This company pulled what I consider a "BAIT AND SWITCH" on us. We heard about this company through a friend who claimed that they had very good prices. We were remodeling our kitchen and were working with a small designer who referred us to MSI to choose our granite, so we already knew what we wanted. The design shop closed suddenly and we had to start over with someone else for our cabinets, so after we got that done, we went to AMF Bros to discuss our countertop. We walked in and met with Cesar. We explained that we had already chosen the granite we wanted from MSI. Their store did not carry the granite we selected and he assured us they worked with MSI. We had our cabinet blueprints with us for the measurements in order for them to give us the closest quote possible before their formal measurement. While we were sitting there, Cesar called MSI for their prices. After a bit, he provided us a drawing and a quote. We liked the quote and were told we had a couple of weeks to send a check for half down to secure the quote, which we did by check. We told them we expected our cabinets to come in approximately 8 weeks from the date of the quote, and we would call when they were installed to arrange for a formal measure. At least 3 times, we were receiving texts asking us if they could come measure for the job while we were still waiting for our cabinets and I had to call them and tell them we were not ready. The text did not even say, "This is AMF Bros," just a random text which read "can we come measure for your job today?" Did they not make notes when we spoke with them??? When our cabinets arrived, I called them and let them know it would be a couple more weeks and we would be ready for measure. When all was installed and measure scheduled, we went back to MSI to secure our slabs. I then called AMF and let them know MSI was holding two slabs for our job, which they acknowledged. After the measure, the gentlemen gave my husband a document to sign. It was basically identical to the original quote. Unfortunately, he did not have his glasses on and thought he signed approval to start the job, but the price on the paper he signed was $1466 more than our original quote! Nothing at all was said regarding the change in the price by the measurer. There was no breakdown of any kind on the details of the quote. Then I received another email when the laser measure was completed with another amount which was $1751 more than our original quote. BTW, we knew there could be a slight variation in the price after the formal measure. I called AMF about 1:30 pm for and explanation and the phone was answered by a sweet woman, but she put me on hold to speak with Kayla I believe because she could explain the discrepency to me. Then she came back and said Kayla was unavailable and would call me back. Two hours later I called back since I did not receive a return call, and they said their system was down and they could not get into my file. In the meantime, I had formulated an email with my questions and copies of all relevant paperwork.
We they finally called me back the next day, I asked them to review my email and call me back. The call back went as follows. "Your husband signed a contract. The original price we gave you was for our in stock granite and you chose an outside vendor. If you had chosen one of our slabs, installation and fabrication would have been included." When I questioned the email with the $1751 additional, I was told we can "disregard that email, the cost would be the one my husband signed. I had to request a breakdown of the details for labor, etc. We had made it very clear that we chose an outside company when we walked into AMF as stated above. We were not in any way informed of this at our first visit there. The name of the granite selection (Snow Fall) was described in the quote from day one. Sadly, since my husband unwittingly signed the "contract," and since we put 2000 down by check months before, and since we were 12 weeks into the job and needed countertops, we decided it would be too stressful to try to dispute the down payment and start over, so we went ahead. The one star can be applied to the installation of the countertops, which was fine.
I will do whatever I can to review this company on as many sites as possible. I would highly recommend you you be very, very careful if you choose this company for your countertop needs. read more