We had a wonderful experience with Jesus Abaol at the BMW dealership in Downtown Los Angeles. He…read morewas incredibly professional, passionate, and helpful throughout the entire process. Although we were unable to purchase the car because another customer had arrived before us and was also interested in the same vehicle, Jesus remained courteous and supportive until the very end. We truly appreciate his time, effort, and excellent customer service. We highly recommend Jesus to anyone looking for a knowledgeable and dedicated BMW sales representative!

I recently purchased a BMW i5 M60 from BMW of Downtown Los Angeles, completing the purchase over…read morethe phone with Brandonn Martinez after reviewing the vehicle photos, videos, mileage, and pricing. The deal itself was good, and I felt comfortable with the purchase initially. Unfortunately, the delivery and follow-up have been disappointing. When the vehicle was being prepared for delivery, scratches were discovered. The dealership did repair those scratches and, as a gesture for the inconvenience, added window tint. I appreciated the gesture, but the tint installation was very poor quality, with bubbles throughout the windows. I am now going to have to pay out of pocket to have the tint removed and professionally redone. More concerning, the driver's-side front fender has two dents that were not visible in the dealership's photos when I purchased the car. I notified the dealership and have followed up more than three times, but I still have not received a response or a resolution. There is also writing on the passenger-side mirror that literally says "mirror," which looks abnormal and is something I would like inspected and corrected. At this point, my biggest disappointment is the lack of communication and accountability after the sale. I would expect management at a BMW dealership to follow up promptly when a vehicle is delivered with issues that were not represented at the time of purchase. Instead, I have heard nothing regarding the dents or mirror despite repeated attempts to get these items addressed. Brandonn did a good job during the sales process, but the follow-through after delivery has been lacking. The finance experience was also subpar. I do want to recognize the person who delivered the vehicle, who was fantastic and represented the dealership very well. I like the i5 M60 and believe I received a good deal, but the condition issues at delivery and, more importantly, the lack of response afterward have significantly changed my opinion of the dealership. Based on my experience, I would not return to BMW of Downtown Los Angeles to purchase another vehicle. I am still willing to give the dealership an opportunity to make this right. I would simply like management to contact me, address the dents that appeared before delivery, and resolve the issue with the passenger-side mirror.

Not what it used to be this place is not competitive anymore. They try to up sale you on the most…read moreexpensive parts and dont give you all the prices unless you ask. This used to be a good place to get your part for a reasonable price but just like any other company the more popular you get the more they think they can charge you. That's how you loose customers! If your not a mechanic and have an account your paying top dollar witch is unfair.

I had to replace the oddball 12 volt battery in my Toyota, and Toyota had been back ordered for 9…read moremonths. Non OE brands have been very difficult to find, but these guys has a pallet full of name brand (AC Delco) batteries that fit! And the desk staffer Hugo was an exceptional dude - super helpful. By the looks of it, these guys deal more in wholesale than retail, but if they have the part you need, by all means come and get it. The pricing seemed very competitive.

Love their service. I always go with my dad and they always take care of us. It has a lot of…read moreparking and a lot of good buggies to check out while you're there. 5 stars for sure

IPC Volkswagen Parts have everything. They are super nice, knowledgeable and reasonably priced.read more

Always great customer service with quality work. Been going there for years and never disappointed.read more

Iv used them for years and I wouldn't trust another shop. They are always straight up and honest…read more Sergio is very friendly and extremely knowledgeable. It's nice to have a go to spot for all my driveline needs. They recently relocated across the street. Easy to find.

Very recently an unfortunate incident occurred here that I feel should be known to other ppl as the…read moremanager isn't doing anything to resolve this issue. I've been coming here for almost 10 years so hear me out! I took in my car for a quick door handle replacement job when the job was finished I come back to find that the leather vinyl of my door panel is torn open maybe 5 inches wide. Upon arrival to the shop the door panel & leather was in pristine condition. So when the mechanic called me over to see new my door handle I was super shocked to be lookin at a torn interior at the same time. I asked what happened he said " it's old it comes apart like this with age you know" i was beyond shocked at what he said because I know and he knows my car did not come into the shop like dat all torn up! He tried to make it seem like it was an age problem but obviously there had to be a certain level of force to tear leather that was sewn & glued into the door panel. He lied to me straight to my face. He didn't even bother tellin me how he did that to my door panel because I guess he didn't want to assume responsibility. I couldn't believe it. At this point I was still shocked but starting to feel sad because I've been coming here for years and never ever would I have expected this especially from my mechanic, we were cool as hell. The door panel was obviously torn apart by harsh treatment while the mechanic was replacing my door handle. This is what I supposed happened because the mechanic did not want to assume responsibility or tell me the truth. Incredible right. Once again after he lied to my face I wanted to give him another chance to assume responsibility or at least tell me how it happened exactly so I asked " look hey man did u do this or?" He said "no" and that was that. Keep in mind only one person was working on my car. So if he says he didn't do it who did? A ghost? A cat? At the end of that conversation that was the end of our relationship between me n that mechanic. I did not want to keep getting lied to so I just went on my way and waited until the manager came back from vacation to try to get this issue resolved. (At the time of incident manager was out of country) I had no intention resolving this issue with the mechanic because he just kept lying to my face & I really didn't want to lose my cool. I thought the manager would be more understanding but was I ever so wrong. Gotta keep in mind this is a family owned shop they are looking out for their own interests instead of the customers. In my opinion I don't care what type of business you are it should always be customers 1st. The manager asked for proof of the work like a paperwork. I received no receipt or paperwork for the work. Ok I should've asked for one but I didn't my mistake whoop dee doo i should've been provided that by the mechanic who's done the work but nope. No professionalism. All the manager had to do was communicate with his mechanics to see if I really had my work done there that day for a door handle replacement. But unfortunately for us customers he has no communication skills with his employees about customer issues nor was he understanding to the situation. I guess they just wanted me to take my business elsewhere which is cool no problem. I just feel like everyone who comes here should know these men don't even take care of their loyal customers so just imagine how you'll be treated if u are a brand new customer.

AZ Customs does quality work, very impressed, great prices! Guaranteed you'll be satisfied!…read more Referring as much peeps as I can!!

Such a great find! I happened to stop in here looking for some speakers and rims for my Jeep…read moreWrangler. I found a hidden gem. They not only have what I was looking for but the price points are outstanding in comparison to other local shops and dealerships. They have a wide variety of options and lifetime warranty on labor. Woah! They are also fast and efficient. The items I purchased were perfectly installed within two days. The best part of my experience was meeting Juan and Andrew. So friendly and down to earth. I enjoyed just conversing with them. They are true gentleman and are happy! I was very pleased to not just be a sale but build a relationship with them. Outstanding customer service! I can't recommend this shop enough.

INCREDIBLY disappointed with our experience at PCH Custom Audio. I would give them 0 stars if…read morepossible. My uncle Frank a recent Stage IV prostate cancer survivor drove more than 1 hr from OC to PCH Custom Audio to have the SYNC 1 system in his Ford Flex upgraded to a SYNC 3 unit. He researched the conversion beforehand and rather than attempting it himself, decided to pay a pro audio shop to handle the installation. He dropped his vehicle off at 10 am and provided the replacement SYNC 3 unit to the manager. He was quoted $120 for the installation was told it would take 4 hrs to complete. I picked him up so he would not have to sit at the shop alone. 4 hrs later my uncle received a call letting him know his installation was complete. When we returned, the manager handed my uncle his keys to see the installation. When my uncle started the car, the supposedly new SYNC 3 unit looked exactly like his old unit. His phone also automatically connected through Bluetooth even though it had never been paired with the new unit. My uncle asked where his old unit was. The manager pointed to the unit that still had the plastic cover on the face sitting in the box. My uncle then asked if the new unit was actually installed? The manager initially said yes, but appeared confused and walked into the back of the shop. Then, Andrew the owner, came out and explained what had happened. He said there had been "miscommunication" between the manager and the installer. The installer had attempted to install the new SYNC 3 unit, found that it lagged and shut off and reinstalled the old unit. He assumed my uncle would want to return it for a replacement. Without communicating with the installer, the manager assumed the work had been completed successfully and called us to come pick up the vehicle. No apology or owning the mistake. My uncle calmly explained how disappointed he was. He had driven more than 1 hour and spent 4 hours waiting for the installation to be complete. I asked Andrew whether this level of competence is what customers should expect from his shop. Rather than apologize, Andrew became defensive. He reiterated there had been a miscommunication and told us we could take the vehicle and leave without being charged (again no apology or accountability). My uncle then asked if there was a way to make the new SYNC 3 unit work properly? Andrew said that if we gave him 15 mins, he would reinstall the unit and demonstrate the problem. A few mins later, Andrew told us there "might" be a software update that would allow the unit to operate correctly. Eventually, we learned the real issue was the SYNC 1 to SYNC 3 upgrade required a specific conversion harness that we did not know was required. Apparently the experts at PCH Custom Audio missed that detail as well. Determining whether the necessary parts are present before beginning the work is part of what you are paying a professional installer to do. Andrew then said they did not have the right harness but offered another solution for $1,200. Despite Andrew initially telling us we could leave without being charged, they ultimately charged my uncle $120 after reinstalling the SYNC 3 unit to demonstrate that it would not work properly. At this point, my uncle was exhausted, did not want to argue and simply just paid the bill. This entire experience could have been avoided if: - PCH Custom Audio verified all necessary components were present for the installation. - Once the installer discovered a required harness was missing, someone should have called us immediately. - The installer and manager should have communicated before telling us that a vehicle was ready for pick up. - Once Andrew learned what had happened, a simple apology and an effort to resolve the situation professionally. Instead, we experienced poor communication, a failed installation, defensiveness from the owner, and a charge for work that did not accomplish what we brought the vehicle in to have done. No accountability whatsoever. Based on our experience, I would NEVER recommend PCH Custom Audio.

My 1987 Corvette that I have own since 1991, was dead , I mean people were telling me ,, "Scrap…read moreit", "Sell it for parts", I took my car to J-D as if I was rushing her to an ER, the team was professional, and speaking of Rush, don't do that,, let them take their time to do their best job, they will call you when your car is ready. I had hoped to own this Corvette until the end of my days ,, now with the help of J&D, this car will be on the road for a long time.Thank you all Sincerely Another satisfied loyal customer

Took my pristine Corvette into J And D Corvette for Service. Got my car home, washed it and found…read morethat my rear bumper was damaged $2000 worth. Call J And D Corvette and file a compliant about my damage. They returned my call and said it was from a prior incident, J And D would not take responsibility for their employee that damage the vehicle where to the wise if you do get your Corvette Service at J And D make sure you check all your body panels for damage that may have occurred while being serviced

I had a stellar experience purchasing my 2026 CT5V Blackwing with Goran. I initially came in for a…read moretest drive and to discuss numbers, but as usual with car sales and negotiations, we went back and forth on the price of the car. We initially couldn't agree to a deal, so I was about to walk away but Goran reached back out with an offer I just could not walk away from. They made the entire process very easy and once I returned to sign, I was out in under two hours. Everyone including the finance manager was a pleasure to work with and I'll definitely recommend working with Goran to anyone looking for a new Cadillac. Thanks, Goran and the Penske team! I'm thoroughly enjoying my new Blackwing.

**Very Disappointing Experience -- Be Careful What You're Promised**…read more Our experience with this dealership has been extremely disappointing and frustrating. Our main concern before purchasing the vehicle was making sure certain repairs were completed. We made that concern very clear, and instead of addressing those repairs before we purchased, we were promised that they would be taken care of. **Those promises were a major factor in persuading us to move forward with the purchase and close the deal that same day.** We were assured that the repairs would be completed, and based on those commitments, we trusted what we were being told and purchased the vehicle. Unfortunately, it has now been **over three weeks since we purchased the vehicle**, and the repairs that were promised still have not been completed. Instead, we have been given excuses, delays, and the runaround from management about why the repairs supposedly cannot be done. We were even told to wait on completing the dealership survey, which now makes me feel like the intention was to allow the survey period to expire so that our negative experience would not be reflected. I found that extremely misleading and unprofessional. I have been in contact with the salesperson, and I want to make it clear that I am **not blaming him**. He has done what he could to try to help us, but unfortunately, the promises made to us have not been followed through by management. The Sales Manager, Bryan, has been extremely disappointing when it comes to communication. The Finance Manager, Mark, also called us and told us he would make things right, but we never heard from him again. The most frustrating part happened yesterday. We were asked to drive all the way to the dealership to speak with the person who was supposedly going to complete the repairs, only to arrive and be told that he actually would **not** be doing the work. We were told we would receive a call today confirming when we could bring the vehicle in tomorrow. **We never received that call.** We are still waiting, and our vehicle has yet to be taken in for the repairs. We were repeatedly told this was simply a "miscommunication," but after three weeks of delays, broken promises, and inconsistent communication, it feels like much more than that. What makes this especially frustrating is that we went out of pocket for a significant amount of money because we purchased this vehicle believing the promised repairs would be completed. We also have documentation signed by both parties regarding what was agreed upon, so we do intend to pursue an appropriate resolution. I am extremely disappointed with this entire experience. **The communication has been extremely poor, the promises have not been honored, and the way this situation has been handled has been very unprofessional.** I would absolutely **not recommend this dealership to friends or family** based on our experience. My advice to anyone considering purchasing a vehicle from this location is to be very careful, get everything in writing, and make sure you fully understand what the dealership is actually committing to before you sign anything. Our experience has been extremely frustrating: **we were promised certain repairs in order to move forward with the purchase, and after the deal was closed, those promises suddenly became "miscommunication" and excuses.** After giving this dealership more than three weeks to make things right, we are still waiting.