The airport staff are solid. The employees at the front area who helped my check in my bag were friendly and conversational. At the gate things were clean, and the gate employees kept the line of passengers who were checking their bags moving. Boarding the plane went smoothly. As for the flight, the Portland crew was professional and efficient with snack and drink service. The pilots flew us smoothly 95% off the time, only hitting a little turbulence. Overall, I found this branch of American Airlines to be solid. read more

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This is the third time American Airlines and I will not be doing it again, some people have been nice, but majority of the flight attendants are extremely rude and it would just be nice after spending all that money to have somebody at least talk to you like human being read more

This was my first time flaying with American Airlines. I was lucky enough to get a decent deal on first/business class seats to and from Puerto Rico. This was our incoming flight home to Portland. Overall we had a good flights. The food was t horrible for airline food, I enjoyed the dessert a hot fudge sundae! The seats were not very comfy, so padding at all. I wish airlines would focus a little more comfort. In addition it seemed as if non of the surfaces were wiped down :( come on Covid and other germs are all around us and you can't take the time to wipe down a few surfaces?! I did like how many little trays were available in first class seating. We were easily able to set all our drinks, electronics and foods on the trays available. I'd I could give half stars I'm at a sold 3.5. Usually I will round up if I'm at a half star, but I just don't think I can quite give this a 4 star rating hence the street stars above. I would definitely fly American Airlines again, especially in their business/first class seats. read more

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Been an AAdantage member for so long that the fact that they have my old email address is the problem. I can't change my contact info because validations go to an email address I can't access anymore, or they say my new email address already has an account--which apparently is not linked to my AAdvantage account. I tried calling a customer service # which was just one computer-generated sales pitch after another. Then, I started over--ditching all of my accumulated points to start over using my wife's email address--They provided the new account number on screen on their site and ONLY the password to her email, so when I clicked "Log In" on site, the account number is now forever lost, so I've ended up with no miles, no way to access my old account, or my wife's new one. Good thing there are plenty of airline choices, because we are DONE with AA. read more

Every airplane seems to have mechanical issues. Constant delays. Pilots choosing not to wait and then the flights get cancelled. Terrible that airlines aren't held accountable. American Airlines one of the worst. read more

I took a flight from DFW Airport To PDX Portland Oregon on June 24th I had a slight mishap I needed some oxygen about twenty minutes before landing one of the team members was their with me within minutes with the oxygen and I thank you and when I landed you had the EMS Waiting to take me to the hospital.. it means a lot to me that you took the time to stop and make sure I was ok.. way to go American Airlines read more

I recently went to Buenos Airs via Miami and the whole experience was incredible. The service, the food, the assistance I received at all airports (PDX-MIA-EZE) and flightswas superb. I don't travel very often, but when I do I try to travel better. I bought business class and no regrets. read more

I love American Airlines it is the best airline ever but the down side the seats are on comfortable hurts your neck fight service good gate people nice check in super nice #aa Pdx Int'n airport in Portland read more

Dear AA, Before the latest incident, I was a fan of AA. I have the American Airlines credit card, earned status, but now I am doing everything to fly Alaska as the customer services is far superior. AA damaged my almost new luggage. When it arrived, one of the wheels had been torn off. File ID: PDXAA91483921. 1. Customer Service Counter (Airport) - I reported the damage to the counter near the baggage claim (PDX Airport, Carousal 7.) They could not take the damage claim and insisted I fill out the claim online. I did. 2. Denial From No-Reply Email with No Number - Within 12 hours, AA denied the claim stating: "Though we try to be as careful as possible during transport, we don't cover minor scratches, stains, dents, cuts or dirt from normal wear and tear, missing zipper tabs, and damage caused by overpacking, which can be expected with checked items. Please view our Conditions of Carriage for details. If you'd like to have your checked items looked at again, visit the nearest airport Baggage Service Office along with your File incident number and bags. Keep in mind, you must have your item looked at again within the next 2 days or we won't be able to reopen your file." 3. No Direct Line/Automatic Cut-Off/False Information. There is no direct line to get to the baggage service, there is no direct email, so the only way to reach someone is by calling the 1800 reservation line. Also, do not actually state you are calling about a baggage claim as the automated person will tell you to check online and then disconnects you. The person that answered was very unhelpful and insisted that a broken wheel must be wear and tear. The call then got transferred to Golden Airlines (yes, he did this on purpose). The second call to the customer services rep stated that I had to drive to the airport. NOTE: Plan to wait anywhere from 45 to over two hours to get a rep on the phone. 4. Drove to the Airport. Per the email, I drove to the airport. AA at the airport insisted that the email was incorrect and that I had to call the 1800 number. When I showed them the email, they said someone else complained about it and that "Dallas" should fix the email. So, again, AA has completely wasted my time Ironically, if it had not been for the horrific customer service, the failure to provide a direct number, an email, or providing false information about going to the airport, I would have moved on. AA - Check your bag damage policy, make it easier for people to actually reach someone, and do NOT tell people to drive to the airport as the persons at the airport will claim they have can't do anything. AA you have lost a loyal customer. S. Martinson read more

I had the worst "welcome" from the ticket agent. Never one time was she respectful. Everything was a short answer and a bit condescending. I literally flew more than 100,000 miles last year and she was instructing me like it was my first time in an airport. Worst of all we purchase business class and there was zero indication this was a premium experience. American Airlines service model continues to be a disappointment. read more

I hadn't been on American in a couple of years and was surprised at how unpleasant the experience was. The flight was nearly 4 hours and they provide no video, only an unsecured usb port. In addition, not only do the seats seem closer together, but the armrest are extremely uncomfortable. They are narrow and hard. Previously I flew from London to New York and neither the video or audio worked. The American spokesman said these are free amenities and I shouldn't receive compensation for things not working. I told him that was B.S. I'm in no hurry to fly American again. Tim read more

Flight got delayed an hour... due to the lack of pasta salads on the airplane for first class.

our alaska air flight was a red eye from portland to dallas, and part 2 was american airlines to ft worth florida....entrella was the flight attendant and she was amazing...she was funny and quick.....thx so much... read more

Every couple of years I give this airline a chance and they always blow it with some stage of travel. Checking luggage with these guys is like playing Russian Roulette. read more

I always enjoy my trips on AA! Today's flight was smooth and early, as it typically is. Baggage claim was smooth and quick. Overall, AA is a great airline! read more

2/3/20 PM flight CLT to PDX Enjoy this direct flight. We got off the ground a little late but ended up arriving in PDX a little ahead of schedule. Temperature on the plane was perfect and service was great. Flew a little later than normal but this was only non-stop available. Turned out to be a good choice! read more

American Airlines - Airlines Near Me - Portland, Oregon

Worst Airlines I have ever flown. Constant delays causing missed flight and having to spend the night. From what the hotel was telling us, this is a regular occurance. A shuttle driver told us he thinks they leave a plane on the tarmac long enough to force passengers to miss connecting flights. Then they can cancel that flight and save money. I don't know if that is true. We were given another flight the next morning at 5 am. We were given random seats all over the plane. Couldn't sit next to our partners. A family even had their 8 year old child given a seat next to strangers. The ticket agent in Philadelphia was rude about the whole thing and uncooperative. Never again for that airline. read more

I remember reading that you should never drink tea or coffee on an airplane because they don't clean their water storage tanks. Against all advice, I had a cup of tea and it tasted moldy like pond water, but I assumed it was just bad quality tea. For the next 10ish hours I had violent food poisoning. read more

Got two flights cancelled in 1 day. Wound up 170 miles round trip from original destination. Had to stay overnight for new flight. No voucher or compensation for hotel. 4 gate changes at O'Hare. read more

AA is really turning to the dark side. We would always book the cheapest AA tickets and could always talk with agents and get them changed if we needed to (assuming it was over 2 weeks out, etc), but NO MORE! This apparently changed recently without warning. We've been trying to bump back a flight to a later date and every rep we've talked to has been not only unhelpful, but rude about it to boot. Seems like AA is becoming another victim of the race to the bottom for shit customer service. read more

American Airlines - Airlines Near Me - Portland, Oregon

Flew in and out of Portland on a trip to Portland. Both flights in and out were full. But the flight attendants were all friendly. Getting my bag on my flight in was quick. Granted the gate we flew into was at the very end of Terminal B, and with the construction, it was a long walk, but still. Checking in for my departing flight was too easy. I had one checked bag both in and out. The employees for the departing flight were all friendly. I am glad I chose American, and that they were reasonably priced for this trip. read more

American Airlines - Airlines Near Me - Portland, Oregon

The worst. Walk up to ask for help about a flight in a few hours immediately greeted by a woman who says "I'm not working that flight" Give me a chance to ask a question first before giving me attitude. This is common with them. Asked if we could upgrade to first class and got the question, "well are you an elite member?! " Who hurt you sis?! This goes for all AA locations. I've never had a good experience once. If you want inexpensive go with SW at least they don't have daddy or mommy issues. read more

This airline not worth one star. We have been at gate for flight 6088 to LA. For over one and half hours. We allocated almost two hours for our connection to Florida. Big mistake!!! With American allocate one to two days for connection!!! Our incoming flight was same. Plane broken. Hours to fix. Now the same on our return. Did I mention we are in first class? We were offered cheeses and crackers for four dollars This airline just needs to sell out to someone who cares!!! Oh the bathroom at front of plane broken. Plane was sitting at gate for hours and they couldn't fix it!!!! read more

American Airlines - Broken seat back - Airlines Near Me - Portland, Oregon

DO NOT FLY AA. SPEND MORE MONEY FOR A BETTER EXPERIENCE AND GET TO YOUR DESTINATION ON TIME. I wish I could give 0 stars. Never flying American again. I had one bad experience and thought I'd give it a second chance.. that was a mistake. First experience, I decided to change my flight to a day earlier. I called and had customer service help me do it. She input everything, said I was good to go and I'd receive an email confirmation and hung up. I did not receive the email confirmation. I called to see what was going on, apparently it "timed out on her end" and there was absolutely no flight itinerary for me, not even my previous one. It was all deleted. Had to create a new one, realized this second lady had me at a 9hr layover. I called again, the next customer service rep said it wasn't possible to time out when they do it. Finally got a decent itinerary set up. Fast forward to my way home, flight was delayed due to problem with their aircraft, I asked the front desk people, flight attendants, anyone I could if they thought I would make my connection. They all assured me I would have no problem. Well I sure did and I missed it, stuck in DFW. Customer service was no help, I ended up standing in line twice and demanded different options since I saw one flight was available but the first guy didn't even mention it. Now my second experience... I am currently still sitting on the plane at the gate and it has been 2.5+ hours. They said there was a "rip in the carpet and would be 20min-1.5 hours for maintenance to come and fix it". Absolutely 0 compensation, just "they'll rebook your connecting flight automatically". This is absolutely ridiculous, I have never missed a connecting flight in my life and the two times I fly AA I miss mine. I am nervous to fly back home with this airline, my experience with their track record has been absolutely horrible. If you made it this far, thanks for reading. read more

Due to weather related delays and cancellations, flights were a little off at Portland Airport. AA gate agent Christoph was a true professional. I was able to people watch and observed Christoph handling various rude behavior from the passengers. Many of whom did not take responsibility for their own poor planning and time management. He and his gate assist kept it calm & professional. Christoph also spent extra time assisting me, for which I am very grateful! I appreciate you, Christoph. read more

baggage theft, horrible customer service over the phone. avoid this airline at all cost read more

American Airlines - Airlines Near Me - Portland, Oregon

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Terrible airline! They loaded my bag onto another flight which arrived hours later for no good reason. The staff are pathetic and unhelpful. read more

Flight was delayed by over an hour with little communication. Smallest seats ever. showed Suits for literally 45 seconds and then turned it off for the captain to speak, never turned the show back on. I would not choose this airline over another. read more

We got married on Saturday and was scheduled to honeymoon in Jamaica. And we are missing a whole day, on a trip that has cost over $3,000 in total. The flight was originally supposed to leave on Monday, 06/12/23 at 10pm. After the flight getting delayed and a gate change. The flight got canceled as we started boarding. The representatives shared that it was a call made by dispatch, and the higher-ups (This was also NOT due to weather) We were the 4th people in line and waited for about an hour and a half. I could tell that the representatives were doing their best, and was honestly as helpful as theI could be given the circumstances. We are missing a whole day, and is having a horrible snowball effect as it comes to the logistics of our scheduled plans. This is ending up costing us more money. We are still in the process of figuring out logistics over the past 4 hours as of this morning. From the conversations with American Airlines representatives from last night, American Airlines will be providing us a hotel stay for our connecting flight (the next flight to Montego Bay, isn't until the following morning). I have attached relevant terms and conditions below from the American Airline website. You can also find them by googling "Terms of Carriage" that was last updated on May 1, 2023 read more

American Airlines - Airlines Near Me - Portland, Oregon

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On June 30th my family had a 3 hr layover in DFW. You guys proceeded to change the gate right before boarding then we board another plane just to sit there for an hour without communication. We were lied to and told the pilot hit the parking break between flights and we may not take off. After more time we are forced to deplane and wait for hours for a new crew. At 1:45am 7/1 we finally had a new crew, but one flight attendant decided they weren't flying now. So we literally watched her walk out! By 2am all customer service agents walked out too, so we had nowhere to sleep or go. By 3am 2 agents showed up to help and we got connected with tickets for United and Alaskan airlines. When we went to get our bags we waited 3 hours and didn't get them. At 6am I called customer service and spoke with Joan, who informed me that the agent at 2am didn't reserve the other 2 flights and the soonest departing flight would be at 7pm. I was upset, tired, hungry, and dissatisfied with everything so Joan transferred me to a supervisor, Trish, that was able to secure the flights and we would have our bags transferred. The lack of communication, safety concerns for your flight crew, and inabilities to handle a high pressure situation from such a large company is disturbing. We did not arrive home in Portland until 7/1 3:30pm. I have no plans to fly with them again! read more

Do not fly American Airlines! We paid for Business Class and they put us in Economy! We booked via Expedia and now it's a never ending circle of blame with no resolution! read more

First of all, the majority of American employees are very good. They were courteous and good at their jobs. Everytime I had to chat with American regarding my hellish travel issues, the customer service person was promt and courteous even if they could not help me. It wasn't their fault anyway. American canceled and or changed flights right from under us and did not tell us. We had a red eye to Charlotte NC that was supposed to leave PDX at 10pm. It was changed to 1:45 pm the same day! We had to panic pack, call in a friend to drive us, pull our kids out of school early. Because we booked through expedia, American pointed fingers at them and expedia pointed fingers right back. Then, THEN we had no flight home from Charlotte to PDX on our return. Again, I had to figure this out myself. Also, getting back to the states from Turks was a logistical nightmare using Americans app and the terrible TERRIBLE VeriFLY. What a joke. First of all, 2 apps to sumit my docs to fly home really?!? Plus, they never successfully took our covid tests so I was up all night worrying about our flight the next day. It took almost 2 days of worry from my dream vacation. You know how you know you've had a bad travel experience with your airline? When your confirmation # JKDYIF is etched on the back your eyeballs. I will remember it until I die, thanks for nothing. Americans employees are great, they don't deserve them. They also do not deserve my money. #neveragainamerican. PS: American changed gates on us 4 times in Dallas. I saw American move a flight from Terminal C to Terminal A . Thats some cold disorganized poop right there. read more

Was I crammed into a small plane with scant leg room, that ended up so far from the terminal at LAX that it was a humorously, absurdly long trek to get to baggage claim? Sure. But. My flight attendants were awesome. These are the unsung heroes... I'm always amazed. I was on AA flight 6056 PDX to LAX, leaving at 6am. Flying makes me pretty anxious; and my flight attendant gave me some liquid courage that loosened me up, so I wasn't clinching the chair arms. Pretty lady, whose name I can't remember because I was sleep-deprived: You rock! I hope this makes its way to you; because you made my day! Thank you to the whole crew, for getting me in safely. Live long and prosper. read more

Delayed flights. Rescheduled. Rescheduled again. Delayed flight not delayed after all but no notifications. Made all original flights by chance w/o any help from AA but lost all paid upgrades. Luggage obviously didn't make it. Went back to airport to p/u when it was suppose to arrive 3 hrs later. Again, no luggage. PROMISED early AM delivery. Notified today won't be delivered until 5pm. WTF?! 1 star is for the agents who are nice but are basically useless in assisting customers. Really disgruntled with AA. read more

We recently flew from Portland, Oregon to Alexandria, Louisiana on American Airlines in a Airbus 321. A very large plane with little creature comforts to say the least. The airline staff were polite and friendly. But the plane was designed to pack in the maximum number of passengers possible with little thought of leg room. And then the seats allowed rude passengers to tip the seats back into your lap. This is a poorly designed idea that cuts off circulation to your legs. Now I understand that the airline executives need to make a profit, but this is cruel and unnecessary punishment for the customers. Then they offered WiFi but charged for it. Then if God forbid need to check a bag, the charges continue to climb. All the while they bombard you with commercials about their credit card to get more of your money. What does say about corporate ethics and outright greed. They suckered us in with a so called low price, before all upcharge fees. read more

Had to rebook my flight due to issues with shuttling alone in Mexico, and it was such a process to do over the phone. The workers act like they have no idea how to do their job and it's such an inconvenience for me to even call them for support. They are rude also. I have made 3 calls so far and still have been unable to use my trip credit. So frustrating. I will never fly American Airlines again and neither should you! read more

So... In June I had booked travel with my airline mile for American Airlines for a trip to Orlando from Portland in December. I canceled the trip ahead of time because of the small fact that I was unemployed and didn't think taking a vacation that would cost me several thousand dollars (hotels, Disney tickets, food, car rental, etc,) at that the time was fiscally responsible. I had purchased "Insurance" for the ticket. But, apparently American Airlines wants to charge $150 per a ticket to "reinstate" my miles. Keep in mind we're talking four tickets because there were layovers on each trip. But the "insurance" is maintained by a third party company, that does not cover reinstating miles. Which was not in the fine print when I purchased it. So I'm now out 150,000 miles that I earned over dozens of trips. Or have to pay $600 that I simply don't have to get the miles back. Which means, next time I fly, I will be thinking long and hard about ever using American Airlines ever again. read more

When I was on vacation, my flight was cancelled and postponed for 2 days and they refused to pay for a hotel or food for those 2 days. They told me to sleep on floor in airport and buy food in terminal (whose food is HIGHLY overpriced). Had no sympathy that I had no where to stay. read more

Never again. Family separated during on flight. Packed in like cattle. Guess money is more important than Covid.

This company is awful. They have arbitrary rules that make no sense. They are completely inflexible. So many other flying options don't use them. read more