Came into Target Optical for an annual check up and to get an update on the contacts prescription…read more Making an appt online was very easy and their team called me 24 hours in advance to confirm my appt. The inside was very clean and actually had a lot of good glasses selections under well known brand names. I didn't wait long to go back for pretesting and to be seen by the doctor. Dr. Rathmann did a wonderful job explaining my prescription needs in an understandable manner. She was extremely personable and made me feel very comfortable. I felt like she went above and beyond to ensure I knew how to get my best prescription outcome. After my appt came the sales pitch. I understand that with the service will come the explanation of benefits but I felt as stern as I was on what I wanted to purchase that day, the person helping me kept pushing on additional items and "deals". If the manager had listened a bit more to me as a customer, I would have left giving this a 5 star review. Tip: One can use their Target Red Card for glasses and contact purchases to still save 5% and receive the bonus points.

The new doctor, Achyut Desai has a requirement for verbal confirmation for appointments or they…read morewill cancel a previously booked appointment. It is a brain dead requirement , because it defeats the entire purpose of an automated appointment scheduling system. if you need me to confirm my appointment , send me an electronic confirmation and I will authorize that. if there is a legal reason for needing a verbal confirmation, explain to the consumer rather than cancel the appointment that was made over a week ago. I will never set foot in a Target Optical if I can afford it. Glad we figured out what kind of "doctor" Dr. Desai is upfront. Saved me a lot of time. Now on to find a doctor that actually cares about his clients.

I have been going here for years! The staff has been working here and are really friendly…read more The biggest pet peeve for any health appointments is whether or not they are on time. In my experience, they have always been on time! Dr. Shahid is very friendly and thorough and she explains everything throughout the exam. Also, she doesn't take things too lightly and has recommended me to see another specialist to take some additional tests. After the exam, the staff is very helpful and makes sure to explain what is covered with my insurance. The answer any questions I have and give me the best options to ensure my out of pocket costs is down to the minimum. If I order anything like new glasses or contacts, they come in pretty quickly. Communication is great, I get a call, text or email. Lastly, if I need any adjustments, I walk right in and the staff is quick to make adjustments to my eye-ware. If you are looking to a great eye doctor and a staff that supports you. Head over here!

Maggie and her Irish accent are just musically delicious, Julie is super edgy, cool, and Dr. Shahid…read moreis very professional and thorough. This is why I prefer women-run businesses. Super excited to order some new, oversized Gucci glasses for my 2023...

Initially, I made an appointment online. I didn't receive confirmation so I called to make sure I…read morewas scheduled. I wasn't. Normally, this would cause me to find a different place to go. I was able to get a same day appointment when I called, which was surprising but very much appreciated. I saw Dr Bartek. She was great! Very personable, listened to everything I mentioned. She also was very informative. When it came time to look at frames, the woman who helped me got many options for me to try. She gave me her honest opinion on which looked best. Pricing for glasses, contacts and the exam was broken down and explained in detail. I had an awesome experience from start to finish.

Outstanding staff & team-- Love them They have always helped me when I needed to get new frames or…read morebasic changes in eye wear and Dr Aide is the best

I was looking for a pair of glasses and have routinely used Lens Crafters. I had heard styles and…read moreselections vary by store and since I was in the area thought I would see what this store had to offer. The glasses are nicely displayed and they were organized by brand. When I walked in I immediately was greeted and asked what I needed. I shared I was browsing and was allowed time to browse with no pressure. I was torn between two styles and the sales associate offered her opinion. The entire process was easy and straight forward. Glasses should arrive in 7-10 days.

The only reason I'm giving two stars is because I truly liked Dr. Ashley Plotkin. It's very clear…read morethat she cares about her patients and takes her time during the exam. Unfortunately, my experience with the front staff was extremely disappointing. While I was looking at glasses, one of the employees answered a phone call from someone trying to schedule eye exams for herself and three others. She repeated the request out loud for Leo, who immediately shook his head and made an audible sound of annoyance. The employee on the phone also seemed irritated. It was uncomfortable to witness. As a customer, it's confusing to see staff react negatively to someone trying to schedule multiple appointments. While I was browsing, I already had a good idea of what I wanted. Leo told me to "look around and have fun" and to let him know if I wanted his opinion. A few minutes later, while I was trying on a pair of Dolce & Gabbana glasses, he approached me and said, "Oh no, those don't work." I hadn't asked for his opinion, and I actually liked them until that comment. It felt unnecessary and dismissive. I finally decided on a pair of Gucci glasses. When he rang me up, the total after insurance was nearly $700. I told him there was no way I would pay that much for glasses I rarely wear. He appeared visibly upset and slammed a cabinet before returning to the register to hand me my receipt. That reaction was unprofessional and uncomfortable. I was also told that a retinal scan would not be covered by my insurance. I have EyeMed, and this location is in-network, so the scan would have been covered. Additionally, as I mentioned at the time, I felt the pricing I was given was incorrect. I later ordered the same glasses--with comparable add-ons--for less than $225 after insurance. Given the significant difference, it left me questioning whether I was initially being steered toward higher-priced options to increase commission rather than being given transparent and accurate information. Overall, the level of professionalism from the front staff was very disappointing. Unfortunately, I will not be returning. Edit: Message for Leo, please take care of your oral health.

I have ordered glasses from the store at both old orchard and Woodfeild locations and I like the…read moreWoodfeild location better because it is larger and is easier for me because I am in a wheelchair and it's closer to my house so that is a plus. And the staff were very helpful every time I went there because I had my glasses sent to the store

I am not sure I would order from Warby Parker again. The store has a variety of styles, but no one…read moreassists you or makes recommendations. I selected a pair of glasses and was told they would be shipped to my home in 7-10 days. They did arrive as expected, but the were too tight and did not fit appropriately. I went into the store and they could not do much, and I ended up returning the glasses.

My appointment was easy to make. I was taken care of right away. Dr Tom explained what they were…read moregoing to do with my prescription due to my eyes changing. I ordered new lenses and they put them in my frames. Meredith is wonderful and has not only spent the time to make sure the prescription was right. She also fixed my glasses after I had a fall. She spent the extra time necessary to make sure they fit on my face just right. An extra thanks to Meredith. She makes the office work smoothly.

Local staff are great, friendly, and nice to work with. However, they use some pretty sketchy…read morebilling practices and I won't be going back! They include products/services without mentioning them, costing you extra, I also received a bill in the mail with a different total and different amount than I paid in the store. It's all been confusing, frustrating, and suspicious!

I live in Schaumburg but my family and I drive all the way out to Algonquin to see Dr. Wickizer…read more She is so friendly and patient. She actually started out in Schaumburg but when she transferred to Algonquin, the Schaumburg store kinda went downhill so we hall it out to Algonquin when we need our exams. Dr. Wickizer gives a thorough exam and she also gave me different types of contacts to try out before I purchased. The staff when you are purchasing glasses, helps you to get the best deal. They will check with your insurance to see what your insurance pays or if the sale price is better. The only bad thing is glasses and contacts are so expensive but that is not the staff's fault, I know The pricing is set by "Corporate".

Went to store for exam and glasses. Told glasses would be ready in a week. Called, not ready…read more Called 5 days later not ready. Went to store week later not ready. Called week later not ready. Called and sent email 5 times looking for answers. No call back or answer to help me. Spoke with store clerk week later he said glassesready in 3 days, not ready. Went to store week later said they would be ready in 5-7 days and there would be compensation. So my glasses were $366. She said she will take $30 off. For being 5 weeks overdue I thought this was an insult. I refused the money, took my glasses and left. Total- 4 trips to store, 4 calls to store, 3 emails to customer service, 1 call to customer service and yet no help whatsoever. Bad customer service. Take your business elsewhere

It's the worst store to go to make your glasses, it was a terrible experience, I lost my money with…read morethem, I did bad vision exams and they didn't want to recognize the mistake! I never go back with them, they are absolutely not professionals!

Glasses with insurance was horrendous 2&1/2 times that of pearl vision. 5days yes but you should be…read moreashamed of yourself glasses same Rx protection warranty $200 your price $550 ridiculous absolutely.!!!!! Also charge my vision care had to wait two weeks to void charges.