In 2022 this company installed two air-conditioning units in my home--one for the house proper and…read moreone for the enclosed patio. Recently I became concerned that the units might not be functioning properly and called to receive service. The woman who answered the phone was surprised to realize that the company had not contacted me to service the units in the four years that I had had the systems, as they should have done so annually or semi annually (I don't remember which). She scheduled a service call for between 9 and 11 AM the day before yesterday with a phone call 30 minutes in advance to let me know that the technician was on his way. Several minutes after 11 o'clock, I called to inform them that no technician had either called or arrived. I was told that there had been an emergency, and my service call was rescheduled for today. Obviously no emergency precludes a phone call. I learned today that they had been informed of the emergency at around 10 o'clock that day but didn't contact me. Today a technician did arrive within the two hour window but without calling me first. After three failures, I cannot recommend this company to other consumers. (about six hours later) I wrote the review above while the technician was working on my systems. I found him to be very thorough and courteous. He assured me that the company was reputable and asked me not to leave a negative review, not knowing that I had already done so. I am now changing my two star review two a five star review both because of him and because of the call I later received from the company's office making things even more right than the technician Guy had already done.

I want to keep the AC working as long as possible, it is an R22 version…read more From the moment the HVAC technician arrived he repeatedly indicated that I was wasting his time because he had so many emergencies that day. The AC was working fine. I had just purchased the house with a 42 year old AC and I wanted an expert to perform a checkup. This company was specifically recommend by our realtor for old AC systems. The first thing he did was turn on and measure the pressure on the system, a system that he cannot refill and connecting to releases dangerous freon. The AC and circulation fan were running fine. He asked me if the filter has been replaced recently, I didn't know I had closed on the house 3 days ago. I checked the filter and he came running saying why did you do that. Another round of you're wasting my time. Eventually he got tired of waiting for the reset to trip and he shorted the wires to force the compressor on. That's when he told me the system didn't work because the circulation fan was broken. I told him it worked fine before and he shorted the wires to turn it on. Again and again that I'm wasting his time. The AC system worked fine, then he moved on to the furnace. He said the furnace was dangerous, asked if I had kids, and told me it needed to be replaced the gas company would red tag it immediately. Eventually he told me that it's not worth spending a nickel to maintain my furnace and AC and tried to sell me on a full replacement, I played along just to get him out of there. At no point did he explain to me what a 4 psi refrigerant drop over 42 years means if I actually cared about keeping the system The next day, I had a termite fumigation scheduled and the guy from SoCal gas came by to turn off the gas, thank God. He told me to never replace the furnace or AC unless I absolutely had to. The Train manufactured AC and furnaces from the 80's are better than anything you can buy today for residential properties. He also pointed out that the previous owner had blocked off the fresh air intakes to the garage. Something the Season Control technician didn't bother to notice, probably because I was wasting his time. This was supposed to be an expert HVAC recommendation for maintaining older systems, and it was clearly a very experienced expert guy. The only thing I got from him was intentionally leaking R22, a lecture on wasting his time, and a hard sell for a replacement I don't need. And no information that I actually wanted about how to maintain the system I have. I'm also 2 days into trying to receive the invoice for the service. Was supposed to be sent to my email, didn't happen. Tried to call twice, first time no answer, 2nd time got put on hold then hung up on

Raul of Kilowatt AC/Heating is outstanding in every way possible. He's super responsive to our…read moreneeds, very knowledgeable and has an extremely kind manner. He stands by his word with honesty and integrity as does the Kilowatt Company of professionals. Kilowatt is lucky to have such a wonderful employee as Raul. Three AC jobs completed with satisfaction!!! Most Respectfully, Grant S. (Calabasas & Agoura)

I had my HVAC system installed in 2020 or 2021 and had great customer service up until now…read more Sometime recently, they've decided to use AI to screen their calls and you are unable to talk with someone in the office. I am in their membership program which requires monthly payments and grants me routine maintenance on my system. However, Kilowatt skipped my last service appointment. When I called to check in, I was greeted by an AI bot - one thing that WAS good about this business, is that they had great person-to-person customer service, now they choose AI. When I was able to circumvent the AI, I was forwarded to a call center. The operator informed me I was removed from the membership, though the company has been collecting my monthly fees. When I asked to be connected to someone in the actual office, the operator refused. When asked when my call would be returned, the operator said he didn't know. TL;DR - AI bots screen calls and schedule appoints, collect fees but haven't provided services.

came within scheduled time. Vlad was friendly and provided proper resolution solution.read more

Air Plus HVAC, Inc was professional, polite and got the job done. Vladimir, the tech who came out…read moreand did the work to fix our condenser, was fantastic. A real pro and a pleasure to work with! I highly recommend this company.

If you're looking for a reliable, experienced, and efficient HVAC technician, I highly recommend…read moreEsvin and the team at EMC HVAC. EMC HVAC was recommended to me by my sister after Esvin and his crew did an outstanding job installing a new HVAC system in her home in Long Beach. When my AC suddenly stopped working during a heat wave, I knew exactly who to call. Esvin was incredibly responsive and scheduled an appointment for the very next day. I especially appreciated that he made the trip from a project in Corona all the way to my home in North Hollywood to help me. From the moment he arrived, Esvin impressed me with his expertise. He quickly diagnosed the problem, explained what was wrong, and had my AC up and running in no time. He worked efficiently, was professional and courteous throughout the entire visit, and charged a very fair and honest price. It's easy to see why Esvin comes so highly recommended. He did a wonderful job, and I couldn't be happier with the service I received. I highly recommend EMC HVAC whether you need a new HVAC system installed, repairs, or routine maintenance. You won't be disappointed!

I had a new HVAC unit installed in my condo. After shopping around with several people Esvin gave…read moreme the best pricing. I mostly appreciated the ease and timing that this was completed. He kept me looped into the work and when it was completed. I will definitely be reaching out for other work in the future.

The owner of this business, Matt Alba, is amazing! He's very knowledgeable and thorough when…read moreexplaining all the different options to fix your unit. I purchased a Cooper & Hunter 5-zone minisplit (ductless) system 11 months ago and had it installed by a guy who's now MIA. Fast forward 8 mos after install and the units aren't working right. My guy's phone number was disconnected but I got through to him by email and he came and allegedly fixed it. 3 mos later it's again not working right and my guy is again MIA and this time I can't reach him at all. Then comes the knight in shining armor... da, da, da, da... Matt/Dr. Ductless! I found him through Yelp. I reached out and he was a plethora of knowledge and eager to save the day, but, of course, since he didn't install my unit, this was going to be a big expense for something that should've been fixed under my labor warranty by the guy that installed it. But since my guy was MIA again, time to turn to the knight for assistance... Matt/Dr Ductless. Matt not only explained all the different possibilities to trouble shoot my system and all costs associated with each step but he went above and beyond and contacted my manufacturer of the units (Cooper & Hunter) to get feedback on what needed to be done. He also sketched out and measured the length from the compressor to each unit to calculate the total linear feet being used by the compressor and then spoke with the manufacturer to find out if I had too many linear feet which could be burdening the compressor. That wasn't the case but we did find out that one of the lines was too short so it needed to be replaced and coiled so the total minimum feet could be accomplished. He also saw that I had a lot of build up on the side vents of the compressor which he determined was because my laundry vent line was venting out of the house just a few feet away and the compressor was sucking the lint in and causing that build up (something no one else ever pointed out... and I did have one other guy come out to check the system and he didn't catch that either). I had to have my laundry lint line rerouted into the basement crawl space to resolve this issue (my contractor handled that). So, after much delimma over the cost (Matt was more expensive than the other guy I called out but you know the old adage, "you get what you pay for") and considering the first time around I picked the guy who was the CHEAPEST, I decided this time it was important to pick the guy who was the WISEST and that was Matt/Dr Ductless! His guys came out a few days ago and the 2 of them worked on my unit almost 5 hours. They found FOUR LEAKS where the units connected to the compressor (the same area my original installer who had come out 3 mos prior allegedly had "fixed"). Ends up my guy had tried a sealant glue on the copper lines instead of cutting, refluting and rewelding, like Matt's guys did. They also cleaned the vents on the side of the compressor thoroughly so no more caked up lint, and they replaced the short line with the new required 15 foot line. And lastly was the most important mission, the refrigerant. My guy had simply added more refrigerant the last time he came out. But, I found out that the manufacturer requires ALL refrigerant is VACCUUMED completely out of the system before replacing with new refrigerant, which required 11 lbs of refrigerant (and that stuff isn't cheap which is why the other guys only wanted to add more, not replace it). Of course Matt had his guys vacuum out all the old refrigerant and then replace it with 11 lbs of the new refrigerant (think of it like a car and the oil in your car, when you go for an oil change they don't just add more oil, they replace all the oil). So, obviously this was a very long story, but, the good news is, it seems to be DONE RIGHT this time! If you want YOUR JOB DONE RIGHT, don't hesitate to call the knight in shining armor, Matt/Dr. Ductless!!! My system now runs like a dream! Super quiet and ultra efficient! We hit 96 degrees only 2 days after they fixed it and my rooms now cool down in only a matter of a FEW MINUTES! Pics show before and after of the compressor being cleaned and refrigerant being readied. I didn't get any pics of the leaking lines but even I could tell they were leaking cuz they were covered in grease. IMHO, Dr. Ductless rocks!!!

Excellent from start to finish. Owner Matthew Alba is incredibly knowledgeable about ductless…read moresystems, and in this case a Mitsubishi multi-zone system that were installed in a two level townhouse. I researched quite a bit before committing to Dr. Ductless and I would use again without hesitation. The entire install crew of technicians were knowledgeable and thoughtful and the communication from everyone in this company were proactive, including follow up.

If I could say there was an outstanding group of individuals for this new install of a Daikin split…read moreair conditioning unit. Without question and hesitation clearly the installers Angel and Junior went far above and beyond what an average company employee would do without question. A lot of things can be promised by a salesman and not fulfilled. These two professional installers made sure on a Saturday and returning on their day off, a Sunday to complete the job. And to complete the job right. It's easy to be hesitant in this day and age to be able to trust a company. But these two gentlemen are the mission statement of this company. I would never hesitate to use this company again if these two professionals were involved with my job. Thank you gentlemen for a job well done.

Not Recommend Lowest…read morepossible rating and DO NOT recommend. If you need help, Affordable Heating and Air has an absolute culture of inaction after they finish your job. They installed a new AC system for me. Installation crew spoke little to no English and could not explain the use and programming of the smart thermostat at all. A few days later, another of their technicians, Juan, came to the house to inspect the installation. He was busy patting himself on the back over some adjustments he made to the system, but then I asked him how to program the thermostat and explained some problem issues I had with it. Well, Juan couldn't program it or address my problems and he said he'd get back to me after speaking with the manufacturer. He never got back to me. So I called the company a few days later and was transferred to Lorraine. She was up the food chain somewhat, so I felt better about this. I explained the issues to her and she claimed to be scheduling a service call for me as we spoke, but I never heard anything on that. A follow-up text to Lorraine days later got no response. I called the company again and was transferred to Sarah. I provided another explanation of the problem and she asked if they installed the thermostat. I answered "yes" then did not hear from her again. After six days, I texted her back to ask if they at all intended to help and just say "no" if they don't. She said "of course" and offered to send someone over but first wanted to send me a "cheat sheet" for programming. She emailed it to me and it proved much less detailed than the owner's manual, so no help there. I text replied to Sara someone should come out to see the thermostat and asked if they had other compatible thermostats I could switch too. Eight days later, there was yet another period of "no response", so I gave up with them. I had another company over (Family Air Conditioning of Simi Valley and certified for the make of my system) and they called the manufacturer and made some adjustments to the system. Within a few hours, problem solved.

Duct cleaning Elder did a an amazing job…read more Very professional and respectful Awesome job!!! I just turn on my air conditioner Wow what a difference Clean smelling air Thank you !!! P.s Nathan thank you for all your help

This company is a 100000/10. Last month at a peak heat wave, I've called- I'm not even kidding…read more-over 15 companies. I have a dog who was overheating in a house that was 90 degrees. Barely habitual to say the least. NO ONE- absolutely NO ONE was available to come until 2 days time, most 3-4. Reminder, inside was 90 degrees, outside 100. Then I found this place, and they were at my house within 45 minutes after the call ended... UNREAL! Eddie is not only so knowledgeable, but truly just the best and cares about your comfort. Also, they have the parts you need to fix the issue on site right then and there. There was no waiting period- it truly was a VIP experience, which I never thought a HVAC company could provide! And today! I had a circuit issue and they came again within 30 minutes and saved the day yet again. Do yourself a favor- trust- Eddie and his team are the way to go!

Greg was super quick to get back to me with a fair amount to add refrigerant for my 2019 split AC…read moreunit. He arrived on time and was informative, helpful, and friendly. Thanks Yelp .... I now have a local goto AC company

Greg and Andrew did a wonderful job on the maintenance of our HVAC system. They are very…read moreknowledgeable and professional.Also so patient and nice to explain the process. The price was fair and there was no upselling' They will be my go to for maintenance and repairs going forward And I will be happy to recommend them.