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    Anew Wellness Spa

    2.4 (11 reviews)
    ModerateBeauty & Spas
    Open 9:30 am - 9:00 pm

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    How ANEW responded to my voicemail I left. (Part 3)

    UNPROFESSIONAL & POOR CUSTOMER SERVICE!!! (If there's a ZERO STAR rating, I would rate it as ZERO) Bought a Groupon for a couples massage. I contacted them and left a message. About 30 minutes later received a text. 1st off, who conducts business over text???!! Then they provided me with price list and I told them I had purchased a Groupon deal. Then they told me that they are NOT ACCEPTING GROUPON DURING THIS TIME!!! Isn't it, that they (the vendor) are the ones that promote their business on Groupon?? So how are they NOT HONORING IT??!!!

    I bought a Groupon for $76 for a couples massage. Called to schedule an appointment and was told $110, I told her I had a Groupon. She told me they're not accepting Groupon in these times. Tho nothing on Groupon states that in the fine print. So I paid $76 and you want me to come pay $110 which equals to $186 because you're business doesn't want to honor the Groupon that your business listed. Ok, I'll go spend $110 elsewhere

    Couples massage room

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    Spavia

    Spavia

    4.5
    (15 reviews)
    0.4 mi
    Locally owned & operated
    Certified professionals

    Received a Groupon to Spavia from my fiancé, so I decided to…read moregive myself a little massage on a Sunday afternoon to relax and set the tone before the work week. I had such a wonderful experience overall. As soon as I walked in I was greeted, checked in and received a tour of the facility. The women's changing area was clean and well maintained. I enjoyed the relaxation lounge where they had water, tea, nuts and books to unwind after your massage. My massage therapist was excellent. I forgot his name, but his communication throughout the massage was great. Always asked how I was feeling, how the pressure was etc. Spavia offers lots of different options from massages to facials, eye lash extensions/refills and even spray tans. They also offer 3 different membership plans that come with their own treatments per month if you're interested in that as well.

    Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

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    Spavia
    Spavia
    Spavia

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    Equinox San Ramon

    Equinox San Ramon

    3.3
    (127 reviews)
    1.1 mi

    I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

    Actually life changing…read more I've waited to review this gym, and I can confidently say that after a year of being a member - it is worth every penny!! With Equinox you truly get what you pay for - cleanliness, supportive and attentive staff, great atmosphere, quality equipment and machines, and incredible amenities. As someone who had a membership at both Planet Fitness and 24 Hour Fitness, there is nothing like Equinox. Regardless of the time of day, or day of the week - their version of "busy" or "peak times" is nothing in comparison to other gyms. I've always been able to find a spot to workout (squat rack, free weights, etc) and have hardly ever had to wait for a machine. In the few times I have had to wait, it was super short or Ive been able to work into a set with another person. It's also incredibly clean with wonderful amenities. My ideal Saturday consists of getting to Equinox - completing a workout, steam room session (15-20 mins), shower and massage. Also, I definitely want to shoutout the trainer I worked with, Jordan! I saw results in 3 months of working with him than I have in over a year of training with someone else. There is also a full spa!! Shoutout to Hailey and Amelia!! I've had them both as massage therapists - and they were both AMAZING!!! Overall, is it pricey? Yes, but all of the benefits are more than worth it!!! So happy to have found this incredible gym!!!!

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    Locker room is a mess sometimes
    Locker room is a mess sometimes
    Equinox San Ramon
    Cardio dance class with Rey Rey: IG: @reggieanne_reyrey

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    Cardio dance class with Rey Rey: IG: @reggieanne_reyrey
    Woodhouse Spa - Walnut Creek

    Woodhouse Spa - Walnut Creek

    4.3
    (384 reviews)
    9.9 mi
    $$$
    Luxury
    Certified professionals

    Great service highly recommend for a massage. we had a couples massage and we loved it. Very nice…read moreexperience definitely will be going back

    I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

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    Woodhouse Spa - Walnut Creek
    Woodhouse Spa - Walnut Creek
    Woodhouse Spa - Walnut Creek

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    Anew Wellness Spa - beautysvc - Updated August 2026

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