5 Stars to Joslyn S. Who gave excellent customer service even though it was 5mins after closing time. She came to the register and greeted us with a smile as if her shift just started. When I told her my wife needed another size She offered to look in the back. I told her the tall blonde looked already and didn't find any so Joslyn went a step further and helped us find it online. Management: I have worked in customer service for 17yrs and one fact remains, Service is KEY no matter what time it is or pay grade. Joslyn S. displayed this and it was greatly appreciated. Please consider her for a promotion. If you can't due to costs, pls give her a bonus or gift because if it were not for her, we would not be shopping at your store again. read more

Yesterday I came into this store because I was hoping in purchasing a denim jacket that I've been wanting for so long! I saw it right when I entered the store and I literally just put my arm through the arm whole. When I did the employee was talking on her headset and took the exact same jacket I tried on while saying something on her headset about me trying it on. It made me feel weird, because then I was walking around the store and then she just kept staring as if I were to steal something. The thing is American Eagle has been my favorite store since I was in high school. Wont be coming back to this location ever again. read more

I used to like this store a lot because the staff/crew working were knowledgeable about their merchandise and were very willing to assist their customers...until yesterday. The girl working the floor at around 1 pm cannot be bothered. And when she finally did bother to say something, all she said was "I don't know. I've only been here a month. Ask my manager". And when I asked where the manager was, she just turned her back. Maybe she is tired, or hungry, or even frustrated or even a having a bad day, but she made a choice to work at retail and "I don't know" is not an acceptable answer to a customer and turning your back is definitely a NO-NO. Minimum wage is still a wage and you still need to work to earn it. I think someone needs serious training, AE! read more

Honestly the best customer service I have ever experienced! They were so helpful and understanding the entire time! Definitely going back soon!! read more

The staff here is amazing! Isaac and Mari helped me and went above and beyond! The rest of the staff was super kind as well!

I went into AEO 1/8/2020 to go get some flannels that I need for a funeral because it was the color teal. I went in and got the tops I needed but needed one more medium. I saw that they had one flannel left on display, no one greeted me as I walked in and the employees were huddled together. So I went ahead and got the top down myself, then an employee came up to me and said "we steam those tops on display so we can't put it back up, are you going to take that?". Obviously I was because it was the size I needed. But what I thought was rude is that employee she went to the rest of her employees looked straight at me and told them I had taken the display. They were talking about me when they didn't do their job and greet me? They didn't come up to me and ask if I needed any help? I went to go pay and the cashier was quietly scanning all of my items and didn't say a single word to me, this is an American Eagle I will now stay away from because obviously they don't know how to be nice and have horrible customer service. read more

We are on vacation and we brought my nephew here to buy some jeans. He's a teen and he's gained a little weight so we weren't quite sure of his current size. Fortunately, we met RJ! He was extremely friendly, helpful and knowledgeable. He knew exactly what my nephew needed and he enjoyed helping us. We had no idea of the complexity of fits for boy's jeans. Soooo, we loved the jeans but RJ is what makes customers like me enjoy the experience and keep shopping with the brand. RJ is an asset and AE needs a manager like him in every store. read more

They were soo welcoming, assigned me a dressing room with no problem and helped me if I needed a different size to try on. I also love there clothes especially there jeans! Great assistants! read more

The AE The Dream Jean Curvy High-Wasited Jegging is a pair of jeans from the American Eagle Outfitters Company. This pair of jeans is very popular among women nowadays because this brand is very popular, its known to be a 'you get what you pay for' and the jeans last a very long time. This specific pair of jeans is a curvy type of jean, it is more for girls who have a little more hips and they are a little bigger from the waist down. I personally love these type of jeans from AE because they fit me perfectly and they adjust to my curvy body. Even though the price is a little high for these jeans, I don't mind paying for them because I know they are worth it and they will last me for a long time. This products strengths are probably the style, the long lasting material, and how well they fit any type of body. The style is very popular and it is similar to the jeans you see girls wearing on a regular basis anywhere you go to. The material this brand uses is very long lasting and it can go through a lot of washes without loosing its color or texture. They also fit every type of body, from a double zero to a plus size and they manage to make your body look very nice and meant to be in your body. One of its weaknesses would be that its price is a little high. Some pairs in American Eagle may go up to $70 and this specific pair costs $69.95. Some people may find this to be a high price and may back up from making a purchase. They have sales often but I still think they are expensive sometimes specially because I am currently not working and I can't waste a lot of money on just one piece of clothing. They could improve this by having more sales and lowering the prices a little, they are already very popular and they sell a lot so they would get even more costumers if they had more sales. Overall, this product is a very good way to spend your money on if you are looking for a good pair of jeans that are fashionable and you want them to last. If you compare the material to any other cheaper pair you can tell the difference on the texture right away. If I was to rate this product I would rate it an A. I love how they fit me and how they look on me. I will keep saving money to be able to buy jeans from this brand because they are worth it. read more

Visited the store yesterday and had a WONDERFUL experience. Allen, one of the sales associates, delivered exceptional customer service. He went out of his way to make sure I found the right size for all the items I had chosen. Wow! I rarely see retail employees deliver such good service and this man really amazed me! read more

Epic fail for this store every single time. Long lines, usually only one person at the register. Will wait in long for 20 mins or longer just to pay. I miss the one that used to be at the Brea Mall because that was a much better store. It's clear that the manager of this location is only interested in how much work he can squeeze out of the most minimal staff in any given hour. This store needs 4 people working at all times on all shifts. 2 for the registers and 2 on the floor to help customers. Avoid this location for sure! read more

I am utterly disgusted with this store. I went to return items I bought online. I get to the register and told me I need to go to Aerie. Not a problem. Then I asked the manager where the Aerie store was. First thing he said was "there's no need for the attitude". What attitude? I didn't have a problem. Then he proceeded to tell me "don't get your panties in a bunch". Excuse me? When I mentioned that what he said was not okay, he gave me more of an attitude. I don't think so. Corporate will contacted. These employees are unprofessional and very rude. I wish I could give them zero stars. read more

The hispanic manager extremely lacks customer service and training her employees correctly skills. I feel so sorry for the employees that have to work with her. The front half of the store is always clean, the back half of the store where the sale/clearance items are is always a war zone. The store is small and the areas for the new items are so small they always have to cram everything in when they get new stuff. The caucasian manager trains her staff well (speaking in a nice tone/explaining things well) has great customer service, and is always super helpful. The employees that work there are for the most part always friendly, except one hispanic girl with fake blonde highlights. read more

Drove down from Riverside on a week day stuck in traffic which was horrible!!! But worth it. I did manage to reserve shorts I couldn't find in my area, which is a plus that American Eagle offers this. The staff was super helpful on everything I had questions and concerns on. (I wish I had gotten the girls name that helped me this evening) Any who... thank you!!! Unlike the Riverside location which were quick to brush me off the phone when I called inquiring about a size. read more

As my daughters favorite store I am pleased to find many great deals for her here. I struggle at other places in finding stuff in her size but here I always find plenty of cool stuff for her. They have a great selection of jeans in different denim washes and many other colors and they have a lot of cute tops and sweaters. read more

great customer service! everyone there was so helpful and caring! specially RJ and Yocelin!! i love going back there!

The staff is horrible. They don't pay attention to their consumers. I waited 20 minutes for an employee to come to the fitting room to open the door. The employees are scattered around the store most of them not even doing anything. One employee when i was checking out acknowledged me . One employee out of the entire store! if you know your size in their brand of clothes save yourself a trip and order online. read more

Came here a few days ago with my best friend and we were here for about 45 minutes and were about to walk out with nothing when I decided to ask a staff member for help. Kimberly went above and beyond and helped me find my new favorite pair of jeans! I had to ask her manager how I could acknowledge the effort Kimberley went to to help me find something I would love and so here I am! She should get promoted imho (: read more

This is one of the worst stores I have ever spent money at! I have shopped at this store for over 2 years. Spending a lot of money, at least 200$ a month. basically buying all my clothing from American eagle. Not only do I have a rewards card with them I also have a credit card with American eagle as well. Over this past weekend I went in to do a return with a receipt like I always do. I have never returned anything with out one at this store. Waited in line for about 5 min, as soon as I got to the front of the line. Who I think is a manager decided she was finally going to hop on right when I got to the front.... she was rude from the start of the transaction. She was processing my return, and then started to basically accuse me of stealing. Because I do returns every once and a while and I use coupons from the surveys I take on the bottom of the receipt. She had told me I need to contact loss prevention because they needed to speak to me. I asked regarding what? She very rudely they just need to talk to you about your returns you do. I processed to ask her for general manager and her name. She was very short with me and just wrote loss prevention's number and the general managers name; Jason. After I was done with the return she hoped off the registers... funny how that works...I work as a manager at a clothing store and would never treat a customer like this. I will never shop at American eagle again not even online. Any American eagle clothes that I do have with receipts I will return or throw out. Horrible customer service and horrible management read more

Very clean and bright store to shop at. You can find great deals here, and the associates are usually helpful and will help you find what you need. It can get full during big sales and holidays. read more

The store manager, Melanie I suppose, is awfully dreadful. She lacks enthusiasm when the customers comes in and treats her employees with no sense of respect. The store itself is absolutely wonderful and clean but with her attitude once someone enters, I feel like they can do so much better. read more

One star for the employee who kindly helped me the entire time even double checking the back to see if they had the item i wanted. Unfortunately I tried to come back the day after I was helped by the manager with no customer service whats so ever after she told me "no thats it" without any signs of being sorry or bothering to even check her system for assurance. I came back the next day where I walked through the door and one girl in the front just stared at me with no greeting no smile nothing except for an unenthusiastic "jeans are buy 1 get the next 50%off" as I recall she barely made it through her last words. I just ignored her and shopped around her where i was looking for a size and she didnt bother asking if I needed assistance... as I went deeper into the store someone asked me if i needed help right away and she was the one who kindly helped me. In the end I asked her to find me a size and so she went to the back and while that was happening the manager again came over to tell me they had no more and after i showed her it was avail online she just told me they had no more and i couldnt order it from their store so I asked her if anywhere else had it and she looked extremely annoyed and turned away and told me the other store without any further words. Ive never encountered such employee before let alone the manager. read more