Great restoration business, went above and beyond to address the issue. From the owner to the field reps, all were friendly and customer oriented. They made sure the work was completed to my satisfaction and it was evident their standards are set high for performance. Thank you for your help. read more

This company is easy to work with professional and honest and would recommend if your having water damage restoration.

The plumber we called for our leaking shower, referred us to American Response Team. A special shout-out to Manny G. for his quick response to our residence. He diagnosed our problem and took the necessary steps in keeping our leaking shower from getting any worse. Installed the equipment to expedite the drying of the walls, ceiling, and floor tiles. After a few days the equipment was removed and areas were deemed dry. Now are waiting for the next step of filling in the cutout part of the ceiling and wall. Luis will be handling the process this week. Great job so far! read more

I called American response when I learned that the crew sent to my house by Servepro refused to answer if they were vaccinated or not. And it was a field supervisor. I had to ask them to leave and I called American Response. They confirmed their crew is vaccinated and they were able to send someone out to my home within hours. Erik Is a superior employee. He is professional and managed my entire project with consideration to me as the homeowner. I cannot tell you how much I appreciated his communication and working with me through the project. I had a water leak from my upstairs ceiling to my kitchen. I was also impressed with the equipment they had and how they isolated the damaged area with a closed off barrier from ceiling to floor. I would not hesitate at all if I needed them again, however I hope I do not. Water damage is never pleasant. But you do want to make sure you are calling the right team. And without a doubt this company was 100% professional accommodating friendly and very efficient at what they do. Thank you!! read more

I have had 3 floods. On my first flood I was panicked so I didn't spend a ton of time on Yelp checking out the reviews. That restoration company did an "ok" job but not up to my expectations. So on my second flood I shut the main water off and "dove into" Yelp reviews. American Response had by far the best Yelp rating in all San Diego Counties, so I chose them. And boy am i glad I did my homework this time. Because they more than exceeded my expectations! And I am such a perfectionist I I'm virtually impossible to please. Both times A.R. came out immediately. And both times they did a fantastic job with the water remediation and the re-build!! Luis did a tremendous job with all the paperwork my insurance company requires. He also coordinated all the subs (floor installers, drywall'ers, cabinet installers, painters, etc.) Their sub's are amazing "artists" which is obviously extremely important. Another reason I went with American Response was because I I wanted to support a family owned business rather than a "cold" national franchise. The owner Will H. is not only a great guy but he is very fair and a man of honor and integrity. I can vouch that he stands behind his work. I have had many other service people that I've hired over the years who don't stand behind their work which leaves you with no recourse other than taking them to court. Rest assured that Will will do everything possible to make sure you are happy! All these reasons are why I hired them again for this, my third flood. Again, I would almost guarantee no one is as impossible to please as I am, so please be confident that if you call American Response you can "rest easy" knowing they will not only do a fantastic job, but also know they've "got your back!" Hoping that I don't have a forth flood but if I do I know exactly who I'll be calling! read more

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We were referred to American response and Erik came out to inspect and determine next steps. He was efficient and answered all my questions. I've never worked with such an efficient and professional team. When your house is being torn apart and water damage is being taken care of, Erik and his team do a really good job of making it less stressful. 5 stars! read more

We had a mainline sewer back up that caused damage in both our main house and guest house. It's never anything you would choose to deal with, but if it had to happen I would choose to use American Response team time and time again. They were extremely efficient, had innovative ways of handling the dry out, worked extremely well with us and our insurance company to make sure everything was covered, thoroughly removed damaged areas, did great clean up and also appropriately sealed off the space, walked me through the process and were very responsive. I had concerns along the way about the water mitigation, restoration and insurance company, and Will talked me through everything. I felt like I had someone on my side when everyone else was just trying to take my money. I highly recommend them as a thorough, thoughtful and ethical company. read more

When I was complelety ignored by the 1st response team I reached out, American Response Team came to the rescue. They arrived within 45 minutes of being called. I'm not sure I should be putting names on Yelp, but if Suli shows up at your door, you are in absolute luck as this being my third leak, surpasses any of the previous companies I've used. He's so professional, thorough, diligent, and honest. The disruption that water damage can cause to your daily life can't be measured, but when a service provider provides this type of service they should be commended. I will recommend American Response Team to everyone I know. read more

The company American Response team was been great. The lead technician Jonathan Trybula was couteous, professional, friendly and very prompt (he always came in the hour window he gave, usually exactly on the hour). The other staff did great work and work was very well orchestrated. I highly recommend the American Response Team! read more

Our plumber @ Happy Plumbing referred us to American Restoration Team, and we could not be happier! ART went way out of their way to assist and guide us through this unfamiliar & stressful experience. Their team of professionals is exceptional. Felipe our service technician was outstanding. I cannot say enough good about him! From day 1, when he arrived, he was put to the test. He was bombarded with Questions, Questions, & more Questions! We really put him though it. He was so kind & patient with us, a true professional. He is very knowledgeable & took his time to answer every last one of our questions, including the repeated ones. He worked at our house for several days and was always considerate & very respectful. On his days off he would check in with us and if we needed to contact him, he was easily reached. Our thanks to everyone at ART. Kathleen Arocha read more

When you need American Response Team (ART), it is usually on a really bad day. Our bathroom had a leak in the wall and was completely flooded. Our plumber recommended ART once the issue was addressed and the damage was diagnosed. We were so glad ART came to the rescue! First off, Suli came in and was the utmost of professionalism. We were in crisis, but he was calm, cool and collected. He completely managed the situation and talked us through the entire process; plus providing valuable insight with how this would go down with our insurance. He spoke to our adjuster, completely lifting that pressure off of us... such a huge relief!! Once they got going (Thursday) they were very careful not damage any of our flooring or carpet. The guys got rid of the water to start and started the process of clearing and drying things out. On Friday, they started pulling out the vanity, which was toast, then got into cutting and clearing out the drywall - all the time drying. Next they yanked the tub and carefully cleared out the tile. This was on a Saturday, so they gave us another 24 hours (Sunday) to continue drying through most of Monday. Suli came back Monday afternoon, got everything cleared out, stayed to go over how to proceed, answered about a hundred questions and made sure we had all the answers. From start to finish, Suli was THE MAN! He was knowledgeable, super friendly and beyond helpful. He played with our dog and daughter, both of which would not leave the guys alone (sorry I did not get everyone's name). You never want to have to call ART, but when you need to, Suli comes in like a super hero and manages what ever the situation is LIKE A BOSS! Thank you ART and thank you Suli!!! read more

Love this company! Erik and his crew were more than fabulous! Great communication, Courteous, Knowledgeable, professional, and they wore masks! I couldn't ask for better. The work was done steadily in a timely matter. Erik gave me a courtesy call before he came out on an every day basis. I would recommend American Response Team to everyone I know!!! Having a flood is so stressful and this amazing crew took away all my stress. Thank you Erik and the crew that came and helped restore my house!!! read more

Yikes! We had a leak! Our plumber recommended American Response Team. Manny came within an hour or two after being called, and on a holiday! I appreciated his professionalism and help understanding the mitigation process. He immediately began mitigation by locating all areas of moisture and starting the fans/blowers to dry the moisture. He helped in recommending environmental testing company as well as an abatement company. Manny answered my calls or returned calls promptly. Thank you Manny and American Response Team. read more

Imagine our unhappy surprise during the holidays when we discovered that we had an ongoing water leak underneath our house. We called the plumber and after the repair he recommended American Response Team (ART) because he could see that there was water damage and mold under our house. We took his advice, and we called American Response Team. We received a very quick call back and soon met our lead technician, Suli Sulieman within a few hours. Suli was thorough in his inspection inside and underneath the house and professional in his assessment of our situation overall. He provided photos as well. He answered our questions with solid knowledge and soon provided us with an affordable solution plan. We appreciated the ability to have ART work with our Homeowners Insurance Policy and because the recovery plan was affordable we elected to pay for the process ourselves. Our technicians who arrived on time the next day were Erik and David. Erik kept us informed of the process steps as he put the equipment in place under our home and we felt comfortable with his professionalism. Erik left everything secured on our property and Erik made sure we were comfortable with the equipment in place. The drying process used multiple fans and the ambient noise was minimal. The fans stayed in place for 2 days. Suli and his crew arrived to remove the fans, to finalize treatment, and the resulting photos as well as discussion of our progress in recovery was very satisfying. The drying, the treatment and sealing under our home was top notch and looks great! We appreciated the consistent communication, the clear plan outline for recovery and treatment and the overall professionalism of Suli, Erik and David. We solidly recommend American Response Team for water, mold, fire and crawl space services. Exceptional service and affordable solutions! read more

Erik responded to our water damage/mold situation very quickly and made us feel like we had the situation under control. He is very knowledgeable in the field, and you can tell that he pays extremely close detail to his customers and their home. I would highly recommend American Response Team based on my experience with Erik. read more

Way overdue review, but had to still write something. We had a pinhole leak in our home and went unnoticed for some time. Plumber that came out recommended American Response Team to us and we got connected to Suli. While the situation was unpleasant to say the least, we were so thankful to have met and worked with Suli. Suli with his expertise really made the whole situation less daunting and smooth. He told us exactly the amount of damage in our walls, spoke to our home insurance himself directly, and relayed any pertinent information regarding what would be covered and what wouldn't. His estimates on pricing were spot on and he was very quick to update us with timelines. I really appreciated his willingness to walk you through every question and explain each step of the process, as well as honesty in regarding what to expect and how much everything would cost. If you're going through a water leak in your home and dealing with water damages for the first time, I highly recommend contacting American Response Team, particularly Suli. He's quick to respond, won't overwhelm you with unnecessary information, but will be sure to keep you well advised. read more

Joel and Eric were fantastic the other day. Fortunately, nothing was found but the work they did to diagnose was next level. How Joel got into the crawl space still blows me away, impressive! Thank you gents for the great customer experience. Will def reach out if I ever need your services! Thanks to Byron of All American Plumbing for connecting us! read more

I had a mold issue under my sink, Charles from American Response Team showed up quick, handled everything excellently and came by a few days later to collect the drying equipment and double check it. I was originally quoted almost double the price from another company. Very impressed with all aspects of their service. Thanks Charles and American Response Team! Bram W. read more

Water is both the building block of life and of nightmares! 2022 started off with the nightmare of water destroying the kitchen in one of my rentals. My plumber connected me with Erik to assess the damage and I couldn't have been more grateful to meet him. He explained clearly the options, the process, and stayed in contact daily. Erik managed to make a stressful situation bearable and helped me navigate a nerve racking disaster. Sincere thanks for your quick response and expertise. Suzanne S. read more

I am very pleased with the services we received from American Response Team. They were the only company with emergency services offerings, that sent someone to assess our emergency, after I had contacted several companies on a weekend. Ulices Soto showed up the same day I called and was absolutely wonderful in helping to clearly explain the issue and what their response would be. He and his team were very professional and respectful of our home throughout the entire process. I appreciate the open lines of communication and being kept in the loop of what to expect next. We had a terrific experience with Ulices guiding the way. read more

Fast response, great work. Suli is an awesome representative, he was able to help us get our place dried out in record time and did an excellent, absolutely professional job. He also helped me in meeting up with the insurance adjusters and even made the time to come out on a Sunday. This is one of the best experiences in customer service that I've experienced in a long time. I would highly recommend this company, not only are they quick to respond and do excellent work, but they really go the extra mile. read more

We had a water leak because of a neighbor's water heater. This happened on a Friday evening, and we got in touch with ART and they arrived within couple of hours, that was a huge thing for us as we didn't know if we could find anybody over the weekend, that's when we got to know that they do offer a 24 hour service. Suli and his team came by, explained the whole process and were able to help mitigate further damage. They handled all discussions with the insurance. They were extremely professional in their work. Also, I had a ton of questions, which I must say was answered very well and with a lot of patience. read more

We've had a shlew of issues with our new rental since moving to San Diego a month ago, but one wonderful thing that has come out of it is working with George Suleiman from American Response Team. Not only has George been prompt, pleasant & resourceful, he also just took initiative to fix my car rear bumper that was nearly torn off during our family trek across country! What a blessing and gift! George and American Response Team are legit, San Diegans! read more

American Response Team - Damage Restoration Near Me - Vista, California

Erik and his remediation team provided excellent service fron Day 1. They kept in communication with me on there arrival status and showed up on time when they committed to a time block which alot of the service industry fails to do after overbooking themselves. They were polite and treated our home like it was their own. His team also worked hard to quickly mitigate the damage and ask for permission before beginning any work that might be out of scope. I am currently dealing with the American Response Rebuild team lead by Luis and i am sure they will be just as fantastic as Erik and his team. American Response should be your go to place for Water Remediation and Reconstruction. read more

I can't say enough good things about this company. When you have a sewer backup in your walls it is a major disruption in your home. Suli and team at American Response Team were fantastic to work with: - Responsiveness - fast and efficient -Did what they said they would do and when they said they would do it -Staged my home so as to prevent damage (carpeting, flooring, walls, clothing, etc.). Further, the way that they left my home made it easy for me and the restoration crew to move to the next step. -Going through an experience like this can be stressful for a lot of reasons. Working with people like Suli whom are so calm, competent, and trustworthy makes an enormous difference. Grateful to Miles Roberts at Proactive Plumbing for the reference. The American Response Team is the Nordstrom of home disaster support and repair. read more

Absolutely professional service , I called for an evaluation because I wasn't sure my damage was extensive enough for an insurance claim. They came out right way and identified damage that I did not realize. They were honest , professional and had great communication . They made working my insurance an absolutely breeze. So happy I made that call. I also appreciate the professional work they did for us. Taking extra steps to keep the air clean in our home and not making a mess. read more

- Excellent communication. - Answered all our questions. - The plumber was impressed with the cleanup and prep work. - Very thorough. - Knowledgeable on next steps. - Everyone was friendly. - Totally recommend these guys. read more

Erik Anaya & Team: during this super stressful time, thank YOU guys for helping us!! Highly recommend!!

I can't speak to American Response generally, but Ulices did a terrific job for us in taking care of a leak behind the living room wall. He was very knowledgeable, competent and pleasant -- taking care of the job as promptly as possible. If you can get him to work on your job, do so. David read more

We just completed abatement for a slab leak in our home. Our plumbers connected us with ART, and I am so grateful that they did! Erik Anaya was our lead technician, and he did a fantastic job helping us make a very stressful situation manageable. Erik arrived within an hour of our initial phone call. His first step was to patiently explain the pros and cons of filing an insurance claim, and he helped us to understand the full process -- from abatement to plumbing repair to reconstruction -- before any work was started. We appreciate his transparency, his efficiency and professionalism, and his willing to work directly with our plumber to coordinate the repair effort. Thank you Erik! The reconstruction work will begin after the plumbing has been repaired next week, and I am very glad that we will be working with ART. read more

Erik responded the Saturday of Labor Day Weekend! He arrived promptly as the plumber was cleaning up. Erik clearly described the steps that would take place over the next few days. He was professional, friendly and clearly answered all my questions. I felt confident Erik and his co-workers would restore my home to it's original form, and they did! I highly recommend Erik Anaya and the American Response Team! read more

Called American Response Team with a water damage issue and Ulices Soto was at my house within hours. He was very thorough with his assessment and was very helpful throughout the process. This company is great because of people like Ulices. Highly recommend this company if you have any water damage or leak issues in your home. read more

While at the end of the day American Response (AR) deserved all 5 stars, there is a cautionary point I want to share--so please read. We had a tub spout pop away from the shower stall that resulted in water splashing down and damaging the ceiling dry wall below. All American plumbers (who are awesome BTW), found the leak, fixed it, and referred us to AR. George Suleiman with AR came out and said that given the event that caused the damage, that he was "99% sure" insurance would cover it. From that, we determined that we wanted to use AR to do the job right and make sure no mold will grow and to do proper remediation for the deductible of $500. Cautionary point: consider asking your claims adjuster out FIRST to see if covered (it wasn't). George and his team were extremely responsive, professional and thorough with the remediation. George himself came back to be there when the claims adjuster showed up and helped answer any questions. After the work was done I went back and forth with the insurance company and lost the battle with them and in the meantime, got the bill from AR. It was steep. Bonus cautionary point: don't just blaze through their contract. Read it. Go in with eyes wide open and understand how they arrive at their cost. Ask questions. To that point, I complained about the cost and Will, the owner, gave me a very considerable discount given that there was some overreach in our initial dealings in leading us to believe our insurance company would pay. So for the superb work they did along with making it right by us, they definitely earned the 5 stars. read more

We could hear water running in the walls when we weren't using any of our appliances. Fearing the worst, I filled some jugs with drinking water and shut off our water main, then looked on Yelp and found American Response Team who had great reviews and would come out to do a free assessment. Eric came out same day very quickly and was easy to schedule with. He took a few minutes to assess the leak's behavior from my vantage point and was very patient as I moved things around for areas to become accessible. Ultimately he asked to take a look at the crawl space, which was spot on - leak was under the house. We had shut off the water for a few days and were only turning it on for tests so damage was not too heavy. Regardless, Eric wrote up a proposal, and even called several local plumbers until he found one who had space in his schedule for same day to come out and fix the pinhole leak. Plumber from Brian and Sons came out later and replaced the broken part of the pipe and quoted us what a full pipe replacement would take. Ultimately, even though everyone involved did an AWESOME job, we didn't have it in our budget to have everything done through the vendors, so we did remediation ourselves. Eric had even told me this was one way to do it and some of the things I would need to watch out for (e.g. mold on the insulation) When we have an issue which is totally out of our control, we will be sure to contact American Response Team. Thank you Eric and team!! read more

This is an awesome company! Jonathan came out to help us with a problem in a bathroom. He came the morning after we called and was very honest about the assessment and price. Excellent service. I'd recommend them highly! Some companies take advantage of customers in need but not this business. 5 stars from us! read more

Extremely helpful for Real Estate Agents! As realtors, we are always having to respond or defend the findings noted on the buyers physical inspection reports. Water damage noted on inspection reports is always a big concern. American Response Team is quick, professional and extremely helpful! I called Joel Sanchez, he was out at the property the next day! He made the correct diagnostics and the transaction went smoothly! read more

American Response Team is second to none, these guys are top notch when it comes to service, and reliability. They are knowledgeable and know there way around there industry. There experienced first responders will guide through the mitigation process. Hopefully, you never need them, But if you do, do not hesitate to call them, to save day! Definitely, a company that you can count and depend on... read more

I dealt with Eric the majority of the time. Him and his colleagues were very professional, friendly and were very considerate and clean with their work. read more

Leak from our bathroom which leaked into our master bed floor. Very quick response with water mitigation. Suli is the best! He helped with submitting claim with insurance and continually checked in with us throughout the whole process until his job was done. read more

Eric came out quickly and went through everything very thoroughly. He explained all of out options and even gave me us tips to save money. I wasn't expecting that so this company exceeded my expectations. I highly recommend this company! read more