My son asked me to get him a whole house stand-by generator. He lives in Grass Valley. I live out…read moreof state. I chose Precision based on their reputation and their shop being 5 minutes away from my son's home. Placing the order, filling out all the paperwork, scheduling the estimate, reviewing it, proceeding with a contract and asking a dozen questions....all via phone calls and e-mail, was stressful in the beginning. Yancy, their project manager, understood my situation being out of state and all. He took the extra time necessary in dealing with a nervous customer from far away and was very patient with me. He made the entire procedure easy to understand, was timely with needed documentation and he was obviously experienced and very professional. I feel my son is in good hands and will be cared for by a great company many years to come.

Precision electric installed my whole house generator. They did an excellent job with the…read moreinstallation. Once I had my 25 hours and they came and did the free oil change and check on the unit. The guys were very friendly and knowledgeable about their job.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Joe gets the job done fast, very friendly and so very knowledgeble. Definite five stars, although…read morehe's more deserving of ten stars. Highly recommend!

I absolutely recommend this business for your audio, TV setup, surround sound systems, home theatre…read moreetc. Matt responded to my call quickly as I was needing help removing a VHS player from my home theatre setup. He was able to remove it and knew exactly where to take it for a diagnostic check to see IF it could be repaired. Luckily it was repairable:) There was extra work connecting it to my newer devices. He protected the cabinet where all the devices are located and there is not a lot of room to work with. He has a professional work ethic and I highly recommend Matt!

Clinton has been my home AV go to person for as long as I can remember. I would only trust him to…read moredo my home theatre / TV installs! The best there is!

Clinton is always on point when repairing our equipment. We appreciate him spending the time to get…read morethe job done right every time. He follows up and goes out of his way to fix what most gave up on. If you're still in business please give 36 handles a call. We have more business for u

Wonderful experience with Liberty Bell! We recently had a backyard sound system installed, and we…read morecouldn't be happier with the results. Liberty Bell came highly recommended by close friends, and they absolutely lived up to the praise. Mark was fantastic to work with. He took the time to understand what we wanted and worked closely with my husband to design the perfect audio system for our backyard. His knowledge and attention to detail made the entire process easy and enjoyable. Chris and Zach did an outstanding job with the installation. They were professional, efficient, and meticulous - making several adjustments for perfectly balanced sound, and the finished system sounds incredible. The sound quality has completely transformed our outdoor space and made it even more enjoyable for relaxing and entertaining. Thank you to the entire Liberty Bell team for your exceptional service and craftsmanship. We highly recommend Liberty Bell to anyone looking for a high-quality outdoor audio system and an outstanding customer experience!

Liberty Bell came pre-installed with my Elliot home I bought in 2020, so I signed up with them to…read morecontinue service. I have had many issues with their equipment since, from the main panel glitching and not making noise for any alerts, to their sensors being faulty and incorrectly alerting to alarms that are not accurate. I had to eventually manually turn two of my sensors off because they were constantly alerting when I set the alarm for no reason, and they wanted to charge me to have someone come out to fix it. I tried almost 6 years to suck it up and rectify with them, but no more. My final straw was this week when my IQ main Panel started glitching and showing a screen overlapped with Spanish so I could barely use it. I reached out for assistance and was told I could reboot but if that didn't work a replacement would be needed at my own cost because after 1 year of contract the equipment is the responsibility of the homeowner (per their "policies"). So now, not only do I have two sensors not working but a main panel that is unusable unless I pay a good chunk of money for a new one, and am paying $40 monthly for security that is basically useless at this time. Their customer service was dismissive of my complaints and did not care for my concerns. I'm making the switch to a bigger brand company that offers more equipment for half the price and half the monthly price for monitoring, with lifetime equipment guarantee. With the number of options out there for home security, you'd think they'd try a little harder to update "policies" and help retain long time customers.

Tyler Wright did a great job of installing our Ring cameras throughout our property. That included…read moreremoving old fixtures and installing solar adapters. The house has full-circle coverage so wife can ensure husband is not sleeping on the jobs in the garden. JK! We will continue to use TW Electric for our electrical needs.

If I could give 10 stars, I would. I'm an out of state homeowner AND a woman so I've had many…read moreissues with contractors jacking up prices and recommending costly repairs. TW Electric was the company I had come give me a second opinion after another electrician said I needed an urgent panel replacement and wiring that was going to cost me some thousands. Tyler came out within 24 hours of my calling. He assessed the issues and gave me an honest and fair estimate that was compliant but much lower than the original company. And he was able to do the work on the spot! He is not only trustworthy but knowledgable (explains things so they're easy to understand without "mansplaining") but also professional and super friendly. He just gives off that "really good guy" vibe. He even called to let me know when he was on the way and said he'd provide an invoice afterwards. 10/10 would highly recommend!