I rarely write reviews and never this in depth - so please read! We were in desperate need of getting our heater fixed - of course it went out the last cold weekend we had for the season! Our system is only 3 years old and still under manufacturer warranty. The technician showed up in a timely manner and was nice; told us that the problem was the ignitor. Charged us $400+ and signed us up for a recurring monthly membership. He replaced the ignitor with an after-market part, which turns out didn't fix the heater. Then he says the gas valve needs to be replaced, but it's under warranty and he doesn't have the part - so we're still without a working heater, and BTW we still have to pay for everything he did even though it was misdiagnosed. He also told us a lot of other things we were wrong with our system and we needed close to another $1000 of work done. We never received an itemized invoice of what was done and what we were changed for. We got a second opinion which told us nothing was wrong with the ignitor (nor the rest of the system), the gas valve did need to be replaced and is readily available to do so under warranty. We called American Mechanical back for an ITEMIZED invoice, to cancel the membership and to work out what needs to be done about the service done at our place - putting back the original part as to not void the warranty. They were not sympathetic, they brushed us off claiming "doctors have different diagnoses too", etc. and will have a manager be in touch with us. It's over a week later and we do not have a reply. We have tried calling back almost daily without reply. To put a cherry on top, they charged our card ANOTHER monthly membership fee within the same week. I'm now approaching this via our credit card company because we can't get a response. Terrible to think you can't get decent customer service from a local business. Also, as a doctor myself, having "different diagnoses" doesn't work like that. If you completely misdiagnose something and treat it incorrectly, you are liable for malpractice. read more

First i would like to say that when i first had American start taking care of our home they were by far the best we had had, but that was over 15 years ago as time would have it they had gotten much bigger and with that things change, this i understand as i am as well in the contracting business and peoples impression of our company is important. That said we have spent in excess of 20K with this company and then i had them come and do our fall service inspection, we were told that our flame igniter needed to be replaced and they would send us a quote. They did it was just under 300 dollars for the service, i thought this was rather much as i contacted a commercial HVAC contractor that i knew and ran it by him, come to find out the part itself was less than 12 dollars and the time to change it was less than 30 minutes, so i literally had someone else come in and make the repair and it was right at 100 dollars. At this point i felt i had been completely taken advantage of for over 15 years, so if i were anyone i would most definitely recommend shopping around for a more consumer friendly contractor. read more

Not happy. Scheduled service between 8am and noon. After 4 calls to their office, tech shows up at 330. We paid 150.00 for weekend service call, I get that. But he couldn't fix it. After taking the day off to wait all day for a tech , ....they took a whopping $25 bucks off the bill. Are YOU impressed? I WAS NOT. Is there an option for no stars? read more

This saga started in June 2021 when I wanted a estimate on a Generator install. They were prompt with the estimate, buy very pricey. They said Generac was behind on orders, and that it would be a couple of months before they could fill the order. I said this would be fine,but to keep me in the loop every couple of weeks until the install. Silence, instead of keeping me informed, every 3 to 4 weeks I would have to call to find out the status of my order. This went on for several months, until they finally said they were ready to go and gave me a date. Close to the date I had heard nothing, so once again I called to check on the install status, and was told that the date I had was wrong!? You gave me the date,how is it wrong? We still do not have the Generator, so it will be another month. Mind you this is into December from June at this point,and me having to call them to find out what was going on with the install date. I called again in January 2022 to check on the install date, and was given a middle of the month date,the 17th I believe. I called again closer to the date and was told that no,once again there was a problem, and that they would call me back with a date. I heard nothing, this after American Mechanical told me my Generator was in and they would call me with a install date. I called Va Natural Gas co, and asked if they had heard from American Mechanical on the install,they had not but would get in touch with them to check. After the gas company called them,they called me to to give me a install date finally. On the 27th of January they came out to do the install, this then happened; they said they would need to turn off the electricity at a point, and the gas. OK, no problem, so they turned off the electricity, and ate lunch!? Gas off,electricity off no heat. I understand the necessity of it, but why do it and stop for lunch? How about have lunch before or after? Turned the gas back on, and the electricity and the problems started. Gas heater would not work,it would come on and not stay lit,keep cutting off as if there was not enough gas. This went on for hours,including a video call to the guy IN CHARGE of heat and ac dept. They came to a conclusion,said it was fixed,cleaned up and left. At 8ish P.M. that same night the heater quit. I did the fix that they had come up with(cutting everything off and then turning everything back on until it started working). I did get it working for a bit and called the emergency service line(because it was cold with no heat)They person took my info and said they would let the company know, oh goodie. The next morning,not trusting at all now,called to see if my call had been forwarded, surprise!! it had not. That afternoon(the 28th) the tech came out and informed me that the regulator need adjusting and took care of it. At this point let me say that all of the associates that I came in contact with from AM were nice and friendly. We had a inspection of the work from the city of Newport News and failed. An associate had come by in the morning and pulled the panels so that the inspector could check things,he also came back that afternoon, fixed a few of the failing items,put the panel back on and left. Oh,and had to call the guy back out to fix the heat again,said the problem this time was a spring,had to be ordered,do the best you can heat wise until we get back. A spring for the brand new gas regulator they had just installed. Would get back with me!? Crickets!! No one has called about fixing the other items that failed,to have the inspector come back out to approve the fixes, all the while the gas company is scheduled to meet AM out here next week to do the meter install and start up. Oh yea, the heat is not working again 2/19/2022,the fix they said to employ,turning everything on and off, requires me constantly doing this. Sometimes it will run for hours,at night not so much. In other words I have to get up several times a night,(not like we are sleeping much in a cold house) and restarting the unit. Mind you,this heat and ac unit is only 3 years old, and we never ever had a issue until American Mechanical came to do this install. The lack of concern for a customer, a new customer I would like to think that they would like to keep is astonishing. I understand the issue getting the unit, I understand people getting covid, I understand being understaffed,but I do not understand the lack of concern and not keeping folks informed as to what is going on. So on Monday,I will once again call them about the lack of heat, and to fix the punch list that the inspector left. Maybe they will fix it when they come to do the start up,who knows!? A call and some information would be nice,getting the heat fixed so we could sleep thru the night would be nice, well the heat is off again, no sense calling until Monday,tried that before, and no help. No booties on feet as everyone tromped thru the house,in spite of me asking the last time they came out. read more

As fast as I could ask for...especially when I needed them over the Christmas Holiday. However, I believe I was accidently overcharged and someone at the company admitted that could have happened during a call that transpired after the service was completed. The person agreed to look in to the matter and call me back, but never called me back. I might use them again, but only if no one else responded first, just because they never called me back on the possible overcharge. read more

Would not recommend this firm. Had the annual service agreement for HVAC. During the AC inspection, they tried to get me to buy parts that weren't needed (capacitors weak/ going bad; caps either work or don't). Then when they looked at furnace, everything was working fine before they showed up, but furnace stopped working after technician was done. Said it could be fixed with $577 of parts and labor. When I refused the service, technician left and miraculously the furnace started working again. Either tech not competent or trying to rip me off. read more

My heat went out on a Saturday so they charged me $150 service fee just for coming out and telling me what's wrong with it. The guy was super nice and explained everything but was also trying to sell me this attachment to filter my air. Let's just get my heat working first please..it's cold. He said he could t fix it and had to get the part from manufacture ( Trane). Said it would be $1100 to fix with parts and would take a week to get in. I agreed but asked him to hold off till I spoke with my wife. I got online and found the part in town at a certified trane parts company for $150. I took out the old and put in the new in under a half hour and my heat it working fine. This place is insane and seriously taking advantage of people during this trying time and also during a more trying time for anyone who calls them being out of heat or AC. Next time look for a local business and not a chain. People do make $1800/hour but it isn't HVAC people because that how much I would have been paying since it only took a half hour. Insane! Don't use this place! read more

I called this place to find out what was wrong with my ac. They came out the same afternoon. That was ok, but it cost $85. Then, it turned out I needed a new capacitor. The guy quoted me $360. So I called a local appliance store to ask how much a capacitor was...$12.51, and it took me 5 minutes to unplug the old one and put in the new one. What makes people think that they can charge outrageous prices for something so simple. That is dishonest and wrong. I will not be calling you again. read more

American Mechanical - Electricians Near Me - Virginia Beach, Virginia

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Worst customer service I have ever experienced in my life. What started as a repair for my hvac system, turned Into the need for a new system to be installed. (Which I now question and think this could be a predatory company) When they came to install the new system, they broke a pipe, couldn't locate the water shut off For 20 minutes, flooded my entire 2nd story condo and the unit below. Their employees started off very nice then Quickly turned to not returning phone calls, yelling at me, cursing at me and were absolutely zero help in dealing with their insurance. The water shutoff was right next to the pipe they broke. take this experience for what you will but I would never recommend this company to anyone. it took 2 months and threatening with a lawsuit to get their insurance To settle so I could begin the repairs on my home. read more

Worse customer service ever! I got jerked around with changing appointments multiple times in one day!!!! This is the worst service company I have ever dealt with. read more

Came out 2 weeks ago main line fine , tech only did visual. 2 weeks later which make that today, "main line clogged. I have to call them to get info and they tell me i need to reach out to the housing manager who refereed me to them. Why can't American call give manager the info. So now i have to email manager, big circle JERk! And i get a bill for $125 2 times for evaluation which was the problem 2 weeks ago that American did not diagnose properly! read more

I called American Mechanical to fix an upstairs toilet that made a noise when you flushed it. When the plumber came out, he suggested I replace all the parts inside each of the toilets because they were outdated. And he suggested that would take care of the problem and avoid further problems. My house was only 8 years old, so the toilets are fairly new. But It was only $175 to do the work and at the time, I just wanted to fix the problem, so I said yes. They changed out the parts, but the problem persisted a week later. I had them come back out. A different plumber this time said it was because the first plumber had put an old part on one of the toilets instead of a new part I had ordered! They fixed it for free. A few months later, my tenants told me the toilets were running. American Mechanical guarantees their work, so I wanted to call them back out to fix it. Only, I didn't really want to deal with the hassle because I had little faith they would actually resolve the problem. My Realtor called another plumber out and for $50, he seems to have fixed everything for good. read more

Dear Liz at the customer service desk in the Plumbing department, Some things you probably shouldn't do as per the Customer Service Bible: 1. Have a service technician not show up for an appointment. 2. Pretend the phone number AND address of customer was incorrect [which I verified on the phone for them TWICE] when customer calls to ask where in blazes is the damn technician. 3. Yell at the customer [hiss!] 4. Call customer back and pretend the change in appointment was "never approved" by yourself personally and thus that is why the damn technician did not show up. 5. Call the customer a liar. 6. Yell at the customer again. Yeah. Thanks to the not-very-awesome customer service rep Liz - who told me TWICE she was too busy and swamped to deal with, you know, customers - I took my business elsewhere. Really don't need strangers on the phone yelling at me. read more

Dear American Mechanical Customer Service department, Please clarify to your customers how exactly you schedule your appointments. For example, here's a negative situation: on Monday, I'm told that I have an appointment at 3 pm on Tuesday. On Tuesday, I leave work early, but no one shows up or calls until 4:30 pm. They leave a message, and I call back less than 5 minutes later only to be told my appointment has been canceled! I'm sorry, American Mechanical, but my life does not revolve around your ambiguous scheduling. In short, you suck. Yelpers, please take your business elsewhere. read more

This is my 2nd time in less than a year I have had to call American Mechanical and just like the first time, they sent someone to my home within 30mins of calling them. Phil came out and assessed the leak in my attic and just like that fixed it! I love this company and they have come through everytime. Their technicians are professional and take the time to explain the repair process. I will continue to use them and would definitely recommend them to anyone who wants fast curtious and professional service. read more

The rep was a no show no call yesterday! He was supposed to meet me at 4:30. I waited a half hour and called the office to see why he wasn't there. After being on hold for a while, someone else came on the phone and told me you all decided not to come out since we are a church and therefore commercial! I told him that they knew it was a church! Very disappointed in the service we received! It is not good business to treat people that way. I just told a customer of mine and an associate the experience I had. read more

Called on 11/04 to get a tech for my a/c unit. was told the person who answered the phone would pass my info on to the dispatcher and they would call me back to set up an appointment. it is now after hours and no call back. onto a different company. read more

Bad business. Leaving my son's family, with infant, in a warm house during a hotspell, while my son is away on military duties. It took me three calls to get a lukewarm response at best, despite promises they would call call (there is a maintenance contract in place, to make matters worse). They just want to upsell additional diagnostic services when they already know what the problem is. Stated there must be a coolant leak in the AC unit. Recommended a $300+ electronic diagnostic. When I asked why can't they give a freon charge, they said it's against their licensing, since they know there is a leak. Yet they want $300+ to prove it's a leak - which they said will ultimately require a new coil (which they stated in their report is pristine - it's not that old). When I asked about the cost for the coil, they weren't sure. So they are certain there is a leak, but they want me to spend $300 to prove it's a leak, and then require a new coil, which they are not sure how much it will cost. Avoid them, unless you want to burn money. read more

$4,200 later 3 trips still BS bought a "new water heater" and sink had installed. They chipped the sink. After it was installed you could notice the hot water only lasted minutes 3 tops. Another guy comes oh the heating element was bad. Then another guy comes Ed it was wet INSIDE the water heater issues since OCTOBER! I WOULD NEVER EVER RECOMMEND ANYONE USING THIS COMPANY EVER!! read more

Very rude, spoke with Roger manager and hung on me in the middle of our conversation.

Ruined our granite floor during an ac service Took months to get it fixed read more

So I'm a bit late to reviewing but about a month ago I was having issues with my HVAC system and it suddenly shut off completely. We called American mechanical in high hopes because of the outstanding reviews and were met with a hefty male who looked like he jogged miles before showing up. The entire introduction was so off putting as he kept talking to my wife and I in a tone that sounded as if he was talking down to us. Told me the system had a leak (which it did). Told me if I didn't get it patched and refilled with freon it would stay off (which was true). Now that was where it should have ended, but it didn't. The man was very adamant on me getting a new HVAC system because mine was nearing its end of life expectancy. When I told him it was too costly at the moment, he kept throwing in my face that they do payment plans. Pretty standard business routine right? After declining he starts throwing other things telling me that my ceilings will cave in and that at the very least I should have boards to walk on in the attic crawl space. At this point my wife is extremely worried while I just want him out of my house for bringing utter nonsense to the table. He takes us outside and does a continuity check for some reason I have no idea on the HVAC saying "well at least there's electricity going through it" and then continues to tell me as if I don't know what a multimeter is (I'm a technician) that what he just did costs $500! And it would be waved just because he's a "nice guy" and that I should really get a new system... all in all it was a terrible experience for me. I kicked the guy out got a REAL HVAC tech and got all my problems fixed without extra and stupid added on costs. I have a one star but would have given less if that was an option. read more

I had "RICH,P" come out to exchange and old busted water heater, I live in a townhouse so it was a compact unit underneath the stairs. "NO Problem" he says, he assessed and proceeded to check a few things out. WOW, hands down the Best Customer Service I think I have ever received anywhere, let alone me being a repeat customer for American Mechanical. Super polite, Respectful of my bamboo floors,and made Every avenue to not scratch anything. His instructions were clear, a few tips on maintenance with the "follow up with the instructions most people dont read" hahaahahahah , Which I WILL DO. Excellent job, Excellent cleanup,Excellent job done !! Rich P. , Im sending to my folks place to checkup on a few issues now, and I will personally recommend him to my friends and other family. I cant say "Thank You" enough, Great Job! read more

Extremely happy with AM! When we realized neither of our HVAC units were working in 95 degree weather, we were frantic to get them replaced quickly. We got 3 quotes for 2 new systems from 3 different providers, including one we've used faithfully for 13 years. AM was easily the best quote, had the best financing, and got out here super fast. On top of that, the job they did was impeccable. Dave, Ryan, and John did an awesome job getting the units installed and running smoothly for us in record time. I've never been so happy with a contractor as we were with these guys. We'll be calling them for all our winter work as well! read more

Called for an estimate on an generator transfer switch and gas line extension Insisted on $85 fee for each estimate ... $170 just to estimate! No Other company I contacted required this... Buyer beware. read more

DONT WAISTE YOUR MONEY ON THIS COMPANY!!!! I really dont know where to start. We had our full bathroom updated. We also had them turn a half bath into a full bath. When we talked with them (Boogie) about doing the work we were told, "just sit back and let us do all the work so you can enjoy your new bathroom". Yes there were a few closets I had to take out which was done but then Iwas told I had to take out walls, have our tile guy come out and remove tile (cost us extra) just so we didnt have to reschedule. Now the tech is saying in order to put the new vanities in, the plaster guy needs to come in and plaster up the walls they had me remove or they cut out. One would think they would schedule this to align with their work schedule.. So a " 3day" project now turns into who knows how many days. But when they bid the job the tech/salesman(boogie)said, " if we are here more than 2 days we are here too long and we have major problems". Yes you got it we have problems. We have only 1 bathroom that is working right now for 6 people. This bathroom they didnt touch thank God or we would not have any working bathrooms. The two bathrooms they worked on the tech (shawn) left one needing a vanity and the other it needs both vanity and toilet installed. How is this enjoying your new bathroom? If I were to call and voice my displeasure, I would get the run around or they would try and blow smoke.. So NO I DO NOT RECOMMEND this 0 star company. If you value your moneys worth call another plumbing company. It will be well worth it in the end. read more

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Had a water heater leak. Called American Mechanical in Virginia Beach for help. It was $250 for them just to come out. I knew where the leak was on the heater, the thermal expansion tank had a hole. The tech said it would be another $500 for him to fix it. The tank costs $40 at Home Depot. I told him he must be kidding. A total of over $750 just to replace an expansion tank. He said that is their price. I had to pay the $250 but refused to give him another dime and sent him packing. At that price, I could have bought a new water heater. Next day I went to Home Depot, paid $40 for the part, and put it on myself. These guys are crooks! read more

David S., from American Mechanical, arrived within the time span to the spring AC check He called before arriving when he was 30 min. out. He was pleasant and informative with the owner who is hard of hearing. The performance check was completed well and he provided information on the new system and thermostats. I would use him again and will request him from the company. read more

They ruined my yard and were very unprofessional to deal with when it came to taking ownership and fixing their mistake....it took over a month but after threating to take legal action they came out and halfway fixed it ..i will have to repair the rest of the damge because clearly they are incapable. read more

We interviewed 4 companies before hiring the 5th company to install a gas tankless water heater. This company recommended an install that was against code. When it was recommended that they contact the manufacturer as we had done, they continued to argue they were correct. A gas tankless system must be at least 3 feet from an open window. We ended up with install in the attic by another company. read more

I have nothing but great things to say about my experience today with American Mechanical. From the initial phone call, to the service being completed, I'm very satisfied! They were INCREDIBLEY prompt! I called the company around 10:30am, and by 3:30pm, my new hot water heater is HERE and WORKING and all cleaned up! I can't believe Chuck was able to get it all completed so quickly. Also, Chuck! He was so wonderful, helpful, friendly, and made me feel safe and comfortable during the whole visit. He was upfront and honest and I feel very fortunate he was here helping us today. We will definitely be using American Mechanical for our future needs. Thank you for being a trustworthy company when there are so many scam artists out there! read more

they started out great so I'm giving a 3. but they ended badly so a 1 or two would be more like it now. I got a new sewer line put in by them three months ago. Now I have a ditch in my yard. they refuse to help said it was just settling. I don't think an 8 foot long & about 2 foot deep ditch is settling. I believe it was filled incorrectly. But they said it was just settling & they won't help. According to the plumbing boss they don't do landscaping. They haven't even respond to my complaints. I was not asking for landscaping, just for them to fix the problem. Now I would never use them again as they don't stand behind their work. It is going to cost me a lot of money to get this large trench in my yard filled in. I'm calling Bud's Plumbing and Heating, as they stand behind their work. read more

Not having a good experience with this company so far. The waiting game to get my repairs done it taking entirely too long and their communication in almost non-existent. I am calling daily to find out the status of my repair so I can get my air conditioning back up and running. They told me it would take two days to get the parts in on a Thursday and showed up Monday with the incorrect parts. I head no air conditioning in my house, in the hottest months of the summer, for six days now. Nobody is calling me to let me know anything. They had me pay for my repair upfront and at this point I'm thinking about going with another company. Hotels are expensive and American Mechanical is costing me more and more money every day as I waiting for them not to finish the job. read more

I had Ed at my house today for a leaking pipe. He found the problem very quickly and had it fixed within 30 minutes. He also gave me an estimate for a new shower/bath faucet. He was extremely thorough and very knowledgeable! Most importantly he was SO NICE! The price was GREAT! Very affordable and the work done so well! I highly recommend American Mechanical! Thank you Ed and thank you American Mechanical!! read more

Called American Mechanical about a month ago about my HVAC throwing error codes on the thermostat display. AM was quick as dispatching a service tech. After the service tech did some checks the tech said that I needed to change my filters and that my ducting needed to be larger and the return grates needed to be changed out. It's not like the grates were rusted or falling off, so I said ok. Charged me $342 up front and would charge me the other $342 when the work is complete. That was a month ago. I had called a week, then two weeks later for a status update, and nothing. But magically, my HVAC started working properly again with no error codes, so I forgot to follow up with them again...because...well...they will not follow up with me. But they remembered to send me the other half of the bill for $342. Mind you, no new sensor, no return grates, no ducting installed. Some nerve. There are others on google. Better to try someone else than to try these guys. read more

Renee needs to take a class in customer service etiquette. She's quite rude!! This company is all about money. Beware of losing your diagnostic fee if work is not done same day or within a reasonable amount of time (that they set) and is not disclosed. Pressuring the consumer is not good business. Shop around.!! read more

This company came out to assess and replace a non-working AC unit at my place. From the first person I met, Mark to the installation team of Randy, Nate, and Dennis these guy have been professional, respectful, and thoughtful. They were prompt and on time for installation and worked as a team to get everything done. They even texted me throughout the day to advise of the progress and make sure I was happy. I hope to not need any AC repair/replacement for quite sometime but if/when I do, they will be the first company I call!!! Thanks guys!!!! read more

Called to have someone service my A/C unit. Called and made an appointment. The day before the appointment I was called and confirmed. The day of the appointment the technician called to say he was on his way, 15-20 minutes out. Arrived on time, in a clean outfit ready to work. Very professional. After the appointment about 45 minutes later my phone rang and a lady called to make sure the technician was on time and the service was performed to my liking. No complaints here read more

It's all about SALES with this company. Be careful! You won't get a detailed written description of exactly what they found, what is causing the problem, and a detailed work description that spells out exactly what they're going to do to fix it. I know because I asked for these written statements several times and never did get them. What you WILL get is an oral briefing l from three different technicians (salesmen) they send out and a pitch from each to upgrade and/or totally replace what you have now, even though it really doesn't need it. And you'll get a couple of invoices that lists a few material parts with a total price at the bottom. When you try to drill down and ask questions like, "How many linear feet of ducting is required for this job and what are you charging me per linear foot to buy and install it?", you'll get referred to their invoices which tells you absolutely nothing except a gigantic price tag. read more

Travis gets high marks in my book for his diligence and perseverance in determining the fix for our plumbing problem. His pleasant personality and professional manner were a plus. I have no problem recommending him for service and would use him again. read more