Wow I totally messed up on times and missed my flight they were so patient and got me on the next flight thank you so much so

Sunday at 9pm nothing is open Terminal area is small and of course all seats are sold out so its another jam packed flight Boarding was easy, employees are nice read more

With upcoming changes to their business model, I'm going to miss the old Southwest Airlines. I flew out of PDX to Phoenix early one recent morning, did my EarlyBird and lined up at around A40. The new Arrivals Hall at PDX is gorgeous, which maybe made waiting so long at Baggage check-in worth it? We left out of the new Terminal E expansion, which with ongoing PDX construction was a fairly long walk. Boarding was efficient, the plane wasn't full, and my window seat was comfortable for the early morning flight to Sky Harbor. As we were on a 737-800 Max, there was a bonus of being able to charge my phone. read more

The updated counter for dropping off bags or changing flight details is easy to navigate and the staff were helpful. Southwest does use the farthest gates in E terminal, so be ready to walk. At least you get to go by the Tilamook play area which is adorable. read more

Likely not to travel SW again. Esp since they changed the no-expiration of travel credit. So disappointed in them. They use to be my top airline to fly. On top, always seem to have issues with the onboard Wi-Fi. And in this most recent flight going to PDX on 12/30, one of the stewardesses was a little rude, rolled her eyes when I asked for 1/2 coffee and 1/2 water with a few Splenda as my beverage. I know it was busy, but didn't feel the greatest with her response. read more

Southwest was once the premier discount carrier, and their service showed it. I've used them many times, but lately, they are falling far short of the mark. Putting aside the changes they've made (although many others along with me are very disappointed in those changes), their customer service has fallen far short of the mark lately. Their flights can now be found on third party sites, but did you know that if you don't put your rewards number in when you are booking, you won't be able to see your upcoming trip in the app or on the web site? In order to log in or pay for luggage, you need to input your confirmation code EVERY TIME! Nowhere do they tell you that you need to associate your rewards number while booking (I didn't even know you could do that!). When I called to ask about those things, I thought the CS agent was rude and condescending. She acted as if everyone knows Southwest's requirements. I've never seen anything about putting in your rewards number while booking on a third party site. If only they had a web site to let people know that! Oh, wait...They DO HAVE A WEB SITE! C'mon Southwest, you certainly can do better than that! If you're going to allow a third party to sell your flights, have the decency to let your patrons know what you need to do. Better yet, price match the fares on the third party site! Then any trip you book with them will AUTOMATICALLY be associated with your rewards number! read more

Been standing at check in counter since 3:15 AM along with 150 other customers waiting to have our bags checked. Employees are 50 minutes late, disabled customers in literal pain (counter opens at 3 am. One woman was crying because of a surgery. No wheel chairs. Absolutely ridiculous. Get it together dude. Travel with an airline who cares. Alaska and spirit showed up on time, as well as every other airline company. read more

Southwest Airlines - 150 pissed off customers. - Airlines Near Me - Portland, Oregon

Frustrating and Stressful Experience Tried booking a flight on the Southwest app on May 24--refreshed the page, confirmed the flight was available, entered my info, and hit "Purchase." Immediately got a message saying the flight was no longer available, but I was still charged. So now I had no flight and no money. Called customer service and the first rep I spoke with was grumpy and impatient. She admitted it was their system's fault but only offered a more expensive flight--$150 more. Over the next five days, I dealt with long hold times, a disconnection, and a callback at midnight. One later rep was at least kind, but I still didn't get much real help. I've been stressed all weekend waiting for a refund and couldn't book anything else in the meantime. Once I get my money back, I'll be switching airlines. This whole experience made it clear Southwest isn't prioritizing customer care. read more

Kurt was so helpful. My friend and I are traveling the PCT for the first time in Oregon. Kurt, having been a local, took the time to help us navigate. Thank you Kurt! Flight#2795 read more

Southwest Airlines - Kurt, thank you for your help! May your kindness be returned to you tenfold. Kaye and Tracy Flight #2795 - Airlines Near Me - Portland, Oregon

I really do like the Southwest crew here in PDX as they have always done me fair. Friendly, helpful and genuine in all dealings - even when things are not going according to plan. The flight options are many and the fairs are reasonable. You cannot go wrong flying WN out of PDX. read more

It was cool that today, 6/18, was one of 4 days you got a free drink, but unless you looked at that little square in the back of the flyer, you wouldn't know. They only announced it as we landed. That should have been something they said at the beginning of the flight. It's only 4 days a year. 4 stars became 3 due to this. Don't offer it if you can't announce it on the flight. read more

This airline has devolved in terms of price and service to the low level of other major carriers. It saddens me as a long-time customer. read more

First and last time I fly Southwest Airlines! How is it "fair" that folks who say that they need "extra time" to board are allowed to only pay for a "C" group and then allowed to board early, with their 'family' members in the "A" group seats- 1 through 15 rows? Fine, board early, take your group seating that you paid for, and disembark from the plane last. These folks are scamming the system that SW has set up! I purchased an A boarding ticket for round trip, several hundreds of $$ more than B or C boarding. Had a C boarder sit in the middle seat on the way to Midway even though she was a C boarder. She said she wanted to sit in the middle because myself and the window seat passenger, 'were not obese, and I will be more comfortable.' So pay for an A group boarding! read more

I love Southwest Airlines!!! Let's start with the prices! Southwest's ALWAYS having sales and promotions. I often fly on $60 dollar tickets plus you get to have 2 checked bags up to 50 lbs each for free play your two take on the plane items carry on and small personal item. Southwest flies to lots of different places at really affordable prices. Their customer service is spectacular!! I know that not every single CSA is the same but most of em are great people, make you feel welcome and are helpful when needed. Southwest at PDX is great, the kiosks makes my life so much easier, I get my boarding pass and check my bag in under 2 minutes!! It's all included and free of charge. It's money free and hustle free! Southwest Airlines thank you for always providing me with the best experience ever!! I do not have plans on flying anyone else. read more

Southwest Airlines - Let's travel the world together!! Southwest Airlines is there for ya - Airlines Near Me - Portland, Oregon

I love Southwest and use them for 95% of my travels, and I've never had a bad experience. However, I flew from Las Vegas to Portland, Oregon, on March 13th of this year (2023). I had a 15lb dog traveling with me. While we were being taxied away from the gate she started to whine a little. Then an extremely rude flight steward approached me and said "if you can't get your dog to stop, we will need to go back to the gate and I would have to exit the plane. First of all read more

INTRODUCTION: I've been flying in and out of Portland Oregon using Southwest Airlines for years. When compared to the other airlines this is always been my best bet. Today was not unlike any other experience. I was kind of shocked that I hadn't written a review for the airline yet and I was even more shocked when I saw the star rating that Southwest Airlines here in Portland has received. I didn't take the time to read anybody else's review because I don't want my reviewed to be tainted in anyway. I want my readers to have my raw experience as it happened. TRAVEL SPECIFICS: I got dropped off curbside and used the sky cap service to get my boarding passes and check three pieces of luggage, which included a hard shell bike case. CURBSIDE EXPERIENCE: The skycap that I was fortunate enough to have help me today is named Parish. I am pretty sure that he's helped me in the and I would like to know that this guy is at the top of his game. I always roll my things in front of their stand, opting not to drag it all through the line with me, mostly to NOT inconvenience others. When it was my turn Parish says to me don't worry about your stuff just leave it right there. He took care of my transaction and rolled me inside to get my bike inspected by the TSA official (Ronald). END GAME: I know I've dealt with a lot of skycaps and a lot of TSA and a lot of airports and I have to say that this is by far the best and smoothest. Definitely a pride of Portland. CYCLING MINDED: As a cyclist I like to see the tools that are available here for you to use to put your bike together, if you fly in with just a cardboard bike box that you are planning to recycle. I also like the fact that you can just take your bike and put it on the light rail system right at the airport and go all the way downtown or to Beaverton, Gresham... Heck, you can transfer to buses which have bike holders mounted to the front of them and go everywhere, which included major bus and train stations. I'm not sure if it was 2012 or 2014 when I was here and I learned that there were 81 bike-shop in the area... but the extra mile this city has gone is definitely recognized and having it designed to incorporate the airport, which for me means Southwest Airlines, is outstanding! I look forward to many more happy arrivals and departures with SWA at PDX. If a SWA official is reading this, take time to recognize Parish. The guy is A1. I even asked him to loan me ten bucks, which he did .... And I gave him twenty bucks on the spot, lol, as a tip. read more

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Love southwest. Umm...party on a plane much? We traveled on Thanksgiving Day and if you read the fine print you'll see you get a free drank on this day. So what did we do? The peeps in my row ordered some beverages and we did our thang. The flight attendants were so sweet and walked up and own the aisles passing out snacks. No lame-o peanuts here people..I'm talking chips and cookies and all things yum when you are enjoying life in the skies. Before we knew it the flight was over. Man, that was fun. We should do it again. Don't worry about seats and bags and customer service. You're good. read more

Southwest Airlines - Airlines Near Me - Portland, Oregon

We love Southwest Airlines. My husband commuted from OR to CA for eight years...he amassed a lot of SW points, and I benefitted from a Companion Pass. I could fly with him for just the airport and security fees...usually $10.00 total! We have flown with SW twice during the pandemic and have felt SAFE both times. They are keeping the middle seats empty!!! Other airlines have you sitting by strangers...in essence...popping your bubble. Not so with SW. I don't know how long they will be able to fly with reduced customers, but in 2020 they did an excellent job. If you've never flown SW remember that they do not have assigned seats. Check in 24 hours exactly from your flight time and secure a boarding number. The boarding is a smooth process based on your A, B, or C number. Unfortunately if you're boarding last, under the C group...you may be stuck with a center seat once this pandemic is over. read more

This is a heads up so this does not happen to you. Checked in for my flight and said it was delayed. My original flight time was 12:05, it changed to 12:53 then 12:30 then 12:48 then 2:48 then 12:39 then all of a sudden I received a notice that the flight was back on schedule. By this time it had gotten late so most people were late or did not make it. This is the one time we paid for an upgrade and could not get there on time to use it. When we were checking our luggage they put late tags on then told us our luggage may not make it and they did not make it. Saw an older couple going thru TSA that there was no way they would make the flight. My wife has COPD so we barely made the flight ourselves. When I went to the luggage counter to check on our luggage they said we were late so the luggage did not make it, should be on the next flight and gave us a card with a number on it. I thought they should have sent it to our house, they said no you were late. The next day after picking up our luggage I stopped for breakfast after. Talking to the waitress telling our story why we were there she told us they had customers there for hours waiting for their luggage the night before. We all know Southwest sucks but I want everyone to know you need to be there on the original flight time even if they change it because they have no mercy and make it very clear with an attitude that they have the right to change it anytime they want, your problem not theirs. I am trying to get my upgrade charge back since I could not use it. I feel I should be reimbursed for my trip back to the airport to get my luggage but I won't even try for that one. read more

Southwest is losing our business after multiple multi hour delays in back to back flights. The free checked bag isn't worth a day of extra travel every time. read more

SouthWest Concourse - Comfy! But I Can Do Without the Gate Switcheroos. SITREP Beautiful Airport in Portland, OR. Beautiful SouthWest concourse there as well. Lots of places to munch and drink. But.... GATE SWITCHEROOS ...this is the second time I've been to Portland, reported to the C gate on the boarding pass, and then both (1) received a text, and (2) a gate-agent direction to report to another gate, ONLY to have report back to the original gate on the boarding pass at the last minute with a profuse apology by the gate agent. [Luckily this last time the gates were next to each other.] So I'm a bit confused. Does the Southwest-ground not sync with the national Southwest center? BOARDING Anyways, the actual boarding process - once you realize which gate you should be focused on - goes off without a hitch, as we line up and board our flight to Sacramento. THE LOWDOWN All in all, a quick efficient process. read more

Southwest Airlines - Flight 2477 from PDX (Portland) to SMF (Sacramento). Yippee-Kai-Yay! - Airlines Near Me - Portland, Oregon

Southwest is what is it, it's affordable and easy. We flew Southwest, carried on bags the way there and checked bags the way back, no additional costs. We upgraded our seats to business class so we would be automatically seating in the A board, it was easier than waiting in line forever. I get most annoyed when waiting to board or get off the plane, so it was smooth traveling. We ordered drinks, my barcardi and diet coke was around $5 and the tanqueray and tonic was only $3 (on special). You get nuts and pretzels, you can have both if you like. There are no tv's, music or media entertainment - but there is always the Sky Mall Magazine to entertain you with goofy gadgets. The best part was the fact it only took 1.5 hours to fly each way from Oakland to Portland and Portland to Oakland, because this girl has places to go! read more

Southwest Airlines - Rum and Diet Coke - Airlines Near Me - Portland, Oregon

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Love southwest and great customer service everytime. Love the w free checked bags and companion pass. But can't stand their boarding procedures. read more

If you are beginning a career that requires a lot of travel DO NOT make Southwest your preferred airlines. For more than 20 years I have flown over 100 times a year on Southwest. I have always had a companion pass and been A Preferred. I retired 18 months ago and don't fly near as much now, you can imagine my surprise when I checked in for a flight today and received B30 as my boarding number (I cannot remember ever getting higher then A19). It seems at the end of the year I lost all my status. I have several employees that are frequent fliers on other airlines. To my knowledge when they retired they were granted life time status at their chosen airlines. To make matters worse, several months ago I wrote to Southwest anticipating this issue. I told them I understood that keeping my companion pass was out of the question, but allowing me to keep my A Preferred status only meant I got priority boarding and free interned, can't see how that is going to bankrupt them!! It seems the LUV airlines does not have much love. read more

I LUV SOUTHWEST! I've said it for years. Seriously, geting it right every single time. We love you southwest. See you saturday! VIVA LAS VEGAS! read more

Southwest Airlines - Perfectly organized! - Airlines Near Me - Portland, Oregon

Great value! They broke my luggage but offered to get me a new one! Great customer service.

The staff for this airline are extremely unprofessional looking and they make me nervous when I fly them. Their cattle call boarding method is very rough. Unless you are one of the first to board you may not get a decent seat or overhead storage. If I had any other choice I would not be flying them. read more

Just got off flight #4014 PDX TO DENVER in tears. I'm traveling to Denver for a funeral with a child and a tiny pet. This was extremely emotional and stressful to begin with. I would like to share how I was treated during my flight. Dev/Deb? who is one of the flight attendants was extremely rude, unprofessional and kept harassing me during the flight. It is my pets first time on a flight so he was a bit anxious and wanted to be near me for comfort. I understand the carrier has to be on the floor under my feet for the flight but I kindly asked if I could have the zipped up carrier on my lap to calm my pet and the flight attendant rudely declined. It was extremely suffocating for myself let alone a dog who is forced under a seat in a carrier. I was threatened in front of my child of getting kicked off a flight her exact words were "mam if you cannot shut him up you will be kicked off the flight". This is after I paid $95 each way to fly my pet. She was targeting me and kept making comments when she walked by, I counted 8 times. My dog is a 10 pound well behaved Shih Tzu who is not vicious. A tiny bit of kindness goes a long way. The last thing I want to do is cause any issues on the flight or be spoken to so rudely by the staff. I paid for my flight and paid my pet fee. The other passengers sitting near me all agreed that the way I was spoken to and treated was extremely unprofessional and did not feel that my family was being disruptive. This experience has been so stressful. She was harassing me when I did everything I can to obey the rules. There is no excuse for the way I was treated. I do not feel comfortable getting on another Southwest flight. The way my child and I were treated was disgusting. If I could give 0 stars I would. Horrible staff. read more

I am consistently awed by the customer service and value. Changing a flight with less than 24hrs notice (in the least expensive "Wanna get away" fare type too) took 30 seconds and they never tried to upgrade me or charge me some sort of cancel fee. With all going on in the world with coronavirus this was such a relief of one less incremental cost or thing to worry about. We've had similar experiences changing flights for my brother who is active military and whose schedule changes frequently with little notice. I really didn't believe customer service like this existed any more. Thank you SW! read more

Southwest Airlines lost my business September 3, 2019 . This was a result of them no longer offering a non-stop flight from PDX to Reno. A very sad discovery for me!! Bye SW it's been fun until now! read more

6/20- gate E12 flight 542. The plane sat on the tarmac for over an hour, they boarded everyone, then found out they have mechanical issues, it's gonna take over an hour to fix (not sure why they didn't check while it was just sitting there the whole time). Missing my connection, they auto rebooked me on a flight 12 hours later with no explanation or verification that would work for my other travel arrangements- surprise, it's not going to. Probably the last time I fly with SWA read more

Review #273 - 2018 While we were waiting for our flight, my niece decided to take my daughter for a walk to stretch their legs. They were gone for quite a while and our flight was about to board and I had no clue exactly where they wandered off to. I didn't want to leave all our stuff at the waiting area & go around searching for them so I went up to the counter and the employees noticed I had a worried look on my face so they asked me if I was ok. I explained my situation to them and they told me that they would be more than happy to page my niece. Unfortunately, my niece doesn't understand much English so I wasn't sure if she would even pay attention to the announcement, but I told them to go ahead and do it any way. Several minutes later, they showed up before the announcement was made and we were all relieved, but they'd already put in a request for them to page her so the announcement came through any way. So grateful for their helpful employees! read more

45 minutes late PDX to LAS and weather is perfect at both locations! No first class! Awful airline! Now app and their website doesn't work!!! read more

Southwest Airlines - Airlines Near Me - Portland, Oregon

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Good airline only if you are looking for a bargain. Terrible in every other way. Rude attendants who touched me unnecessarily before take off. A slap in the shoulder is not necessary to tell me to fasten my seat belt. I will be paying the extra 100$ to check bags on another airline from now on. read more

Cheap and fast to the Bay Area and Portland. Ive been on 23 flights this year and 20 of them have been delayed. SW has been a handful of them. Being an hour plus late on this is like basically the time of the whole flight. Arrgh. I guess cheap non stops are still a toss up... read more

Southwest Airlines - Airlines Near Me - Portland, Oregon

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No complaints, Southwest is pretty solid everywhere I end up flying. No different from PDX although this airport is quite a bit smaller than most of the airports I've been to this year. The Southwest here hasn't been late, the service has been pretty stellar, and they didn't even do any last minute gate changes like other airlines usually do. Plus, they keep sending me free drink coupons! It's amazing what a free drink coupon can do ($5) to make me fly ($200) haha ... read more

Awesome gate agents. Traveling as a non-rev, they cleared me right away, and I had a row to myself because the flight was wide open. I like the Southwest terminal area. It is clean and comfortable. But I especially love the helpful and reliable staff at this station. Thank you for getting me on my first leg home the other day! read more

Southwest gets it right every time. Always on time. Even in Denver in the middle of a snowstorm they are only marginally late. No worries. They are it for me and I will choose them for service over fare anyway. Most of the other airlines suck in comparison. Southwest flight attendants seem friendlier than most and they are the only ones who try to make flying fun. Once I had a flight attendant tell me that their only responsibility is to get the passenger safely from Point A to Point B. I pointed out to him that it's a ridiculous notion and that their other responsibility was to provide service, whether they like it or not. Anyway, at the risk of rambling, I'll say that at least they try to be pleasant. Anyway, unlike other airlines, to date, I have never had a bad experience on SW and will continue to fly them until I do and probably even after that. read more

I flew Southwest for my first time just recently. I was impressed on many levels.. mostly by the attitude and sense of humor the staff had. The flight attendants made jokes that had me laughing out loud all through out the flight. Super pleasant and awesome staff both ways. The open seating was new to me.. Even though I was in the last group to board, I got pretty good seating. And I could check 2 bags for free! Southwest knows how to do it and they do it well. I will fly Southwest again. read more

Southwest Airlines - Airlines Near Me - Portland, Oregon

I wish they opened more kiosks sometimes, but the staff at the ticket counter was really nice! My plane from Portland back to the San Francisco area was delayed 2.5 hours, which meant I missed my connecting flight back to the Los Angeles area. I was extremely frustrated and upset (also visibly), but the ticket counter person was really nice and tried to accommodate me, so I did not take out my dissatisfaction on her. I was eventually given a voucher towards my next Southwest fight, but I am not sure if that totally makes up for all the stress my airline experience in Portland has caused me (arrival and departure). If I were to come to Portland again, I would make sure that I fly a route that is common, so that I will not miss a connecting flight again. Unfortunately, there are not that many direct routes between Portland and LA airports that are not LAX. read more