I was happy with their service. I have a single bathroom. I spent a great deal of money earlier this year to replace all my galvanized steel supply lines with PEX, only remaining original part was my shower valves behind the bathroom wall. So of course it blew. Couldn't do it during a convenient business hours, it blew late on a Friday. Hoped maybe I could patch until I could schedule service, nope, it wasn't in a patch able spot. So I called American Mechanical since it 90+ outside and water is kind of essential. I was thrilled someone could come out, the possibility of running water! Wasn't surprised th hear the valves needed to be replaced. Little surprised when I was charged $150 for him to come out, he wouldn't do it then but he could cap the lines, the office will call and set up to come back out, I will push for you to be first on Monday but call the office if you haven't heard from them by 9:30. He was here 10-15 minutes, collected $150 emergency fee plus half the repair cost, all together, $500. I got up early today, a vacation day that I scheduled 2 weeks ago to get started on some projects around my house, expecting an early call. By the 3rd cup of coffee, became clear I was going to half to call. Oh, I missed the note on the work order, what is your availability? Today, I have 1 shower . Yes I have other availability but today, I'm bathing like a whore here. So Brittany is going to check with dispatch and call back. Managed to miss the call, get a message, tomorrow. Call back, I get Angela and she's like the sweetest person in the world, she puts me on hold, I get Brittany back, the person that missed the note on my work order. She's going to check with dispatch again and call me back. Missed the freaking call again. So now I'm first for tomorrow. Called Brittany back again because no that doesn't work for me. You've know since Saturday when you spent all of 15-20 minutes here that you needed to come back so why wasn't it scheduled?! Because you missed a note? So I get to go another day without a shower, totally wasted my vacation days because I'm not going to get covered in dust and paint without being able to shower because Brittany missed a note? I asked how long to refund my the money for the service that has not been provided. 7-10 days. Not sure about anyone else, I don't have another $700 or so to give to a different plumber . Brittany wasn't amused when I suggested I was pretty much being told to bend over and assume the position to get fu&$@d, . Brittany said she couldn't continue the conversation with me if I was going to use that language so I disconnected the call or Brittany was going to find out just upset I am. Needless to say, I can no longer recommend American Mechanical. I just might run up a credit card to be done with them. So I did call back and got the joy of speaking with Brittany so I could cancel my appointment, going with a different company. I asked for a refund for services not performed, so in addition to the $150 emergency fee, I then got hit with $164 fee because he capped my lines. Plumber was here all of 20 minutes and it cost me $314. Run the other way, find a different company. read more

John C was amazing! We are new to American Mechanical and needed service as our HVAC person has retired. John was professional, CLEAN, very nice and did a great job on the service work and later for a minor repair. We cannot say enough good things about John and his company. Thank you! Carol and David Davanay read more

James Canadyan is a great representation of American Mechanical, Inc. His expertise in resolving my issue with my thermostat was greatly appreciated. Mr. Canadyan informed me of every step of the process and he was extremely helpful and kind. read more

Tim was very helpful arrived by the time he said and returned by the time he said he would, he knew how to do his job and did it swiftly. Great guy all around. This wasn't the first time we used American Mechanical and we keep coming back because of their customer service and knowledge. Thank you guys! read more

Eric V was an excellent technician; he was punctual, knowledgable, and very efficient. We were told to expect a lengthy service call and Eric was able to completely fix the problem and clean up in a much shorter period than expected. Eric also took the time to explain every step of the process throughout the repair. We hope not to need emergency plumbing repairs in the future but do hope that Eric V will be available to answer the call should it be necessary. read more

I have had a service contract with American mechanical for several years. I was happy with their service until yesterday. I have a home in Virginia Beach where I live part time. I needed to schedule my seasonal maintenance while I was here and before the weather got hot. I called and was able to get a "window" of time for the next day, Wednesday 8-12. When I was making the appointment I asked if the technician could install a "Nest" thermostat. The scheduler initially told me they needed approval from my condo management firm, I told her we were the owners and did NOT need prior approval. While I was on hold as she investigated that issue I heard all the recordings about the services they can provide. After a lengthy wait on hold the manager, John, came on the phone to inquire about the thermostat. He asked me if I already had it and I told him I did not but would have it when the tech arrived. He proceeded to tell me the Nest was not a good item and that they install a lot of them only to come back and replace one year later. I asked for his recommendation and he mentioned a "Trane". I asked him how much that would be and he said he did not know off the top of his head, but "about $400" and it would be much better than the Nest. I told him that since he was the expert I would need to trust him to recommend the ideal item for my purposes. He said absolutely I could trust him. I also asked him about getting my dryer vent cleaned out while he was here along with the thermostat and maintenance. He said sure for an additional $150. I asked for a discount and he dropped it to $100. I was then transferred back to the scheduler. When she started to schedule, I asked again just how much the thermostat would be, she asked someone, and told me it would be the quoted price of $400. I was under the impression, he did not know how much they were cause there are so many and needed to find out. The next day I waited until 11:30 to receive a call from the technician that he was about 30 min away, but was headed my way. He arrived about 12:30 ( my window was 8-12). He brought in all of his machines to clean the dryer and began to clean the vent. I had purchased the tin dryer hose to replace the worn plastic type which he did do. It was about 3:00 by now and he started to install the thermostat. He put in a Honeywell T-6 Pro. He left me to set it up once it was installed. ( no directions were included). He went on to do the maintenance. Once he finished with the maintenance , he looked at the water heater. Afterwards he wanted me to pay and sign the paperwork. I asked him if he would replace the filters for me and was upset he had to go back down and get his ladder. When he gave me my total, he said it was $689! I freaked, they were charging me for ANOTHER service contract before my old one was used! After more phone calls it was resolved and I was billed $500. When he left now 4:30, it was 75 degrees in my house. I set the thermostat at 70 and waited 18 hours for it to cool and it was STILL 75 degrees in my house while the unit worked the whole time. I called back to schedule another service call to which I was told I had to wait until one was available. There was another tech who could come, but he couldn't come until he was finished where he was. I I was transferred once again to John and I asked him about the thermostat. I told him that I saw the exact same unit on Amazon for $79.95. He said uh huh! I asked him if they charge $320 for installation and he said"YES"! I repeated the question and he once again said yes and kinda laughed! I could not believe how I was treated! I said "ok, lesson learned". I waited until after noon and phoned again. I was told they could NOT give me a time, but "as soon as his bubble turns white, I will have him call you"! Scott arrived and within minutes determined that BOTH the heat and air were running simultaneously! How is that possible?? He had it repaired and blowing cold air for the first time since the Hvac was replaced 5 years ago! Upon doing my overdo research, I found "Nest" is the number one rated thermostat, Trane is #6 and Honeywell is #7. Why do men think it is OK to take advantage of women and then laugh at them? Oh by the way, I felt bad for Joe working through his lunch I gave him an additional $10 in cash to buy lunch. Shame on me. I am going to rethink my HVAC/electrical/plumbing services with American Mechanical long and hard. I want to see some resolution. Update, after working with their customer advocate, I am happy to say they made the situation right! I was pleased with the resolution to my concerns. Thank you! read more

I was treated very unprofessionally from the phone, to late service, to not being given a receipt. Please no one use this company.

This has been the worst experience and I want every reader to be aware if you are considering them to service your home. We paid this company nearly $500 to do generator maintenance and a battery installation that we purchased. First, don't mistakenly miss the call they make when they are 30-60 minutes out and on their way. They will cancel your appointment as they did to us, even after I spoke to and confirmed the appointment with them less than 24 hours ago. This is, in my opinion, a company trying to get out of appointments due to over scheduling and booking too many appointments with not enough workers. Next, the technician that came out to the 2nd rescheduled appointment to repair our generator was professional, the management, not so much. I called repeatedly after my service call for several weeks and spoke to a supervisor over the fact that the technician who serviced my generator repaired it, but unfortunately did not completely repair the system correctly which left my generator running 24 hours non-stop. After speaking with a supervisor he agreed to call me back to schedule a follow up. A few weeks later after no call back, I called him and he apologized and scheduled my follow up appointment and said since this was a follow up to the previous repair it would be no service charge. Then after taking off work that day to be home for this 3rd scheduled appointment, I called the company when my 8am-12pm window came and went with no sign of a call or visit from American Mechanical. When I called to check the status, they said you are right you did have an appointment, but because we are in the middle of a terrible storm and have several emergencies happening, we cannot make it to your home today. This is terrible customer service. No one even bothered to call to notify me of this and since when does someone's emergency give a company to completely ignore my 2 week out scheduled appointment. So I again called to speak with management and this time spoke with the Manager/Owner over the supervisor I've talked to for the past several weeks. She then had the audacity to tell me that the company would charge me another $150 just to get the technician to come back out and that the other supervisor was wrong for telling me that it would be no charge. I tried to explain to her that her technician never properly completed the first job and that my generator continued to run non-stop and she did not care and insisted that if I wanted them to come back out, it would be $150. There was no interest in customer satisfaction, no "I'm sorry for all of the inconvenience". I will be sure to spread the word to anyone who will listen at how disgusted I am and how I was treated. They were considered a leading contender for some upcoming services being done in my neighborhood's city water installation, but I certainly will not be calling them for our home's installation. read more

POOR SCHEDULING AND HORRIBLE COMMUNICATION! Do yourself a favor and find another company. On MLK day we had American Mechanical come out and provide us with an estimate to install a wall outlet in our garage. We agreed on a time and date for later that week and I paid half the cost by check. Today (Friday), I have waited for this contractor all day and no one has showed up. I even received a text message saying the technician was on his way to my home. That was at 930. After a call to the company, I was told they had an issue with another job they were working on. At 430 I received a call from the dispatcher saying that they would get to me SOMETIME today. American Mechanical did not waste anytime cashing the check I provided them. The work wasn't even done yet and they had their money. I lost 8 hours pay due to poor scheduling and work prioritization. You would think that I would at least get a phone call the next week with an apology for wasting my time and causing me to lose a full days pay. Nope. Nothing! Useless company! Do yourself a favor and take your time and money elsewhere!! read more

Technician came out the first time to my rental house and wrote that they removed surface hair(a few small hairs on the removable trap, also I put a hair remover snake thing down to make sure this was not the problem before I called) and that it drained fine after this, which is a lie. So the property manager charged us for this visit. When I called the property manager to tell her we were still having the same problems a different technician came out and removed sludge(from the main line) and informed us that we needed new drum trap on shower and tub drain. How does the shower drain fine if the main line if backed up? Both American Mechanical and Berkshire Hathaway HomeServices Towne Realty don't listen well or care about their customers. read more

so ANGRY, after spending all day with no heat in freezing temps (20) I was promised that someone would come out by my insurance from this company, after no contact I call them to find out they have a wrong #, so I correct it and the after hrs call center states Ill get a call. This 'guy' calls and says yes? I reply well I am checking on your arrival time, he states Im not coming tonight, someone will call you tomorrow? I respond Ive been waiting and not waiting another day for the heat to get fixed when I was promised tonight, (theyre 24 hrs) he states NO, tomorrow, I said forget it and hung up. I call my insurance back nearly in tears as we're all freezing and whilst on hold another guy from american mech calls? Yes, he states I will be there in 45 mins (midnight) I say ok...but ...nevermind...he says are you the home owner? It will be $135 I said its a $75 call out fee? He tells me he'll call right back...he calls back and states he'll be over in 45 mins again. So apparently, if your insured with a fixed fee, your a last priority, people paying out of pocket with no contract are a priority as they can charge what they like? Huh and they have such good reviews......whatever read more

do not use!!! buyer beware!! they do a terrible job and then charge you for stuff you do not need. we hired them for a/c unit and have to get everything redone by a different company... all their positive reviews are false. we were extremely unhappy with their service and managers never return calls to remedy the situation. go elsewhere!!! read more

A technician from American Mechanical "fixed" my HVAC unit by cleaning the coils. He took about an hour to do the work and charged me $525!!! To make matters more deplorable, the "fix" only lasted six weeks before the unit failed again! I will not be using American Mechanical ever again. I can spend my money more wisely with a more competent and honest company. read more

Awful experience with this company. This company installed an AC Unit in my home in July 2009, but failed to register the warranty with the manufacturer as they stated they would. This company's failure to register the warranty, as they promised they would, reduced the warranty period on the AC Unit from 10 years to 5 years. The AC Unit broke down in April 2016 and I called the company to come out and service it. If the company had registered the warranty as they stated they would, the parts charge of the repair would have been covered by the warranty (the AC Unit again broke down in July 2016). I spoke with representative of the company on 16 July 2016 about a refund and she stated that she would need to talk with Bookkeeping and someone should call me back on 18 July 2016. When it did not appear that I would be getting a call back on 18 July 2016, I again called the company and spoke with a company representative and she stated that she would check with Accounting and would call me back that day, but no one called me back. After filing a Better Business Bureau Complaint, I did finally receive a phone call back from an American Mechanical Rep. While the American Mechanical Rep was pleasant and responsive, what he relayed was troubling. The American Mechanical Rep stated that the Air Condition Unit they installed was "builder grade". Not having any experience in Air Conditioning, I did an internet search and it appears that "builder grade" is inferior quality. I relied on American Mechanical's recommendation as to what Air Conditioning Unit to install and would not have agreed to the installation of an inferior quality Air Conditioning Unit. Additionally, the American Mechanical Rep stated that the part that failed on the Air Conditioning Unit they installed (a hard start) was not covered under the warranty they failed to register (by them failing to register the warranty the warranty period went from 10 years to 5 years and resulted in the Air Conditioning Unit they installed not being under warranty). However, I went to the website of the manufacturer of the Air Conditioning Unit they installed and downloaded and attached to this response the warranty and a "hard start" is not listed amongst the parts excluded from the warranty. The American Mechanical Rep did state that they could come out again and try again to fix the Air Conditioning Unit they installed (the "fix" they did previously only lasted a few months), but that would just result in me losing even more money since it is obvious that the Air Conditioning Unit they sold me is a lemon (the Air Conditioning Unit they sold me only lasted 7 years, while the Unit installed by the builder of my town house lasted 14 years) and that any "fix" they would do would only last a few month since that is how long their first "fix" lasted. They also sold me a very overpriced service agreement in April 2016. Since I had not used the service agreement, I asked the American Mechanical Rep to release me from that, but he stated that the agreement was non-refundable. I have since had a new Air Conditioning Unit installed by another company and don't want American Mechanical servicing that based on the awful experience I have had with them. This is one awful company that I wished I had avoided and saved myself from being ripped off almost $2000. read more

Was not happy with the outcome of this service. No problem with the gentlemen that came to our home. He got the heat going and he said it could last a few hours a few days, a weeks its a temporary fix. He explained to us we needed a Hi Limit switch; but he did not have one on hand . He needed to get one from the warehouse but since it was Saturday it was closed. Unfortunately it broke within eight hours. I'm not upset about that because he told us that might happen. The part I'm upset about is we called them early Monday morning 8am was told no one was in yet .Because it was early, I understood so we called back at 9:45 am explained to them what had happen. They in returned said they were having a 10:00 meeting afterwards someone would call us back. We heard nothing from them. So we called another company in Monday evening to replace the switch. Which they had to overnight it .Which was little costly on top of the 135.00 it cost us from American Mechanical. We finally got heat back on Tuesday evening. I called American Mechanical Wednesday morning at 10:00am. I spoke to a lady ,Lou, and explained to her what took place asked her why we did not hear back from her company. She then said they called Tuesday and left a message informing they had the part. I was home and did not get a call in my 58 degrees home. We were suppose to hear from them Monday; we call twice and didn't hear a word back . To me that is not Good Business or professional. I Had asked for some compensation back to off set the total cost of needing another company to restore our heat . They reply. We did nothing wrong and therefor none of the money would be funded. NICE COMPANY... read more

We moved into our new condo in June, 2015. The ice maker and water dispenser was not working on our Viking refrigerator. The first time a technician was sent out he tried to fix the problem through the back of the refrigerator. He could not pull the refrigerator out on his own so he said he would need to come back with another technician. There was no charge that day. The next time two technicians showed up to fix the problem. The two of them could not get the refrigerator out from the wall either and they were concerned that they would damage our wood floors. They even recommended that we get a cabinet maker involved because the cabinets that were built around the refrigerator seemed to be part of the problem as to why they could not get the refrigerator out from the wall. They also took the refrigerator off of the stands at the bottom and they could not get it back on the stands. Therefore, the vent at the bottom could not go back on properly. We were charged for their time even though they could not fix the ice maker and water dispenser. Fast forward to December, 2015 a neighbor told us about a guy that fixed similar problems he had with his Viking refrigerator so we called him. He came out to fix the problem and immediately located the issue. The thing is he never had to pull the refrigerator out from the wall. All Of The Work To The Refrigerator Is Done Through The Front. American Mechanical not only sent technicians to our condo that did not know what they were doing but they charged us for it. We will never use them again. read more

My first experience with American Mechanical was positive. Eric V was extremely helpful and fixed our problem in the matter of minutes, He was also very friendly. I would recommend him in a heartbeat .However, we had to use them again (we are renters and do not get to choose who we use) and had a very different experience. When trying to schedule a time to come out, they were very rude. We work full time jobs and with less than 24 hours notice, told us we had to be there from 12-4 pm the next day. When I mentioned that we all had jobs and needed to check with my boss about leaving work early, the woman on the phone (Renee) got frustrated and unpleasant. Despite her talking down to me, I nicely explained that It is very late notice and couldn't loose my job over this, so she replied "neither can I." I am not sure what she meant by that but it was uncalled for and rude.I am sorry, Renee, but my schedule does not revolve around your company, the scheduling here is the worst I have ever dealt with. The only positive thing I can say is that Chuck, the technician was wonderful, cleaned up, and was quick. It is a shame that both of these wonderful technicians work for this company. I HIGHLY recommend looking into another company, with better customer service. I would never use them, if I had a choice. VERY inconvenient and TERRIBLE customer service!!!!!! read more