I Just wanted to point out that this company goes way beyond business and money. These are real genuine people who will stop at nothing to help until the customer is well satisfied in every way. Morgan is shining example of an employee who enjoys her work . She takes pride in her company and is a brilliant , valuable person envy of any company. Morgan found me stand alone loveseat to match the rest of my rattan furniture for patio The product is superb and easy to put together. I just wished Yelp had 10 stars cause they surely deserve 10 stars. Thanks again. Joseph G read more

Very dishonest, unethical company. They make it very difficult to satisfy warranty claims with lots of back-and-forth communication sending you down a rabbit hole so customers eventually just give up. Take your business to a supplier who values your business and behaves honestly. read more

Never received half the items from Aosom that I order from the Target website. After many emails and back and forth we realized this seller Aosom isn't honest. We ended up filing a complaint with the Illinois state Attorney General's office. I would seriously avoid products by this seller. A Target employee agreed it was all suspicious. It was a horrible experience. We had to take half an opened patio set to a Target store to return because this company wasnt capable of sending us the missing box. It was a total inconvenience and neither Target or the seller would come to a compromise after 9 days of waiting for this missing box. Uploaded two pictures of what we have and one of what I expected. Complete useless. Really bad customer service all around. read more

See all

Liked the bird cage I purchased except it was missing 1 small part that is essential in attaching the cart to the cage. Guess what customer service apparently "cannot do". It has to be returned in the box so I must completely disassemble the whole thing and cram it back in the box. There is absolutely zero customer service to their customer service. On top of it, they aren't even nice about it or seem to care about how inconvenient it is for the customer. highly disappointed. I guess I should have looked at their reviews first. Pathetic. read more

Worst customer service ever. Do not buy from this company, I ordered a chair and automon set from a department store. The chair came damaged, the box. was in shreds. I was told I could not return the chair if it wasn't"t in the box..... again the box is in shreds. Thrown all over my driveway. No one will respond. They don"t answer the phone. I reach out to the department store where I bought it from. They are still trying to get a responds. Now I am told It"s past the 30 day return policy. Of course it is no one will help or return phone calls. read more

Do not buy anything that you will need for longer than 1 year. I purchased a 13' x 10' Gazebo and 7 piece wicker furniture set for around $920. Products were okay when I first put them up, and then BAM! 6-months later, wicker furniture color completely faded. 8-10 months after that (1 year 2-4 months later) I started seeing rips in the canopy where the poles attach to the canopy. I decided to contact the company to see if I could get a replacement canopy, and they said, 1) They don't have a replacement canopy for the item for purchase, and 2) They will NOT honor anything after 366 days. I sent timestamped photos showing the degradation of the items over time, and still no luck. I requested to be contacted by a manager, and did not receive a call back or email. $920 for a bit over 1-year of use with no support after 1-year. Don't throw your money away. Take a look at the photos. They will not stand by their products after the year is up. read more

See all

Stay away from this company at all cost canceled ny order without an explanation. or email notification. Customer service inexperienced poorly trained. read more

We were finally able to put together a pantry we purchased over a year ago. There is a package of missing parts. When I called customer service I was told that they would not do anything because it was purchased over a year ago. Excuse me if my life got crazy and we were just today able to out this together. Aosone is not so awesome are they? read more

Absolutely horrendous. I ordered a massage table that turned out completely unusable. Headrest built it too high and your neck hurts after 10 minutes of laying down on it. They refused to give me a full refund for an item I cannot use on the account of fees that they even refused to specify exactly what they are. Disgusting practice. Will be making a formal complaint read more

I purchased a 5' pink pre-lit holiday tree and when I put it together there were two pieces missing that make the lights on the tree work. I just checked with the BBB. Apparently, this company is aware that theyre selling defective products and know that they're scamming people and don't care. They even make up positive comments. I knew the prices were too good to be true. read more

Scam. Deplorable company. Avoid at all costs. Sickeningly poor quality, atrocious customer service. read more

They will advertise a deliver by date they know they can't meet. After waiting for an item over a week past promised date I contacted them and let them know I would not be accepting the package as I had to purchase a replacement due to time constraints. They offered me $5 off? Had to go through Amazon to get my money back from them. Multiple complaints for the same issue noted on Amazon, but they will strike through the comments saying it's not their fault. YES it is! With the shipping Aosom utilizes there is NO WAY they intended to uphold there "PRIME" shipping promise. Horrible company and detestable customer "service" read more

Wish I had read the reviews before I tried doing business with them. It is impossible to get them on the phone. They don't respond to email. I ordered a wire fence on June 23, 2023 and they said delivery on June 29. I went online to track order and it said that it was not yet shipped!! Called and called - couldn't get through. So I emailed asking why it wasn't shipped. Next time I went on website, I saw the order was CANCELED! No response. No communication. Just canceled the order. I will NEVER order from them again...HORRIBLE customer service. If I could, I would give zero or negative five. I will see if they are with BBB and, if so, will complain there as well. read more

Bought a lot of garden furniture from this company in August 2024. The metal garden table over the winter has corroded despite being covered and looks like it's infectious. Wrote to them earlier this week to be told they only offer 6 months warranty, considering most of this time was winter it doesn't seem acceptable. Outdoor furniture should be fit for purpose and last a decent amount of time. Aosom said 'it's up to you to prove that the problem was there when you received the goods even if it has taken until now to come to light'. They obviously think I am psychic, how would anyone know an issue would come to light in the future. The staff reply like they are following a script and are very unhelpful and unwilling to offer any help.I was advised to use lemon juice and baking soda, on a table which is already corroded, great advice. I did ask if I could just purchase a new table, as the chairs are fine, no I cannot. It seems such a waste to have to buy a new table and set of chairs. I would recommend buying these products from other websites and giving Aosom a miss. read more

Bought some chairs from Aosom. They were scratched and I returned them a month ago. Tried to reach customer service. Tells you the wait time is 3 minutes every phone call but ALWAYS sends you to voice mail. 4 phone calls, 4 emails and they never respond. Reporting this to my credit card and BBB as fraud. DO NOT BUY FROM THIS COMPANY! read more

See all

Horrrrrrible experience. I bought (well PAID for) a chair in May 28th thru the app. Well, for daaaaays it kept saying "Processing. I emailed the company & never got a response, so emailed them with no response. I look up the customer support number,but that didn't help because noooooobody answered. I emailed them a THIRD time & actually got a reply saying they were sorry & could issue a refund or send the chair, I opted to get the chair since I reeeeeally needed a good one. We'll, once AGAIN I hear nothing back about. 2 emails later I get a reply saying they issued a refund. I replied back that I wanted the chair NOT a refund. I get a response apologizing & that I could order the chair again. Y the *@#$ would I want to order from them again after such a horrible experience? I went on Amaz9n & ordered a chair that'll b here n 2 days. I do NOT recommend this company read more

I bought a 12x15 Gazebo from Aosom Direct. Within 9 months of it being up, we had light hail and the south and west facing Poltycarb roof panels got damaged - small holes in them, biggest being about the size of a pea. I reached out to Aosom Direct who has an eBay site - from where I bought this gazebo. They got back to me and said they would REPLACE the roof panels for me. About a week and a half later, I received a box which was just over 8ft tall, 12" wide and ab out 8" deep - clearly NOT containing the roof panels. When I reached out to them, they said I need to OPEN the box and make sure the roof panels are not in there (the roof panels are on average about 1/2" thick, 36" x 49" and some are longer than 49" (the corners) - thus common sense told me it was impossible for the roof panels to fit in the box they sent me. I did as they requested, opened it, took pictures, and then they were satisfied that I did NOT receive the roof panels. They sent me a second box, exact contents as the first box (Box 2/4), then a THIRD box which contained the lower structure of the gazebo -NOT ROOF PANELS. This time when I contacted Aosom I received a message from them stating that they will contact their warehouse and that they WILL NO LONGER help me! As if this was MY mistake - their warehouse sending me the WRONG BOXES - NOT the roof panels as agreed. Now I have 2 boxes containing the very top aluminum structure of the gazebo, boxes 2/4 and Box 1/4 - none which can contain the roof panels as they have the same dimensions, over 8 ft long and 12" wide and about 8-9" deep. This company will send you the WRONG replacement parts and then HOLD YOU accountable by NOT being willing to further help you! The Polycarbonate roofing they said was very durable and strong, is JUNK and their customer service is beyond pathetic! I cannot stress enough for people to AVIOD this company - they are NOT true to their word, they will get upset with you when THEY send you the wrong parts and then get annoyed with you when you report to them that for a second and third time, you were NOT SENT what you requested. See their reply after the 3rd box (wrong contents) was sent to me: New message from: mhcorp (109,389RED_SHOOTING_STAR Star) Reply ##- Please type your reply above this line -## Your request (2466705) has been updated. To add additional comments, reply to this email. ---------------------------------------------- Eleven, Apr 27, 2023, 4:12 AM PDT Hello, Thanks for your contacting us! We will reconfirm with the warehouse, if there are still problems, we will not replace it again. Thank you for your patience and understanding! Sincerely, Eleven | Customer Service M-Su 6:00am - 4:00pm Pacific Time read more

Bought quite a few things from them in 2022, including a walk-in chicken coop to protect my houseplants and veggie from animals such as squirrels. It worked very well but it couldn't take the snow and collapsed over the winter. So the product was not designed for Canada. I contacted Aosom to ask if they could send me replacement parts to fix the coop. They said no because it already exceeded the 90 day period. Then I asked how I could leave comment to show that the product is not winter proof for Canada and that replacement parts would not be available. They told me I would not be able to leave comment because it already exceeded the 90 day period. Well .... in my opinion, they went from selling bad products for Canada to not honorable. read more

Deceptive company. Inferior products. Customer service manger Rudy is Ignoring my emails. Due reimbursement.

Warning: Most of the positive reviews here are not the real buyers! Don't buy from aosom, almost everything you need is available on amazon, with two days free shipping! My friend ordered a puppy playpen. It doesn't work so she wanted to return it. Was told she would have to arrange courier and pay herself which was going to cost as much as the item. Poor quality products and bad customer service. Extremely annoyed. We would never buy from aosom again. read more

This company is a 3rd Party Seller on Amazon. Their return policy can not be found even on their home page. They charge buyers to return unsuitable items. Their practice is borderline fraud as on Amazon they say returns are accepted and give you roughly 30 days, no where could I find anything more even on their home page. I am currently in touch with Amazon's A-Z Guarantee program. The item is also big and heavy I can not lift it or transport it and they expect me to take it to Canada post or arrange a courier of my choice.........BEWARE of this Company...... Rude and very very poor customer service read more

I bought a chair from Aosom company for the office purpose. They played a game 1. As I open the box and fixed the chair, left hand rest was not fixing and when complained to the company, they ask me to pay for the shipment. 2. They said they will not replace but will pay for the repair 34$ which cannot be repaired. 3. After 2month 15days the chair is bending to the left side giving me sever back pain. When I ask for the replacement or the solution, Aosom replied they are not liable for the issues after 3 months period. I wouldn't recommend anyone to buy this product or any of this company products. read more

Bought an office chair on sale, it was supposed to be ergonomic. Assembled and found out it is not at all what it was advertised, tried to disassemble to return, the rod didn't separate from the base and could not fit in the original box. Called customer support, they said I have to pay the shipping. I am in Quebec and they are in Ontario. They suggested to email customer support, did that got a fast response to give to 2 choices, ship on my own or do as I want and get partial refund. After accepting the refund, for a week they said the money was refunded, and when I sent them the proof there was no money transferred to my account, they said I should call another branch. Very disappointed. zero star. read more

Aosom - Office Equipment Near Me - Wilsonville, Oregon

See all

I ordered their Outsunny wooden cold frame@ $230.00 plus tax. Horrible flimsy garbage with assembly instructions modeled after the Da Vinci code. The legs had no pilot holes and the tops of same were cut all wrong. After many attempts, they said I should pay the shipping for a partial refund. I threw the entire mess in the condo dumpster. Luckily Amazon.ca stands by this junk and paid me back the entire purchase price. Really a rip-off company with typical, Chinese garbage. read more

I ordered a kitchen pantry from them, and because I liked the items do much, I had to wait until it was in stock to order. The item arrived rather quickly (although I had issues with Fedex). But during the assembly, I noticed one of the panels was damaged. Because the damage faced the front, I called to get a replacement panel. Again, the item was out of stock. Had to wait almost 3 months for it to come back in. When I ordered the replacement part, they sent me the wrong panel. After going back and forth with them, they told me I received a different panel because the company released a new version of this item and made changes to parts and assembly process to make it easier. They do Not keep an inventory of the old parts for the prior version for those still in their warranty period. They offered me the option to receive a brand new pantry (the current version) or a refund. Given all the headaches, time I spent on the phone with them, they refused to let me speak with a supervisor, the Fedex delivery issues and not being able to get the 1 replacement part I needed, I asked for a refund. I will never order from them again! It is not acceptable that they don't keep replacement parts for those still under warranty! I would give them No stars if I could. Avoid ordering from them at all costs! read more

Do you want a box that's basically just full of Farts and dog hair, then order away First of all everything was damaged. Utterly incompetent management Cant even get the orders right. Keep using this company if you want to be let down. But really WTF. Unimpressed. Total Nightmare. Take your Business elsewhere! read more

We bought a met shed made buy this company. What a piece of crap. The installation manual was crap, it was very bad the lines were blurred can't tell how the pieces fit together. Customer service was little help. They did send me links to vids on youtube that was worthless. The sheet metal is so thin it's not going to last long. No way to Secure it it it's so flimsy To keep people out. spend more money and get a better Quality one. 500.00 from Home Depot. I should have bought a wood one. read more

Aosom 2-In-1 Dog Bicycle Trailer /Stroller Pet Carrier with 360 Swivel Wheel Hitch. I bought a PawHut 2-In-1 Dog Bicycle Trailer / Stroller Pet Carrier with 360 Swivel Wheel Hitch Suspension Safety Flag. The wheels would not stay inflated, and it was only used once. The next year I bought a new one instead of trying to fix the first one. I ordered three times and finally got one where the wheels would stay inflated. Just went to take the dogs out for the 1st time and again wheels are deflated. Never even got to use. Because its over the 30 day policy, there is nothing they will do. I even asked the CSR if there was anything at all, she or the parts department could do. I couldn't even get a 'no' just a 'nahhh'. Very rude and condescending as well. I usually try to support smaller businesses and have purchased much from this company. But this was the final straw. My purchases will be made from Amazon from now on. read more

My husband ordered a bike trailer and we received it quite quickly. It was put together but there was a piece missing, my husband called so they could deliver it and they told my husband to take it somewhere to get it fixed. We said no, it's your jobs to deliver the right piece. They never did. My husband went to their warehouse and returned it and they said it would take a few days to get our money back on our credit card. It's been 2 weeks and they refuse to give us our money back even though we returned the product. I don't trust them and I will tell everyone I know to never order anything from here. read more

Last year I bought Aosom's Outsunny gazebo (10' x 10'). It comes with a fabric top. YOU CANNOT BUY A NEW FABRIC REPLACEMENT TOP FOR THEIR CANOPIES. So, if like mine, a 70 mph wind knocks your canopy down onto your gas grill, ripping the top and plastering it with grease, THERE'S NOTHING TO REPLACE IT WITH unless you want to spend ANOTHER $300 to buy a whole new unit, metal poles and all (which I don't need). I wasted $70 with a different company trying to find a non-Outsunny canopy that would fit, and it does not. WHY WOULD A COMPANY MAKE AND SELL A FRAGILE FABRIC TOP FOR A FABRIC GAZEBO AND OFFER NO REPLACEMENT OPTIONS? If you want a fabric-topped gazebo, make sure the company you are buying from offers replacement parts. read more

I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN. read more

See all

Purchased a wall mount display cabinet. The design and assembly are very substandard, the engineering is very inadequate. Needless to say once this was assembled I had no confidence mounting this on the wall to put anything in it. The MDF shelves were already sagging with nothing on them. The glass doors did not slide properly, and most of all the hardware to mount to the wall was not suffice for just the weight of the shelf. I contacted Aosom regarding this and the last response was it was rated for 2 kg so there is nothing wrong with it....very poor customer service reply in my opinion. My concern was this falling off the wall and causing damage, or worst, hurting a child. I now have this assembled unit sitting in my basement, afraid to use it, and the best Aosom would do is refund me $12 on this $160 purchase...they did say I could return it if I pay them $25 shipping. This is why these online stores are not trusted...they will sell you garbage and unfortunately you don't know until you get it, then they have no intention to accommodate the buyer. Buyer beware with Aosom...they are all over Amazon as well...do your research. read more

This company has a horrible return policy and horrible customer service. They make you pay for your return which in my case was $67.18 and they do some weird math with the subtotal and taxes which benefits them so the customer loses a few dollars when the numbers are actually calculated. In my case, the math was not adding up to the amount I was charged. There was a $4.03 discrepancy which Aosom refused to explain to me. I had to call and email multiple times and no one could answer the question as to where the $4.03 was. They kept telling me that it has to do with taxes but their calculations were completely wrong. They never explained where the $4.03 went and I ended up having to dispute it with my bank.   Please do not purchase anything from this company if there is even a slight chance you will need to return it. They also use a weird function through Fed Ex called a "Call Tag Service" which is not just a normal Fed Ex pickup. The customer pays for it and a lot of times there are issues with this service. It took FedEx over 1 week to actually pick up my box that was sitting right on my front porch. I've spent countless hours with this company in trying to return a product. I will NEVER buy anything from them again. Im still waiting on my refund. Bad business practice. read more

Poor Quality and worse Service Only more than 2 months after installation, one side of the canopy drops down too much. The reason is the supporting part bent, twisted. We thought it was not big issue because changing the part is not so difficult. But the response from the AOSOM CANADA is disappointing: 1. The warranty time frame is from your purchasing date,(when you place your order online), not the delivered date, 2. No parts to supply. Even you want to buy the parts, no, they don't sell part. Which means they do not have any after-sell service available. They don't take the business seriously about the products and customers. They only care about the sale, that's it. So an advise to these potential buyers: Please consider this seriously before you place orders!! read more

Buyers beware!!! I have bought a couple of dressers from them, and at first I was impressed by how fast they've arrived. When I was putting the "lego" together, I noticed, that one of them had been previously assembled. I didn't think too much of it at first, but later realized it must have been a return item, as it had some manufacturing issue, and different packaging than the second dresser. Tried to phone the company, but their customer "service" was not available. Sent an email with pictures, and got an answer to disassemble and repackage the dresser, then they would send fedex to pick it up. It took two hours to put it together, and I didn't feel dealing with it another 2-3 hours to repackage. Trying to get anyone on the phone, but their excuse for not answering, nor calling back is that due to covid they have manning issues. So far FOUR different people (Nicole, Henry, Irving and Millie) emailed me back, parroting the exact same unrealistic expectations for the return due to them selling me a returned item. I will contact Customer Protection in Ontario to deal with the situation. read more

I wish I could give zero stars. We bought a child trolley to take our daughter to daycare. We initially loved it. It was smooth and sturdy but very quickly the front wheels started to become loose and it was very difficult to push the trolley. I contacted customer service and they have given us the run around saying we need to fix it. I have sent a complaint to consumer protection in Quebec and I am contacting the company daily to get them to either replace or repair the item. Do not do business with this company. They don't stand behind their products. Zero stars!!! read more

Horrible Horrible Horrible! DO NOT ORDER FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Still waiting on my order! Got 1/3 of the patio furniture we ordered 2 weeks ago. We are now being told the shipper lost the rest of the pieces (tracking shows it never left the facility) and its no longer available. Still showing they have a ton of them on the site. We were being told we are getting a refund for what we didn't receive. Because 1/3 is useful, right? Thank goodness for credit card disputes. read more

We don't advise anyone to buy products from aosom. A lots of unreal reviews on their website, we purchased a battery operated Ride on backhoe for him for Christmas. The brand new item the battery would not charge. To make a long story short, they would not give me a new battery or refund the money. This company is impossible to deal with no help in resolving your problems. Customer service are very rude, and in my opinion incompetent. Anyone thinking about buying any of their products, DO NOT BUY FROM AOSOM! TRY AMAZON OR OTHERS!!! read more

bought a wood dinning table from them when putting it together one of the table legs had a defect in it and split down the middle icontacted the company to buy a replacement leg and they totaly ignored me wouldnt respond to my emails don`t buy any thing fdrom this company they treat their customers like crap read more

This company does not explain in writing how to put their products together and when I called customer assistance for help they sent me a copy of the pictured instructions I already had and referred me to YouTube. The online chat just offered me a refund if I had item less than 30 days and told me to get back with Amazon. read more