I've been flying United since 1990. I have been around for several remodel of the Clubs around the country. The Club isn't in a high market area, it's Portland. From all the data I've collected this is one of the better Clubs. The staff is very nice and helpful. The food is above par from a couple of years ago. Must have changed cooks, it's actually seasoned now. I have been in the Club every month this year and have no complaints. read more

United Airlines - Airlines Near Me - Portland, Oregon

we arrived 2 1/2 hrs early early to check in I had a minor and on the site it said nothing about if I had real id to drop him off I would have to pay a $45 fee each time just to walk through security I had to accompany him to gate so had to pay! After 45 min just to pay and show receipt my phone still was counting down to take off come to find out they give you 20 min to board ! So we missed flight! The lady was very rude at helping us I paid almost 200$ just to miss my son's flight! She told us to return at 10:30pm however if I had we would have missed again boarding ended at 10;20! We arrived 2 hrs early jic! The never announced it and knew who we were that it was a minor who checked in already but was not there and not one time did the app tell me boarding started read more

GETTING HERE: This is the United Airlines hub at Portland International Airport. REVIEW: OK, I debated about what I wanted to write here. I am not a very frequent flyer and this was my very first time flying UA! Did I have high expectations of how I would be treated? Not really. I mean, it's 2025 post-shutdown. I get it. Things are different and it (people) will never be as it once was. It's challenging to write a fair review because each day c/would be different from the next, depending on who's working where. I will focus on the flight crew as I was traveling from PDX to SFO, and also the staff at the check in when I entered the airport. But, this flight and entire experience sucked rocks. The staff at the front counter (upon entering the airport) were rude and so flat. Their affect was non-existent. I had ^no doubt about how much they hated their job and hated being there. I also hate being made to feel that I am a bother to them! But, I digress. Was flying to SFO and was notified that my connecting flight was ^boarding and we still hadn't deplaned! What the crap? I found a crew member and explained the situation I was in. The attendant could ^not care less. He made a lame attempt to "call someone" but then informed me to talk to the gate agent when we finally deplaned. I ran to the first employee I saw she was being hounded by tons of people. I was in a panic (rightfully so) and wasn't sure which way was up. I don't fly SFO if at all, but I knew that I was 15 minutes (walking) from where my flight was currently boarding. Two pilots were around and told me to "just go" and that I would be sure to make it. I ran so hard across the SFO airport as if my life depended on it. Because it did. If I missed that connection it would have been disastrous. As I was running for my life, I saw the "Club United" office area. I ran inside, fully knowing no one cares and no one would help me, especially since I was not (and never will be!) a club member. The first thing I said to the older ladies was, "I am not a member but I will join right now, will you please help me?" The one older lady began to help, and asked me for my confirmation number, but no soon as she began to do this, the other one yelled to me, "You're wasting time. Just get to your gate". Long story longer, I barely made it to my connecting flight. When I explained to that staff member what had happened to me, from the plane landing from PDX to SFO, and all the details post, he apologized and said, "Oh, that's not what's supposed to happen". NO REALLY. He should have offered me a perk or something for my grief and anxiety on how the UA staff treated me. Meh. Fly at your own risk with them. Probably will not ever fly with them again, #SorryNotSorry. read more

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United, your employee can do better. She's rude. "What can I do for you" is not a pleasant, or appropriate, way to greet customers. I was on the Portland to Denver flight 12/1 UA469 5:27am flight. This associate was at the counter- see picture. She could use customer service training. Also, if she's unhappy, she should look for a better, or better paying job. It's not my fault.... read more

United Airlines - Airlines Near Me - Portland, Oregon

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United Airlines has stolen $1189.05 from me! In September 2023 I bought first class tickets from United for a round trip flight from PDX to IAH and back. I'm disabled so I have to pay for first class to sit in a seat with enough leg room. I'm also a senior with limited income. In December 2023 I became deathly ill with an infection in my jawbone. I had to cancel the flight. I was told I could change to a later date. I believed them and did not request a refund. This was a statement on the confirmation I received from United: "Most tickets, other than Basic Economy tickets or those for travel originating outside the United States, other than for travel between the United States and Mexico or the Caribbean, may be changed to a different itinerary, or cancelled and the value of the ticket retained so that it can be applied to a new ticket, without a change fee. Such change or cancellation must be made prior to the scheduled departure time. " I cancelled my ticket well ahead of the flight date. In 2024 my son in Houston came to Portland for Christmas so I did not travel in 2024. This year, in September 2025, I went to united.com to make a reservation for a trip to Houston from November 22 to December 4 and discovered that my $1189.05 changeable ticket credit had disappeared. I made online requests, called United and got the run around from one office to another. Finally, I got to a manager who looked into my request. I was denied from changing my "changeable" ticket to a 2025 flight. I was told that my changeable ticket was only good for one year. United didn't care about how ill I had been or that I'm on a limited income. They didn't care about how they told me I could change my ticket for a future date, They just stole my $1189.05 and added it to their bank account. --This is a copy of United's reply to my request for credit for "my changeable" 2023 flight: CareInfo@united.com Tue, Sep 23, 3:16AM Hi Joanne, I would like to sincerely thank you for reaching out to us regarding the extension of the validity of the credits. After careful consideration, we regret to inform you that we cannot grant an extension and make an exception this time. For now, the current expiration date for your credits will remain unchanged. We understand that this may be disappointing news, and we sincerely apologize for any inconvenience this may cause. As a valued MileagePlus member, we appreciate your business and look forward to welcoming you on board your next United Airlines flight. Regards, Mahtab Customer Care Of course, I will not fly with United again until they give me the credit that I am due. Luckily Alaska Airlines flies to Houston now. read more

horrible. stay away unless you have an extra week to get where you need to go. i will never use this pos amateur airline again. delays delays delays. missed connections. what a joke. run away as fast as you can read more

I like United Airlines, they have not done me wrong yet. Staff have been helpful and genuine, open to discussing what may be going on and willing to take steps to make things smooth. The mileage program is solid, have been able to travel to many places using miles and the discounts available. Have not had them suffer any major delays yet either, knock on wood. read more

I'm a fan of United Airlines and have been a loyal customer for over 15 years. They are known for their high quality maintenance and care of their airplanes. Candidly, this is my first requirement of any airline. I care about my safety and am willing to pay competitive pricing for my airfare. Overall, the planes have been clean and comfortable. As a loyal customer, my miles and status provide regular upgrades to economy plus as well as free flights. Several years ago I had a bad experience with another passenger. United responded and managed the situation very well, even when it had nothing to do with their own services. United has taken me across the U.S. and the world. Anytime I fly my first search is always with them. read more

United Airlines - Airlines Near Me - Portland, Oregon

Don't fly United. At the airport they canceled my flight causing me to rebook at later flight. Mid route they cancelled my connections, and i had to rebook new flights midroute. I arrived home 10 hours late. When I checked my credit card bills I found they had charged me 3x the money for scheduling 3 different times after they canceled my flights. They charged me for flights they canceled. $1800 in penalties for changing canceled flights midroute. To hell with united. They offered me $75 in future flights which no doubt they will screw me out of another $2000 for rescheduling cancelled flights.​ read more

DO NOT BOOK THROUGH UNITED AIRLINES. My plane was delayed causing me to miss my connecting flight. the airline changed their reasoning multiple times for the delay and eventually decided it was due to "weather" so they could avoid paying for hotel vouchers. Next, they sent me a link to book a hotel with a pitiful 10% discount, but they imputed the wrong dates so I spent $130 on a hotel for the wrong day. Next, they lost my bag. This was after I double checked every step of the way with anyone I could that my bag was continuing with me on my journey and everyone assured me it was making the connection. Save yourself the stress and avoid United at all costs. read more

I went to the agent assistance counter and was not helped...... Two forms of identification, no firearms, needed assistance and a female (?) of Japanese (?) descent did not help me whatsoever. I sat on the floor; there was no line (queue) and I was still not helped. I tried to book a ticket online as requested by the agent on my HP chromebook. The time is 10:58 AM. The date is January 5th 2025. I suppose their hands were tied. Maha ? Agent (?) number two went to 'get help' but I don't see anyone on their way to help me. Wouldn't recommend this airline for the vulnerable people. When I write 'vulnerable' I mean the disabled, the mentally struggling, the read more

If it weren't for Jennifer D of your PDX staff, this would have been a completely miserable UA 2334 flight 6/18/2021. She went above and beyond to make amends to the best of her ability. How inept is United flight ops that they can't project when crew hours will expire? Isn't that their job‽ perhaps United should hire people for this position with math skills. read more

United Airlines - 24 hours late for departure from PDX on UA 2334 - Airlines Near Me - Portland, Oregon

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Have been on four UA flights this week and have been pleasantly surprised by the service, cleanliness of the waiting area and the plane itself. This isn't my normal airline so not having any status I didn't expect much. Glad I was wrong. read more

God help you if you want customer service. It is now nearly impossible to break through the IVR robot sentries to get to a human on the phone. Sometimes the IVR even makes you click on links in texts to provide it more information via their web apps. After my travel credit validity period did not match what their own FAQ states, (FAQ states travel credits are good for one year after they are issued, and mine was dated for one year from the date I purchased the ticket). After I finally broke through the IVR and got a human, it turns out the FAQ content on this topic is incomplete at best, and an outright falsehood at worst. read more

I absolutely HATE picking up or shipping any cargo at this location! Even though they have a very small facility that usually isn't very busy, they still force you to use the dumb kiosk while two or more very capable employees who are doing nothing just sit there and watch you. At other larger and busier locations, you get to walk up to the counter and the clerk will help you but here you must fumble through the system mostly alone. Then they will get your freight. This time, the cargo is on a flight that was delayed by 4 hours and I'm 160 miles from home for thos pick up. They literally kicked me out of the lobby because as it was put to me, "theu can't have me just sitting there" all the while, the entire crew is so NOT busy that they are all hanging around outside visiting amd laughing amd having a great time while I sit in a parking lot in the got car parked where I probably shouldn't be hoping I don't get told to leave. read more

United Airlines - Employee party when there's obviously nothing to do! How do I apply for this gig? - Airlines Near Me - Portland, Oregon

Was very happy with my experience here. Having assigned seating was lovely. You know where you are going to seat and dont have to struggle or hope you get to sit with the people in your party if you are traveling with others. Staff was all friendly. They served drinks and a snack on our 3 hour flight. they did offer some kind of ability to watch movies from their app. The boarding moved quickly. I was VERY happy with my experience! read more

Service Great. Food Execrable I hadn't flow UA for years, despite being a former Global Service and 3 mm mile member. The attitude of the senior service staff had always irked me, and more airlines flew where I wanted to go. Plus I thought the prior CEO was an asshat of the first water. I had been a financial analyst covering the RR, so I have some basis for my opinion. But this time I needed to go from Portland, OR (PDX), to Burlington, VT (BRV). Nobody else could get me there without backpacks and dogsleds. The first sign that things had gone sideways was when I was not granted entrance to the lounge (the only one in PDX that has not been updated significantly). WTFN? If I have a first class ticket, both Delta and Alaska are happy to let me in. The second sign was breakfast. I ordered eggs, got crepes but didn't care enough to emote my displeasure. I should have. About four hours later I was violently ill with explosive diarrhea. While landing. The way back was better, because I sampled sparsely from the options offered. I have never had grainy eggs before. At least I did't give up my meal. So far. The upside was that in all instances the flight staff were personable and professional. read more

Zeeerrrooo! This airline is worse than Spirt air! Paid for seat upgrade. Get on the plane to find that they sold the seat on my boarding pass to someone else and directed me to my new seat, at the back of the plane, next to the toilet and galley, once I get on board. Paid for checked baggage but they lost bag during the eight hours in which they cancelled the next flight, rescheduled the flight, and finally put me on another two flights to get to my destination. A 7 hour travel day turned into a 13 hour travel day: Now I'm sitting here naked, stale breath, waiting for someone to show with my suitcase. It's been 17 hours since I landed so where in the F$&k is my bag? On line, mobile app, waiting on hold, there is no way to track the delivery with the case number I was given. Conclusion. Can't deliver the flight service on time or as booked. Can't handle or deliver luggage. Can't provide customer service or timely response to resolve flight and luggage issues. read more

I feel like I owe United a giant F you too! I really should have paid a touch extra and gone with ANY other airline because just wow did I feel like I got screwed on an epic scale. First, I discovered after I booked my ticket that they will not allow you to bring a carry on bag which is complete crap - they force you to pay an additional $30 to check your bag so that it can get man handled by their people so on a round trip flight that's an additional $60 which I did not find out about until AFTER I booked my flight...I would have paid maybe $30 extra with another airline. They take a ridiculously long time to board even with assigned seating?!? How the hell is that?? On my flight back we did not have a terminal gate for over an hour when we landed so my nice two hour layover turned into me running to catch the next flight literally...I get on the plane and when snacks come around I asked for one of each of the three snacks - seriously my blood sugar was getting tragic but their purchase packs all did not sound good - seriously, have someone create more appealing packs - those all sound gross!. The flight attendant (after two whole rows of people did not want a snack AT ALL) tells me that she can only give me ONE...and barked it at me like I was her infant daughter. I told her she could keep them all for her self then...seriously, I just paid your asses how much in extra bs fees and you can't give me an extra cookie? Fuck you.... read more

How come so slow to board. I don't even see more than 30 ppl but they are so behind... And on board, they gave me OJ instead of water, and asked a blanket because it was so cold but never got back to me. It they don't have it, just say so. I normally don't care much but I deserve a little more hospitality as a paying customer? read more

Literally the worst airline with the worst customer service EVER and if I could give them zero stars I would. The self check in kiosk was not allowing me to check in and said to see an agent. When I did the agent told me to use the kiosk again despite me telling her it doesn't work. The kiosk told me to see an agent AGAIN and when I did the lady was the most snobbiest person I have ever met. I brought a bag and was asking her about the baggage requirements and she answered with attitude. She stated that I was not allowed a carry on and to check my backpack in, i did for $30!!! She then informed me that my flight was late and that I would miss my layover in the next city. I asked her where the gates were and she said "I don't know, download the United app and figure it out". I said can I have my boarding pass, she said in a rude tone and the most disgusting mannerisms "Nope not until you are in compliance with your bags" After putting things into my now checked bag, I asked that the manager check me in. She brought a paper stating the baggage policy, I said yes I know that I just don't want this lady to help me. Another co worker came up and they began to have a conversation in the middle of helping me. Not once did she excuse herself, apologize, she just stopped what she was doing with me and began to have a conversation with her coworkers. I'd rather fly spirit airlines than to have to ever deal with this atrocious airline. DO NOT FLY UNITED! read more

Apparently we all have been waiting to ride planes with covid and they just wanted to let us know. read more

United Airlines - United is bragging about being able to ride with covid. - Airlines Near Me - Portland, Oregon

I'm indifferent to most Airlines, but recently had the worst experience with United Airlines. Typically, I've been advised to fly Southwest if possible, and I certainly see why. On our flight back to SFO from PDX on Sunday evening at 7:30, the woman at the podium had the absolute WORST attitude to anyone who asked her a question. Older woman with short hair and glasses; unfortunately I was too tired to catch her name, but she said to one woman "They'll call your name, if you heard me you SHOULD hear them." and was rude to a gentleman who did not speak English very well. It's very sad to see people act this way in Customer Service, especially for something as stressful as travelling. On top of that, they started forcing people to check their bags, as the flight had become too full for carry on. Fortunately, my friend and I were part of the first 7 people in our board group who were able to bring our carryon on board, but what irked me the most was that we paid extra to have our carryon with us. I understand checking a bag may cost more, but that isn't what we planned for. Very poor Customer Service. I'm hesitant to fly with them again, even after such a short flight. read more

I wanted to express gratitude to your Chicago agent, Marina. I bought tickets to Jamaica in April, worked hard to get 5 people coordinated with Covid tests, travel visas, etc, and with less than 12 full hours until we needed to be on our flight, we were informed that a delay, due to staffing issues/rest requirements, our flight was bumped a full hour, requiring us to miss our connection. Then begins the scramble: let all in the party know, figure out the next step, find another flight, get in the callback queue (rather than waiting on hold for 25 minutes) in hopes we could still make it happen.  Marina was my callback agent.  She was quick to see how urgent the situation was for us, found 9 seats remaining, grabbed 5 for us, and then worked some Airline magic to get us a more comfortable flight/connection and only delay our departure/arrival by one hour - total! She was amazingly personable and pleasant and we joked together to make the stress, well, less.  I want to shout it to the world that she was awesome and how she made 5 individuals feel even more excited for the trip (if that is possible). read more

Have not flown United in a while. Used to be an Executive Premier. What I learned from flying other airlines, they were better kept and friendlier. However, this 4 star is just for the checkin process. My family all were stuck in the back row. She paged us and moved us up to row 11. We didn't even ask. I thanked her and she was Super nice. Wanted to give her a hug. Would have been 5 stars if they had power in the waiting area, similar to other airlines. read more

I arrived at PDX to check in with United Airlines for a trip to Australia with my 21yo autistic son. To my surprise we needed approval with the Australian Government before checking in. Totally my bad! I never knew this should have been done days before we got there. The staff was amazingly helpful! They helped me download the proper app, take countless photos of our passports and faces until we got each one right, figure out how to scan the passports embedded chips, fill out questionnaires and be friendly to my autistic son. All while I'm totally stressed wondering if we will ever get approval from the Aussies in time to catch our flight. We never would have gotten through all this without the friendly, patient and knowledgeable staff at United in Portland. Thanks so much for going over the top when it wasn't even your problem. Your the best! read more

No issues with flights in and out, all were on time. Gate area was large and had clear boarding lanes by group which several airports do not always have. Gate agents, lounge personal and check in agents were all friendly. Check in was a breeze as there was a premier lane with no one on it. read more

Absolutely unreliable, with rude unhelpful customer service to boot. They cancel flights the day of the flight with no other way to get to your destination, and then customer service acts like you're scum for having the audacity to call them for help. The slimy fucks hung up on us twice before we could even get them to cancel and refund. This airline should not have gotten a bailout during Covid. Don't fly fight club airlines. read more

We took a flight from PDX to SFO on a Boeing 737-800. The seating was ridiculous; a poor interior design meant to cram in the maximum number of passengers. Unless a person has a mono-buttock or enjoys chewing on the hairbraid of the passenger in the seat ahead, the seating is pathetic. Understand, Boeing is not to blame for this. Boeing supplies the seating in accordance with the customer's (United's) requirements. When we arrived in San Francisco, we took a smaller aircraft to Fresno that was more comfortable. On the return trip, we were faced with another United flight on the dreaded 737-800. I have been on military aircraft and helicopters that offered much more comfort. On the second "Flight Delayed", we opted for Alaska Airlines, an Airbus A200, and it was a significant improvement in legroom and comfort. Greater comfort results in lower stress and greater customer satisfaction. I will not "Fly United" if there is any option at all. I've been a passenger on many commercial airliners for 60+ years (since the Super G Constellations and Lockheed Turboprops) and United has slipped a long, long way. While I understand the economic realities have made great differences in air travel, I would say United has not remained competitive on issues that matter (customer service, comfort). United has earned "Last Resort" status, in my opinion. read more

United Airlines - As a photographer, I prefer the window seats. - Airlines Near Me - Portland, Oregon

I didn't have it in mind that United was a budget airline but I was a bit surprised to be asked for $15 to check in my suitcase. However, the rest of the flying experience was efficient. They even sorted me out my seat assignment change that I had requested at check in.The plane left on time and my suitcase arrived. The experience was capable rather than special like Jetblue. I shall remember to factor in the $15 suitcase charge next time when choosing which airline to fly with read more

Our United flights (PDX to SFO and SFO to SYD) to Sydney were fantastic. My complaint is with Air Canada, whom my United points sent me home to Portland, Oregon on. When I arrived at SYD, I was told my flight was delayed 10 hours. I was there 2.5 hours early, so that meant sitting in the airport for 12.5 hours. There was room on United flight UA870 (which my brother was on) so the awesome United employees tried to get me on that flight with him, leaving shortly after my original Air Canada flight. I also called the Mileage plus phone number and they changed my ticket, so I would be flying home close to my original scheduled time. However; the horrible employees of Air Canada refused to let me switch, saying "If we have to help you, we have to help everyone else". I was blown away by their lack of compassion and customer service. After all, it was I who spent 2 hours going back and forth between the ticket desks and on the 30 minute phone call trying to arrange it. You could tell the United employees felt awful and tried really hard to convince the Air Canada ticket agents to make an exception for me, but in the end, Air Canada refused. I am very unhappy with Air Canada, but saw first hand how hard the United agents tried to get me onto their plane. read more

First time flying with this airline and after purchasing my seat and upgrading to closer to the front of the plane they gave my seat away and placed me in the back of the plane but they're going to refund me the money I paid in exchange!! The airplane was a mess there was poop bathroom on the wall!! I absolutely will never fly with them! very disappointing read more

Honestly, this airline is pretty bad. I bought an economy ticket and they wouldn't even let me bring a carry-on, just a backpack. Seems pretty stingy. Also there were like 20 people on standby for my flight and I saw maybe 10 unoccupied seats just around me...I had a whole row to myself... seems like they should have let those poor people on the plane ... There were some nice views on the flight though! Flight smelled bad and was really drafty but at least the sunrise came through. read more

United Airlines - Airlines Near Me - Portland, Oregon

I have to say with our lives right now and the stress on a multitude of levels it was a blessing to interact with Amy L the main lobby concierge was friendly, more than helpful and most importantly....caring. Tenderhearted people like Amy in the service industry always get dumped on when someone senses their kind nature. I hope this review goes up somewhere as a reminder that sometimes help from a stranger can be more beneficial than even people closest to us. god bless u Amy(our newest family member) read more

Pro: getting miles Con: super delays Pro: friendly flight attendants on the way here Con: seething hatred of the 1% from the flight attendants thrown in my face in first class on the way home Two stars is fair considering I was not spit on by any of the flight attendants - none of them were cute enough that it could have been considered a good thing had it happened though. read more

I should NOT complain about airlines, it takes me from point A to point B. They didn't lost my luggage, so with that I'm thankful! I'll give them an extra star for that! We have a bumpy landing, OK, but the bathrooms? They told us we couldn't use the ones out front, I went when there's no one in line. Otherwise, the lines for both aisles, goes all the way to section 23. This is a flight to Washington DC, folks, from Portland, how long can you hold it in line for that long? To listen or watch something on the telly? You need to insert your Credit Card. What? I can't even listen to the radio, anymore? Guess, it's time for a 2hour nap (me think). Long flights went short if you've got something to do that you brought with you! Update: One negative about my seat. . . . the seat when recline is hard to move back to upright position. Hubby actually have to push forward, it's not auto like it should. read more

I just returned from a trip from Florida on a United airline Express flight. I am extremely dissatisfied with my experience. I'm frustrated and left in a quandary as to how this airline claims to following covid guide lines when they clearly are not. We were on the airplane for over 4 hours and during that time announcements were made periodically about it being a federal offense if you chose not to wear your face coverings. And if you didn't wear it , you would be banned from ever flying United again. All the while 3 people, two adults and a child sat in from of my husband and I completely mask free the entire flight. Look, I did not want to wear my mask either but it is my understanding it is the law. Not only were these three allowed to remain unmasked through out the flight, the waitress walked by and never said a a word. Smiling at them. No, they were not eating and drinking for four hours! So my question is this, is it a federal offense or not? Is United not following the law? Why should I have to wear a mask and they do not? Why were they not spoken to about it? And while this might sound Petty to some, my husband and I both did end up getting sick a day after we returned home. Because of our employment and not feeling good we both had to go to the doctor to make sure it wasn't covid. This meant more time off work after already taking a vacation and was it was very inconvenient. Fortunately we did not have covid. I'm wondering if these people were banned? Of course not. How could they have been if they weren't even spoken to the entire flight. Both attendants walked by without addressing it. I would just love to share the pictures that I took. I think I will write United Air directly and share them. read more

Wow, not a whole lotta love for United up in huuur. I can't say this is the best airline I've ever flown. In fact, I would fly Virgin America everywhere if it were possible, but on my recent trip to Portland, the only way home to SF was United, since VA hasn't gotten it together yet. And so, let's see... Pros: Last minute upgrade to more legroom for $34.00 Unlimited hot water refills for my tea Somewhat comfy seats Friendly check in counter peeps Friendly stewardererers Cons: $15 to check a bag Flight delayed by an hour After doing the math, I would still fly United again. I wouldn't seek it out as my go-to airline, but for a ride in the sky it's not so bad. read more

United Airlines - Airlines Near Me - Portland, Oregon

Checked in for a flight to San Francisco from Portland. The lead service attendant at the check in area was incredibly rude to my girlfriend and I. We were forced to pay additional money to check our backpacks that we've never checked with any other airlines. We paid $25 each to check a backpack. We weren't told at the time of purchase that we'd be required to check in bags. In addition to this I asked the woman mid check in process if the man behind us should be at our terminal checking in. I feel this is a violation of our privacy and the practice can lead to safety issues. When I asked the woman why there was a man at our terminal checking in during our check in process. She flippantly said that she didn't know the man and then turned her back on us and walked away mid check in. She left us unattended and with an unknown party checking in on our terminal mid process. read more

I'm giving this one star because I have to rate it somehow. I'd give it -100 if I could. Lengthy rant ahead, so hold on to your hats people. Let me tell you something. Never ever. Ever. EVER attempt to fly with United Airlines! Here's the story: I attempted to book a flight last night through Expedia because I finally had the money. Easy enough. I made it all the way to "Confirm my Flight" when it kicks me back and says "Please try another card or contact your card carrier." I'm panicking at this point, because I need this flight NOW and something is wrong with my card. I immediately think it's my daily limit because I've had this problem before. But I can't call the bank to lift it. Its 9pm. So my mom tells me to transfer her the money. When I go to do that, the money is gone. No longer available. Poof. I check my holds and it shows 2 charges from United Airlines. Bizarre. Again, i thought it was my bank holding the charge because it was a large amount of money, and I was gonna lose my flight. I'm in tears at this point. Mom is telling me just to breathe, Expedia is really helpful. Go to the bank first thing the next day, and ask them to lift the hold because I NEED this flight. So I do. I go to the bank, ready to raise hell, but polite because idk what's going on and they tell me, they aren't holding the funds. United Airlines is... Curious. So I call Expedia frantic wondering if I have a flight because all my money is gone and I don't have a boarding pass in my hands! And they tell me, they see where I attempted to book a flight, but it failed... but my money is gone. CURIOUS!!! Expedia tells me to contact my bank. This leads to a conference call between Expedia and my bank trying to figure out who has a hold on these funds and who can release them back to me because I HAVE NO FLIGHT TO SPEAK OF. Back to United Airlines. This leads to 5 HOURS OF STRAIGHT PHONE TAG WITH UNITED AIRLINES, EXPEDIA, AND MY BANK SAYING "Call United, they have to release the funds," "No call Expedia, they have to release the funds," "No call your bank, they have to release the funds" "No call United, they have to release the funds." 8 supervisors later. 20-30 minute hold times EACH! I am in tears because I don't even care about the stupid flight any more, i can find another, but somebody has my funds and somebody needs to give them back because I STILL DON'T HAVE A FLIGHT!!!! Finally, my bank gets frustrated and sends it to Senior Funds Supervisor who basically used some magic superman override, had me confirm that there were no pending charges with Unites Airlines and was able to lift the hold on my funds. I love my bank, very helpful. At this point, i feel as though I've earned a smidge of compensation. 5 HOURS OF PHONE TAG, many tears, and so much anger I cant even function later. I call United Airlines. One. Last. Time. And calmly explained what happened. Everything mentioned above. Not only did they refuse to offer me some sort of discount for all this trouble, they even refused honor the price I saw online yesterday when I first attempted to book. They welcomed me to file an appeal on their website, which can take 7 business days before EVEN BEING REVIEWED! So, to sum up; they took my money, didn't give me a flight, gave me a 5 hour run around to get my money back, and then refused to help me book another flight. Thanks for nothing United Airlines. I'd rather walk to New York. read more