Be careful! An hour after I got the receipt from using their walk out system, not paying at the register is a little scary and I spent more money than I ever imagined I would have! I've shopped this way three times and once two items were added to the receipt I did not even lift off a shelf or buy. But with one call it was taken care of but knowing this happened requires you actually look at the emailed receipt. Just be careful read more

Don't go here it's a huge warehouse half of the shelves are empty The employees I feel sorry for they don't know where anything is The food does look fresh and nicely packaged read more

2 stars?! whaaat??! Love this place! The staff is so friendly and helpful! My first time at an amazon fresh I was confused on how their system worked and this young man who worked there explained it all to me in detail ...super helpful! Affordable store brand items that taste amazing. Great deli too! Best produce! read more

The new system takes so long, the carts are heavy to push, the convenience of getting in and out quickly is gone. I may have to stop coming here all together. Really disappointing as the quickness of getting in and out was the main reason to go to this store. I buy less fruits and vegetables there as you have to sit and weigh everything and it takes a long time, often with the machine, Miss scanning or telling you you made a mistake when you didn't. It is super uncomfortable, you cannot walk in there without being hovered at least twice by an employee. I know they are trying to help, but it is very awkward when they just stand over you and stare. This store really offers a bad shopping experience. read more

This new market opened recently and is very large and clean with loads of free parking. I shopped here several times now. I recently bought Organic iceberg lettuce, $2.19 and Organic Romaine, $2.09, and a few other items. Produce dept. looked very good and organized. The whole store is well organized. And most importantly, large hot slice of pepperoni pizza is $1.99. It was good and had a decent crust. All slices are same price no matter what toppings. One was loaded with pulled chicken. And there are several indoor tables and chairs to eat your slice at. All pies, each with their different toppings, are $9.99. Lot's of other interesting products are neatly scattered throughout the store . You don't need an app to shop here, just cash or a credit card. But you will have to go through the "Traditional" entry gate once you go through the front doors. Less warehouse looking than the Westchester store. read more

Takes way too long to get a receipt when you use just walk out. Convenience trumps customer service here. It's like a big data analytics center for groceries, it's too obvious. Jeff Bezos can take himself to outer space but can't get people a receipt as they walk out of his stores. I don't want to wait several hours to see how much I paid for groceries. Another caveat is, this wouldn't be such an issue if this location had the Amazon Dash carts. All they have is traditional carts and baskets from the 20th century with technology all over the ceiling, under the cement floor and everywhere else designed for the dash carts where you can do what you need to do. Scan, see a running tally, weigh, checkout, etc. The way this store is setup is nonsense. Looks and feels like a big data center for groceries. read more

This store is really such a major disappointment - no fresh meat dpt, stale or old produce, limited items that are either overpriced or don't get replenished, you can't ever get any good hot food for dinner...? Come on Amazon & Rick Caruso- you guys left us for 2 years during a pandemic to give us this-??!? A store that's mostly only good for returns-?? Encino deserves waaay better. I want our Ralphs back now. read more

horrible management! I came across multiple digusting and obscene displays of poor management skills, I believe this Managers name is Kevin. I have came across multiple times where said manager showed lack of respect to his so called valued employees read more

I order from them all the time. They are sending me old produce that is browning and wilting. It happens every time. I am a senior and I don't feel like fighting the crowds at the grocery store after work. But I am extremely frustrated with having to throw out the produce they bring.!!! They are trying to move out the old stuff so they dump it on the people who get food delivered. read more

Great store! Very clean, with large isles. Good selection of items, and friendly staff. Enjoyed being prime member, with additional discounts! read more

Excellent expresso drinks and superior pastries. Would be great if they offered pistachio milk! read more

BARREN SHELVES. I like the convenience of this clean supermarket. Jeff Bezos knows exactly what I take off the shelves so I don't have to wait in a checkout line. I just walk outside the door. But the last couple of weeks, the shelves have been barren -- as if there's been a run on things and they haven't restocked. I asked the checker what was up and she said there were a bunch of layoffs recently. So I hope this place isn't closing like the Jeff Bezos-owned Whole Foods in Tarzana did. read more

Order food on September 1 they delivered to wrong address in my building they took a picture I have no idea where in the multiunits. Today September 3rd it was on my door step melted ice cream, 3 salads missing 2 were welted. NEVER Again BAD SERVICE read more

Until my most recent visit, this was one of my favorite grocery stores to shop at. I used to love coming to this location because of how easy it was with the "Just Walk Out" checkout system, but the last time I was there they replaced it with these "Dash Carts" that require you to scan every item before placing it into your cart. This process is much more annoying and defeats the whole purpose of how simple the process was supposed to be, which was why I came here instead of traditional grocery stores. Very disappointed in this change. I really hope Amazon goes back to the Just Walk Out system because I'll be shopping at other stores until they do. read more

This place is convenient for grocery staples and a quick lunch grab. Sometimes certain products are out or inconsistent with inventory but overall an affordable and convenient market. read more

The hot food bar is an incredible deal. Instead of pay by the pound you put as much as you want in the container and it's one price. And it's better than Whole Foods in most cases. It's pretty much the deal of a century! All the other stuff is pretty much like a regular supermarket except its skins as you shop, so you just walk right out and don't have to wait for a checkout lady to scan everything so I think that's cool. I'm not sure what some people complaining about. Super convenient and great quality - and if you want an inexpensive and great lunch or dinner, the hot food bar is amazing! read more

Oh my GAWD!!!! If I could give this store 0 stars I would. Where do I start? The $4.99 Cooked chicken was not seasoned, dried out, and tasted like old wood, I wouldn't even give this to a dog! Out of the money and out of a dinner for tonight. To top things off there were only 2 cashier stations open and one cashier running both- JOSEPHINA running back and forth checking people out!!!!!!! It was beyond pathetic,..This girl deserves a medal, a raise, a better position or how about an entirely different store swoop this gem up with these superpowers! If this is how Amazon treats the employees' work dogging them like this then after all why in the hell should we be shocked about the quality of its food to the customers? I can't believe the previous market was swiped out for this crap! read more

FINGERPRINT SCANNERS TO ENTER AND EXIT THE STORE!!! Big red flag, Amazon has overcomplicated basic neighborhood grocery shopping and has turned this location into a massive PERSONAL DATA farm. Cameras are every 3 feet watching what you put in the cart using your phone's NFC chip and collecting facial recognition data, prices are ridiculous. Salted butter is $8 here when it's $3.99 at Ralphs down the street, nasty bloody new york steak is $38.99/lb. Gelsons/Erewhon is cheaper. Avoid coming to this store at all costs. read more

I went in at dinnertime Friday, 7/22/22, specifically for a Rotisserie chicken. At under $5, it seemed like a good deal. When I got to the deli section, THERE WAS NO ROTISSERIE CHICKEN!!! How can you advertise chicken and then NOT have them for dinner on a Friday night??? I bought some nectarines, on sale at 79 cents a pound -- a good deal, except that the cashier rang them up at 99 cents a pound. When I complained (at least I caught it before I had paid), she re-rang them up at 79 cents a pound, but as white peaches. I had to just let it be, but, at checkout, how hard is it to scan a code or enter a produce number from a sticker right on the fruit? Other than a few sale items, the prices seemed outrageously high. This store looks nice, but it has to compete with Ralphs, Vons, Trader Joe's, and even Costco (speaking of $5 rotisserie chicken), which are all proven and all within a couple-mile radius. I asked to speak with the manager, who was nice -- full of apologies and excuses. She said the store wasn't supposed to be open yet and was not even on the Amazon Fresh website. (I checked; it wasn't.) If you're not ready to open, then don't open. Don't frustrate customers. There is no excuse or explanation for terrible service. Stock your shelves; train your people; have what you're advertising. Then open!!! As I said to the manager, I have no reason to come back to this store ... ever. read more

THIS SUCKS. What a horrible experience. Do not waste your time. Empty shelves. Bad and poorly trained employees. Put a stake in it and let the patient die. THE STORE IS AN EMBARRASSMENT. I would guess the Carusso folks realize they made a terrible mistake in not renewing Ralphs. read more

Very poor quality products- it's a guessing game as to which products will actually be edible. I have shopped here a handful of times, but each time I end up discovering once I am home that several items are totally inedible, for example: ice cream that had been completely melted, refrozen & caked in ice crystals, apples that looked fine from the outside but were completely rotten on the inside, oil that was well within the pull by date but was rancid, chicken that was so rubbery it was inedible, etc... the list goes on. It doesn't matter how innovative your check out system is in a grocery store if you don't have quality control!! Amazon get out of the grocery business! Please bring back Ralphs!!! read more

I got a $20 off coupon in mail and tried this new Amazon fresh store Friday afternoon. This Encino Amazon Fresh is very different from the Woodland Hills store ----- no smart carts and need an Amazon account (credit card or app) to enter the store. The quality of produce seems okay but lots of shelfs were not properly stocked and left empty. Employees there didn't seem happy or didn't know what to do. They appeared unexperienced or didn't seem willing to help customers except Amazon service counter ladies, and I felt I was shopping among robots (is it a new shopping experience Amazon wish?). There were only two cashers open both with long lines, and nobody seemed using the automated checkout. I used the automated checkout but didn't know if my coupon went through and how much I was charged. The receipt came in my mailbox after 4 hours. If I would shop there again, I would wait for a casher next time. Quality, price, convenience, service ----- nothing stands out here and I don't see a reason to be back soon. I was not a big fan but really miss Ralph's now. read more

Nothing ever in stock. Need to scan just to enter and exit the store. Need to show your ID just to get into the alcohol section. This place is like a nightmare from a utilitarian future read more

Very bad customer service. One of the staff named Justina seriously needs customer service training; was impolite and is inconsiderate of client needs. She lacks people skills and is insensitive of client's needs. She is not a good ambassador of Amazon Fresh. There are a lot of customer service staff out there who is more deserving to do cashiering job. Please hire staff who are respectful, kind, nice, friendly and well mannered. Hire someone polite and respectful who can best represent Amazon Fresh. Hire people who will bring 5 Star reviews.. not 1 star review like this. Bring new respectful and well mannered staff and you will thank me later. read more

I came in because I had the $20 off of $40 coupon but everything is so expensive it's not even worth it

The customer service is unacceptable . The employees are just wondering around without offering any help, would it be so hard to smile or simply say hello to your customers? The cashiers are too slow. Seems like the store should retrain or hire staff that could match the standards of the Whole Foods store. read more

Waited a long time for this store to open. This store seems larger than some of the other Amazon Fresh stores I've been to. Yet, the product selection seems to be less than the other stores with no rhyme or reason. The environment of the store is sterile. There is no merchandising to speak of and it's environment that makes me want to leave the store as quick as possible. Prices are not competitive with other supermarkets. I went in at approximately 6:00 pm and lots of merchandise was out of stock. Some produce seemed to be on its way to spoiling and that turned me off from buying some items. The employees don't seem very well trained and several of them were off in discussions among themselves instead of helping customers. Overall, this store is a big let down and I don't expect to return to it moving forward. Sad, I expected a lot more from Amazon! read more

I've been waiting eagerly for the store to open, mainly as I miss Ralphs. I braved opening day crowds as I was anxious to see what Amazon Fresh had to offer. I went anticipating at least opening day great deals. Right? Wrong! Prices on items I normally buy at Ralphs were actually the same, or on some items, higher by a few cents! Yes, the store looks nice, the staff are friendly enough, but I was expecting better prices. Best thing about the store? They don't charge 10 cents for the paper bags! Perhaps the ease of not checking out and waiting in line will be helpful to you and that will be what makes shopping there worth it for you. Me? I found it a big nothingburger. read more

Never having been in an Amazon Fresh store, I have now shopped at the Encino Amazon Fresh 3 times since it opened. I was a long time customer of the Ralphs that had been in this location. After Ralphs closed, seemed like it took FOREVER for Amazon Fresh to open, so I had high expectations to see what they had done to remodel the store. After three shopping experiences there, I have to say that my first impression remains: this Amazon Fresh store is soulless. What used to be a pleasant shopping experience in a well stocked, friendly neighborhood store where the employees had worked for years and you would run into friends and neighbors, now just feels like a store I'll go into only when necessary and for limited items. To do a major shopping trip to stock my kitchen and pantry, I'll continue going to Ralphs at Hazeltine. The store itself is very plain and stark - almost Costco warehouse-like. Produce department is at the entrance. Because of the "self-pay via a phone app as you shop," all produce is priced by the piece or is prepackaged, so no produce is weighed. As a result, the items sold the produce department feels very over packaged. I chose to shop the old fashioned way, knowing I'd have to unload my items for someone else to ring up. Produce seemed fresh. Once I started to stroll through the aisles to get to know the store layout and see what brands they carry, I was really disappointed. Many shelves are empty and the brand selections are significantly more limited than what the former Ralphs carried. Prices seem high, and the in house brands (Whole Foods 365 and Plenty) have very limited selections. Do not shop here if you are someone who wants to compare brands and prices, or if you're looking for a good selection of in-house, lower cost brands. I had been hoping to put together a picnic meal for a night at the Hollywood Bowl, so I made may to the salad bar/hot bar area. Again, the self-serve items are priced by the size of the container, not weight. I selected a couple of salads - one did not have enough left to fill my container. I told an employee there was no more of the particular salad, he nodded and disappeared. While I stood waiting at the salad bar, he returned, and started working on something else. I let a few minutes pass, then asked him again if he could refill the salad. He grunted an acknowledgment, disappeared into the back and returned to say there was no more. My takeaway from my Amazon Fresh experiences is that the store is designed for people looking for basic prepared foods, or those who want to buy milk and do an Amazon return in the same building. If you are someone who loves cooking as I do, this is not the place to shop. The overall selection at the store is not great. Employees don't go out of their way to help customers. The entire experience was just "meh." When I asked the checker why the shelves seemed so empty, he told me the grand opening promotional coupons ($20 off if you spend $40) have been driving sales faster than they can restock shelves. I can't help but wonder what will happen to sales at this store once those coupons disappear. I'll keep driving a bit farther from my home to shop at Ralphs where I can count on stocked shelves, an excellent selection of products and brands, and employees who seem to care. read more

I went around 8:45 Am the young lady at customer service was letting me know that my gift couldn't be store credit which was okay and I understood the policy but no need to humiliate me in front of the customer with her attitude and offering a $10 off coupon to make me " feel better " I'm not a charity case . She could had been more humble about it . read more

I came in to order a hot vegetable sandwich with pesto and goat cheese. They proceeded to tell me that they don't make that sandwich and didn't make most of the sandwiches on the menu. I then inquired what they did make. I ordered the brisket sandwich and asked for no mayonnaise on the bread. After waiting some time for my sandwich, they came out and told me that the mayonnaise was already on the bread. I asked whether they could give me a fresh piece of bread and they indicated that they were out. Doesnt Amazon have a bakery? Aren't I at a grocery store where they carry all of the ingredients for the sandwiches or the bread that the sandwiches are supposed to be on? Customer service at the sandwich/hot food counters is to be desired. You just stand there waiting for someone to notice you. No one ever asks you if they can help you or whether you've been helped. It's almost like they're hoping that if they ignore you, you'll just go away. read more

Before it was Amazon Fresh, we had a Ralf's store and they were FANTASTIC. Finally, Amazon Fresh arrived and I was super excited to go and check it out. What a HUGE disappointment. The design was fantastic, so I can give them a 5 for that. The selection was limited, so they get a 1 for that. And as for pricing, I can't give them anything above 2. As far as protein is concerned, you get the same quality meats Gelson's across the street and if you are price shopping, TJs will blow them out of water. As for bulk items, Costco is the place to go. I had a feeling as if I was in one of those huge wine stores that it seems as if they are doing you a favor for you to shop there. The store was confusing as well, so they get a 2 for that. For waiting so long for disappointing me, they get another 2. The only time I will ever go there is to either return an item from Amazon or if I am in a hurry and they are only a mike from me. Amazon should have kept their business middle that worked so great, messing in food is a different animal. They did have nice colorful carts. No points for That. read more

My experience shopping on this site was terrible, supposedly you can grab the products you plan to buy and just take them and many cameras are detecting what you buy, but you can't touch anything you don't plan to buy. In my case, just for touching a dish soap that I didn't put in my bag, my account was charged. I don't know if it is a machine or a person that verifies what you carry but there was an error in my account. I later called customer service to complain and they transferred my call three times on my first attempt and I had to explain my story to them and in the end the call dropped without anything being resolved and without them calling me back. On a second attempt I contacted them again and had to explain my story 3 times again and the last person ended up transferring the call to the Encino store where someone finally picked up the phone and then intentionally hung up on the call. This can happen to any of you just as it happened to me, all because you wanted to explore the service with this company that has -5 stars for customer service because Amazon Fresh does not have a customer service hotline, they have with the line for the purchases you make online but not when it comes to food. I have always bought my family basket products at Ralphs, Gelson's Markets and/or other traditional supermarkets in the area. I feel frustrated and robbed in my bank account by the Amazon Fresh company, this is very bad and too sad for me, and it is not because I do not have to pay $5.29 from my bank account, because in recent days I spent more than $1500 dollars on orders from Amazon, but it is not fair that they rob you from the front and do not solve anything read more

Amazon Fresh - here is a sample of one of the purchases I have made in the last week, this is just part of it. but Amazon fresh service is the worst - Grocery Near Me - Encino, California

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The cashier could've easily explained by downloading the app I would be able to pay for my items but instead she doesn't say anything and lets me leave without my stuff ... Im hurt read more

This time I went to the store with the intention of buying a week's worth of groceries. Sadly, I was disappointed. There were not many brand names, and the brand names that they did carry were grossly overpriced. A pack of chicken for over $18!! Omg Still think the prepared/hot food is worth a buy, but I def would not buy frozen food, ice cream, and snacks here. Coupon helped a lot, but obviously they're not running that promotion forever. I like how close it is to my home, but I'm probably going to stick with Ralph's read more

Where do I start? Completely unsanitary kitchen. Fat and food splattered all over walls and floor. The service is nonexistent, most that work in this store are rude and unknowledgeable about products or prices. The hot bar temperatures are either under or over what is considered safe. Management fires groups of people at a time, consequently they hire groups of people at a time resulting in untrained employees. read more

Very convenient, especially for Prime (no lines) customers. Produce is fresh, well stocked and cheaper than nearby stores. Bright, clean, very wide isles. Parking is terrific. Meat is all pre-packaged, but with good sales and tasty, fresh. Shelf stocking is light some days, best to go early. Pasta and hot bar is great. During Covid delivery was great, but now more expensive, so visit to store is better. Customers should learn tips and tricks over time, because it is not like other stores. Some negative review comments seem to reflect that. Returns are via app, and very easy. read more

Customer service sucks. Only one person checking people out. Many of people have to wait in line. I waited 20 mins!!! Horrible service!

After driving over to the Encino Amazon Fresh, specifically to purchase a couple jars of Jif 40oz creamy peanut butter on todays ad, I'm sad to say there was none on the shelf or in the stock room. Did I mention the ad STARTED TODAY, October 18, 2023? Two different store employees gave me the excuse that perhaps today's shipment had not yet arrived. That is bull****! Anyone in the retail business should know that when you prepare for an upcoming ad you MAKE SURE the product is in stock well before the ad starts. It is obvious to me that the personnel in charge of this task need to be given a refresher course in Retail Sales 101. read more

The workers here are really unprofessional and rude. I can see exactly why she felt entitled to speak to me in the manner she did because there is absolutely no way to get in contact with the store or the store manager, there is also no corporate line. I won't be shopping here anymore read more