My sister and I went to see Avery after finding him on a Google search for "watch repair…read moreNorthampton" and boy were we surprised by his excellent customer service before we left for a recent trip to Europe. He replaced my battery and essentially gave my sister a watch. That watch stopped working the next day and we called Avery and he said come over right away (it was 7pm on a Saturday night) and he would take care of it. We went back and he gave my sister two watches to take on the trip and even offered us vegetables out of his garden! Good karma is coming to this guy as evidenced by his generosity and focus on customer satisfaction. If you're in the Northampton/Easthampton or Florence areas, you can't go wrong with Hero Watch Repair!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

"Girl you had me dangling, like a yo-yo on a string, But…read morewith you at the controls I could accomplish anything" (The Kinks) One of the side effects of seeing your body weight yo-yo is that your rings don't fit you like they used to. My Class of 1975 college ring fit me very well in 1975. But as time went by and my weight went up, it became very tight and uncomfortable, so I went to a jeweler and had it enlarged. Well, fast forward to today where my considerable amount of weight loss came with a side effect. Now my ring was so loose if I shook my hand, it would zoom off my finger as though it was connected to a sling shot. On more than one occasion, when I was scraping a dinner plate into the trash, the ring went flying into the pail along with the left-over peas and carrots. Which explains why I popped into Riches Jewelers to see if they could remedy the situation. The owner Rich looked at the ring, saw how the 50-year-old band had been stretched out and was thinning from that original repair and aging, and said he wasn't sure it could be salvaged. He measured my ring finger to get an accurate size and told me he needed to do some investigation before he could give me a repair budget. A week later he called me with a number that seemed fair, so I gave him a go ahead. Well, I picked it up today and I have to tell ya, that guy Rich is a miracle worker. Yes, it fits now. Basically, he rebuilt the back of the band, rounded the old squished oval shape, and even etched in the design lines to match the original. He cleaned and polished it, removed all the dirt and gunk from the crevices, and it looks gorgeous. His price was $125 plus tax. I love my college ring! It looks so nice that years ago I once had a student ask me if it was a Super Bowl ring! Anyway, thank you Rich, he is as honest and pleasant as anyone I've dealt with in a long, long time.

Stopped in for the first time today to have a battery changed in my wife's watch. The owner did it…read morequickly and for a great price:) My wife much appreciated the gesture. We will be back next time we are shopping for new jewelry.

My sligh Grandfather clock stopped working so I needed to have it serviced. I had no idea who to…read morecall in my area so I looked on yelp to find a reputable company. Clockworks of Glastonbury got good reviews so I called them. I set up an appointment for Brian to come out to my house And he quoted me a price which was very reasonable! He arrived right on time and setup his tools to service my clock. He was very friendly and talked me through everything he was doing and why. Now my clock is working perfectly!!! I would highly recommend Clockworks for any clock service that you need!!! Thank you Brian!

Thank you Bryan for adjusting our clock. We appreciate your…read moretime and knowledge. It continues to work and chime.