I had a really disappointing experience at this American Eagle outlet. I bought 3 T-shirts last week and came back to return them, but the store refused my refund because the tags were not attached -- even though I still had all the original tags with me. No one informed me about this strict policy when I made the purchase. Honestly, this makes no sense. You offer a 30-day return policy, but expect customers not to remove the tags at all? That means you can't even properly try or wear the item. That's unrealistic and very inconvenient. If tags must stay attached, they should at least be designed in a way that customers can try the product comfortably or reattach them. This experience really changed my opinion about the brand. I was planning to buy more items, but after this, I won't be coming back. Very disappointing. read more

American Eagle Outfitters - Customer service is trash - Accessories Near Me - Orange, California

Today was my first time shopping at American Eagle. I received excellent customer from Hayden and Nayeli! I found a cute pair of jeans and left a happy shopper! Thanks gals for your kindness and great service. I'll be back again! Darla Shackford. read more

Customer service here is non existent, the moment i mentioned I had a return, their demeanor changed. I got called to the register by Jacky - the girl with a bad attitude. She called me over and didn't even make eye contact with me. No smile, just a serious face. She said I needed the tag which I didn't have but I did have the receipt. Then I spoke to the manager & she said if I bring back the tag that they would be willing to make an exception, and I told her an exception for what - at that point if I have the tag and my receipt it wouldn't be an exception; they would simply be doing their job! Just a side note - I've been to the Brea location and the girls their are super sweet and friendly, so I'm gonna stick going to the brea location that is much more welcoming! read more

Fraudulent return policy. Bought a pair of jeans, took the tags off & wore them that same night. Within an hour, the jeans became so loose that I felt like I was swimming in them. Assuming the jeans were made out of cheap material, I tried to return them the next day (WITH THE TAGS & RECEIPT) and was faced with a rude and condescending manager who had absolutely no interest in providing any sort of customer service and or even sympathy to this new policy. Not a single "sorry for the inconvenience" or "I understand". There needs to be some flexibility with this new policy, but there's apparently not even an option to exchange for a new size. Complete waste of $50. read more

Horrible customer service. The girls act like they own the place and treated me like I was doing something wrong they accused me of removing tags purposely and returning old clothes. I explained I literally bought the clothes two days ago and my kid who's 12 removed the tags! I had proof of purchase. I'm an adult why would I try and rip off a place for $35 jeans give me break! This is ridiculous the way the talk and treated me in front of people. They said people do it all the time. Maybe their friends do since they're kids themselves working there. I work way too hard to waste my money at this shit whole again. read more

Why they choose this place to pick up my orders,I have to see the arrogant face of so call manager call Neyeli,she is always in the bad mood,never acknowledge,you talking to her and she just turn around.very disappointed to go this location. read more

Delaney was an amazing associate who helped my boyfriends daughter find her perfect back to school jeans. I highly recommend coming here. The cashier helped us order online and Jackie was also amazing! Thank you all for help with back to school shopping! read more

Wrong hours. Went in at 7:50pm just to find out they close at 8pm and not 9pm like listed on maps

Came in to return an online order. Long story short: terrible customer service. Beyond terrible. Couldn't locate my order number in my email despite trying repeatedly. The cashier just stood there and watched me try, offering no help or alternatives. Finally, she recommended calling customer service. I had to ask for the number and called in front of her. After all that, they finally took my return and said "this will only work if you have the original form of payment." Which I did. But this is just not the way to treat customers who are spending $ in your store and trying to go about things in the right way. Left an awful taste in my mouth and makes me hesitate to buy anything online from them ever again. read more

Terrible service, went to pick up an online order and not only did they open late but the person that open didn't even try to greet me and was super rude. read more

Just visited this location today and the service was awful. No dressing room attendant, and when I asked the girl at the register she just said "Someone is over there" with an attitude. I said that I had just come from over there. I then saw another girl (whom I assume was the attendant) finally walk across the store to get me a room. There was a 5 item limit, so I was told to hang any additional items outside the door so I could try them on after. Once I was done and ready to try on the rest, I was surprised to see all the clothes outside my door were gone. One of the items happened to be the last small in a jacket I liked, so I proceeded to scan the store to find it. It was under a huge pile near the register. The same girl at the register with a bad attitude looked at me and said "um are you in line?" I said no, that I'd been trying on clothes and was told to leave anything over 5 items outside my door, and when I opened the door they were gone, and I was pretty sure these are the items (I was right). She then said "I took them." No I'm sorry, nothing. The exchange was so uncomfortable and rude that I ended up just buying the jacket and other items online right there in the store. Totally unprofessional and just plain lazy. read more

Terrible customer service, nice shirts. We bought two shirts for a xmas present and requested a gift receipt. No gift receipt was included in the bag. We texted AE and then called and were told that AE cant provide a gift receipt after the fact. One rep said the return the order entirely and re- order the items with a gift certificate -- and hope it gets filled right. And have a nice day. A supervisor said no, just put the order number when you go to a store, but if a store isnt nearby then WE will have to go online and get a return label to gift to the person who got the gift. And have a nice day. Its a messed up system. read more

terrible service! you need to train your staff again. One of your gal who saw us waiting in line and decided to walk away from us to avoid assisting us. I notice she only helped non- asian customers. She dont have the name tag but she dyed her hair blonde/bright yellow read more

I can't say I've been a huge American Eagle Outfitters fan over the years, but I still think this is a really nice store! This location has a good selection of hoodies, t-shirts, and casual dresses. With the holidays so close, they had some really cute Christmas displays up and fun accessories out. The customer service is good here too. I only saw one employee working, but he greeted me warmly as I walked through the store. There are tons of great sales items towards the back of the store. This is a great place to stock up on cute t-shirts and tanks. This is definitely a store meant for the younger consumer but still a good place to find cute things at great prices when shopping at the Outlets at Orange! read more

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I always find some great pieces here, the organization at this location is not always the best however they are located at an outlet mall and being that I work at this particular mall I understand the crowds and traffic. Had a great experience in the fitting room, my mother, and I were all in there and she was very helpful grabbing other sizes and even making recommendations based on material etc. Parking here can be a pain the butt at times so just be patient, closest parking is by Neiman Marcus Last Call or Saks Off Fifth Ave! read more

American Eagle Outfitters - Got these SUPER COMFY striped pants for 30% off! I would live in these if I could! - Accessories Near Me - Orange, California

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I never got the name of the awesome woman who helped me out on Sunday the 6th. While I waited outside the store she kept me busy in a casual quick chat until I was able to enter the store. As I was wondering around slightly frustrated since I saw dressing rooms were closed. No woman wants to just pick out a size of jeans without trying them on. No one size fits the same. So I tell her my size in a certain brand, and as I had the jeans in my hands she tells me to go down one size in one style and down two in another. Today I finally get around to wearing the jeans I purchased, with great surprise they fit like a glove. Sorry I didn't get your name. Thank you so much! read more

Reyanna! You are a Ray of sunshine. I loved her from the moment I walked in. Thank you for making my shopping experience great. You are a huge asset to your company already. Keep shining !! read more

Came in looking for a flannel, they have a lot of different styles :) I bought two pairs of jeans, they have a deal going on where you buy one get one half off! I also got a top, didn't realize it was 70% off until I checked out. LOVED everything including the staff. read more

American Eagle Outfitters - Accessories Near Me - Orange, California

Shoutout to RJ, Priscilla and Samantha! Every employee was so nice to us and made us feel comfortable shopping there. Everything was clean and organized and the fitting rooms were open! Fast service with a smile as well. They had a great sale, we saved a lot of money compared to other stores we went to. We ended up signing up for the credit card and that was a fast and simple process as well. My fiancé and I will definitely be back to this location. read more

I've never yelped a store but I feel like I have to!! RJ was amazing, and I really hope that was his name because he was so sweet! Honestly I felt like I was shopping with a friend getting help from him! He chose jeans out for me and made sure I was 100% satisfied. I really hope someone sees this and acknowledges his hard work, he's such a good worker!!! read more

They stole my money, literally. I had a gift card for American Eagle Outfitters. Back of the card reads: "AE gift cards have no service fees and no expiration dates." I tried to use to today, and discovered that the balance was $0 because American Eagle decided to help themselves to all of my money because I didn't use it in 3 years. Hope that $25 dollars was worth it, you greedy bastards, because I canceled my purchase (more than $25) and will never spend a cent again in your stores. Oh, and even better - they tried to mislead me when I called. I asked what happened to my money, and was told it was used for a "purchase." When I questioned how that could be possible, since I just literally this minute removed the sticker with the PIN number, it was told that the money had been "forfeited" due to an "extremely long time" of inactivity. When I pressed, I learned that "extremely long time" to American Eagle means, apparently, 36 months. Just be honest and say: "hey, we decided we deserved to take all your money to compensate us for doing absolutely nothing for 36 months." Can someone at AE please explain to me how, if they card has no "expiration date" - it is still subject to 100% forfeiture at 36 months? Seems kinda like, you know, a complete rip off. read more

Charlotte is super sweet! We were browsing around and were asked if we needed any help. We found great deals such as buy one get one 50% off. Checking out was a breeze and I got to enter my phone number to have the receipt sent to me via email. Loved Charlotte's Hocus Pocus shirt and was also complimented on my Rilakkuma mask! Overall a great experience and super friendly service! Will definitely be back. read more

Daughter: Since it's almost Christmas, I decided to get a gift for my mom and babysitter. I found the perfect outfits for them! Dad: What a day! Busy shops and long lines and chatty cashiers. Daughter: It's overall a good place to go when you need a lot of different variety of clothes. read more

Came here on a Friday night and was blown away by the level of customer service! Could tell the manager on duty was Jeremy and was doing a fantastic job managing the store as he was so friendly and had such a great presence about him! I tried on about 5 pairs of denim shorts and the all of the sales associates were so attentive to helping me find exactly what I was looking for. Ended up purchasing two pairs of shorts and was so happy with my purchase... but what was the cherry on top was the amazing service by the entire team on Friday night, 7/16. Thank you so much! read more

BAD CUSTOMER SERVICE!! I felt harassed!! I understand that mask is required due to "safety" measures!! However when someone is rude about it, it's unacceptable! I felt watched the whole time I was in the store! My mask was a little loose but it was ON right! I got kicked out the store just because this associate thought it was under my nose! He kept following us inside the store until he came up a second time and told Me that he was going to have to ask us to leave!! This was very disappointing! Don't come here! They are rude!! They need to work on their customer service read more

Shoutout to Yocelyn for her great help and service!! Yocelyn helped my sister and I navigate the online AEO website and to complete our order in-store instead. Her expertise, patience, and positive energy made the process quick and enjoyable, saving me time and getting me the clothes I wanted immediately instead of having to wait! Everyone else in the store were really nice and helpful as well, definitely an enjoyable shopping experience! read more

Overall a good experience here! My only complaints are that the whole store smelled faintly if chlorine, especially the dressing rooms. That being said, the staff was great. I was greeted within 2 minutes of entering the store. I was looking for jeans, and the girl folding and restocking them was very helpful. She asked me exactly what I was looking for, and directed me to a style. She asked what size I was, and I told her I hadn't bought jeans here before, but typically was a 12 or 14. She looked at me and said I was probably an 8 or 10. I thought there was no way, but tried the 10 anyway. She directed me to the fitting rooms and told me to let her know if she could grab me another size. The guy running the fitting room was very friendly. I have to admit, my hopes weren't high. This was the 5th store I'd been in that evening, and I wasn't expecting much. The jeans fit perfectly. They were comfortable, they fit just like the girl said they were supposed to. I believe they advertise them as jeggings. But I was definitely happy. They guy at the register was friendly and helpful as well. All in all, I had a pretty good experience here! I will definitely be coming here for jeans from now on. read more

This AE is located in the the Block of orange. I stopped by looking for some sweaters and pants for the winter time. I found some cool jeans and I'm very pleased with them. I found the sizes I wanted as well. As soon as I walked in I was greeted. After that all the other employees just avoided me or didn't offer help. The only thing that frustrated me was trying to find an employee to open up the dressing room. If you're going to require a key to get into the dressing room then you should have a fitting room attendant there at all times and not have them running go backs. Also, what's the point of checking how many pieces you have when you're done with the fitting room no one is there to check how many pieces you came out with. It made absolutely no sense. read more

Do not shop here. They will not accommodate you except tell you the policy is in the fine print that no one ever reads because they print it so small. But apparently the employee who reads it had to go out of her way to let me know. I'm so happy she feels so proud of herself. Anyways, you spend so much money and stay a loyal customer but it doesn't pay off in the end. Thank you American eagle for screwing loyal customers like me over. Also I've worked in retail for years so I know how the "being rude to customers by discrediting them nicely" game works! And again I'm so proud that the employee that works at this location can read! Good job and pat on the back for you! read more

The employees at this location create the best shopping experiences. They are all so kind, honest, and helpful! We really had fun and found a lot of great deals. Thank you RJ, Jeremy, Kelsey, and Jasmine! Very COVID safe. read more

Came into AE looking for some gifts, the manager Eddie was so helpful, and insightful. He guided me through the store and really seemed like he WANTED to help me, and that he cared for my opinion! Will definitely be coming back, amazing customer service. Thank you Eddie! Btw he's cute read more

Came in tonight (Wednesday) and the store was pretty busy. I received a $10 coupon in my email so I wanted to use it. While looking at the shorts, I was unable to find a size. A girl that was organizing the shorts did not say one word to me so I asked her if they had any more sizes & she replied that what they had on the area is what was left. Instead I asked Megan if I could order online if I was unable to find my size. She offered to look in the back, but was unable to find my size. She offered a different style & found another different pair of shorts that I might have liked better. After trying them on, I decided to go with only one of the shorts. While paying I also decided to recycle one of my old jeans & they offered an additional $10 off for donating my old pair. Thank you Megan for the great customer service experience! read more

Management is extremely rude, not just to customers but employees as well super unprofessional.

I had a really good experience here this weekend with STAR! She was awesome and went above and beyond to help me find the perfect jeans! I'd for sure come back just because of the good experience I had with star read more

Lines are crazy long and they don't bother adding additional employees to the register to help facilitate. I only go here for returns but I usually expect to spend a minimum of 30 mins to wait for a register to return. read more

We've been shopping for few hours by now. Went to Levi's and I was so surprised by their amazing customer service. Same we got at Lucky Brand. Then we went to American Eagle Outfitters and I can't tell you how rude was their cashier. Well she was as rude as the manager of the store. I will never buy one single thing from them. Zero customer service! read more

This place sucks I get asked a million questions before walking in the door, after walking in I still get stopped by every single employee and they try and carry a conversation I don't like to be called by my first name by people I don't know especially while shopping around it was not ideal, maybe give some space to shoppers but over all good product read more

I have bought many jeans and take with supervisor Jack about jeans order 10 days ago have to wait until April to get money back from item not received read more

I came in On March 7 in the afternoon and the guy in the front was so nice and friendly! I forgot his name unfortunately but he was super sweet & helpful. Natalie was super nice as well she answered all me and my sisters questions about the difference between jeans. :) read more

Worked here for ONE week, that's all I could handle. I've been an assistant store manager before and was only trying to be an associate but their management was so awful I was mortified. You know when you can do a better job, that something is very wrong. The hiring manager asked me what I filed on my W-2's NOT KNOWING it was illegal to do so (seems like something you should know), employees were not very friendly, and they told me that "when the back room isn't functional neither is the store" and let me tell you how dysfunctional their back room was. Though I wish them nothing but the best, I recommend not working here or shopping here due to the competency level of their store. read more