great customer service, very professional, prompt, efficient, and friendly. The tech was on time, He answered my questions and completed the work thoroughly and efficiently. read more

Even in the middle of the summer after the hottest heat wave ever had here Anderson was available to repair our A/C in a very timely manner. The tech arrived on time and was friendly and knowledgable. He was also able to diagnose and repair the system in under an hour. I really appricate good high quality contractors who care. I would very much recommend Anderson. Also I was a new customer - and they still responded and did so quickly! read more

I am a regular customer now, and get a cleaning and inspection every year, and encourage my friends and family to use Anderson. During the latest service appointment (at my 93 year old Father in Law's house), Jeremy did a thorough cleaning and inspection, and he found and repaired a cracked hose. I suppose that this could have been considered a repair, but the hose was long enough to clip and reattach, so no parts were needed, and no charge. We think that was the cause of a few random shutdowns during this winter. Considering how important heat is for elderly people, having Anderson Heating keep your furnace in tip top shape is worth every penny. And an expert tip, although they do have deals/coupons available online, just call them, because you can just pay them directly for the same service and avoid the whole third party purchase/redemption/expiration hassle. read more

Not only has Anderson Heating & Cooling helped us install a new split system to keep our 2 story house cool, Steve stopped by on his own time when I called in a panic that our cat had trapped herself in the hole in the sheetrock next to the HVAC vent. He was able to get her out!! She had been trapped in there for 3 days before we found her. I'm forever grateful. read more

Art and Shawn helped me understand the difference between a Heat Pump and a Furnace. I needed some work done and they saved me a ton of cash by showing me the discounts available from Oregon EPA people. Great company. Christopher read more

Anderson installed our furnace and air conditioner 7 years ago. There was supposed to be a 10 year warranty on the motor, which went out the Thursday before Christmas. We called Anderson for service, but they were short handed because of the holiday, so we called another company who was able to come out and work on it. That service person tried to apply the warranty, but discovered that Anderson had never registered the unit, so we're out of luck. We've been trying to address this with Anderson, but they haven't called us back. read more

Did a faulty install of roof vents on our home. All four roof vents have issues, resulting in mold in our attic. It had been only 2.5 years, and we now have mold because of this. I felt he should have offered to fix it, but I was willing to do it. Did not offer to fix and said he would call me back with the part number to get it fixed. I still don't know the part number. Since I don't have the part number, now all four roof vents have to be replaced instead. What could have been a 2 hour DIY job is now a substantial project I have to hire someone for. He mentioned they do hvac for around 240 houses a year, so I'm sure they are the lowest contractor bulk bid. So everything is done as cheaply as possible, resulting in poor quality. That's fine, I get it, but they should fix what is obviously a faulty installation. read more

I want to thank Brad and Heather for doing such a fantastic job installing my new furnace. They were very professional, prompt, efficient, and friendly! Now I'm actually looking forward to winter because we will have HEAT! I will definitely recommend them to my family and friends. read more

Andersen Mechanical - Heating & Air Conditioning/HVAC Near Me - Portland, Oregon

I hired Steve to replace an inoperative air conditioner at my home. We spent a long time weighing bids, because the nature of the install (roof mounted unit, three stories up) added a level of complication. Several low bids we passed on because the businesses didn't seem to be too professional, etc. that's a long way of saying that Anderson Heating and Cooling was not the lowest bidder. They seemed professional, with glossy fliers and clean vans. Steve is friendly and personable. The first thing he did was suggest that since he'd need to hire a crane, it might make sense to replace not only the faulty AC unit, but also the old ( but still functional) one on the adjoining townhouse, to take advantage of the crane. Since my wife and I own this twin dwelling and keep it as a rental, we agreed with his logic. I should say very clearly here that Steve never pressured us or seemed shady. His logic seemed sound, and he let us make our own decision. He also pointed out that since the AC and the heaters share certain components, and since ALL the hvac stuff was aging, maybe it would make sense to replace the furnaces at the same time, with more efficient units. Since we were planning on living in our house and renting the neighboring house out for the long term, we took the plunge. So now we are up to two AC units and two furnaces from the initial one AC unit. And again, the other three units were entirely functional. The day of the install, the crew arrived with the wrong AC units. They bring the "base" unit that we have been advised to upgrade past. Since it's a roof install, only my wife's eagle eye catches the switch. After a two hour delay, the units I paid for arrived. The install is done with no further problems on the roof. In the storage room/shop where the furnace is, however, they have spilled a jar of blue glue, ruining the carpet. They have also cut an "extra" hole in the exterior wall of the house in the process of the install. In other words, one hole for the unit and one needless hole that was just them screwing up. At this point we decided what the heck. It could have been worse, let's not pursue it. I think there was a credit for the carpet damage, I can't remember. ANYWAY: Fast forward a year; the market has changed, our daughter decided to move out rather than live at home and go to college. We put the house on the market. Great news! We get a terrific offer. The buyers inspection comes back with this: no permits were pulled for any of the work. Electrical, AC, whatever. "Did you do the work yourself? It looks shoddy and non-professional." We say "there must be a misunderstanding, we just paid an enormous amount of money for those new furnaces and air conditioners, it's probably just a clerical error. We call Steve. He says, basically, that he didn't know if we wanted permits, so he didn't worry about it. ARE YOU KIDDING ME? It took endless work and terrible customer service to eventually get the permits filed and the work completed to the industry standard. STAY AWAY FROM ANDERSON HEATING AND COOLING. I would hate for anyone to go through what we went through. read more

Steve Anderson installed a new furnace and central A/C unit in my home. He also installed a new "Pro1" thermostat. Within 2 months of the installation, the thermostat broke on what was a very cold day. I contacted Steve, who was unavailable that day, so I replaced and installed the defective thermostat myself. Steve told me he would reimburse me for my purchase ($50). I've now written to Steve 3 times over 5+ months and he has yet to reimburse me. I was never given the option to have a Honeywell or reputable thermostat brand installed over the "Pro1" and didn't even realize the thermostat was being replaced until I came home that day. I wish Steve had reimbursed me as promised. Although Steve seemed like a nice guy, I definitely would not recommend this company. read more

I took advantage of a Groupon offer for furnace cleaning and inspection. Scheduling was easy and handled by friendly office staff. The tech was on time, friendly and professional. He answered my questions and completed the work thoroughly and efficiently. read more

I called Anderson Heating for furnace tune up. Brad bypassed the thermal stat and left the furnace ran for 12 hours. Steve the owner said that is okay to run the furnace for 12 hours, It is clearly Anderson's fault and Steve did not want to be responsible for the job. Be very careful with Anderson Heating. The only way prevent this from happening to you is NOT to call Anderson Heating for any services. read more

They re-did my entire basement. Always available, efficient and knowledgeable.