Best RV booking experience EVER! Shout out to Vera and Camille, thank you for your wonderful, lovely customer service. The maintenance crew completely dialed in our RV, it was super clean and they took lots of care explaining the in and outs of the RV. Apollo offers all new RV's, ours was brand new and in perfect working condition. I can HIGHLY recommend this outfit, they go the extra mile (pun intended) and made our entire transaction pleasant, organized and wonderful. I will definitely be booking my next RV from them again! FIVE STARS!!!!!! read more

I am not sure where the negative reviews are coming from but a group of us rented a RV and were nothing short of impressed. There was a small wait while we watched the informational video which proved handy when we were out in the RV Park. Everything we needed to know was detailed out in the video. The RV's are brand new and far above the competition and the slide out was sweet. Then come to find out after the trip and thinking I definitely needed to own a RV of my own, they sell their inventory after use for a heck of a price. Now just need to get the wife to agree. read more

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Be VERY VERY careful renting from this duplicitous Australian company during Burning man. Unfortunately I want to like them bc they're an aussie company but Staff is very inept and rushed, they will not tell you your full options or choices and will price gouge you either before or after the burn because you're a yuppie and this is America. They do not tell clearly enough you that the vehicle must be brought back sparkling (ie no dust even tho they have cleaning facilities on site and you could easily go to a carwash but no they'll charge you $700 on top) , nor will they give you the courtesy of offering you mile packs / of which they are price gouging you charging you anyway per mile. Either way, you're gonna get ripped off and should check out elsewhere / Juicy rentals for a smaller vehicle or indeed rvshare.com ‍ Had no prob with the LA store per se, apart from unbelievable multi hour LONG LINES during pick up and drop off. I have had very successful rentals since with Cruise America. read more

This office located in Las Vegas. Customer service is very bad. People who work in the office no pay attention to customers. Check-in process it takes couple hours. We are customers of many years. And for us this situation was surprised. What happens????? New management or..... Change the workers. Do something, please. Worst time in my life (when you ready go to vacation and met unprofessional people). read more

Apollo Motorhome Holidays - RV Rental Near Me - Las Vegas, Nevada

DO NOT RENT RVs FROM THEM!!!! They are just shit at all aspects, I don't even know where to start. read more

Arrived at midday, signed the contract at 1 and now waiting for vehicle, looks like another hour at least before getting away. Disgraceful. Hope our trip makes up for this. read more

You know what, I'm completely impressed. Yea it takes a long time bc there's a lot of important things when renting an RV as opposed to renting a car. Our RV was BRAND NEW! and I was very happy! We came from GA and rented the RV for 7 days to travel around. Best time of our lives in a nice RV! read more

Apollo Motorhome Holidays - RV Rental Near Me - Las Vegas, Nevada

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Breakdown: 5 stars for renting brand new RVs (ours had only 6000 miles on it, although, you never know exactly the model/size you are going to get, even though you rent a specific model; they just give you one that meets your sleeping capacity) 4 stars for friendliness 4 stars for getting us on the road quickly 4 stars for having the RV stocked with utensils, pots, pans, etc. (though we did have to buy a number of items at walmart, like a salad bowl, sharp knife, scissors, swiffer, sewer tank chemicals, etc.) 3 stars for competitive pricing (newer RVs for the same price as the nastier RVs rented by el monte and Cruise America) 2 stars for not being able to handle the crowd of people that showed up to rent/check-in vehicles on our return (it took us over an hour to return the RV and get on the road back to the airport; luckily I caught one of the cab drivers dropping off a family and he agreed to wait for us to take us back to the airport) 2 stars for closing at noon on Saturday and not allowing an after-hours drop-off return (our plane was delayed getting in to Vegas, and they told us if we did not get there by 12:30 we would have to wait until Monday to pick up our RV) 2 stars for not renting bicycles and bicycle racks (the lady actually told me that people don't bike around there; really? people don't bike in Southern Utah? 1 star for hidden fees/charges/misleading quotations (the quote they send lists a bunch of items like bedding, hygene kits, etc., that are "included in the quoted rate" but which are not actually included when you make your reservation; they will not reimburse cab fare unless you actually have the receipt) 1 star for not checking that the sewer pipe was properly cleaned out (Someone must have pooped and released the black handle without taking off the sewer pipe cap and without having the sewer hose hooked up, so the first time I went to take off the cap I had sewage explode into my face.) All-in-all; if I were renting an RV in Vegas again next month, I would probably use them again because the RVs are new, and there are not better options. read more

I had the worst experience with the Las Vegas branch of Apollo. The RVs themselves are great! Really clean and new with low mileage. This company offers really good relocation deals and other offers. However, the staff is very unprofessional. Vera was working very slow with a condescending attitude. She asked my kids to wait outside cause they were "distracting" her. Then she would always go out of the office to check other people in. The whole experience with her felt uncomfortable, unfriendly, and downright rude. Finally finishing the paperwork at 10am we were informed that we couldn't drive off the lot until after 12! I would understand if they didn't have the RV but it was standing in the lot ready to go yet we still had to wait. I have 2 little twins who were exhausted and bored and hungry. It was a terrible, disorganized, unprofessional, and unfriendly experience because of the staff. read more

AVOID AVOID AVOID. Waited a half hour to even be helped. People were just walking back and forth with no help. Once we finally got help the woman kept disappearing. More waiting. So many hidden fees to the point where it doesn't even make sense to rent anymore. We were furious. Hundreds more dollars than we were told. But no going back now. We were then promised the rv was getting brought out now. Waited another 25 min. All in all we were here forever waiting wasting the day and a terrible start to vacation. read more

This has been the WORST experience of my vacationing life...and I have zero confidence in the management that my problem will ever get resolved. I'm on the verge of suing this company for keeping/stealing my deposit...which is a terrible crime... I was hit by another motorist...I have a police report PROVING he was cited, and that it was not my fault...and a month later, STILL do not have my deposit back. I have been HUNG UP ON by their staff because I was too upset... I bet if I withheld their paycheck they'd be upset too. There are plenty of RV companies out there...go with ANY of them. read more

I have never rented a motorhome before. However this place had hands down the best customer service! Everyone in this establishment was kind and understanding! They showed us all the ropes! Check in was fast! Check out was faster! I will definitely be back... read more

This review is strictly for the company, NOT the staff. If it was not for the FRIENDLY AND HELPFUL staff, this place would get rated NEGATIVE ZERO! One star is for the staff's help and how hard they work. THEY WERE GREAT! :) Beware of the following: 1. Company says it gives you 2 hours of wait time prior to coming in and a little less time if you pre-register. NOT! We pre-registered, came in at 11:58AM when our appointment was at 12pm and we did not get out of there until after 3pm. We wasted a whole day of our trip/vacation. SUGGESTION: Go in 2 hours before your so-called appointment time. 2. Short staff: It's not the staff's fault things take long. Treat them well b/c they are friendly and they work so hard to keep things moving along. I work in customer service and social service and I know what it takes to run a smooth office with smooth systems in place, and this place does not have the latter, which is a reflection of the company. SUGGESTION: If you scheduled for a 2 day vacation, make sure you consider one day of that just to get your RV especially if it's a Friday that you're picking up. 3. Hidden costs: We were charged $15 to dump our waste, which we did not know we had to pay for, mileage cost is about $.40/mile if you don't get a mileage package. SUGGESTION: Get the mileage package. It will save you time/effort in calculating and money. Overall, our vacation was great! Luckily, our vacation did not rely on our contract with this company. A group of us who went were glad we experienced this, but that would be our last. We def won't return to Apollo. read more

I wanted to give them the benefit of the doubt despite all the one-star rating. Nope. - received an email stating they were running late for pick-up. Come closer to 2. - arrived at 1 to find 20 other groups waiting for RVs, and now I'm on the bottom of the list. I will get my RV after the other 19 are out the door - I'm on the road at 6:30 pm. An entire day of a vacation gone. - They made it seem like this sort of thing "never" happens, when, in fact, it seems to happen often. DON"T DO IT...go with Cruise America, El Monte, Outdoorsy - anyone by Apollo read more

Very poor customer service. (a) Waited almost an hour after our appointment time to get our vehicle. (b) Did not go over all functions of the vehicle - as a first time RVer, it would have been nice to know how to lock the fridge. (c) Poor service returning vehicle - Blanca in service center was very rude and even snapped at me. Ended up having a lot more hidden fees than were expecting. Overall, had a very poor experience as a first time RVer with this company - while it didn't turn me off from RVing, I will be taking my business elsewhere. read more

This is a great place to rent an RV. Cameron and the ladies at the decks are super friendly and they got us in and out quickly despite it being crowded. The rig was in perfect condition and ran great Only complaint was it would have been nice to be able to drop it off on Sunday instead of Monday, but I guess all of the RV companies are closed on Sunday's. Will definitely rent from Apollo again. So much better than El Monte! read more

When booking the motorhome on the website, all the images showed a bed with bed linen, pillows, duvet. Further, the website provided me no options to buy a bed linen pack. It was only after purchase in the terms and conditions that I was vaguely told bed lined was not included. I felt mislead as all the photos indicated otherwise. It was only upon picking up the vehicles that I was told no pillows, blankets, linen was included and have to pay $60USD for 1xpillow, 1xsheet, 1xpillow cover, 1xblanket and 1x towel. 1 blanket would be insufficient given I was going camping so had to purchase 2 packs! Just to ensure enough warmth during October. I wish I was made aware that bedding was not included beforehand. Worst of all, the indicator lights for your waste and grey water was broken. Had no way to check if they were empty and was told if they were not I would have to pay $150USD per tank to empty. The bathroom light and shelf was broken. The inside was dusty. There was white mould on the seat covers. The cover for the waste line was broken off on the side of the vehicle. Will not be booking ever again. Detracted from our camping experience. read more

I never posted this in 2015...just saw it was still in my drafts DO NOT RENT FROM HERE!!! YOU HAVE BEEN WARNED! If I could give them negative stars I would. We rented our RV in Las Vegas and returned it in San Fransisco, I will leave this review on any and all pages associated with Apollo RV rentals because no one should have to go through what we went through. This was the worst experience I have ever had with any business. From the start to the end we should have known it was going to be awful. We were quoted a certain price we ended up having to pay way more upon arrival simply because they "lost our documents" seriously? How do you just loose documents at a HUGE business? Now let me just say that if we had a working RV I would not be writing such a negative review. For the price we paid ($5,500)this is what we got...first of all they sent us off without a license plate, they put a temporary piece of paper on the front dash that was EXPIRED, their response when we called them? "If you get a ticket we'll pay for it, it's legal for me to rent the RV like that." Really? So you purposely sent us out like that? Who wants to deal with cops for any reason? Next our refrigerator/freezer (filled with food for our trip of 8 days to the DESERT and 2 days in Lake Tahoe), simply stopped working the second day of our trip! Here begins our attempt to call the "24 hour" customer service we paid EXTRA for...what happened? No one answered. We tried multiple times on different phones and left multiple voicemails explaining the urgency of our call, still no one bothered to call us back. And how did we eventually contact them? By calling their reservations department because of course they will answer if you are a sale! Don't plan on getting any help from anyone even if you are on the side of the road helpless and without food. When we were connected from the sales department to the customer service department we finally spoke to Albert, he informed us that he was in Australia and basically he had no idea how to fix our refrigerator/freezer, he sounded like a programmed machine that just kept trying to pass us off to another machine. We asked for him to stay on the line with us as we had already been hung up on multiple times and didn't know how to fix our refrigerator! We came to terms with the fact that the person this company has answering (well almost never answering) their customer service literally has no idea how to help someone solve any kind of issue with their RV so we ended our conversation with Albert and continued to try on our own to fix it. Not only did we have to figure out how to fix a refrigerator/freezer we also had to deal with a water level system that didn't show the correct levels! Meaning you have no idea how much waste you actually have in your vehicle...this is ridiculous. To top it all off, our AC didn't work! One of the main reasons we got an RV in the first place! They almost ruined our trip, if we didn't have positive attitudes, ability to try to fix things on our own and made ourselves have fun anyway it would have been ruined for sure. Imagine if someone was pregnant on this trip or sick? No food/AC in the desert?? Or just for any human. read more

My rental experience was literally the worst customer service experience of my entire life. I dealt with Vera in the office to rent and return the vehicle, and she was rude, condescending, disrespectful, and incompetent from start to finish. Here are a few highlights from our interactions: 1. I walk into the office at 2:45 p.m., as I was advised pick-up time is between 12 p.m. - 4 p.m. Vera is behind the desk. She doesn't acknowledge me or say hello, despite being the only person behind the desk. The first words out of her mouth are "You're a little late, aren't you?" I replied "No, I am not. My pick-up time is between 12 and 4, and it is before 3." Already, in a matter of seconds, she has made a fun and exciting experience terrible. She responds "OK." No apology, no my mistake, still no hello/how are you/how can I help. 2. Next, she says that I didn't do online check-in (this clearly bothered her), so I need to go to the computer. She just walks away, no instruction or guidance on what is next. I complete the online check-in, and proceed to seek out her office after finishing to, see what is next. She barely acknowledges me again, looks at her computer, and begins to complain that I didn't do it right because she can't see it on her screen. I respond that I entered every field that it asked for, clicked submit, and it said successful. She continues to blame me, which I later realize will become a trend - she does not know how to use her computer... at all, but is great at convincing herself that it is someone else's fault. 3. Her disrespectful and condescending tone continues for the entire process, which takes a very long time due to her pace of work (and because she routinely just gets up and walks away without any explanation). Throughout the process I am trying not to freak out, scream at her about how awful she is at her job, and request to have someone with respect take over. I resist in hopes that she will be done soon. Eventually her part is over, about 10-15 later than it should have been if she was a capable employee (or cared). She dumps me in the lobby and says someone else will take it from there, nothing else - no timelines, not introduction of who I will be speaking to next, no explanation of what happens next. To be fair, the remainder of the check-out process was smooth, although I had to wait 10 more mins and do a vehicle inspection with a stranger that rented a different model RV (which was odd). However, the person doing it was nice and competent, so it seemed great in comparison. 4. Upon returning the RV, I once again get Vera, and she starts off every bit as rude and disrespectful as she left off. No greeting, no eye contact, condescending. I thought that maybe she was just having an awful day, but no, she is just a repulsive human being that hates her job. She again struggles to use her computer, and tries to charge me $350+ because I went over the prepaid mileage. I advised that I paid $106 for $500 miles, and used about 650, so there is no way that $.45 per extra mile comes out to anywhere near her calculation. She becomes irritated that I question her, blames her computer system, and walks away without explanation (as per normal). She needed to get someone else that knows how to operate a computer. The new person can tell that I prepaid 500 miles, but between the two of them they can't figure out the departing and returning mileage, and just say that the computer says that it will cost $106 (probably because they are just adding another 500 mile package instead of doing it properly). I know that this is wrong, but I need to leave quickly, so I just say fine. I make it a point to tell her several times that I am in a hurry, but she works at her usual pace, walking off, taking phone calls, chatting with other employees. Absolutely awful. As you can imagine, she never once utters thank you for renting with us/have a great trip etc. Nope, not even a thanks or goodbye. I would never do business with this place again, under any circumstances. I would gladly pay hundreds of dollars extra to rent from anywhere else. During the process I learn that they almost never rent vehicles to Americans, so every interaction is a one-time only sale, and they clearly know it. Do yourself a favor and avoid this place like the plague. read more

Just the facts: Sept 7th, Monday, 12:30pm. The Vegas Apollo branch is closed because it's Labor Day. I know that we need to return the RV the next day with a full tank of gas so I stop at the TravelCenters gas station on Dean Martin Dr. in Vegas to fill it up. I let the pump work until it clicks and stops, which normally indicates that the tank is full. I look at the gas tank gauge and notice it's a hair below full. It's not entirely unusual - I've had vehicles before that don't show completely full because either the truck is on a slight incline, or the gauge is off, or the sensor in the tank is defective. I take a photo just in case, print my gas receipt ($100) as evidence, and assume that I will be able to reasonably explain when returning the RV the next morning, in just a few hours. Sept 8th, Tuesday, 6:47am. On the way to return the RV I stop at the Sportsmans Mini Mart Shell Station at 5660 Boulder Highway, which is 0.3 miles away from the Apollo branch. I stop to top off the gas tank. Again, I let the pump work until it clicks and stops, print out my receipt ($10), and head over to the branch. Sept 8th, Tuesday, around 8am or so. Our RV is inspected, found clean, without any damage, etc. We sit down to do the final checkout and our sales person (don't remember the name and the rental agreement invoice says "Generated By: $Identity.FullName" and has no other identifiable sales person information) informs us that we will be charged for a full tank of gas ($110) because it was being returned at less than full. I take out both of my gas receipts, which have date and time stamps, and explain that I filled up the tank twice, most recently just a few minutes ago, less than a mile away. She refused to even look at my receipts, repeating that everyone was warned to return the vehicles full. I explain again that we made every reasonable effort and retained receipts as evidence. She refused again to even look at the receipts and continues to repeat that everyone was warned. She insists that they always fill up the vehicles and never have this problem. I respond that I understand, but clearly there is something going on with this vehicle. I suggest that we take it across the street to check - there is literally a gas station across the street from the branch. Literally across the street. She looks at me and says "I am not going to do this with you right now. Everyone was warned." I ask her "So, I filled up the RV yesterday and again today. What would you do in my place?" She answers "I would call the Apollo number." My wife, who is sitting next to me, asks her "So, help me understand, we were just at the gas station down the street, 0.3 miles from the branch, minutes away from returning the RV, and you want us to call the headquarters in Australia to ask them for help with the gas gauge - rather than having this conversation here, now?" She answers "Yes." The entire time she refused to once look at our gas receipts or acknowledge that there could be an issue with the gas gauge. In the end, after having filled up the vehicle twice, we were charged $110 fee for a gas tank which was full but where a gauge was just a hair short of the full marker. read more

I did a RV relocation for Apollo motorhomes in July 2017. I was scheduled to pick up the RV in Las Vegas at noon and drop it off in L.A the next day. I arrived 10 minutes before noon on a Monday. There where about 18 groups of people waiting to be helped with there RV. I waited for 6 hours and 22 minutes before they called my name. The RV was outside waiting for me the entire time. It took Apollo literally 10 minutes to give me the RV after my name was called. The staff was nice but very very very slow, maybe they needed more workers helping out with the contracts & RV walk through. Many of the people there including myself was very frustrated with the wait times. I could have drove to L.A and back to Vegas in the time I waited in that office. Dropping the RV off in L.A was a breeze, took 5 minutes. The RV I rented was very clean, only about 5,000 miles on it. I'm giving them a 2 star review because of the ridiculous wait times. Please hire on more people to help with checking in Apollo. read more

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Horrible horrible horrible experience. Rip off place! Staff is extremely unprofessional, unfriendly and rude. During our pick up we spent half of the day waiting to fill out all paperwork and to pick up the vehicle, stuff was super slow. The RV itself was new and with low milage but very cheaply made. But the worst are hidden fees. We were coming to Burning Man, and were informed about 300$ cleaning fee for extremely dirty vehicle on top of paying 700$ Burning Man fee, we knew that we'll have to pay it because of the desert dust. But suddenly we were informed we have to pay 200$ fee for dirty dishes when we returned the vehicle. Really? isn't that included in general cleaning fee? Our 1500$ bond was taken for drainage pipe that came off during our driving back. 2 weeks passed already and it is still wasn't processed, and we still are waiting on how much we'll end up paying for that "damage". Do your research! there are much better companies in Las Vegas! read more

Excellent customer service! Very friendly and walked us through all the functions of the RV. First to rent new RV would highly recommend and rent through Apollo again. read more

We rented a RV from this location for the thanksgiving holiday. We were blessed and had a totally different experience comparing to some of the people who rented during peak season. We loved it. The staffs were friendly and courteous. The vehicle was clean and new. The price was the lowest we can find. When we return, the check out process was a breeze, less than 10 minutes. We will definitely use them again if we will need another RV in the future. Yes, the check in process was long, way longer than renting a car (2+ hour). However, given so many paperwork and options to go over, I think they (Cameron) did an excellent job. We weren't pushed to purchase their insurance either. Everything was explained very though and clear even the rental agents were down to 1 person on that day (normally they have 3). Cameron was very organized, had a great personality and easy to work with. He tried his best to work with 4 waiting families at the same time. He bundled the demo with 3 families in order to help us get moving as fast as we could. That was very nice of him. Before we got there, I called to confirm our vehicle will be ready. Jennifer was very patient and answered all my questions before we got there. One thing to watch out is if you need to change the number of day you rent, the rental office and reservation line in US can't help you. You have to call Australia (office won't open until 1:30 local time). If you can't wait, you will incur international charge on you cell phone. Because we have to return our rental car, our group (6 people) were lingering in their lobby for hours. They were very accommodating. All all, we had a great experience. read more

A very terrible customer service try to cancel my reservation for pass 3 week I called 1800 reservation line never go through when it vanilla went through they put. Me on hold for almost 30 mins then hang up on me no one want to help they give u the run around I been try to get to hold of them for pass 3 weeks online on the phone no responds and went to the rental place they say they can't help me I can't cancel with them I have to call the 1800 number I told them I can not get through with them all they say sorry we can't do anything about it when I got through it was the los Angeles branch answered n they told me they will try to get the law Vegas branch to contact me but I got the call from Australia the last don't listen a word in trying to tell her she say because we just reserve the cancellation today is under 14 days so I have to pay the full amount of your reservation which is $2500 that I never even get to go on my vacation I have told her I been try to call the 1800 line been try to go online chat been to the location n no one have acknowledge me she don't care she just say u have to pay the full amount when I ask to speak to a manager or higher up she told me she is the highest up there .... If this is the system they have why would people want to go there there process time is slow waiting time is long.... Give a try When u call the reservation line all they do is ring ring ring then hang up so please tell me how can people get through and cancel or ask any questions read more

Crooks and dishonest. Beware.Just returned a class b van to Las Vegas. When picked up the van on 5/30/2018 they suggested I buy their insurance at cost of $ 110 a day that included full coverage and unlimited mileage. When I declined and said I would use my own insurance the saidI was the first person who had declined this option. When I returned the unit it was inspected and Treavor signed off on the condition. I went inside and a few minutes later was called back outside and shown a scratch above the tank discharge outlets. Not more than an hour before I had emptied the tanks and there was no scratch. I had posted $1500 bond and they are holding it until they get an estimate. I did not damage the van. Beware. Contacted my attorney and State Farm to see what can be done. read more

Don't waste your time with this company. Laurel was our sales rep and he was always too busy to take our calls or talk on the phone. They have a parking lot full of RVs but could not rent us one - after stringing us along for several days- because their parent company is based in Australia and had closed for the day when we arrived at noon. Terrible communication, terrible customer service. We wasted way too much time with them. Find another dealer. read more

The staff is just not friendly. I had a refrigerator that didn't work and they wouldn't do anything to correct it. My opinion and advice DO NOT RENT FROM THEM here in Las Vegas. read more

We rented an RV from Apollo RV Las Vegas branch. We could not have used the kitchen sink or the bathroom sink or the shower due to drain issue which caused grey water to drain through the RV floor in some situations. In addition we had electricity issues. This was a nightmare as we were with 4 children including a baby. Not only that but also we got very bad service. The end was even worse. They charged me $1100 on a shallow scratch which was estimated as $300 damage by an independent repairer. I strongly recommend to avoid this company. Feel free to contact me by email (yagil.tzur@auxilium.co.il) to get photos of the damage and apollo's repairer bill, and judge for yourself if you want to do business with such company. read more

Sweet and Sour! Rented fro the Las Vegas branch all very friendly if a little dis organised.Returned the vehicle with much the same service as pickup. Except that the asistant asked for my card to return the $1500 already charged at deaparture security deposit.She informed it would take 3 working days .Three weeks later I am still waiting.Variuos emails latter and still they tell me they will do it soon!! I have now had to go into a dispute via Amex lots of hassle. If you want to rent from these guys and Have $1500 to lend them intrest free go ahead. read more

We actually pick up our Winnebago Minnie Winnie 22R (Apollo Pioneer) at the Seattle/Tacoma location for a one way rental to Las Vegas. We received an Email before pickup that they were going to be very busy since it was the last day they would be open till after July 4th. We decided to show up before they had opened and there was someone there. The checkout process was fairly smooth. They were still prepping the RV so we were on the round around 1015 after getting there around 0830. Got the value package which included mileage and lower deductible because of the mileage we planned on covering. The unit was very clean and had about 7500 miles on it. Make sure you do a thorough walk around. The gentleman who did it with me found damage I wouldn't have seen, thanks! The Pioneer is a nice basic unit. Spacious enough us (2 adults, 1 child). The RV comes with pretty much all you need for basic cooking. Pots, pans, utensils, 4 cup coffee maker, 2 slice toaster. The fridge is great, has a separate freezer and worked well even when parked in a hot parking lot. Storage is adequate. Bathroom is nice with a operate shower stall. The value pack gives you chairs, table, blanket, pillow, sheets. This is stuff that you could probably get at a discount store for less then $200 so unless you need the mileage or the lower deductible, pass. The driving experience is as could be expected with a old Ford van front end with a big box attached to the back of it. The visibility is actually pretty good. The car audio unit was actually pretty good. It had a large screen that had a rearview camera view available at all times. Great , not only for backing up, but for lane changes too. It had a USB dongle which worked great with my iPhone, but no mini plug for aux input. No bluetooth that I could find. The Pioneer had the smaller 5.4L V8, which was sufficient to move the unit. Suffered on some of the steeper grades. The cruise control did everything it could to maintain speed. It was great for down hill, where it would use engine braking to maintain speed. For uphill and even slight grades it would downshift and make for some serious racket. Overall averaged about 10MPG (23.5l/100km). In a crosswind you will need to hold a pretty good crab to keep it straight. The front end A/C worked well for the driving end of the rig and could rid most of the stuffiness in the rest of the unit and a warm day. On a hot day if passengers will be in the back you might need the rooftop A/C (need to run generator). The fresh water tank was full, as was the LPG tank, and the RV's batteries. The level lights could be a little bit more informative, showing only Full, 2/3, 1/3, Empty. The Batteries never left full. The LPG tank almost immediately went to 2/3's, which got me a little concerned that I was going to need LPG pretty quickly. If never left 2/3's for the rest of the 10 days of the rental although we only used the generator ( I assuming the largest consumer) a little over an hour. Trying to be a little conservative the water tanks were good for a little over a day for the fresh, gray, and black tanks. Servicing the RV was easy. The dump tube is stored in the rear bumper. Pick up or bring a nice pair of rubber gloves for servicing. Also be aware a lot of gas stations in the US limit credit card purchases to $95-$100 if you swipe (dip) your card at the pump. This might not give you a full tank (Especially important when returning unit). We hit Yellowstone, Moab, Bryce Canyon, and Zion. Most spots are very RV friendly and parking wasn't that big of a problem (July 4th week). There are some lots and roads that do not allow RV's, but definitely not a show stopper. The return in Las Vegas, was not as casual as a rental car return, but it wasn't painful. Same kind of walk around. No problem with leaving any left over supplies it the unit, I am sure the beer, etc didn't go to waste. You have to return the RV with the gray and black tanks empty. The closest RV park is at Sam's town. They charge $15 to dump. Looking back I thought we would need the generator more, especially for A/C while driving, but that really wasn't the case. We parked at RV parks every night so we had shore power. If you plan on going off the grid (boon docking) you will probably need it more. A very good overall experience. We are thinking about buying an RV now. If you have any question drop me a note. read more

The vehicles are comfortable smooth and amazing! BUT we had boughten the miles package before our trip and as said if we go over it is 0.44/mile. When we got back from our trip they screwed us saying we didn't buy a package and charged us 0.44/mile for EVERY mile! They also tried charging $300.00 for 3 dirty dishes which we ended up cleaning. Before the trip they didn't do a walk through, but when we got back they tried charging us for things that were already there before! Horrible customer service, the Aussie there was all about the money NOT the customers. We are now getting charged $800 more and lost our deposit. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. Find someone that cares about you and your needs, not just the vehicle. read more