They are cheap but when it comes to customer service they are horrible. My flight got delayed because of maintenance of the plane. So I ended up having to set around for another 4 hours. So I ask the customer service if they could not charge me for a carry on and the guy was very uninformed of the policy. He had to call his supervisor which wasn't help. They wouldn't give me fry carry on after they made me wait for another 4 hours. $79 for a carry on. What a rip. Honestly I'd rather pay more to another airline who would be more Considerate about my situation. This is the second time this kind of stuff has happened to me. My flights is from Las Vegas NV to Portland. read more

What sort of airline strands a solo female passenger and her newborn child in an airport for 20 hours, and does nothing to help rectify the situation? Spirit Airlines, that's who! Spirit screwed up not just my wife's flight from Portland to Salt Lake City (cancelled due to weather, they said...an excuse they frequently use, because it is un-challengeable), and tried to rebook her more than half a day later. We declined, and got her a one-way ticket on another airline that was flying out immediately. We kept the return portion of the trip, as we didn't want any more additional hassle at the time. Oh, woe to us! When it was time to return, my wife's first flight was delayed long enough that her connector in Vegas had already left for Portland. So what did Spirit do to rectify the situation? Nothing. Absolutely nothing. No hotel or food voucher, no support...nothing. They left her alone, with a 5-month old child, to wait it out in the airport for 20...TWENTY...hours, for the next available flight to Portland (which was not true, as a cursory scan of bookings showed one leaving in the early AM, but who am I to do their jobs for them, right?). 20 hours to figure out how to navigate sleep for herself and our son, plus finding baby formula and other absolute necessities. Hell, she had to scream at them to get our stroller and car seat from them, as well as finding her bag practically abandoned, as the airline tried to sort out what to do with the sudden influx of other passengers (and their luggage) that they had just stranded for an entire day, at best. In summary: Spirit Airlines failed to get my wife to her destination, and then abandoned her with an infant for 20 hours, making no effort to mitigate the circumstances they themselves brought into being with their negligence, indifference, incompetence, and gross mismanagement. This company is criminal, and should have their operating license revoked. I will be filing a report with the BBB, the FAA, and any other institution I can, to inflict whatever harm I can upon them. They deserve all of our collective scorn, and none, NONE, of our business, ever. read more

Spirit Airlines is still trash and I'm still salty. Made me pay $65 bucks to check a skateboard. Seriously, there was more then enough room on the flight and overhead bins. I'm hindsight I could have broke my skateboard in half, put it in my backpack and then bought a new deck for less then it cost to check it. Hope y'all go bankrupt. read more

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I would never recommend this airlines to know one..to begin with here's my story... I came to meet my flight I went to keyosc and went to check..it told me I was late so I couldn't check in..when I turned around to the desk the ppl walked away.. so I called and asked why I wasn't able to get my ticket and got my flight was already gone .my ticket told me 6 I tried checking in at 530. Mean while I was told I would have to catch the next day flight...gather I'm in Oregon and from az..so because I was supposed of got hear late I had to pay another 200 for a seat..if you buy threw them get a written fact sheet cause they charge me twice..now I'm in a airport strand with no money and have to sleep hear they are a shit company and they will take you for everything you have good luck..I know I will never fly with them again if I could their rating wouldn't even get a 1 read more

I'd rather give negative stars. Spend the money to fly any airline other than this one. Cancelled an entire flight and stranded dozens of people in Las Vegas. Charged extra for a seat and a carry on for 140.00 on top of airfare. No hotel voucher, no food voucher, nothing for a cancelled flight. Just left to pay full price for a 500.00 southwest ticket to get home. DO NOT FLY THIS AIRLINE. read more

By far the worst airline. Delayed my flight twice then canceled it all together. They said due to weather - in Vegas ( I checked, no weather issues) Tried to go to the ticket counter at the airport to change my flight, counter was supposed to open at 4 no one showed up to work the counter until after 430. The agents who finally did show up had awful attitudes and were rude AF. Tried to call their toll free number, and the rep was so dismissive and not helpful at all - but hey, I was offered a travel credit to use at a future date yeah, let me just tell that to the resort we booked and the family that we've been waiting to see for five years. Also, they reused to refund my $65 bag fee. F@#$ you Spirit airlines! Worst customer service, worst flights. Let's just call you what you are - the dollar store of all airlines read more

i just had the most incredibly upsetting experience with spirit airlines. i booked a round trip from pdx to las, was given a price as quoted online then received a text to call and confirm. i called to confirm and was told i'd have to pay an additional $86 for the return flight, and when i questioned that i was told i could cancel for a $49 dollar fee. this place is shady beyond belief. read more

Spirit Airlines - the pricing details- before calling to confirm. at the time of the call i was told the $117 price was for the outgoing flight, to return $86 - Airlines Near Me - Portland, Oregon

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If there were less stars. So, I had 2 flight delays, one causing me to miss my flight which I had to rent a hotel unexpectedly for. Then, I got a 17 hr layover in vegas in which I had to pay for another hotel unexpectedly. Then, after paying $130 to stow my bags overhead, they tried to charge me even more. I threw a little fit. So, basically ruined most of my vacay bc I was financially raped and stranded overnight in a strange city. If you want to be stressed, angry, cry, and ruin your vacation, please fly spirit! read more

Flown Spirit a few times, it's been decent. You get what you pay for with this airline. No space, no internet, no snacks, nothing. $200 for an uncomfortable chair but on short flights, it's fine. Currently stranded on a spirit airplane. Flight was at 11:30 but we are delayed because of mechanical issues. They said "we need to replace a panel shouldn't be long." Now it's "extensive repairs" and we are delayed on the plane until further notice. It's the 4th of July, we all want to be with our friends and family, drinking beers celebrating America. At least give us complimentary drinks and snacks. People love free shit and it makes us feel better about the situation. It's a hard pass from me to fly spirit again, in the land of the free, ain't nothing free on spirit. Not very American of them. God bless and pray we get out of this mess! read more

Worst scam artist airline ever. Do not use this company. I booked a month ahead of time. Even paid for the flight insurance for a round trip to Las Vegas. Something came up and had to cancel, and I canceled three weeks in advance and I call customer service and unfortunately they tell me that the fees to cancel my flight are exactly the same as the cost of the flight. So regardless I lose all my money. So note to self. Never buy the scam insurance anyone ever offers because it doesn't cover 100% of the refund. There are still fees and in the end you lose all your money anyway. read more

I'd give no stars if I could. Service desk opened half hour late to tell me my flight was canceled. These things happen, we asked for a refund and booked on AA. The refund posted, then they took it back twice!! This overdrew the account. read more

This is the armpit of airlines. We are with two toddlers and we have to stand in line to check our bags which we've already paid an exorbitant baggage fee to check in. read more

Spirit Airlines - Nobody on the other end . No bag check personnel! Arrived early but not early enough to be here when the ticket counter was open.. - Airlines Near Me - Portland, Oregon

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What are you doing??? YOU canceled my flight, then didn't process my refund until I called a week after submitting it and now state no refund??? I'm not giving you $1700.00 so try again. read more

Portland Airport- 9/20/22 just after 6pm. I was standing in the main isle next to Spirit and Alaska waiting for a friend to check in at Alaska. A Spirit ticket agent in the airport isle agent ( HIS NAME IS TY) came up to me and told me to not block "his que". I said what are you talking about I'm not blocking any que and no customers are in line. He said I need to go sit down across the way because customers will be coming. I said no I will not go sit down and I am not in the Spirit isle. He then said " OK KAREN'... what the heck is his problem? I went to the counter to ask his name because he was so rude and a bully for no reason at all. He kept making comment to me so I told him I would Yelp about him and he said it wouldn't be the first time. He needs serious anger management training! read more

Delayed flight 8 hours gave me $7 voucher to eat in an airport. $50 voucher for another flight if I use it in 2 months. My flight with connection is now a 16 hour ordeal. You get 1 chance to make a first impression this is my first and last time with Spirit Airlines. I spoke to a gentleman at the airport he was on a completely trip with Spirit and still had same experience. Lady that worked at airport said delays and cancelled flights are common with Spirit. read more

Don't waste your time with Spirit. The African American lady at front desk was very rude. Zero star for customer service.

Chis and Wesley literally saved my holiday. I was running late to a flight and got to the gate as they were closing the gate. Despite my lack of preparation, they were both super nice, understanding, and informative. Greatly appreciate these two! read more

Chris and Wesley from Spirit Airlines at Portland, Oregon, delivered exceptional service! Their professionalism and friendliness made the travel experience memorable. Their dedication to customer satisfaction was evident throughout, adding a positive touch to the journey. Greatest employees ever spirit needs more like them Chris and Wesley I love y'all - P.S we were the two bozos running late to Indianapolis read more

Don't be fooled by the cheap flights. They charge you more than the cost of the flight to just have a carry on. Not worth it. Could have gotten a better, more direct flight, bag included, literally at any other airline. Didn't save me any money at all to use spirit. Same cost, shittier airline. read more

Worst flight!!! A few hours before I was supposed to fly out, they changed my flight status. Then they rushed me to the boarding area. On June 26th y'all put me in a plane to Philadelphia, I was going to Portland. My seat was taken and this is the reason we found out I was on the wrong plane. Then I was told to leave the way I came in. Everyone was laughing. It was very embarrassing. I headed out of the plane and through the doors and your staff began yelling at me, repeatedly to get back in. Holding their arms up at me as if to push me back. They humiliated me in front of everyone sitting in the waiting area. I tried to explain what had happened and they only kept yelling. But before I boarded, the same worker tried making me pay for my luggage twice. I showed them my receipt and they still said it's doesn't show. They didn't even bother to look at my receipt , only kept repeating it did not show up, but in a loud rude voice. Embarrassing moment again. I said look it up, then in frustration or something she said, just go!!! When I finally got my pass corrected .. they practically shoved me off, my plane was about to leave. Worse flight f my life. Never will I use SPIRIT Airlines!!!!! read more

Avoid at all cost!!!!!! Isn't worth the extra $$$ you can save. My grandson and I had to make a quick flight to Portland to view a house. We were only there for the day. We were to leave on a flight returning to Las Vegas at 2:30. At 2:00 they announced that it would be late to board. At 4:00 they announced that the plane had maintenance problems and we would be leaving at 5:00. At 5:00 they announced that another plane was coming for us. At 7:00 they finally said they had to cancel both planes. While I was sitting at the airport ( total of 7 hours ) I heard 2 of the crew talking about not having a pilot. Why would you continue the fraud thru out the 5 hour wait, when you already know that you're not going to have a pilot. They just announced the cancellation and said you could get a refund. A REFUND, are you kidding. And how the hell did you think we were going to get to Vegas????? I did the refund on line and just made another reservation for the next morning on another airline. Paying 3 times the ticket price because of late booking. Costing us $700 more, even after getting the supposed refund, which I have yet to see. We also had to pay for a hotel( again late booking$$$ ) This was the first time of booking with Spirit AND the last. While we were sitting in the airport 4 other Spirit flights were cancelled to various destinations. Save yourself some anguish!!!!! read more

Worst airlines ever. Was just informed our flight to LAX scheduled for today has been cancelled because all of the crew called out sick due as a form of strike to get increase wages. Spirit knows this has been going on for the past couple of days and did not plan accordingly by putting customers on other flights. Stay far far away. Pay the extra $40-$50 to fly wth another airlines. It is simply not worth the hassle this "low cost" airline puts you through just to save a couple dollars. When it comes down to it you will end up paying as much as flying the other airlines as Spirit charges for checking in at the airport, carry-on luggage fees, etc. Their low cost structure = low customer service, low customer valuation, and overall low quality of service. They don't even value their staff enough to keep them from going on strike. This low cost BS is going to end up costing me hundreds of dollars booking a ticket with another airline. read more

Spirit Airlines - Upset customers waiting for 1:30 pm to be helped with their cancelled flight. - Airlines Near Me - Portland, Oregon

waited for my baggage longer than i was on my flight. if you take anything from this, never fly spirit read more

This company is really not good . Do not fly with this airlines they cancel flights all the time and help with anything you need . VERY BAD AIRLINE read more

Purchased ticket: Portland to Atlanta with 1 hour stop in Las Vegas. My $680 ticket ended up costing me $1,200 due to added feeds for seat ($58), carry on suitcase ($29), and missed connection ($680). Spirit employees lied to me about reason for delay so that they would not be obligated to help me. First leg of flight delayed 30 minutes due to mechanical issue. Steward explained there was an unaccounted for dent in plane. After landing, ran to connecting flight, plane still docked to walkway, nobody at desk. Finally someone showed up and said we can't board. He had not been informed about slight delay of first leg. The plane was still docked to the ramp way and didn't undock until 15 minutes later, but they would not let us on the flight, robotically repeating "You were late". He told us we could get on next flight, which was a day and a half later. I would miss the event I was flying to Atlanta for. He told me to go to main desk. At main desk I was told they don't have to help me because delay was due to weather. They were LYING. I told them I was on that plane and watched the mechanics come and go and the steward explained the mechanical issue. There was no weather issue and other planes were taking off. I asked them to book me on another airline. They refused and were also robotic, scripted and rude. When passengers in line complained about waiting as I argued with employees, a manager yelled back at them "You should have gotten to the airport 2 hours early, it's not our fault if you miss your flight!". I was shocked at their "customer is always wrong" attitude. 1. The airline did not communicate to Las Vegas employees about our delayed flight. They did nothing to help us get on the connecting flight. 2. Employee said we could be put up in a hotel and the next flight we could take was 28 hours later. 3. Went to main desk where I asked them to help me get on another flight on a different airline (standard practice for many airlines). 3. Employee told me they won't do anything because first leg was delayed due to weather. I told them they were LYING. 4. They refused to refund my ticket. 5. Eventually, after I stood there and argued with them, they refunded the leg from Las Vegas to Atlanta but said that refund would take 5 days. 4. After I contacted several airlines, I found one remaining seat on Southwest for $680. read more

if you love long lines, paying extra for everything, no snack/drink service, and waiting forever at baggage claim - spirit is the airline for you! From today on, I refuse to fly spirit airlines. read more

After flying multiple airlines throughout my life, this has been the worst experience. During check-in my wife was given eye rolls for asking for Veteran Service discount for our baggage. We paid $333 for one 51.5 lb bag to be checked, and 2 carryon bags. Once the plane was seated, we were informed by the pilots we had to wait 45 minutes pending confirmation for take-off. After 45 minutes, the pilots told us we were cleared for take-off but they couldn't fly us because the "pilots" are no longer allowed to fly due their working hours. We were then taken off the plane and told to wait an hour for new pilots to arrive. After getting off the plane, my wife misplaced her purse and I asked the Spirit Customer service lady if I could check the plane and with an attitude, she basically told me it wasn't Spirits fault if her purse was taken by another passenger when they cleared the plane of personal belongings. I was appalled by her lack of concern. The customer service so far has been unapologetic and graceless. We finally left LAX 3+ hours later and given a new confirmation for our connecting flight in LAS to PDX. We finally arrived in Vegas "LAS" where we deplaned and then went to board again but yet again the check-in lady with an attitude stated we didn't have our original ticket from deboarding the last flight. It was the same plane! And when showing her our actual tickets to board this flight to Pdx she screamed she didn't want to see them (even though these were the tickets for the flight we need to board to get home)! After we landed in PDX they had lost our luggage we were forced to pay for. They said they never took it off our plane and it went to another state. They had no idea what state it went to and said it may be a five day wait! We will never fly with spirit again and now know why it has a horrible reputation!!! read more

Not only our flights were delayed ... we paid $198 for two standard size carry-on bags at the gate, plus another $118 while checking-in on-line to fly home. And I was told by representative: "Spirit Airlines passengers are charged for both carry-on and checked bags. This is so that the airline can keep their ticket prices low". Our flight became more expensive than, for example, Alaska Airlines. Seats were small and uncomfortable. If you still decide to go via Spirit Airlines, bring snacks and water - there are NO complimentary beverages or snacks on Spirit flights. Bottled water is $4. read more

Review for the ticketing counter at PDX. Spirit Airlines touts that you can get cheaper fares by purchasing at the airport directly. I've tried this in a number of cities and it's always shaved off a chunk of change due to the passenger/usage fees being different between onsite and online. I tried this out at PDX with the intent to purchase a one way ticket to BWI. Before I even approached the counter, like five feet away and just looking the direction of the counter, the Spirit personnel working the counter barked "hey you printing a ticket?" No.... When I did reach the counter and asked to purchase a ticket, she replied "We don't go there". Yeah, you do. I pulled up the Spirit website and showed her. The rest of the transaction has a similar feel, like I was wasting that person's time. I don't know if a discount on airfare is worth the trip to PDX if this is the kind of service you get. read more

Absolutely fucking terrible airline, complete waste of money and you will be terribly disappointed in your lack of service and efficiency with this airline, cancelled my flight and then rescheduled me 4 days later. Never ever and i mean fucking EVER will fly with them again. read more

It seems like anytime I fly there's a long delay no matter what! The baggage pricing is atrocious! And the seats are very uncomfortable! NEVER AGAIN! read more

This is best way to travel if you need to go to LAS!!! Just make sure you understand the baggage policy and all will be good.

I have been a loyal customer of Spirit Airlines for more than two years. I had a Spirit Airlines Credit Card. I often talked about how much I valued the no-frills way of doing business. Unfortunately, it wasn't until this past week that I discovered that one of the frills they don't provide is timely, competent customer service. Of the six flights that I had booked over this past week for my partner and myself, only one of them departed and arrived on time. Four of them were severely late. One of them was outright cancelled. I needed to call customer service on three seperate occasions. On each occasion I waited more than an hour to speak to someone, and the first person I spoke to spoke English with such a heavy accent that I was unable to understand them. This is not their fault. This is the fault of the people who hired them when clear communication with English speakers is of such importance. On one of these occasions the person I first spoke with was able to accomplish what I needed (rebooking my flight, though honestly not on acceptable flight. Merely on the least of the possible evils) and on the other two occcasions I needed to wait another hour for a manager. One of the managers was unable to solve my problem. The other was. In the instance of the flight that was cancelled, I was first told that the next possible option was 5 days later. This is clearly ridiculous. Eventually I was able to get the customer service agent to look at other airlines. She was unable to find anything day of or the next day. Again, unacceptable. We then looked at other airports. She told me she couldn't find anything. I, however, was able to find something using the Orbitz website, and relayed the possible plan to her. She was able to book me on a flight that delivered me 216 miles from my destination. I was then required to rent a car at my own expense to complete my journey. I have now cancelled my Spirit Airlines Credit Card, and will be certain to tell the full story of my experience, and Spirit Airlines utter indifference and incompetence to everyone who will listen. They have lost a loyal customer. But I really doubt they care. read more

3/11/2013 As one yelper put it "this is the greyhound of the skies". I would agree. Maybe even throw walmart of the skies in there. Bottom line, if you don't mind: 1.) non existent customer service 2.) EXTREMELY cramped seating ( I am 5'4 and my knees were touching the back of the chair in front of me with my seat all the way up. My husband who is 6'0 was seriously uncomfortable 3.) Being nickeled and dimed at every turn (you have to PAY for carry on baggage and water on the plane) 4.) Dirty planes (bathroom smelled like an outhouse - seriously) 5.) Chairs were ripped and I couldnt use my tray table because it was broken and wrapped shut in duct tape (kid you not - i posted a photo). 6.) Late departure for no assorted made up reasons (once it was a late flight crew, the other time they said ti was due to weather....seriously? the plane we were waiting on was coming from Portland to Las Vegas and there were no storms. I think they just say this because they are short planes and they dont mind passing the wait time on to passengers. There were two other spirit flights that were saying the same thing in the airport around us. 7.) Flight attends arguing about a cleaning crew not coming to do their job loudly in front of everyone 9.) Having to pay to select your seat or risk being seated away from your traveling companions.......... then this might be the airline for you. I could give you the nitty gritty details regarding everything above but trust me, it has been said before. I have never flown on Spirit and was in a pinch so I had to go with them but I will never fly with them again. They are almost as bad as United Airlines. Alaska or Southwest for me next time. If you dont have the money to fly anything else than maybe go with spirit but just know you are really only saving a few dollars after paying for baggage, choosing your seat etc. read more

Spirit Airlines - Duct tape holding unusable tray table. Saw about 5 similarly taped tray tables in the few rows around me. Nice. - Airlines Near Me - Portland, Oregon

Spirit airlines is a special kind of horrible. I've had many previous bad experiences with them but THIS one beats them all. I showed up to the ticketing counter 50 minutes prior to departure only to be greeted by a sign stating that they close 45 minutes prior to departure. Having already paid $45 for my checked bag (that I now had to haul to - their typical - furthest possible gate from the ticketing counter) I arrived for boarding only to be told by a very young, very snide individual that since I had "chosen" not to check my bag I'd have to pay an additional fee to check it at the gate. He was snotty enough to then offer to credit my previous toward this thievery "unless I'd prefer not to". I was then charged an additional $55 fee for the privilege of hauling my heavy bag onto the plane and getting it into the overhead bin. My baggage fee officially exceeded the price of my ticket. I absolutely LOATHE this airline! I would gladly pay more to fly with ANYONE else but, sadly, they have more flights between PDX and LAS than any other airline and I fly back and forth a LOT. Often they have the only flights that accommodate my schedule. read more

Flights are always delayed. Current flight was at 3:53pm I've been here since 2pm. Now the flight had delayed over 3 times because these idiots tried to send us a dysfunctional aircraft! Now we've been waiting for hours and the next flight will now be here until 930! Ridiculous!! And all they have to offer us is a 7$ meal voucher. Please do yourself a favor and never fly on Spirit. The airline should be named "Spiritless" for their unhelpful staff as well. Such a sorry excuse for an airline Update: Flight delayed ONCE AGAIN. What the heck is going on here honestly?! Is there like only one aircraft through your their whole company?!?? This is so ridiculous! Please do yourself a favor DO NOT FLY ON SPIRIT AIRLINES. This place doesn't even deserve a 1 star rating it deserves a -10 rating. read more

Yeah it's pretty bad.. be sure your bag doesn't weigh more then 40 pounds, or you'll pay 30 or more to get it on the plane. The employees will encourage you to take stuff out of your bag and throw them away. Yeah.. let me throw away my valuables. Great idea! We had the "front" seats so we had a bit more leg room. No usb outlets, no option to purchase internet. Have to pay for water and basic snacks that are complimentary on other flights. I will say, coming out of Pdx at 6:00AM the pilot hauled ass while taxing to take off. Fastest I've ever had. Overall, if you think you're going to be saving a few bucks, you're really not. Just book with one of the big airlines. You'll be better off. read more

Would be -5 stars if I could Do not fall prey, please don't give this airline your business. read more

YOU GET WHAT YOU PAY FOR. I didn't know Spirit was a bullshit, UNSAFE airline with a horrid record. I just got sucked into the low price (they get you with add-on costs after you've purchased the flight ticket, so it actually isn't cheaper!). - Bought "non-stop" tickets. - A couple weeks later, it changed to a stop in Vegas, turning it into a red-eye. (I have three children; this sucks.). - Then, got notification in email that I still hadn't paid for my bags. What?! Pay for my bags? Yep, they charge $45 for carry on, $40 for checked - each way! That's an extra $80-90. There were five travelers in my family. Do the math. - $20 to choose your seats or else random seating (I have 3 kids. Separate us around the cabin?!). - Got to airport, flight delayed an hour. Then another hour. Then another hour. Then another hour. - Flight cancelled due to overheating engine. Overheating engine! - Got email from Spirit that said I wouldn't be charged and I can change flights online. Nope. The system doesn't let you do that. I absolutely could not change the flight online. - Stood in line with a full flight's worth of people for HOURS to find another flight until I finally got through to someone on the phone. Thank goodness I got through on the phone because the line to rebook people was not moving, at all. At all. And then they started having to check people in for a departing flight. (BTW: There is no option to talk to a human on the phone. I kept saying "representative" over and over until somehow, the automatic phone system got me to rep.) (Another BTW: They charge a $25 service fee to buy a ticket over the phone vs. online). - They said they could schedule me on the available next flight to my destination, but not the next day, or the next, or the next. - They wanted to only cancel my flight there, not my flight back. I had to convince the person on the phone that they had to cancel my returning flight BECAUSE I WAS NOT GOING TO BE THERE SINCE THEY CANCELLED MY FLIGHT. SO, MY ENTIRE VACATION IS CANCELLED. I have 3 crying, disappointed, devastated children who haven't seen their grandparents in 2 years. I am missing my Godson's graduation party, the main motivation for organizing this trip. I haven't been home in 5 years, and people have been preparing for our visit. My friends and family have scheduled time off from work. I still might have to pay for my hotel. FU, Spirit. read more

Never, never again. Seems like a good deal, but NO. They charge for everything, luggage, carry on bag, even water. Small seats, stiff, very uncomfortable. Tiny trays, no video service. Want to travel like cattle? Then this is the airline for you. read more