The quick service area is horribly run! who ever they put in charge should be immediately fired! I have been buying cars and trucks at American Chevrolet since 1991 and since the new owners bought the dealership it has been a total cluster! Today's episode was with the quicklube service area. I made an appointment for my 2022 Duramax which I purchased from American Chevrolet (like my last nine vehicles I've purchased from them) by calling in since the online appointment scheduler doesn't work anymore. I scheduled a week later to make sure got the first appointment in the morning so my wait time was a low as I could get. When I arrived I was greeted by nice well meaning employees who are completely frazzled by another new procedure that has been changing constantly. I was told that now instead of first I'm five vehicles back. I arrived well ahead of my scheduled appointment. I have always had my vehicles serviced by American Chevrolet but this is the last straw, I don't pay a premium for service when it's so badly run! read more

Responsive, took the time to answer my questions, good price, honest. I felt important and they were wanted to ensure I was completely satisfied with my experience. Salesperson was very knowledgeable and if he didn't know something went off and found the answer. read more

Tried to get them to honor a nationally advertised lease from GM/Chevrolet and they quotes more the two times the lease payment advertised!! Are all California Chevrolet dealers trying to rip off the consumer??? Why advertise a lease that no dealer will honor???? This is one of the biggest cases of false advertising I have ever experienced!!!! No wonder Tesla has no dealers!! Part two; now they really have me pissed! One of the managers has the gall to try to tell me that because the MSRP of the vehicle is different than the lease offer, that the vehicle would not qualify for the special lease program. Do they think I am stupid? Every lease out there stipulates a specific model, and the base MSRP the monthly payment is based on, however every lease program out there will still apply as long as it is the specific model type! This dealer is clearly just trying to take advantage of the consumer. Buyer beware!!! read more

I had a great experience at American Chevrolet Modesto, staff were friendly, very helpful and left there completely satisfied with my purchase. Rudy read more

I am editing my last review about American Chevrolet and the tire issue... The operations manager contacted me via phone call and agreed the tire should have been taken care of under warrenty and sent me a check to compensate the tire cost... Thank you Micheal read more

American Chevrolet - Torn tire tread due to defect and American Chevrolet refused to even warrant the tire but instead tried to price gouge my on a new one. - Auto Repair Near Me - Modesto, California

Larry our salesman was amazing. We came in looking for truck and he was so patient with us. We got in to the truck we wanted with the price we wanted and the additional coverage we needed. The entire staff at American Chevrolet is kind and friendly. I can't say enough good things about Larry though he worked hard for me and my family to get us our truck. Larry you are the man! read more

This is the beautiful 2022 Malibu that Jonathon Quevedo sold me. Such great customer service. I highly recommend American Chevrolet. I'm definitely looking forward to my next purchase. read more

We received a great service by Luiz. We knew what Chevy we wanted but we weren't sure if we could swing it. He made a plan and broke everything down for us in Lamen's terms. Thanks to him we have our new, dependable vehicle, and we couldn't be more happy with it. 10's across the board would recommend this dealership. read more

American Chevrolet has to have the worst service department I have ever dealt with. I've had my truck 9 months the truck has been in the shop 8 times. 5 times for leaf springs that pop, 2 times for in the infotainment screen issues and now the truck is using oil. They will gas light you and fix nothing, told me it was normal for vehicles to use up to 3 quarts of oil in between normal oils changes and up to 1 quart per 1k miles if you tow with your truck. I asked for the bulletin, and they could not produce it for the diesel engine. They will not troubleshoot your vehicle. At this point I've started the lemon process. The springs still pop, infotainment screen is glitchy and my new truck eats oil. American Chevrolet will look for every excuse to not validate their costumers' concerns. Stay away!!!! read more

This review is long overdue but "better late than never" right? My husband and I had been shopping since November of 2022, we decided to visit American Chevrolet because we were in the market for either a truck (silverado) or a large suv (tahoe). Upon entering we were greeted by Dom, super friendly and up beat guy! We told him we weren't there for a purchase as we had just begun our shopping and he was perfectly ok with that, there was no pressure on his side as far as trying to push a purchase on us but man was he helpful in answering all of our questions and facilitating the test drive! We left and didn't end up coming back until January of this year and to be quite honest the only reason we went back was because of the great experience we had with Dom! We visited a few dealerships and it just didn't feel right, the interactions with staff were not bad but they weren't great either. Long story short we called Dom, made an appointment and he did an amazing job as usual making us feel comfortable, answering all our questions, and addressing all our concerns. Thank you Dom for not only helping us through the whole process but for making it an enjoyable experience! You are the best ! read more

American Chevrolet - Auto Repair Near Me - Modesto, California

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Want to give a shout out to this dealership to let them know how efficient, knowledgeable, polite and friendly Juan Moreno is. Took in our 08 blazer for a little issue and they figured it out. It ended up being less than what they quoted, which is really a good thing and it was done quickly. If we have any more issues, we definitely want to deal with this gentleman. He's an asset to your company. read more

We have bought 2 cars in the past 6 months from American Chevrolet. We had exceptional customer service both times. Larry Hollingsworth helped us both times and we couldn't be more pleased with his customer service. All of the staff went above and beyond our expectations. read more

American Chevrolet has bad communication with consumer. We dropped off our car for a recall and diagnostic on Wed and we didn't receive a call for update. My husband went the weekend and called them on Monday for update. They weren't available so they said they would call back. Over an hour passed and they returned my call. At this point I didn't even want them to work on my vehicle do not trust them to do it right. Consumer beware! This is the second time we brought a vehicle to them. The last visit took 3 months to fix the car! read more

Very frustrated with their service department. I have been trying to get my truck fixed since March. They needed to wait for a field tech from GM to confirm what needed to be fixed no problem waited a few weeks called back asked when are you making an appointment?? Stated they were still waiting... so I called GM, GM stated there shouldn't be this long of a wait suggest maybe I should take to another dealership but Carl kept promising me he was trying to get it fixed but now his In house tech is sick and the other one is gone he will be back next week.. okay well I'll need a rental and GM agrees I need a rental. So my appointment finally scheduled for tomorrow. They have no rentals available and I'll have to pay for it til SHE (the manager) states it's warranty or not. Told me I was the only one who heard a clung well weird I never stated I heard a clung that was their team I stated what the truck was doing they heard it when they took a look at my truck in MARCH. So I'll have to reschedule my appointment and give them my credit card information if I want a rental now. I have two jobs and children. I can't just not have a vehicle and I need one that works properly. She was extremely rude when I reached out to her, I was only trying to explain how frustrating this experience has been. And this isn't my first bad experience but I wanted to give them another chance so my fault for doing that. Very upset. read more

DJ, MJ and Jose made for our first online (sight unseen-except pictures) experience to be a great one. The car was as the pictures showed, which was in excellent condition. They answered all our questions promptly, even on their days off. They honored everything they told us over the phone. We would highly recommend DJ and MJ! Thank you! read more

Great service, I highly recommend Dominic and Martin. I came in with an hour to buy a car. Dominic did an amazing job making of doing that. Martin welcomed us in without an appointment and helped with the on star setup while all the paperwork was being done. Thanks, Dominic, for making sure everything was handled correctly and with care. I definitely will be back. This was my third purchase at American Chevrolet. read more

Exceptional service! Everything from locating my dream car to financing.....we will continue to use their service for future auto purchases

Have bought three vehicles over the last two years and every transaction has been flawless!

I usually don't enjoy shopping for a car but the crew at American Chevrolet made the process seamless and pressure free. Our salesman Larry H was awesome and made us feel welcome. Felt like we were chatting with a friend who happened to be selling us a car as opposed to the typical car shopping experience. We purchased a 2018 Honda Pilot which was what guided us to the dealership and ended up buying a 2020 Chevy Bolt LT also. Brian in finance was awesome also and very transparent and informative of the fees and what not. Larry will be the first call I make when it comes time to buy another vehicle. Thanks again guys and keep up the great work!!! read more

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Had a great experience purchasing a new truck from American, their team never disappoints

Horrible service taken over 5 hours for an oil change and tire rotation is just ridiculous absolutely horrible

I recently bought my Silverado from American Chevrolet. It was a great experience and Miguel Garcia along with the sales and finance managers were terrific. Thank you ! read more

I love American Chevrolet. They are a first class family dealership that truly treats their customers like family. From sales to service they are friendly and professional. I recently made a purchase on a 2021 Silverado. I had the pleasure of working with Sharil. He has a genuine caring personality and is not your "typical" salesman. He realized I had a appointment and got me in and out in an expeditious fashion. read more

American Chevrolet - Auto Repair Near Me - Modesto, California

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Hello My name is Fabian Espinoza...I just bought a new truck with American Chevrolet and they customer service was excellent,Ana Lilia from internet sales explained me every single detail about my new 2021 trail boss she's amazing and honest with everything she told me,no hiding prices like other dealerships ....Also Cesar Dávalos from sales he's also good he helped me with all the paperwork...I would definitely recommend AMERICAN CHEVROLET... read more

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This dealership sold me a lemon. My car has spent more time in the shop for repairs then I have driven this car. Buyer beware

I had a great experience with Dominic! He's a great guy to work with super patient and gets exactly what you're looking for!! If you're looking for a car talk to Dom he'll get you what you need and want! read more

American Chevrolet - Toyota Tundra - Auto Repair Near Me - Modesto, California

Martin the sells man was awesome! If you're buying a vehicle, buy it from him! I don't think I would've bought my car if it was someone else. Good job! read more

I wish we had the 5 star experience. We made an appointment online at least 2 weeks ago and chose a particular mileage service to be done. (22.5k) We chose the option to wait as we drive almost an hour to get there because we have had good service there in the past. We were told when we arrived we would need to leave it all day or until tomorrow. For a service?!? Why have the option to choose to "wait at the dealership" if when you arrive they tell you that you can't? It was basically an oil change, tire rotation, replacing an air filter and checking fluids and lubricants and topping things off and doing their normal "safety" type checks. Something that probably pays the mechanic 1.5 hours in labor but only takes them an hour to complete (if that.) Then when we arrived the service advisor we chose was busy and basically walked by us as we spoke with another rep and said I'm with another customer and vanished. So we were told to move to the quick lube since leaving the Tahoe all day is out of the question and they give us crap cause we don't have an appointment with them. We spoke to the service manager who "listened" but I'm sure could not have cared less. I'm sure we aren't the only ones complaining about appointments and inconvenience. Then when the quick lube employee took the Tahoe he drove off with the e-brake on causing the brakes to squeal until he realized why. I get it that a little ways won't hurt it but when it's your vehicle and you take very good care of it it's very irritating that someone else wouldn't handle it with care as well. Especially when it's your job. We are not unreasonable people and fully understand how businesses work, especially car dealerships. We know an appointment is not a promise to have your car looked at right at that moment but more of a check in time. But don't give people false expectations online that it's so easy to wait for a service when in reality your shop is backed up and you can't get to simple maintenance. read more

My Dad came in to look for a Silverado for the family to go on long road trips with. Fortunately Dominic from American Chevrolet approached us and asked if we had any questions or what type of truck we were looking for We went there to look for Customs thankfully Dominic was really helpful and showed us the difference between the Customs And LT's. His recommendation was great so we ended up with going with the LT. A huge thank you To Dominic and also the American Chevrolet! read more

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My Tahoe just needed a oil change, I usually go to Alfred Mathews for that but when I called them the soonest they could do it was late next week. Drove up to American Chevrolet and pulled into their Express Lube. Was promptly met by a service advisor and he said it would be 1 1/2 hr wait. They were extremely busy at the moment. I went into the waiting area and was pleasantly surprised that in 45 minutes my Tahoe was finished. I have had previous experience with the service department when I had another vehicle. Have always been satisfied with their service. Just for info, I was going to Alfred Mathews because that where I bought the vehicle. read more

Today I took my 2017 Chevrolet Malibu in for service and Eric Bledsoe was my service advisor. Eric was extremely courteous and helpful. The service area as well as the rest of the dealership was very clean and everyone was super friendly. I definitely plan on returning to this dealership for my future vehicle services! And, possibly even purchase my next Chevy from American Chevrolet! read more

American Chevrolet - Auto Repair Near Me - Modesto, California

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Fernando the sales manager was awesome. Honestly great to work with and helped in every way possible. Very happy with him and my new car.

I purchased a 2019 Nissan Murano from ANTHONY 11/18/23. The whole staff was awesome from Anthony to the credit manager to the service person. They washed and detailed the car thoroughly gassed the car up,answered every question,assisting with my insurance just endless non pressured assistance! Highly recommend! What a tremendous experience. Easy 5 stars! XXXOOO read more

Purchased a truck from Jonathon in Commercial Sales-Smooth purchase, not much more you can ask for. Jonathon was professional and helpful!

Do not get your car serviced here. i tried to get my trucks leaf springs replaced under my extended warranty 3 times already and they said they couldnt do it just cause a noise. The last time they looked at it they said they fixed it but they fixed some other issue that was going on but the leaf spring fix was BS. This 3rd time they said...There is a bulletin to install inserts and replace the rear leaf spring shackles. I got the brake vacuum pump covered but the rear suspension noise not covered. Cost to replaced the rear shakes and install the insert is $490. So i said i dont want it fixed if they not gona cover it under my extended warranty. So they decided to charge me $180 just for them to look at it wich was major BS. GO TO A DIFFRENT CHEVY DEALER read more

My service is always great at the Dealer. That's why I go to the Dealer. I have feedback regarding the quicklube service though hopefully someone hears me out on this. Its about the new decision to use 2 bays for appointments only and use 2 bays for first come first serve services. I waited really long for only being 5 cars back. Before I would have been out in about 1.5 hrs with only 5 cars ahead of me. Now its double and I saw people leaving cuz the wait was to long and there wasn't that many cars in line yet there was a free bay in the appointment only. I bought all my cars here but as far as oil changes Im gonna have to make a change cuz I can't wait 5 hrs for an oil change. read more

Purchased a truck here with the assistance of Joe Haro and David and his crew. Have had some work done to it including installing some steps and they installed a dashcam also. They are really nice people who are serving their community and they've been doing it for years. Chevy makes a nice product if you are in the market for a new or used one give the guys at American Cheverolet a call. I'm glad I did! read more

I bought brand new suburban from this dealership 2023 for my limousine company with commercial loan and when i call and check for my plates and registration i get informed that they did as personal vehicle commercial loan and personal plates. First time ever this happened my sales guy dj was very nice and professional thru the whole process but there paperwork department i would never recommend anyone buying commercial vehicle from them just this small mistake they made now i cant use my vehicle for another 3-4 weeks big loss for us for buying vehicle from them read more

I'm from the bay area and I visited this dealership last Wed 2 hours away bec it has the vehicle that me and my family liked when we were looking through the choices Capital One has given us. From the first person we've encountered (receptionist and Ana) to the last (the one who assisted us while explaining during the signing of papers), all of the personnel were friendly and helpful. The person who was assisting us during the showing of the car (Martin Gomez) was very helpful. He accommodated all the requests I've made in seeing the car like requesting to drive it greater than 60mph. I am still on my way in building good credit and I was a bit embarrassed but they were able to assist me and help me get the best deal for me and my family. The car is as advertised. It ran very well. There were a few tiny scratches and the paint on the side mirrors have peeled off but those are really not noticeable. It was a used car after all. What is important was that it was well-maintained and ran very smooth. All in all, the process of buying the vehicle was easy and fast. I was able to get the car the same day. It was worth the trip of 2-3 hrs drive to and from Modesto. I highly recommend the service from the American Chevrolet dealership in Modesto. read more

If I could give this company less than one star, I would! These people have destroyed my vehicle. I have spent thousands of dollars here and every time I get my vehicle back something else is wrong. read more