Do not use this company! At their recommendation we had them install a Remi Halo air purifier and…read morenow a year later found that it was not installed properly and has left mold growing around where it was installed! Mold has grown all around our plenum as a result. I contacted the company to rectify this and they have completely ghosted me. They won't take any responsibility and keep telling me someone will call me but nobody has. I would give zero stars if I could!

I didn't end up going with iAir for my new minisplit, but it wasn't for lack of knowledge and…read moreservice, but only because I chose a different brand. LaCounte came out and assessed my system and was very helpful during the decision process. Their bid was the best for the brand they offered and I wouldn't hesitate to recommend them to anyone looking for a new system or service.

After a rough start to my hvac leak, Totally Cool came through with flying colors, spending time to…read morediagnose the issue, fix it and checked back to make sure it was working correctly. I appreciate Anthony's time and care and the sincere apology for the rough start.

I really wanted to give this business a higher rating because my initial experience with Anthony…read morewas fantastic. He provided a thorough inspection and great feedback as we looked to upgrade our AC and centralize our system. Unfortunately, that's where the service ended. Despite following up multiple times since the summer, I never received a quote or a return call. To make matters worse, the office staff was incredibly unprofessional; the woman I spoke with was short, dismissive, and lacked basic customer service skills. Do yourself a favor--there are many other companies in Austin that are more responsive and work directly with Austin Energy (CoA) for incentives. For a comprehensive list, check the Austin Energy website, but here are the companies currently listed as participating in home energy savings: 1st Choice Energy Abacus Plumbing, Air Conditioning & Electrical AC&A INC dba American Conservation & Air Airco Mechanical, LTD Attic Insulation & Energy Savers LLC Castillo's Service Conservation Services Exalted Solutions LLC Green Collar Operations Intelligent Air Services McCullough Heating and Air Conditioning Quality Living Services Stan's Heating & AC The Solution Finders AC & Heating LLC We ultimately went with Service Wizard for our new install and highly recommend them. They were prompt, efficient, and cost-competitive. I still recommend getting at least 3 quotes to ensure a fair price, but save yourself the time and skip this company.

WORST SERVICE EVER!!! They came to our house and broke our upstairs A/C unit and now my 2 year son…read moreis left with a hot room. I called Trusted heating & cooling to sign up for the maintenance package. They came out and asked if I had any concerns with our system and told them down stairs unit was just replaced last year and the other been working fine. The technician then went and removed all of our air filters and told us we should replace them cuz they're dirty and left them on the side of the wall. He then went upstairs to look at the upstairs unit and turn on the AC to test it and went in our attic to look at the system. At this time our system was blowing cold air and everything was fine. He then and called me and said there was a problem and had me come up to the attic. He was trying to explain to me what was wrong but was having a hard time explaining it. Something about the board not working which I was confused and kept asking. Well it's been working completely fine today so I don't understand. He then told me I should just call our home warranty and they can fix it. Still confused as to if it was broken or not but said okay. Maintenance the other one. I thought this was very strange but figured out. I'll just have someone take a look at it. He then calls me outside about our brand new unit and tells me this one is broken as well. Once again not making sense and how it was broken that just it wasn't working and I should call the people that installed it and he doesn't want to touch it. It seems since I told him we had home owners warranty, he didn't want to work on any of our equipment because he couldn't upsell us. Also, I think he knew he broke the upstairs and wanted to leave as fast as possible. Once he left and I went upstairs I noticed it was tremendously hot and something wasn't right. I called the office and told them I believe it's broken. When I was looking at the thermostat nothing was working. When I spoke to the series manager he just said that his technician took videos and documented that it was already broken once he arrived. This is obviously not true because if it wasn't working we would have called our homeowners insurance not them to get are semi-annual maintenance before summer. The service manager didn't even try to help us get this resolved and back up and working basically said it was already broken and we are trying to pull fast one. I have never received this type of customer service before. I would never recommend this place to anyone. By far the worst experience I've ever had.

We reached out to Trusted Heating and Cooling for an annual maintenance service request. Our unit…read morewas working fine, although admittedly old, but we thought annual maintenance can help prolong the life of the unit. The Yelp page states that Trusted heating and cooling is based on respect and integrity, we did not experience that. We were told the scheduled maintenance to last 2 hours. The technician came in without offering to wear booties. Took down the filters and never put them back in. The technician then looked at the thermostat, turned the A/C on. We felt the COLD air come out. The technician then went to the unit, spent 15 minutes looking at the unit and said it was broken. We said that isn't the case because we could feel cold air at that exact time. He said we should contact our home warranty insurance and walked away. He then looked at our second a/c unit and said it was also broken (it is a brand new unit installed in May 2025) and to go through the company that installed it. He didn't seem like he wanted to work on anything since we told the technician we had home warranty insurance, which would limit his ability to upsell. Once he left, we noticed the first a/c unit stopped working and the thermostat signal light stopped blinking. The heat, fan and A/C stopped working. The other unit is working (thankfully). We immediately called the company back and were told the unit was broken and they will charge us $900 to fix it. And a technician couldn't come back until the next day. We told them our side of the story, how everything was working fine, but they shrugged it off. Stated they have video evidence it doesn't work. The technician was able to use the thermostat, the thermostat light was blinking and the unit was working properly. And now it is reported that it's broken upon seeing the unit. Trusted Heating and Cooling isn't taking accountability for the problem they caused, no ownership and no customer service to even offer to look at the unit to review what the technician reported and to try to fix it. They are following a report with notes that wasn't discussed with us and completely disregarding our point of the view. Do not use this company, as documented with other the reviews. We now need to find another solution to their problem, as we are now left with a A/C system that no longer works.

I had some AC vents replaced at were I work and the installers were professional at what they do…read moreand did a great job. Cleaned up after they were done. Keep up the great work.

Top notch A/C specialists!!!! I had a brand new two-stage Trane system installed by another…read morecompany that wasn't installed/functioning correctly. Dave from Air Conditioning specialists came out and was able to trouble shoot, fix multiple issues, and now I have the whole system running beautifully. 100%, I will ONLY be using Air Conditioning Specialists for all future maintenance and needs. Austin is tough town to find good service providers, ACS is clearly one of the best.

On time, good communication and service. Explained what he was doing to correct the mini-split…read moredripping issue and what to do to prevent in the future.

Yusuan gave me a fair and detailed quote to replace my old HVAC system. He and his guys came out…read moreyesterday to replace the furnace initially. They worked tirelessly all day, in the sweltering heat, and managed to replace the unit in my tiny attic. They did a great & thorough job and were very friendly with me and my pup the entire time. Happy to recommend his company.

Highly Recommended!!! Very few genuine guys in the HVAC world…read more Didn't try to sell anything and also offered to come and do a check up in few days...

I had my Trane system go down last night. I've called a few AC companies not to be named but the…read moreguys that came were not qualified to debug a Trane control panel. This morning I called and in two hours Bogh showed up at my door step. Professional equipment and appearance. He was seasoned in AC systems including Trane. He had us up and running by eliminating one internal stage one compressor and changing the system to run on the stage two compressor. He knew how to electrically bypass some things to get the equipment functioning. Most companies would have said you need a new compressor. This company is world class quality

Tim and his team are great! I asked to take on a strange case: I needed an assessment after a…read morevandalism case, where my AC pipes were stolen and broken off. Some folks took the copper pipes from my HVAC system. I got a very detailed report with images, Tim takes time to explain the otherwise complicated terms in a simple way. Also reasonable pricing, and overall a very reliable service. Recommend.

Ryan H showed up after calling their office to have someone come out to check out our hvac that was…read moreacting strange. Going on then off. We have 2 units in a newer build home (going on 2yrs). A live voice answered the phone, got us someone to come out during the week within 1hr. We live about 35min west of Austin in the hill country. Its mid June so we all know how hot central TX gets and how much we rely on ac to keep us safe during the summers. Ryan H was very professional, friendly, trustworthy and found the issue within the first 10min. Clogging hvac drain. He went into our attic, did his hvac magic.. got the system working again, told us how to maintain it and cleaned up as we worked. He was very respectful of our home. They have now been added to our must call group of house support in my cell phone. We are also happy to suggest them to any of our neighbors who need hvac services. Super fair prices, honest work, professional and just did an overall outstanding job.

I've worked with Shane & Jorge for hvac concerns. The process from scheduling to service was a…read morebreeze, and definitely exceeded expectations in terms of cost and value. The scheduling team was super accommodating to availability. The times I had a technician come out they were kind, respectful, and professional. They carefully inspected, diagnosed, and serviced any issue - And pretty quickly too! I have a small attic crawl space and Jorge was not afraid to get in there to complete what was needed. Can't say enough great things about my experience.

Amazing service again! This time I worked with Tana (I hope I spelled this right!). He had a good…read moredescription of the problem before arriving, so immediately went to the outside unit, found the dead capacitor, replaced it, then met with me to check on the cooling. It was awesome! He was so friendly, easy to interact with. I highly recommend this company. After my two experiences, I can solidly say they will treat you well!