Ann is truly a gem! From the very first time I reached out, she was incredibly responsive, friendly, and helpful. She gets back to me so quickly every time -- which, when you're dealing with a broken appliance, makes all the difference. Her expert knowledge is evident right away. She takes the time to explain what's going on in a clear, approachable way, and has saved me money more than once by advising against unnecessary repairs. It's rare to find someone so trustworthy and thorough. On top of all that, Ann is just an all-around great person -- kind, honest, and a total pro. I can't recommend her enough. If you need someone to work on your appliance, don't hesitate. Call Ann! read more

Our experience with Ann was not good! She came to look at our dryer and said she had the parts, wouldn't charge a trip fee and it was no problem. When she arrived I had the back of the dryer already opened up for her as I had already diagnosed several things myself (thanks YouTube!). She didn't check any of those things and instead told me to put it back together. She then took 2 screws off the front of the washer and said "this ain't worth it" and that these new machines are too complicated to work. Then she left. She cussed the whole time and could barely make it up and down my stairs. It doesn't make any sense to hire Ann, I'm sorry. Total waste of our time and she had no clue what she was doing. read more

DO NOT HIRE THIS WOMAN! I cannot stress this enough. We're considering taking her to small claims court for putting my family in danger. I contacted Ann to fix our broken oven, which was taking an hour to preheat. Ann was at my house for about 10 minutes, told me everything was fine with the oven, and that I had an electrical problem. So, I paid her the $125 and she left. The next week, I hired an electrician for $300. He physically showed me the voltage was correct and insisted it was an issue with the oven. When I reached out to Ann, she was aggressive and difficult. Eventually, she agreed to come back over again. When she arrived, we were already preheating the oven. She stayed for about 45 before informing us there was nothing she could do. Two weeks later I hired another appliance person to investigate the problem. Within a few minutes, the repairman discovered a huge issue with the oven and urged us to unplug it until it was fixed or replaced. Evidently, it could have started a fire. So, Ann's incompetency could have actually killed my family and burned down my home. When I told her what I learned she didn't even bother to reply. read more

This is the first negative review I've ever left on Yelp. TL;DR version: I hired Ann to fix my stove. She charged $400 and replaced a bent valve. She said the stove was "all good." In fact, the stove was still dangerously leaking gas when she left! (Which she would have known, if she'd had the proper equipment -- a gas sniffer.) Ann then washed her hands of the situation: "I don't know what to say about it...I recommend replacing the entire unit." Additional details: --Because the stove was unusable and would require additional repair, I asked Ann for a refund. She refused. Then I offered to pay for valve she installed (~$200), and asked if she would refund her labor charge (~$200). She didn't even respond. --To give you a sense of Ann's personality: Immediately after she did her repair, she called me. My phone was on silent because I was at lunch. She then texted me: "I need credit card." [1:38pm] "Hello call me." [1:40pm] Then [1:43pm] she called me again (!!) And she left a VM in an accusatory tone: "Why are you not picking up the phone and paying your bill?" Yes, I still have the VM saved -- see screenshots. When I called her back, later that afternoon, the first words out of her mouth were: "Are you calling to pay your debt?"   (Not, "Hello, here's what I did..." ) I think she was so aggressive about collecting payment because part of her realized she hadn't fixed the stove. I made the mistake of paying her that day. Within a few hours, my tenants realized the stove was still leaking gas. Updates: Ann now claims she "did the job she was hired to do." That is revisionist history. My stove was broken, and I hired her to fix it. Just like any normal person with a broken stove would do. I definitely did *not* tell her to replace one part, charge me $400, and leave me with an unusable stove that was still leaking gas. Anyway, I'm done with this. I'll probably never see that $400 again. I disputed the charge with my CC, but disputes like this are hard to win. For those of you who haven't yet spent your $400, I can recommend Appliance Service Pro (Bill) and Appliance Expert (Todd). read more

Ann's Appliance Repair - Appliances & Repair Near Me - Denver, Colorado

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Ann was super helpful. She was able to troubleshoot the problem - over the phone initially - with our Frigidaire upright freezer that had been running constantly for months. She confirmed the appointment and arrived on time. After replacing a cheap part she thought was the problem, she quickly realized it was something much more complicated. It was necessary to follow the repair algorithm to ultimately find the culprit. Thankfully, a control board was available. She installed it and...problem solved! She even checked back with me a few days later to make sure everything was okay. I wish my doctors were that attentive! I would absolutely return to Ann for my appliance repairs moving forward. read more

Ann's Appliance Repair - Ann Kicks Ass! - Appliances & Repair Near Me - Denver, Colorado

I hired Ann to come over and check out our dryer. She showed up on time and was very helpful. She took apart the dryer and found the problem right away. She realized when putting it back together that an additional part was needed but needed to order it online, came back a couple days later and finished the job. Ann was awesome and upfront with pricing. Thank you Ms. Ann! read more

Ann solved and fixed the problem with our old Kenmore dryer very quickly. It's amazing how well she knows these old machines. She had just barely arrived at our home and within moments she had the machine open, was taking out a heating element, and immediately installed a new one. It's very evident how knowledgable Ann is. Ann is always super responsive to calls and text messages. She was able to get out to take care of us quickly. She has helped us a couple of times now. Each time she has been very punctual, extremely knowledgable, very fast in completing the work and very friendly and helpful. I feel very fortunate to have found Ann to help us out of a jam with our appliances. If you need help with your appliances ... Ann is an outstanding choice! read more

Ann's Appliance Repair is best appliance repair in Denver. She is a smart and has been doing this a long time. Ann's Appliance Repair is Female owned and a female mechanic. I will never contact anyone but Ann's Appliance Repair. Ms Ann knows what's she is doing and is super fair and honest as can be. read more

My 30 year old Tappan brand oven wasn't working- Ann diagnosed the problem, found the part and Repaired it quickly! Flexible with timing, reasonable cost- will call again! read more

Ann IS a great appliance repair person. My dryer started acting up and so I texted her using the information on NextDoor. She returned my text within a few minutes and scheduled a time to take a look. Her diagnosis was a bad motor, and she took the time to talk with us about whether to repair or replace. We decided to replace and Ann gave us very good advice on our new dryer. Ann knows what she is talking about and is dependable and smart about fixing appliances. We are customers forever! read more

I called Ann to take a look at my washer machine as it had shut down. She asked a few questions about my problem and said she may know what the problem was. She showed up on time. Within a hour she diagnosed the problem and had it fixed. Ann is nice lady and is great to talk to. read more

I had a refrigerator go out mid-summer 2021 and liked the idea of a woman repair person. She showed up without the needed tools and proceeded to ask to use our tools, and then she couldn't get the piece off she was trying to remove to check the part she thought needed to be replaced. We were able to locate a replacement part on line, but were unsure if this was going to be the solution based on her diagnostics and inability to actually get to the part using my tools. I was very uncomfortable hiring her to do the repair work based on her visit so we just bought a new fridge. The whole time she was at our house she appeared very scattered and unorganized. I saw that she had really good reviews from everyone else, but I thought it was important to report my experience, especially since it cost me $75 for her diagnostic visit. read more

Ann is great! Very helpful, responsive and she knows her stuff. Happy to support a woman-owned biz too!

I was referred to Ann's this morning by a trusted friend. Could not be more pleased and grateful for the honesty and professionalism I was show this day! This gal is a one of a kind! Thank you so much. Very encouraged to know their are still people in this world that are true blue! Thank you, custom for life~ read more

Wow! Ann is just amazing. She's fixed many of our appliances over the years. She always knows what she's talking about. She is also very responsive and quick to get us back to where we want to be. I whole-heartedly recommend Ann!! read more

Anne broke the glass on my oven door trying to move the unit out. She then left my home with broken glass all over house with two little kids walking around! Complete lack of customer service skills, rude behavior. I understand accidents happen, and people are human and have bad days but this does not forgive her super rude behavior or the fact that she left broken glass on multiple occasions in our home! (coming and going with broken glass on separate days.) While she did apologize for the accident - it felt like lip service. I am not out to ruin anyone's lively hood, but buyer beware, Anne has been a "repairman" for just 5 years ( I asked her) and it shows... She was way in over head in trying to fix my Induction stove... I asked Anne before she ever came out if she is knowledgeable in fixing Induction stoves and her rather abrupt reply "yeah I went to school" After bringing back a new door (which she never put back on properly) she abandoned the greater repair which was a faulty IPS system in the induction system. She follows a Comcast repair like schedule - She communicated she will be there at one time, and then she showed up an hour late on several occasions...not helpful for families with kids that have tight schedules. read more

Ms. Ann is my first call when one of my appliances isn't working properly. Over the years, she has repaired my oven, dryer, garbage disposal and fridge. She really knows her stuff. She's honest and fair, in her prices and her customer service. She always gets the job done right, and I trust her expertise and recommendations. read more

Ann is so knowledgeable, professional, and quite a sleuth. My LG dryer was not drying and she investigated every twist and turn until she came up with THE correct fix-how does she know so much?? She really is great at what she does-she is not satisfied until she has explored all possibilities which have caused the problem. I would have Ann come and fix ANY appliance! It was so refreshing to have Ann take charge in a very positive way-her personality is definitely upbeat, confident and generous with information. I HIGHLY recommend Ann! read more

So my trusty old washing machine stopped spinning one day and I called Ann. She disgnosed it and said I needed a new motor. After checking the price of one online and accounting for installation cost, she said I would be better off getting a new machine as mine was so old. She recommended a few brands and then mentioned a couple to stay away from. Thanks Ann. read more

She charged us $270 to make the problem worse and then blame us for having an "old" dryer. I was excited to hire this Repair person because she had so many great reviews. She was hired to fix a squealing in our dryer . Unfortunately I did not experience the greatness. She had scheduled us on a Saturday. When she arrives she begins working on the dryer. She came with parts that she assumed we needed and began the repair before even diagnosing the problem. When she was done with the repair, we turned on the dryer and the squealing continued. She said it will eventually go away. It did not go away. She drew up the invoice for $270 including the diagnostic trip, labour and parts (that she ordered before diagnosing the problem) and shipping. As the dryer kept squealing she said "I will come back on Wednesday, I am just too tired to take that thing apart again." During the repair, she said repeatedly that she doesn't work on Saturday's. I didnt ask for her to come on Saturday, she offered. She asked me if I could pay her and I did so reluctantly. That evening the sound elevated from a squeak to a dying cat! I sent her a video of the sound. She listened to it the next morning and committed to fixing it. She came back on Wednesday. She cleaned the rollers at no extra charge (she mentioned this as if doing us a favor). Again the squealing continued! I sent her another video and she claimed to not hearing it. After back and forth, she told us that its an old dryer and there would be noise. I agreed there are noises but not squealing pig sounds. Because of her inability to admit she failed in fixing our dryer for which we paid her $270 (I know, My fault), she offered again to come back but that it would cost us $100 for more parts. I told her not thanks, we would fix it some other way. Today, we changed out a roller using a how to video from Appliance Parts Pros and the dryer is silent and smooth. And we paid $32.00. While Ann may try to argue that she did her job, she did not. A simple google search shows the main reason for a squeaking dryer is the rollers, and yet it took the second visit for her to even consider cleaning them after she replaced parts that dis not need replacing. Do NOT hire this person unless you want to be ripped off. We consulted another repair person who could hear the squeak (it is quite obvious and annoying to anyone, even me, someone who has hearing problems) and he offered to fix it. He also said, "you have already been taken for a ride, and this is an easy repair." He sent us the How To video and yes, it was an easy repair. It only required one wheel change. I would rather pay what I paid for one wheel than to ever hire Ann again. read more

I was really impressed with her timely response to my online request. She texted me not long after and even via text had an idea what was wrong with my oven. She was able to schedule me quickly and was actually early. She let me know via text she was on her way and showed up ready to get to work. Even had the part that was suspected and actually bad on my oven. She showed up with her mask on and I appreciated that. Very personable and knowledgeable. I highly recommend her business and expertise. read more

I contacted Ann's Appliance Repair about our old Whirlpool gas stovetop. She ran through the different issues we could be dealing with, including needing to potentially replace a part that is no longer available. She said she'd schedule an appointment, but we'd more than likely be wasting our money due to the issues and the potential inability for it to even be repaired, so we decided to replace the stove. I appreciate her knowledge, honesty and integrity and will contact her again in the future for any other appliance repairs. read more

I would highly recommend Ms. Anne for your appliance repair needs. She responded to my message almost immediately and her initial service charge to come out to the house was significantly less than other companies I called. I had a what seemed like a very complicated dryer repair and she knew exactly what she was doing. She ordered the correct parts and she was meticulously detail-oriented in installing those replacement parts. She even came back another time shortly after because I was still hearing a weird noise inside the dyer (it was another problem having nothing to do with the work she had done). Very personable as well. A pleasure to have in my home and she got the job done right! read more

Ann was awesome. Super knowledgeable, very straightforward and transparent about pricing and work. She was able to identify what issues we were having and give us some options to fix so we could choose what works best for us. Doesn't hurt that she's got personality to boot! 10/10 will call again! read more

Ann is special in many ways! in fact she's "trending" in our neighborhood! responsive, thorough, reasonable, and she actually cares! I'd you want a good experience repair-wise and personally, call Ann! read more

Ann's Appliance Repair - Appliances & Repair Near Me - Denver, Colorado

Ann is amazing! In and out in 30min. Right on time and priced as promised. She stands behind her work and told me to call her with any issues. Basically got a new dryer out of the deal and saved some serious money. It's totally worth having her look into it. If it's not a Samsung, just call Ann and save yourself the headache read more

I called for service on my freezer that was out. Ann answered and said she was out of town or going out of town but referred me to someone else who she said she had known a long time and worked with before and trusted 100%. It was a solid referral and they took care of my issue. I appreciate that she took the time to answer the phone and give a referral when she knew she wasn't available! read more

Will definitely use Ann again if we have any issues at home with appliances! I left a message on her voicemail and she promptly called back around 15 minutes We talked about our issue with the stove and how urgent it was for us to fix and she was able to squeeze us in the next day. She came over and quickly diagnosed the issue and gave us several options to give us the best price and at the same time getting it fixed as fast as possible. Our 2 year old was also sick at the time so she texted us before she arrived to ask if she should text or knock on the door. That was very considerate thinking of our child trying not to disturb her. A very friendly, savvy, knowledgeable and honest person that I would highly recommend to any of my friends! It's so nice to find someone that is reliable in this day and age and Ann definitely fits that bill! read more

This was my second time working with Ms Ann. She's very reasonable, responsive, and straightforward on repairs and options. We had a 12 year old dryer that needed a lot of work and Ann gave us recommendations on her favorite dryers. We love the new dryer and will always keep Ann on our expert call list when we have appliance issues. read more

Ann is fantastic. Our refrigerator was making a terrible rattling noise in the freezer area. I reached out to Ann and received a response quickly and we set up a time for her to come take a look. She communicated well with us (through text) about running late due to a previous appointment. When she arrived she got right to work, she knew exactly what the issue was and said it was a very easy fix. She offered to give me all the information I needed to order the part and fix it myself vs. having to pay her, but I opted to have her take care of it since she had the part with her. It was definitely worth the little extra $ to pay Ann. She was extremely friendly and knowledgable. I saved Ann's number in my phone and immediately put her magnet on our fridge. We will definitely not hesitate to call her if any other appliance needs attention. read more

What a fantastic experience - and yes, it's not lost on me that I'm saying that about a clothes washer repair! Ann promptly responded to my email outreach, offering to come out the next day and inquiring about the specific appliance that was broken (to be prepared). She arrived on time - at a specific time, not a half day window - and was very friendly and knowledgeable. While she was diagnosing the issue, she talked me through how washers work and common challenges/fixes, which both built my trust in her skills, but also made me better able to trouble shoot future issues. After fixing the issue (broken pressure switch), she followed up the following day to make sure that everything was working as hoped. If you have appliance challenges in the Denver area (lucky for us, she's recently returned from Texas), I'd highly recommend reaching out to Ann. I often feel somewhat uncomfortable when repair men/women or contractors are in my house, but with Ann I was at complete ease. read more

I will continue Ann's record of perfect scores on her reviews! Our refrigerator stopped cooling yesterday morning, and we quickly figured out it was a failed main control board. (On a 3 year old Whirlpool! Don't buy Whirlpool!!!) Everyone I called said that it would take at least 3-5 days to get the part and install it. Everyone except for Ann, that is! Late on a Friday night, she tracked one down and put it on hold. She installed it this morning and now my fridge is cooling again. She did in 24 hours what all the other guys said would take a week. Skip the big companies with the fancy ads and call Ann. You won't regret it! read more

Ann is a amazing person. She is connected to her work through Joy. Choose Ann if you want someone who can teach you about your appliances and how they work while getting your life back in order. We had a washing machine go cattywampus, and not only was she the friendliest repair person we'd ever met, but she also showed every step of the way and encouraged us to learn about our appliances so we'd be more confident the next time around. Sure enough, the next time the machine showed its age, we just said, "We can fix that!" And we did. We didn't just get a repair person - we got a coach for the right attitude towards household maintenance! Ann isn't about money - she's about teaching and relationships. She's about getting the job done and helping people help themselves. Our 2 y/o isn't about strangers, but she was just as glued to what Ann was doing on our machine as we were. And Ann was just as friendly back to her! So ever since Ann's visit, our little girl spends time running around the house with tools saying, 'I'm fixing it!' How many repair people can authentically say that they're inspiring the next generation? Whether you're 2 feet tall or 6 feet tall, Ann can teach you confidence about household maintenance. You can't go wrong with Ann! When there's a machine on the fritz, call Ann. Ann's The Man! Thanks, Ann! read more

We contacted Ann when our dryer quit working. We had a pile of laundry to get done and Ann came out the next morning (on a Saturday!) to get started. When she assessed the problem in person, the fix was more involved than she anticipated so she went back out immediately to get additional parts. She persevered as the fix was not easy. After about 3.5 hours, she left with our dryer in perfect working condition. She is such a hard worker and she even texted the next morning to ask if it was still working okay. She takes great pride in her work! We also loved having a woman come to our house to do this repair as we are raising two young girls. Ann allowed them to watch her work for a bit and told them that girls can do anything they put their minds to! read more

Last week my oven broke. Fine in the morning for breakfast pizza, but later it didn't ignite. I'm not without some handy skills, so I went in and diagnosed the problem, and ordered the necessary part. Then when I dug deeper I found that fixing the problem would be a little more than I felt comfortable with. (Like the time I discovered I couldn't remove the starter from my car's engine compartment without first taking out the engine, or pulling the axle apart. But that's a revue for a different day.) So, there I was with what I thought was the right part, with the right problem, and too many wires to be comfortable. So I called around. But being Saturday no body answered, one place even sent me down a phone tree and hung up before I could leave any info. Then I called Ms. Ann and left a message. Being Saturday, and the day having gone the way it had I didn't expect to hear anything until Monday. But she called back within the hour. Asked me what kind of oven. I said I had the part, and told her what I thought was the problem. She said she could be there Friday. I thought, "It's summer, how much baking am I gonna do?" Then she asked where I was, and said she might have time on Tuesday. I said, "Great." Tuesday came, she texted when she was 30 minutes out. She showed up on time, came in and was respectful of social distancing, and wore a mask. Took a look at the oven, and confirmed my diagnosis (which is always gratifying, when a professional confirms my deduction.) She knew her way around the oven, and was done in less than 30 minutes. And now my oven gets hot! Which is the whole point of an oven! tl;dr Ann's great, and I won't hesitate to call her again. Her rates were reasonable, and my only regret was I didn't have the Venmo money to pay her with, thus reducing her overhead. read more

As the other reviews say, Ann was excellent, fair priced, very good communication, and helped me to try and understand how I might be able to deal with any future issues on my own (even taking the time to send me the part #'s and videos of how to install). I won't be calling anyone else for appliance repair... Ann's the Man! read more

Ann was great! My dryer stopped drying clothes, so I called Ann. I described my issue, and she gave me a few tips to try to fix the issue myself. She didn't want me to have to pay her fee to come out for something simple - so already a great start! Once we determined that the issue was more complex, we set up an appointment. She gave me a heads up when she was headed over (so I didn't have to wait at home in a time window), and was able to diagnose and fix the issue within an hour (the issue was that a very odd location of the dryer had been clogged with lint). She communicated well up to the appointment and was able to explain everything she was checking / doing, which helped me understand a ton. On top of all this, she's just a fun person. Definitely recommend calling Ann! read more

Ann's a straight shooter who gets the job done with an Old Austin personality that is a pleasure to be around. My dryer was on the fritz (I believe that's the technical term), so I flagged Ann here on Yelp and received a quick reply to get a visit scheduled. On arrival, she immediately got to work and explained what needed to be fixed, what the estimated cost would be and, after my approval, she did what she said she would: cleaned and fixed the dryer with no surprises or gotchas. I don't hesitate to recommend Ann for your appliance fritz fracases (that's the plural of fracas, right?). read more

Ann was great! When we chatted, she quickly walked me down a decision tree to pathetically diagnose the issue with my refrigerator. She asked me to text a picture of the model # and my address to her. I got a text back with timing of repair and ballpark-ish quote. Another text let me know she was 20 minutes away. When she arrived, she had the possible parts with her and quickly and efficiently diagnosed the issue and replaced the faulty part. Ann is a character and I enjoyed chatting with her while she was at our place. I only wish more things could break so I can call Ann! read more

Several months ago, we hired Ann to come fix a problem with our refrigerator. She listened to our description of the problem over the phone. Then she scheduled an onsite visit to diagnose and repair. In the interim, Ann researched the problem pertaining to our specific model of refrigerator. She ordered the replacement part. She brought that part with her when she arrived. Her diagnosis confirmed the known-issue and she got right to work replacing the part. Done. She was gone in short order and our refrigerator was no longer leaking water. I liked her positivity and professionalism. I liked her proactive approach by researching the issue prior to her visit. Other technicians would want to come onsite, THEN start researching the issue. This would result in a second onsite visit once the replacement part had been acquired. Ann's efficiency is greatly appreciated! read more