged her knee. The moral of the story is, be careful when you come here as it's risky. There is not really a separate place for young kids and big kids - they all pretty much jump together. I tried to protect her from the rowdy kids but I've come to the realization that these trampoline parks are a big liability. That is why they make you sign a waiver when you come. It's a fun place but we may be taking a little break until my little one is a little bigger.

Great spot in the neighborhood - not to over priced and a great place for kids to get some exercise…read moreand sweat instead of being cooped up in a house all winter

After COVID the prices were unbelievably inflated and greed took over. As adults, a $20/class fee…read more(pre-covid) is now $35/class with a monthly fee, first time sign up fee and yearly $100 for the same exact class. I could only imagine the prices of children's (clientele they actually care about) classes. Go to City Club Gymnastics or Morgan Park instead.

My children 7 and 8 took gymnastics classes at this facility…read more On Saturday Juneteenth this year the instructor told my children that white people burned black peoples in their homes. My kids came home horrified with a lot of questions, when I emailed the manager to let her know about My children told me, she sent me a very rude email instead of asking questions. I received an ignorant and unprofessional email see below. The name of the instructor FYI was Dillon in case the manager would like to know! We have moved Out of Chicago and they were still charging me hence the refund reference in the email!

We took the kiddos for a birthday. It's a reasonably priced place, but it's not that big. Our boys…read moreare nine. They ran around and enjoyed the park, but I noticed they started getting bored soon after. I noticed the teenagers stayed on the basketball court. Technically, outside food isn't allowed. However, the agent did let me bring in a small Gatorade. Overall, it's a great place for small birthday parties or burning the kids out on a random Saturday. I just wish there were more variety.

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.