A business you don't want to have to use, but it is the place to go if you need body work…read more Getting an estimate was quick and painless as well as scheduling. Seems all shops are busy and the repair was a couple of months out. Work was completed on time and they kept us updated. Car looked as good as new. The detailing they did was an unexpected surprise. Interior was extremely clean and they even cleaned under the hood. Excellent customer service.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Their customer service was so poor and their estimates were so overpriced, I did not have them do…read moreany work on either of my vehicles. They were only interested in accident claims where they could charge more to the insurance companies. If it's not involving an insurance claim, don't waste your time.

So thankful to have my car back and it looks fantastic! A big thanks to Miles for managing the…read morerepair and keeping me updated throughout the process, and to the shop for setting me up in a loaner so I didn't have extra rental expense. Everyone was super nice and made this experience very easy to deal with. Working in the insurance industry I can assure you, it doesn't get any better than this! Thanks again guys!

Had an amazing experience from the front desk to the repairmen! Will definitely come back if I need…read morework done again

By far my favorite place to go for any repairs! Cody was amazing with keeping me updated on my car…read morewhile getting fixed and letting me know of any complications that came about. This place is so quick and efficient!

GM, Donny and Sean J. Caliber Collision Spokane Valley WA…read more Donny and Sean worked excellently together and my very damaged Ford Flex is now once again in "good condition". *Professional *Accurate *Knowledge *Always Available throughout the repair timeline * Kind *Caring *Honest *Trustworthy They have a wealth of knowledge between them and I was grateful and thankful for their dedication from start to finish ! Thank You

Horrible experience. I was rear-ended in a car accident and I decided to use the other person's…read moreinsurance company which is Geico and Caliber collision was on their preferred list. I looked on the reviews and they seem to be good so I called up caliber collision and spoke to a lady. I think her name was Jennifer on the phone and I asked her how the process worked and she said to call Geico and they would make an appointment And they would start working on it right away. I spoke with Geico and they said I wouldn't be leaving the car there and it would only be having them take pictures and an estimate would be written up. When I went to Caliber for my appointment I told them what Geico said, and she said no that isn't how we work. You're gonna leave your car here and we're gonna start working on it. That was a Tuesday. I'm not sure what her name is but I'm gonna go with Jennifer and when I arrive there she was rude to me. She had a bad attitude. She complained about my car being dirty. She told me that it would've been better and easier if I had brought it in clean and I told her I live on a dirt road. She complained about my gas was only at a quarter of a tank and I needed to sign something saying that they could go and put gas in it. She started looking at my whole vehicle and looking at door dings and rock chips in the front and I asked her what that had anything to do with the back and she just told me that we want to make sure that the repairs are only done From the accident and she also said she wanted to make sure that there was no damage done because of the accident. I told her that I didn't like how she was treating me. I asked her a question and she said to me "as I was saying."... I went ahead and left the car there with a bad feeling and was picked up by enterprise rental and they told me that they would start working on the car. I decided to call on Friday and I guess the general manager answered. I asked him what the status of my car was and he said oh well we're not gonna be able to work on your car we're at full capacity. I'm like huh I don't understand that and so I decided to go and get my car and not say anything to them until I got the keys in my hand. When I got there, one of the gentleman tried to blame it on Geico and said that geico tries to make appointments without checking with them and I told him I said that is not how it went. I pointed at Jennifer and I said she's the one that told me that this car would be repaired and it wasn't just an estimate. I asked him why I had to call them for them to tell me that they weren't gonna work on my car three days later on a friday. He came up with some excuse about shortstaffed, and then he came up with another excuse that he was going to tell me yesterday, but an emergency came up but I called him at noon on Friday. Why didn't he call me in the morning? also, I know that they're full of crap because Jennifer had me sign something saying that I would give permission for them to be able to move my car between shops within caliber in case one had more time than the other one. I made a big mistake by taking it there. I live 45 minutes away from there but I chose them because I felt like they had good reviews but sometimes good reviews are nothing but BS. I actually think it was a blessing in disguise. I wouldn't trust them with my car for nothing. Bottom line, I was given the assurance that my car would be worked on by caliber collision. I brought it down there and I was treated rudely by the lady I believe is Jennifer but I left the vehicle with her. Three days later I called up to check the status, and I was told by the GM that they would not be able to work on my car because they were at capacity. That's not what I was told when I went there. I drove a long way to go specifically to this shop. I was in an accident and driving any distance is painful. They had all kind of excuses when I picked up my vehicle. It was never repaired.

The VE dealership crashed my car so they sent it here to get fixed. It took almost 3 months to fix…read moremy car and it wasn't done right so I had to take it back. I was told to drop it off Wednesday and it would be ready the next day. But now I'm being told I'll get an update on it Monday. I need my car back? Why do I have to be car less because they didn't fix it correctly to start with

If only I had the time to write it all. This place doesn't care about your vehicle or you as a…read morecustomer. That's clear at every level all the way up to the manager. First issue occurred with a non oem engine component that I didn't want on my performance car. I wanted to pay the difference to upgrade. I let them know this. I let them know it was on back order. They didn't seem to have an issue. Some 10 days later they said they were going to start assembling. I asked about that part. They said they wouldn't wait for it to arrive and never ordered it. Had they said it was an issue an alternative could have been established. In the moment I asked about overnighting a different part. Although it would let me order the other part and overnight it. They said it couldn't be done. At that point I gave up because they clearly didn't care. A few days later I contacted the manager. He was very rude and unprofessional and made the same excuses I had already been told. The excuses that didn't add up. Then he all but hung up on me. The car then wasn't "completed" for 23 days. That's not enough time to figure out alternative options though. I say "completed" because when they said that I had it go to a mechanic. Only then did they bother to send me pictures of the "completed" car. After viewing the photos I could see pieces beyond the grill not fully painted. Reflectors that were the wrong color. The grill was the aftermarket one that was on before the accident but when ordering it you get several pieces to put it on in different styles. They had pictures of how the car should have looked from the very beginning. I was specific about how to do the grill. And it was done the exact opposite. I told them of all of this. They claimed it was then done 3 days after it came back from mechanic. I drove 4 hours to get it. Paint still wasn't corrected and the Audi Quattro lettering wasn't on the grill. Multiple times I was told the grill came with "weird letters" "don't know how it's supposed to go" "don't know how to do it". This body shop shares a parking lot with an Audi dealership...... it literally takes 30 seconds to walk door to door. And apparently there isn't internet in Spokane either? At that point I also noticed that the clear bra wasn't replaced on my bumper. I was then told it never had one. So apparently they put clear bras on fenders and hoods (my fenders and hood wasn't damaged) but not bumpers anymore? The car never had another front end accident in its past. I took possession because I drove all the way there. And had clear impression of what the shop was long before this point. The icing on the cake was on my drive home. First finding the uroplate mount I told them didn't belong on the grill in my back seat not the trunk like I asked. Sheet metal screws pressing ever so nicely into my leather and alcantara seats. Next thing I notice is what I can only guess is a clear coat overspray all over my windshield that wasn't before. I'm not sure why it would have overspray because the only thing that should have been near a paint booth is the bumper before assembly. I haven't been able to get that off yet. And then I notice the owl that was on my dash missing. An owl that symbolizes my daughter that died 4 years ago, almost to the day I picked up the car. I check the photos I was sent of the "completed car" and it was still on the dash then. But no longer is it in the car anywhere. When I get it home I tint the reflectors and notice that visually one is there. But you press on it and it scoots inside the bumper. I put the Quattro lettering on that a professional body shop doesn't recognize or know how to do it. I attempt to clean the window with rubbing alcohol and still no luck. This shop doesn't care about anything other than getting cars through the doors as quick as possible and taking advantage of people regardless of then knowing or not. There isn't a low enough score I could give them. Never will I bring anything to them under any circumstances again. They cost business for the service departments next to them because if I'm ever so unlucky to need a body shop again. It will go to another city with an Audi dealership. And the Audi dealership was fantastic. This experience was so bad it made me dislike the car I loved. To the point we almost bought a different car from Audi when we were there. Oh and there is a spot missing paint on the front of the bumper. Hope this helps and hope this shop reads it although they've already made it clear they don't care.

Great service without hidden fees honest and quality professional work done on our vehicles.read more

Had road chips repaired on my 2017 Macan which is midnight blue. Came out perfect and like new…read more Prices were very reasonable considering the work. Brought my car in quick and completed in a very short period. Worth every dime.

Our vehicle was in an accident. They had the vehicle for about a month due to parts on back order…read more When we got it back it looked perfect. Had an unforeseen electrical issue a few months later. This ended up being related to the accident. K & M took care of it and we were reimbursed by them for the diagnostics that were done at an electrical shop. Great work, great service, have recommended to many!

I took my SUV here after my wife was in an accident. Took the car there to get a quote, two price…read moreoptions depending on how damaged the door was. It took less than a week for turn around, the paint looks amazing I forgot which side was damaged. Great body shop with nice employees.

Repaired side front bumper from self caused pole damage. Excellent service and repair. Staff…read moreoutstanding in terms of explaining costs and repairs. car was super detailed upon pickup and did a favor by buffing out incidental back bumper scratch. would go there again, if needed. Vehicle is a 2020 Lexus SUV.

My car needed a fender repair and i come to pick it up and Not only did they do clean work, they…read morehad fixed my blinker and some inner side panels that were beginning to peel. Friendly professional service. Above and beyond! Highly recommend!

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

If you want excellent results, great value and an honest person to work with, you will go to…read moreSpokane Dent Repair. My husband ran into a metal sign with his Dodge Ram truck. We had just switched insurance companies and didn't want to submit it. We found Ryan and he repaired it flawlessly in a short amount of time for a very good price. Also, his shop is VERY clean and orderly. We are so impressed with his quality of work and his ethics, we will always seek him out in the future if we need another repair. Nancy W.