Good selection of appliances Fast checkout and loading…read moreStaff were helpful and friendly

I bought a refrigerator from the Lowe's Outlet, and the entire experience was absolutely…read moreunacceptable. When the refrigerator arrived, it had electrical wires hanging out and was visibly damaged, to the point that the delivery crew refused to complete the delivery. We then had to waste our time driving back to the outlet to find another refrigerator. The only replacement they had available was in even worse condition. Despite the additional damage, they refused to offer us even a small additional discount. We also found another unit with a yellow tag that we were interested in, but they flat-out refused to negotiate on the price whatsoever, even though these are outlet appliances with obvious damage and there is clearly some flexibility in pricing. What makes the situation even more ridiculous is that we were charged an additional one penny for delivery. Yes, one penny. After we had already wasted our time, gas, and effort dealing with an appliance that Lowe's should never have attempted to deliver in the first place, they somehow thought it was appropriate to charge us an extra penny for the replacement delivery. We ultimately had to take a refrigerator that was significantly more damaged than the original one, after making an unnecessary trip back to the store and spending additional time and money because of Lowe's mistake. The way we were treated was extremely disappointing. We felt like our time meant absolutely nothing to them and that we were being treated like garbage. There was no meaningful effort to make the situation right, no reasonable accommodation for the additional damage, and absolutely no sense that they valued us as customers. This was one of the worst customer-service experiences I've had at Lowe's. The entire situation was frustrating, wasteful, and completely avoidable. If this is how the Lowe's Outlet treats customers when its own damaged merchandise causes a failed delivery, customers should seriously reconsider whether the small discount is worth the aggravation.

Purchased another appliance from Andrew at L&D. Needed a white dishwasher. Surprisingly they…read moredon't all come in white these days. Andrew worked with us to find the right model and made arrangement for install. Sent a great installer and then followed up to make sure we were satisfied. Thank you Andrew for your great customer service.

If you thought the big box stores could knock out all the mom and pop appliance stores, then you…read moreclearly have never dealt with L & D Appliances. I have purchased appliances from Wendy at L&D for almost a decade now (I am a property manager). In that time I think I have placed at least 200+ orders and they have not missed a single delivery. I am not exaggerating. Home Depot, Lowes, and Best Buy have all screwed me on delivery dates or shipping issues but never L&D. They always hire great delivery drivers and installers as well. Joni (Johnny) and Sam recently delivered a speed queen coin slide washing machine and they brought the machine up a flight of stairs, down a flight into the basement and then hauled away the old one, very clean and respectful. This company really is top notch, any extra you are paying compared to the big box stores goes into their exceptional customer service.

I came here three times by washer and dryer. The thing is I have a business if my washer or dryer…read moreis breaks down during business hours, I have to be so frustrated because I cannot run the business because I have a Spa and Salon together so since I found this place, I just want to here and pay and pick it up and deliver to my salon and so that way I can continue the business because I have to wash over 10 times every day! I highly recommend this place to everyone who owns a business!

Our fridge broke so we needed a new one right away and Rock was a lifesaver. His communication with…read moremy mother was amazing and he helped us get a new one right away. He went above and beyond to help us get this new fridge in our house. He had to take apart the doors and it all took so much time but he was so kind and patient throughout it all and helped us so much. We also asked him to move our broken fridge to the garage and that one was also a process, doors had to come off and everything as well. Our house doors are very tiny and tight. He was AMAZING. And I would recommend coming here!! And remember to go to Rock! Thank you Rock so much for everything you did for us!

I had a great experience, thank you! Our fridge and icemaker wasn't working. We had a bad…read moreexperience with another repair place-- he came out twice, told us it couldn't be fixed, and that we had to "replace everything." He charged us a lot of money and fixed nothing. I'm so glad we called Pasadena Kitchens-- they fixed everything within 30 minutes and charged a reasonable price. One piece had to be ordered-- he ordered it for us, came back a few weeks later when it had arrived and installed it. Now our fridge works perfectly. They are fast, honest, well-priced. Thank you!!!

I recently had a very disappointing experience with Pasadena Kitchens. I scheduled one of their…read moretechnicians to come by a clients property to inspect the downdraft vent for the kitchen range. After coming by to inspect the vent, I was expecting a follow up call to let me know what the assessment was and what part(s) needed to be replaced and/or if the entire unit needed to be replaced. I called Greg multiple times over the next two days and did not get a response. I called the store directly and spoke with multiple employees about the situation and they said they would speak to Greg and have him call me, yet I never received a call from Greg. After a week of no returned calls from anyone I decided to go into the store to see if I could get some answers. I went in multiple times and I was told once again that they would contact Greg and get me some answers but still (almost two weeks later) I have not received any calls from Greg or any other employees at Pasadena Kitchens. I'm beyond frustrated and disappointed with my overall experience and will not be returning to Pasadena Kitchens. I'm in real estate and have over 700 agents in my Pasadena office that I will make sure to tell to stay away from this place. Very unfortunate that my experience lead me to have to leave a negative review. I hope Pasadena Kitchens does better in the future with their customers, but they will definitely not be receiving my future business or recommendations.

October 1st, 2025 Well, where do I begin? Got it...it all…read morestarted when I realized that our dryer wasn't dryin'. We tried to "YouTube" it and fix it ourselves, but after 10 days...to no avail...we had to call a technician to come out. The technician came and diagnosed the issue, but gave us issues. Finally the technician came with the part! What happens? He tripped the whole place and blew our outlet. At that time, we had it! After 4 weeks of no clean laundry and two trips to the laundry mat, my husband went out (same day the technician came and messed up...badly) he found GJ Appliances and found our new washer/dryer. Two days later...here we are! Right now, we are doing our first load of laundry AT HOME! How Professional are the staff. Made everything so easy and smooth... like butter. Thanks to Mr. Oso, our kids will have fresh laundry when they come back from school!

Awesome customer service and the prices are great. Telling all my friends and family. We will…read moredefinitely be coming back for our next appliance.

I had a weird squeaking and clicking sound coming from the dryer. I sent out a request and Arman…read morecalled me within 15 minutes to set up an appointment for that afternoon. He called 5 min before he arrived. Great guy, polite, and he had shoe covers ready before entering our home. He took apart our dryer, found that the sound was coming from some rocks and Bobby pins that I probably didn't empty from my daughter's pockets. But he checked all the parts and said they looked great. He helped me clean some of the excess lint from the drum edges. Gave me some pointers on appliance maintenance, and we were done in 30 minutes! Super nice guy, professional. He takes cash, Venmo, or check. 10 stars for saving me from buying a new dryer. Thank you so much!

Fast response and fixed a leak in our freezer water line that was spilling water all over the floor.read more

The tech came to look at my build in microwave. He began by removing it from the cabinet wall, he…read moretested , he replaced a small part, he said I will charge you $268 before taxes. I thought he was going to give me an estimate before he repair it, but he did not, meanwhile he asked to wash his hands in the kitchen faucet, of course I allowed it, but before I know it , he washes his elbows, and he put his head under the water, washes his bold head, came up splashing water all over my floor, and used my towels to dry himself off. He also looked at my broken washer, he estimated $390 for repair, I refused. He charged me $98 for service call, I told him I was given $75 for service call, he said he is the middle man, please call the office for refund. I would not call this company again.

My in-laws have been using these appliances for years. I recently requested a diagnostic service…read morefor my refrigerator. Steve asked a few questions to troubleshoot before coming out and it started functioning properly again. Definitely recommend this business 100%!

We bought a refrigerator, a dishwasher, hood, and induction range here a few months ago and have…read morebeen waiting to leave a review to be sure all the appliances worked etc. Here was our experience: We were met by Brandon the owner as we walked in the store and he spent time going through the models and inventory with us. We told him we were just looking at that moment. He was very kind and accommodating. A couple weeks later, we purchased all four items mentioned above. Brandon remembered us and he gave us a great price for all the items together. We were undergoing a kitchen remodel and asked if we could leave the appliances there for a few weeks and he graciously let us. The kitchen remodel took longer than expected (nearly two months extra), and we checked in with Brandon periodically and he still let us keep our items there for that long. The appliances were very low cost to deliver to us ($70 total for all 4 pieces since it was one trip). Prior to delivery, he tested each and something was needed for one of the pieces, so he called and let me know with full disclosure, which delayed the expected delivery a few days, yet he gave us an extra item repair because of the delay, and he got those 4 appliances to us when we needed them. Everything worked great, except we had an issue with the oven door of our induction range not closing fully, which prevented the oven from working. I called them and they promptly (within 3 days) had a mechanic contact me to fix the issue at no charge. Overall the experience was fantastic. I highly recommend this place.

They had a lot of variety but didn't have what my wife was looking for. The service was quite…read moreknowledgeable and had all the answers to my questions. The prices were reasonable and I had a good time at the outlet

"Hello Ricardo, I just wanted to say thank you for all your help at Pacific Sale. Every time I had…read morea question, you were there with clear answers and great support. I really appreciate your professionalism and kindness. Thanks again for everything.

I wasn't gonna give any star but got to put one as they don't deserve any! LATELY since the housing…read moremarket tumbled, HIGH PRICE OF HOMES and interest rates UP & just unbearable therefore no one renovated kitchen, bathroom.......their SALES NOT UP TO PAR. Sales person nice & seems sincere but once sales transaction done-it would make you felt like a HIT & RUN. Unqualified installer Gas Dryer unqualified with no due process and Due-Diligence after installation completed -they would make you feel like a Drive -Thru McDonald's NO GAS DETECTOR Equipment ON HAND to ENSURE whether the installation COMPLETED and Safe for consumers. Thanks GOD I ASKED lot questions. By the way this guys came in with NO-BOOTIES and willing to ROLL THEIR DOLLY ON YOUR millions home on a HARDWOOD FLOOR. Please CHECK IF THEY ARE CERTIFIED GAS/Electrician. I RECOMMEND TO BUY appliances DIRECTLY FROM MANUFACTURER\s.

Fast‑Fix Appliance Repair provided outstanding service. Yury arrived on time, diagnosed our LG…read moredryer issue right away, and completed the repair quickly with great attention to detail. The dryer works like new. Very impressed with the professionalism and speed.

First, their response is super fast. I called first thing in the morning and within minutes, I had…read morean appointment time for the same day. That is rare and worthy of high praise in itself. When Roman arrived, he took just a few minutes to find the problem with my dryer and provide me a quote for repair. I really appreciated that he described in detail the issue/problem with my dryer. Essentially wear & tear and HAIR over the years impacting the rollers, but overall he said my aging dryer was still a good work horse. I felt comfortable agreeing with the quote. Not only did Roman have my dryer up and working in no time, but as he was repairing the rollers, he saw an additional worn pulley and belt that he also replaced at no additional charge. I appreciated him taking the time to notice these little issues, his honesty & good work. I highly recommend their fast & efficient service.