This place a few years ago did my prescription wrong Now after a few years though I would give them another try but this time they advertise the two pairs for 89.95 but when you sit down with them frame in hand marked 89.95 they want to charge you double be careful if you go there read more

I've been going to this location for years. I have been to the other locations to stop by and check out their frame selections. I also had my exam done at the one in Streamwood just to try a different location but honestly I always end up going back to this place to purchase my contacts and glasses. The parking lot is small but I never had an issue with finding a spot. If it's your first time here, use the doors in the back that's closest to the parking lot. I've never used the front but I've read a reviewer mentioned it was closed for them. You're asked to check in and at this time now, they do take temperatures. Everyone there is friendly and I'm always asked if I've been helped or need help. Seeing the doctor seems to be at a timely manner to me. I understand people may have more questions or have more to discuss. The doctors there are nice and professional. They always seem to remember me lol The lady who does the eye air machine that blows out air lol She is super sweet and I never feel pressured to do the extra machines that cost extra. But she does tell me the importance of it. I do it every other year or so. My contacts always needs to be ordered and I'll usually have it shipped to me. They're nice enough to still give me trials too :-) The last time I was there which was in December of 2020, Yadira and Flor helped me out so much! I wanted to take advantage of my benefits before the end of the year and they figured out what would get me the most and best deal as if it was for them. I honestly appreciate that. They went above and beyond customer service for me. I will continue to keep going here. They have a great system and team. read more

I have gotten their eye exam and 2 pair deal twice and am very pleased with the service and quality of eye ware I've ordered. Recently a nose guard on a friends eyeglass frame broke off so we brought it here to get fixed. The professionals removed then reattached my friends nose guard in 20 minutes and her glasses were like new. On top of that they did not charge us. They're awesome at this location and Im very pleased with how they treated us. read more

Customer service is exceptional, especially Alexis and Bea or V. Will always go there they just need a better purchaser

This has been going on for the last 2 weeks! All I want to do is order contacts. My last visit to get an eye exam was September 2019 so all orders should go through because my prescription is up to date. I've had to call the office more than 3 times because i'll talk to one person who says they fixed the prescription that was on file. Awesome, so i go and re-order. Nope, still denied! Call the office again, another person tells me to call a 800 number to talk to the online "department" of the company. This person tell me they fix everything on their end too. Awesome, so i go and re-order. Surprise surprise, I got an email yesterday that said my order was canceled AGAIN!! Why is this so difficult?! I've needed these contacts for two weeks now!! I'll calling again today to say i'm taking my business somewhere else read more

this place is terrible. i went there to get 2 pairs of glasses, one pair for my every day use, and one pair for riding my motorcycle glasses. my glasses show up, and they ordered them for 1 pair distance only and 1 pair close up only, and then told me i have to change my glasses when i drive to work and then change into another pair for working at my desk. in my 40 years of wearing glasses, i am appalled to ever consider returning to any of these locations ever again. i paid nearly $500.00 for my two pairs of glasses, and this location has by far, the worst customer service on the face of the planet. you would have better luck getting a pair of glasses from the hobos who live in the parking lot. read more

I picked up my glasses today (I picked two frames for $104) and I love them! Thank you to the lovely ladies that work here, they helped me pick out frames that look good on me, gave me their honest opinion and that I thought wouldn't look good on me, but they do! read more

I am very disappointed with the way my order has been handled. On 2/18/15 I placed an order for contacts and prescription eyewear and paid in full at the time. I was told I would receive a call when either of those items arrived; however, I did not. I happened to stop by with my parent to pick up their order (keep in mind she ordered days after I did) and when I happened to ask, my eyewear was there just not my contacts. I called on 3/8/15 to check the status of my contacts, and they were still not in. I spoke to the manager and all she did was apologize for the delay. She reassured me that she personally would call the warehouse to check the status, and would notify me with in 48 hours. The date today is 3/13/15, almost a month after, and I have not yet received a call to update me on my order. I will not be in business with them any longer. read more

Just took my eye exam for contact lens and glasses, but when I asked if they can give me a pair of trial contact lens but their response is I have to purchase the contact lens from them .they won't give me a pair if I just get my eye exam done. Its not my first time been to american best and this is the only location that don't give you trial. The question is if you don't give me a pair of trial to try on how do you know that brand or the prescription is still OK for my eye ? Additionally . my RX is different from last year . . read more

I used to go to Visionworks and i was recommended to go here by a friend tor me to try for my annual exam and new glasses. Here is what I can say. Customer service wise so so, some of the ladies works here are friendly and some are not, especially those in management position whom should be the example for their employees. It's interesting that the guys that works here are all friendly that I dealt with. Price wise, adding all you need is not much cheaper than Visionworks just glad I had an insurance. Eye glass lens is plastic and the edges is not too smooth even though I paid extra for it. They look cheaply done like one of those regular store glasses. When I asked for the eye glass case, they gave me a generic cheap plastic case. I am amazed that this company can't even afford to get a better glass case. Visionworks has this nice leather metal case very durable with nice velvet leather inside has Visionworks name in it. Honestly I would suggest you go to another store if you want to stay with same company or try Visionsworks. read more

This place just ain't it. I used to go to the location in rockford and then when I moved, I decided to try the Dundee Ave location in Elgin. The staff is friendly but they don't really know what they're doing. They open at 9:30 and my appointment was at 10:00am. Somehow there was a very long wait even though I arrived early, I wasn't seen until almost 10:30.. and then more waiting around. There was also a huge issue trying to wrap things up so I could leave. I was very clear I had insurance I was using & I didn't want glasses, only contacts. They kept trying to up sell me on their eye care club and pushing glasses on me. They also could not figure out how to input my benefits correctly into the system. My total was coming up near $150 after insurance benefits and the only explanation she had was that this is what the system is telling her. After being persistent, and telling her that can't be right, it was finally fixed and my total was only $17. They were really going to have me over pay and not think twice! There was also an issue getting trials for the new contact lenses I was prescribed. Over all a very frustrating and drawn out experience. read more

Went today for my sons kindergarten eye exam and everyone was very rude from the doctor to the lady trying to get me to buy a bunch of extra stuff for his prescribed glasses. Extremely rude that I had a coupon for a free eye exam that the school gave me, right in front of me two employees were talking crap about it. I've been going for years to Americas best and thinking I will go to vision works from now on. read more

After spending years going to the Schaumburg store because it was the only location anywhere near me, FINALLY the Elgin location opened. Not only closer to home but the absolutely BEST location anywhere. The entire staff including the eye doctors are friendly, efficient and they take the care to really pay attention to what they're doing giving you the perfect patient experience every single time. Janet (store manager) takes the time to get to know every patient that comes in, she remembers my name, she is just hands down the best and she runs a great shop. I also know she is part of many community programs that benefit the less fortunate in the Elgin area and she really values being able to give back to the community she works and lives in. I couldn't ask for a better place for my vision care. read more

Dr. Patel is excellent. Unfortunately, most of the front office staff appears to lack customer service skills, training, and an interest in their jobs. The front office staff appears to be just passing through on their way between waitress or McDonald's jobs. read more