Austin, Arrived in a timely fashion, was professional and courteous. Appeared to be knowledgeable in his understanding oh the HAVC system. The Issue here isn't Austin. Fantastic from a representative of the company perspective. He can come out anytime. Front office left both of us confused read more

I will start by saying the 2 men that came to my home and did the work, initially seemed like good hard working men. That being said, the mess I was left with leads me to now believe otherwise. I had a pipe in front of my home that needed replacing. To do this a small section of lawn had to be dug up. While it was dug up, I was upsold on a 2 way clean out installation which caused more digging but when I brought up the concern of my lawn, I was assured they would fill the hole back in and get it flattened out for me. Unfortunately that did not happen. I was left with a mess and was told that when it rains, it will level out. Over time it rained and only got worse and in this review I will post the progression, or regression I should say. On top of that, when I contacted Russell's in regards to the issue initially I was told that they were sorry and that they'd have someone call me to schedule a time to come out and rectify the issue. However I then received a call from a manager named David, that said the opposite. He said they aren't responsible for refilling the hole or ruts they dug. I then left them a Google review and now was contacted on my review by the "owner" who requested me to contact the branch directly to solve the issue. I called every single day for over a week before I finally spoke to someone who then a 2nd time told me Russells will not come back out to fill the holes or ruts. Personally I think that if they are comfortable leaving such a terrible looking finish on the job they did, then I'm led to believe the work they did that I can't see is just as sloppy if not worse. I also took the time to call around to other plumbing companies in the area to ask about the cost of service and how they'd leave the lawn afterwards and every other service had a lower price, AND assured they'd level my lawn. Some even have straw blankets and rye seed worked into the price (which is still lower than Russell's) so save your money, your lawn, your plumbing, and call a good reputable company in the area that does good work. Literally any other company that locally pops up in Hampton roads when you google plumbing. read more

Bought our house a year ago- came with a Nest thermostat. It's worked fine for a year, last week I got an error code about it needing to be re-wired. I called several people before deciding on having American Mechanical come out- I chose them because they charged the lowest diagnostic fee ($85) when others range from $99-150 plus they were able to come out within two business days. We were told they needed to replace a contactor and given a quote of $487 for the part- plus our diagnostic fee of $85. I guess it's my fault for not being an HVAC specialist- but I really feel like I got duped. I have to have A/C at home, I have pets with health issues so of course I told them to fix it. After doing some research after getting my invoice-- the contactor they replaced costs between $11 and $40 to purchase. I understand there is a mark up when selling a product or a service- but I felt over $400 was a HUGE mark up. I contacted them at the office today and asked if line items were missing from my invoice and I was told, "no, that's what we charge for that part " So, I guess if you're in a BAD PINCH- they can fix your problem. It'll only cost you your first born child. I let them know that I appreciated the quick turn around but after this experience we will never use their services again. read more

DO NOT DO ANY BUSINESS WITH THIS COMPANY!!! THEY DO NOT CARE FOR THE SAFTEY OF THEIR CUSTOMERS. I was very dissatisfied with the service American Mechanical provided to my Condo Community and will never use them again for taking advantage of us. Not only did they rip up the middle of our neighborhood and leave it a total mess, they showed an extreme lack of professionalism through the whole process. They cut electrical lines and buried them purposefully leaving much of the general lighting out in our neighborhood. We were told the land would be cleared and be left rough grade, yet there are differences between the leveling of the ground by multiple feet in many areas. The area looks horrible and debris was left everywhere. Worst of all they left exposed rusty rebar that I stepped on taking out forcing me out of work and sending me to the doctor for a tetanus shot and closing of the wound. Kids in our neighborhood could have stepped on this and they have shown zero remorse. The company made many promises and failed on them all. When the issues were pointed out instead of helping to resolve the issue, they blamed our community. I own my own company and any company that shows a lack for safety, lack of care for their customers, & does not take responsibility when they mess up is not a company you want to be doing business with. American Mechanical will probably respond below with a bunch of crap why its not their problem. Again, just take responsibility and stop being a business that takes advantage of small communities. Update: After two posts and multiple phone calls with the company I finally was able to get someone to talk to me about the situation. I spoke with someone higher up in the company named Joel, who was rude and dismissive when I presented him with the fact that his company left exposed rebar. This company does not care about the happiness of its customers and will leave your neighborhood or home unsafe and hazardous. I wish there was a way to give 0 stars. DO NOT DO ANY BUSINESS WITH THIS COMPANY!!! read more

Buyer beware - they charge over $400/hour for labor. For a company as well known and as "reputable" as American Mechanical, we had higher expectations for their level of service. There is a high end AC unit in our home, still covered under warranty, installed by American Mechanical only 3 years ago. Our AC went out Monday, 6/28. We asked for a quote on diagnostic fee before we had them come out, it was reasonable around $80-90. Technician came out that afternoon, troubleshooted, cleared the lines and replaced the Thermostat (covered under warranty). Our verbal quote went from "around $300" to "around $700" after more diagnosing, to exactly $1,469.00 when we saw it in writing. The tech left with the intent of returning the following day to replace an ACF board. An hour after the tech left, our AC cut off. This tell us the work he did, was not the root cause of the issue. On 6/29 he returned to replace one part (ACF Board - also covered under warranty) for an additional $286.50 in labor. He assured us the unit was functioning at 100%. To date, we've paid $1,755.50 for an AC unit that is covered under warranty. An hour after the tech left on 6/29, the AC cut off again - telling us the root cause was never found. Since Monday, 6/28 we have been asking for an itemized invoice outlining parts vs. labor and they have refused to provide since this "isn't something they do" so we don't know what exactly we've paid for. We had another company come out Wednesday, 6/30 for a second opinion; from the beginning, they called Trane Tech Support to troubleshoot (something American Mechanical never did). All HVAC techs have repeatedly said our unit is high end, high tech so I appreciate the new company going straight to the source instead of executing trial and error at our expense. This new company was able to solve the issue in half the time for half the price and our AC has been working fine ever since. Since American Mechanical never solved the problem and we've paid them nearly $1,800 for we're not sure what, we have repeatedly called since 6/28 for the following: (1) an itemized invoice, (2) photos indicating WHY the thermostat and the ACF Board needed to be replaced and (3) a manager willing to accept accountability. We have received none of these things. It is 7/4 and we still haven't heard from the service manager. They are now avoiding our calls (manager always seems to be busy when we call), not returning our messages and we're simply pleading for them to do what is right. I'm happy to adjust my review if they hold themselves accountable. While they have several positive reviews, there's a chance this could also happen to you. Save your money and trust us when we say TAKE YOUR HVAC BUSINESS ELSEWHERE. They're capable of doing this to anyone else. read more

American Mechanical - Electricians Near Me - Virginia Beach, Virginia

I called American Mechanical to set an appointment to take a look some piping issues I had in my shower. I was told I would get a text and call to confirm the day and to set up a time. I was told I would have someone contact me Monday morning to set a time. I took the day off from work for this reason. Not only did I NOT get a call Monday I wasn't even contacted there after. I had to call the company 3 times to get an actual answer. After they rescheduled me for Thursday, I informed them I couldn't take the day off again so I would need assistance after 5. I was told they would see what they could do. I wasted my time just trying to get this company to come out. Don't waste your time or energy here, it's like pulling teeth just to get an appointment. read more

Outrageous! Charged $2000 to clean the air conditioning unit. Took 1 1/2 hours and no parts. The work was fine, the cost was ridiculous. When I disputed it they just said it CAN take longer (?) but it didn't. I was outraged by their attitude and the price! A freind has same unit and was charged $150 for a cleaning. They sent a contract with a huge list if every little thing to be done. It was just a cleaning for gawds sake. Just forget it. read more

RUN, DONT WALK, AWAY FROM THIS COMPANY!! We originally scheduled a HVAC preventative maintenance call for our system. Mechanic came out in late spring, did a great job. Suggested a service maintenance contract, which we agreed to, providing a bi-annual maintenance check up. Our first spot was scheduled 12-22-22. Company called that day, explaining they had a large number of calls of no heat , during a brutal cold spell and Asked to reschedule. We certainly said not a problem rescheduling, and they picked Monday, 1-16-23. Mechanic never showed up for morning call. When husband called office, he was told someone would return call. No one ever called, instead, we received text notice that our appt was rescheduled for Tuesday. No one asked if we were available. Again, no show. Another call on Tuesday resulted in same issue, we received a text that appt was rescheduled for next day, Wednesday. Again, no show. Another call resulted in promise that mechanic would show up. We called again, told them we weren't available after 1230, were promised mechanic would show up at 4:00. Well, you guessed it!! No show, no call, instead, yet another text scheduled for today, Friday. I called office at 8:30, to ask when/if mechanic will show and asked to speak to office manager. I was told "they're all in a meeting till 10:00. At this point, I'm sitting, once again, waiting. I was told "office manager" would return my call, at 10:00, when mtg concluded. Instead, at 9:00, I received call from dispatch manager. I explained my issues and frustration and was met with very condescending responses. This company arbitrarily schedules appointments, without checking with customers, never returns phone calls, are consistently "no shows", without reaching out to customers. Absolutely WORST customer service. Customer beware!! read more

I have i instillation set up for next week but so far everything has been amazing and professional; I super appreciate the loaner AC unit to keep my house cool while waiting for instillation to occur. Mr. Hayes was such a breath of fresh air, he took the time to explain everything to me and was very kind....thank you. read more

American Mechanical - Electricians Near Me - Virginia Beach, Virginia

READ THIS BEFORE YOU CALL THIS COMPANY!! If you call this company be prepared to be nickel and dimed to death! Every time the tech said something it was another $600 dollars. First $600 to check all the wiring, then $600 to fix the part that failed, then wanted $600 to add refridgerant. I stopped him at that, googled companies to add refrigerant. American Mechanical was charging way more than other companies. A day later I had another company (Stokley Services) come out at over half the cost of American. They also found a loose wire connection from the part that American replased. Remember the first $600, check all the wiring....yea they didn't! When I contacted the company to make the wrong, right. I was told to read the fine print in the contract. The contract was on a tablet that the tech gets you to sign to charge you. Never showing you the contract. DO NOT CALL THIS COMPANY, unless you like being over charged read more

Long-term customer and have seen a deterioration in the level of service. They used to be more responsive and customer oriented. Last minute cancellations (literally called at the exact minute of our appointment to cancel) after appointment booked a month out and shuffling our own work schedules to accommodate, is frustrating. They maintain two stars bcs the actual workers who come out to do the heavy lifting are always great; however the office and support staff are now seriously lacking in customer awareness and service skills. read more

They fixed a faulty hvac installation done by another company, and which 4 other companies had not had the investigative skills and Trane specialization to fix. Their manners and attention to my needs have been the highest I have ever experienced in this field. read more

I had a terrible experience with this company. Their estimate, when I finally received it, was FOUR TIMES that of their competition. When I called with a question about the estimate, they had to get another person to call back...which they never did. They must have realized that their incredible overcharging was discovered for what it was. I would stay away from this company...far away.. read more

Update: Long time School teacher here. Gave them 2 Assignments and they earned 2 FAILING GRADES 07/19/22 - do not trust : part 1 - had a rental property I had a service contract with the this company was supposed to come out twice a year. they have not been out in over 16 months so I called to cancel and they charged me for the remaining 10 months of this existing contract that they renewed without any notification....even though they have not fulfilled their part of the agreement which was twice a year service. part 2 on my home address they wanted to sell me a whole new system even though I already had a train system that was only four years old. Ended up having a company that does not sell the equipment but services air conditioners come out and it was simply a $15 part they need to be replaced. Original post; As a longtime Virginia Beach High School teacher i would have to grade them with the comment "not quality work". I had this company out in to take a look at my system.. They did help drain a clogged drain pipe. Then they fumbled around with the air handler wiring for quite some time suggesting that it was not wired properly...made many adjustments(all good). My issue is that the next time the A/C kicked on the air handler shorted out! (thinking must be do to the wiring change). So they send another technician out. He says the same thing "wiring all messed up" so he messes with the same wiring the other tech, from same company, previously messed with. he can't figure out what caused the fuse to blow so he tells me my split system board must be bad and disconnects. Now i have no split system and no clue where we left the wiring as they want to charge me to replace much. System only 3 years old. Bottom line! = they left it in worse shape than they found it.!!!! read more

We own a restaurant, and the last tenants really made a mess of the grease trap and all of the plumbing that they "fixed". So when our new tenant moved in, we realized that there was quite a few things that needed to be fixed by a professional, not just a dude with a wrench. I got quotes from a couple of places, but I was immediately impressed by the guy who came and gave us an estimate, Nick. He was proactive, thorough, polite, and spoke with knowledge that was easily understood by me, an absolute novice. He was so good that when I scheduled the work to be done, I requested him to do the work. I knew he would do a good job. Well, he did a great job! It was a big job, and it took nearly the whole day. He left it beautiful and clean, and, everything is running well. I will definitely call this company again for other work that needs to be done. After seeing some of these negative reviews, I was worried. But honestly, I did not have any negative experience at all. In fact, I am incredibly happy with the way the company communicated as well as the work done. I thought the price was fair as there were quite a few things that needed to be done. read more

Dishonest service contract since New OWNERS !!! I've been a customer since 2015 and renewed annual HVAC and expected the same service but they now do not clean the coils and try to AN UPSALE TACTIC.. They refused to pro rate the refund for the unused potion. BUYER BEWARE !!! read more

I do not recommend this company to anyone. They had me replace a part that did not need to be replaced ($900.00). Then trying to have me replace my compressor when I told them the part they told me to replace did not fix the problem. (trying to charge me $3,200). Their technician needs more training. I called a different company and in 2.5 hours it was done and only charge me $240.00. He even installed a new thermostat with that price. Please don't waste your money with this company, call somebody else. read more

STAY AWAY...... These folks do good work but are extremely OVERPRICED ! Their plumber fixed my cracked cast iron drain line in under four hours and charged $1650 ! The problem is their pricing. Each task is priced as a stand alone job as if they were on an individual house call! and then are added together, regardless of efficiency of combining work. They are not willing to negotiate, either. Also, when I called to complain, my first call was not returned by Brittany, and I had to call back and explain my concern to a second person who said, they basically didn't care and the pricing was firm. yes, they also try to sell additional services no requested. read more

Unethical business practices. My water heater stopped working. I called AM and they send a technician (Shawn) to check the issue. Technician got to the house and only reset the breaker. Two days later breaker popped again. I questioned them if they had inspected the water heater to find out the issue and they said no. So they send another technician over (Ed) who inspected the heater this time. American Mechanical Charged me twice for the same call ($275 to basically switch my breaker). They should have inspected the heater the first time, and I wouldn't have had to call them again. Edit: After speaking to manager they worked with me on my concerns of the excessive charges. I dont know how to delete this review... just see an edit option read more

American mechanical is over priced and they did not install my unit properly. I now have mildew smell coming from my vents. and it only goes away long enough to blow black soot into the house. after repeated complaints they still have not fixed it. don't waste your money. read more

I made an appointment on a Tuesday for a non-functioning a/c for them to come out that Thursday, which they confirmed via email. Then on Thursday afternoon they call saying they can give me an appointment for the following Tuesday. What - did i make an appointment to make an appointment??? I absolutely would have called someone else if I knew it would be a week and frankly even if it is still Tuesday I'd rather give my business to someone else who doesn't play with their customers. read more

These guys were on point, Tim laid out a very good plan for the job and just presentation was very thorough. Maybe not the cheapest but I would rather pay extra to get quality equipment and service. A crew of 4 techs removed our old HVAC and installed the new system in one day, and left our home clean as it was when they began. read more

Just had my 3 year old heat pump removed and replaced with a 15 SEER Trane gas heat and electrical AC unit. Took them two entire days to remove the old system and put in the new one. They explained in detail every part of the installation process and how to set up the thermostat to our needs. Cleaned up their work area daily too. Had 4 techs working today and it was amazing how they coordinated amongst themselves. Glad we selected them as our HVAC guys. Here it is, 9 months later and what a difference not only the cost but how quiet and how efficient the unit is. And no call backs what so ever. I didn't even realize that the heating system had been turned on. read more

DO NOT DO BUISNESS with AMERICAN MECHANICAL!!! Their business objective is to take advantage of you any way possible. Their dishonest, poorly trained technicians will replace parts that don't need replacing. Charge $400 for $8 part and feel great about it. They will sabotage your HVAC unit just so they keep coming and charging you more. One HVAC Tech will tell you that the repair will cost $1800 to $2400, when you say you will need to think about it, you will get a "cash, after hours" offer from another Tech. for $1200. You call a different company and it cost you $86.50, and you learn that the parts they replaced were inferior to what you had before. DO NOT TRUST THE FIVE STAR REVIEWS, they are as fake as the company. DO NOT DO BUISNESS with AMERICAN MECHANICAL!!!! WORN YOUR FRIENDS! read more

If I coulfd do 0 stars I would. I have an upstairs and a downstairs AC until. When I bought my house, the upstairs AC wasn't working, so I had American mechanical come and check it out. $800 later, the only thing I was able to figure out was that there was a leak, and they proceeded to fill it with the freon even though they believed there was a leak which is what costed so much. Next they did a couple hundred dollar leak test. Told me, they could replace the couplings or tear off the siding of my house to check the pipes because they didn't believe the couplings could cause as much leaking as was occuring. I opted to only do the couplings as it was a cheaper fix and needed done anyways. 3rd visit. Couple hundred more. Upstairs unit was fixed. Next hot day, I go to turn on the downstairs unit, and to my surprise if doesn't work! Blowing hot air! I call a new company, and guess what?! They said "someone" unplugged some fuses and connected them backwards! I completely and totally believe that this was done on purpose due to each tech that came pushed me and pushed me to sign up for their maintenance contract which I politely declined each time. This company is shady and took advantage of a wife who's husband is deployed and knew I wouldn't know any better. I trusted a company that was supposed to help me when I needed it. It's absolutely disgusting what they did. read more

These guys showed up to my property to work on a sewer easement that ran through my yard. The excavator operator said he was going to be digging a trench through my yard. I asked about utility connections such as power and electrical. He said it wasn't his problem since it was an easement. They finally got the utilities marked but gave me no opportunity to mark a private water line and proceeded to dig right through it. No notice given at all. Just a cocky IDGAF attitude with no regard for private utilities. read more

I love that they are always on time and very professional. I was offered 3 different routes I could go to solve the blocked drain problem; ea. one progressively more detailed (read expensive). Nonetheless, they give you a window of time and are there when promised. I've called them twice and both times were happy with their work. Thx! read more

Your guy showed up and I told him what the AC unit was doing. I knew what had to be done to fix the AC but I was after the warranty. The compressor was humming but the fan was not turning. I took a paint stick and gave the fan a spin and it worked but stopped later. It was a bad capacitor and worse case scenario a bad fan motor. The guy takes the side panel off and told me the same thing. He quoted a price of $900.00 for repairs. ARE YOU KIDDING!!!!!! I can get a new fan motor for at the most of $125.00. I bought the $14.00 capacitor off of AMAZON for $14.00 and it fixed my problem. How do you justify $900.00???? I can only image what you charge old people and people who don't have a clue. Shame on you for taking advantage of people. read more

worst place ever. They pretended to save us from a twenty year old system that we had 5 service calls on in 4 years. then they replaced it with a bran new Trane system that we had 10 service calls on in 2 years. Refilled the coolest on it 3 times and promised us we didn't have a leak. then on the coldest day in Virginia since we lived here the system stalls, one of our pipes freezes causing 15 k worth of damage, they come out and tell us that they need to refill our coolant again, and since we are 3 months past our warranty they have to charge us $500 to do a leak check, AND charge us for refilling our system, even though we paid them for a service contract on a brand new system that continuously has problems. American Mechanical will not still any more money from me, don't let them do it to you! read more

They have a lot of miscommunication internally. They could not give us a straight answer. Technician did not show on time. Their costs are way overpriced. read more

I needed a new water heater which they put in. Problem was the roof vent ended up being loose and they sent Richie who told me it is supposed to lean and move with the wind which is a lie. That vent has NEVER leaned. I spoke to Richies boss, Joel who was very rude and dismissive to me. After all the work they had done in my home, I find it unacceptable to be treated like that. They will never get a recommendation from me again. I even sent a review to their Quality Dept. but they never responded to me. Not a good way to do business. read more

I can't begin to explain our happy I am that I DID NOT use this company and went with a strictly plumbing company for my sewage drain issue within my slab. I was quoted a ridiculous amount of money for work I later would discover I did not need. That estimate also entailed a considerable amount of contracting work I would need to have done when they finished which meant much more money. When I did not want to sign the contract on the spot, I was told I would have sewage coming up through my drains. Six months later, no sewage ever came up through my drains, the work was done at a third of the price and much less intrusively in my house. Please, take my word-get a second opinion or don't let them in your house to begin with!!! read more

Extremely disappointing and shameful. I called them out to fix the low voltage wire that my puppy pulled out of the backyard condenser unit. They charged, I believe $240, to splice one wire with electrical tape. While they were here, they BROKE the valve that holds back the freon. The technician told me the dust cover would hold back the freon and there was no need to fix the valve. He was wrong and the system is now UNUSABLE. The freon leaked out. I'm a teacher and cannot afford to fix their mistake. They REFUSE to fix THEIR mistake. Terrible terrible company. Stay away! Zero stars if possible read more

James was exceptional, he provided outstanding service and for a fair price! I am so glad I went with this company, I was quoted a much higher price for the job James did today by another company and I'm so happy I chose to get a 2nd opinion! I will call American Mechanical 1st from now on! Highly recommended!! read more

I am very disappointed the customer service of this company. I have attempted to contact their quality team twice through email in response to their survey after the job was complete. For starters, the technician was on time, explained what his repairs would be throughly, professional, and made sure he did not track dirt in the house. I have zero complaints about the tech that came out. His name was Robin. I needed to have some pipes replaced in my laundry room and the tech made an honest mistake and did not cut the water off all the way. One of the pipes broke in the process of him working on it which led to my hallway partially flooding and getting water underneath my new flooring on both sides of the hallway. When he was done there was still a leak on the pipe that I had asked to be replaced from the start. He said he did not think there was an issue with that pipe. He turned the water back on and decided he would come back another day to repair. He left and I called the office. The office did not call me back. I had to call them two times throughout the day to get a hold of someone. Then they said they would send the plumbing manger and the sales rep out to look at the floors and the pipes. That did not happen they sent the HVAC manager who took a look at stuff but it ended with "just run some fans on the floors." They also promised me that I would get a receipt emailed to me that noted the floors in case an issue arose in the near future with them. I have yet to receive that email. Furthermore they offer me the "membership" to offer me something but it really only took 15 dollars off my total cost. At this point I was over it and wanted the job completed. Job completed no leaks or issues the second time around. Then I go in my bathroom on the other side of the wall from the repairs and there are holes and drywall damage from the saw which was used to cut the pipe. Which left a mess on the floor as well. Nobody told me or warned me about this. I hate writing reviews like this when I feel like I have given them the opportunity to correct the mistake. I sent them emails in response to their quality survey sent after the job was complete. I included pictures in the second email that was sent to them. read more

I had some issues with my HVAC system at home and they were recommended by the Trane web site. Called via the web info. Received a text on Tuesday 8 September 2020 @ 1:48 p.m. of my request for service. Text on Tuesday 8 September 2020 @ 3:17 p.m. was a friendly reminder that they had me scheduled for the following day and a dispatcher would call to follow up based on their routes. Wednesday 9 September 2020 @ 3:04 p.m. I text them to say "no call from dispatch". Our apologies, does tomorrow afternoon work for you? Sure. Therefore, appointment Thursday 10 September 2020. Thursday 10 September 2020 @ 3:37 p.m. Our technician Wade Spring is on the way. He arrives on scene approximately 5:00 p.m. Finished his "inspection" around 6:45 p.m. Recommends an EZ trap (with cutout switch) installation (that night for $317.00) and the annual service plan for $189.00. I decline and elect to get a whole system estimate for repairs (i.e. ductwork, drain pan, etc). This information is not relayed correctly. He stated that I just declined to have the work done. Friday 11 September 2020, I order the EZ trap without the cutout switch on Amazon for $14.00 and expedite shipping for $6.00. Part arrived Saturday evening and was installed Sunday morning. A few calls later, now Wednesday 16 September 2020 @ 12:12 p.m. Kevin Barnette is on his way. Kevin and his unknown associate did a fantastic job of evaluating the startup and operation of my HVAC. The dip switches were never set properly, which caused my unit to run to strong and not properly for the variable speed fan. There were remaining issues with ductwork, which we discussed and I was waiting for a repair estimate. Thursday 17 September 2020 @ 5:32 p.m. I receive an invoice from American Mechanical for $0.00 excellent, but no repair estimate is sent. I respond via email and ask for one. Tuesday 22 September 2020 @10:29 a.m. I receive a quote for an entire ductwork replacement @ a cost of $8000.00 Called dispatch Tuesday 22 September 2020 @11:10 a.m. for clarification. Taylor was not available, left name/number. No call back. Called dispatch Thursday 24 September 2020 @ 10:46 a.m. Taylor "on the other line", left name/number again. Update: 5 October 2020 @ 11:57 a.m. Raymond left me a voicemail checking on the quote I received to see if I had questions/concerns. Returned his call at 12:15 p.m. On the phone and he returned my call at 12:19 p.m. I gave him a quick synopsis of the last service provided and the quote that I asked for (which was nerve provided). I also told him I had someone fixing the system at the point in time. He followed up with, "Well if you want to replace the whole house ductwork for $8000.00 in the future, just let me know." I can't think I will call this company again for Anything! read more

I was in the process of setting up an estimate to have an electrical quote and woke the next morning to water dripping from condensate line. I called and made appointments for both was told an estimator would be out Monday for electric but could have HVAC tech out Thursday. Set both appointments and told the rep I will be home all day both days so open any timeframe. Received text message confirmations for both dates and services. They called this morning and it took three call backs to get a person who tells me the appointment was to schedule the service. And unfortunately there are no available for next two weeks on peninsula. So I could reschedule (but I never actually had a an appointment to begin with!) was the option I was giving. POOR WAY TO HANDLE BUSINESS AND THEN BLAME CUSTOMER FOR NOT UNDERSTANDING. Why do we need an appointment for 48 hours later to schedule the actual appointment just take my info and advise I will be called back. The text even said I was scheduled when I wasn't. read more

$600 estimate to install a simple kitchen sink after they "changed their pricing system" a year-ish(?) ago? I've been a customer of American Mechanical for YEARS. YEARS. I've been that long-term, loyal customer of American Mechanical because their techs have always been amazing, whether electrical, HVAC, or plumbing, and their pricing was very fair. Note: WAS. When this guy came over here yesterday and said $609, I nearly hit the deck. Thankfully I didn't have to pay the $85 show-up fee since I joined the home care plan, because there was no way. I called the main office because I was sure he must have made some kind of calculation mistake. They called me back this morning with $450. For a kitchen sink install. As amazing as your techs are, you just lost a long-term customer, and I can't recommend you anymore. So bummed. read more

Came in and didn't seem to know what they were doing. They supposedly fixed the problem but others had to be called in to fix what they had done. read more

I rarely write reviews and never this in depth - so please read! We were in desperate need of getting our heater fixed - of course it went out the last cold weekend we had for the season! Our system is only 3 years old and still under manufacturer warranty. The technician showed up in a timely manner and was nice; told us that the problem was the ignitor. Charged us $400+ and signed us up for a recurring monthly membership. He replaced the ignitor with an after-market part, which turns out didn't fix the heater. Then he says the gas valve needs to be replaced, but it's under warranty and he doesn't have the part - so we're still without a working heater, and BTW we still have to pay for everything he did even though it was misdiagnosed. He also told us a lot of other things we were wrong with our system and we needed close to another $1000 of work done. We never received an itemized invoice of what was done and what we were changed for. We got a second opinion which told us nothing was wrong with the ignitor (nor the rest of the system), the gas valve did need to be replaced and is readily available to do so under warranty. We called American Mechanical back for an ITEMIZED invoice, to cancel the membership and to work out what needs to be done about the service done at our place - putting back the original part as to not void the warranty. They were not sympathetic, they brushed us off claiming "doctors have different diagnoses too", etc. and will have a manager be in touch with us. It's over a week later and we do not have a reply. We have tried calling back almost daily without reply. To put a cherry on top, they charged our card ANOTHER monthly membership fee within the same week. I'm now approaching this via our credit card company because we can't get a response. Terrible to think you can't get decent customer service from a local business. Also, as a doctor myself, having "different diagnoses" doesn't work like that. If you completely misdiagnose something and treat it incorrectly, you are liable for malpractice. read more