Our bathtub drain was clogged. I contacted Apollo Drain and they were very professional from beginning to the end. Calvin showed up and was very kind and knowledgeable. He did a great job! Apollo Drain will be our go to plumbing company! Thank you again Calvin! read more

Adding another 5 star review. These guys deserve it. We had an amazing experience with Nick and decided to use the same company for sewer scoping. Devin, the drain and scoping specialist, blew us away with his customer service. He made sure we had the best possible care for what we actually needed! We have been so pleased by both jobs and we feel like the company took good care of our home. Nick and Devin, thank you so much! read more

We had an appointment with a window of 4 hours....normal, no problem. After 4 hours they called and said they had to reschedule. We did, after 4 hours they called and wanted to change the time so more wait time. We said no....bad service!! Company contacted me after yelp review saying we had no appointment implying i had the wrong company. There are many Apollo companies out there but I verified This is the company that I reviewed and had poor service with. read more

The good: Appreciated that they were timely for the appointment and used appropriate safety precautions. The job was completed with minimal mess and in less than an hour. The not so good: We feel their prices are very high, and they would not provide an itemized invoice breaking down parts/hours. We will not use them again. They charge $75 to provide an estimate, unless you accept their price and have them do the job, then that fee is waived. And they require your credit card on file prior to scheduling an appointment (would not schedule without us providing that information), so they can charge it immediately upon completion of the job. This might not be an issue for some people but with zero idea of how much it was going to be until they gave an estimate, I would have preferred to give them my card information after the job was done so I could use the appropriate card for my budget. read more

I want to say thank you for Apollo for coming out the same day. The process was simple, I called at 7 am desperately and within a hour or two they called me and scheduled today. Anthony was very knowledgeable on the subject. He asked me what was going on, he suggested a solution and we went with it, which resolved in good results. Thank you Anthony Valdez. read more

Extraordinary per hour charge ($179) plus surcharge of $49 to talk to agent and make appointment. Plumber also charged $179 to write up invoice after actual plumbing was completed. Beware this company. To be fair, work was well done and professional. Leonard S. read more

I can not recommend apollo and Wayne enough. We have been struggling with our basement floor drain overflowing since December. The problem had spread from it overflowing when we ran the washing machine, to it overflowing when we used the kitchen sink, dishwasher, our kids bathroom sink and shower. We had been working with another plumber who had been out in December and came out today and told me he'd have to cut through our concrete to lay a new line, and that it would cost $10k and our kitchen, washing machine and 2nd bathroom would be out of commission for at least 2 weeks, maybe more. Someone recommended we get a second opinion from Apollo and we are SO grateful we did. Wayne came out within 2 hrs of me calling in, used a scope to look at the line and determined what was blocking it. For ~$350 it was all fixed and we r able to use our kitchen, washing machine, bathroom again. Apollo plumbers don't work on commission which makes me trust their business model more than others. Wayne was awesome - thank you again!! read more

Lonny showed up at my house at 5:45pm on a Sunday (30 minutes after I called) and spent 30 minutes trying to drill a hole into a plastic orange slice to pull it out of my toilet. With his patience and diligence he got the stupid orange slice out of the toilet. He is my hero and I'm now able to use my bathroom. Thanks Lonny :) read more

Horrible customer service. The owner must not care how his business is being run. Many other companies to choose from that want the business. DONT call Apollo read more

Received a referral from a trusted friend that Apollo was great. My experience was not that. My initial call to request a quote was a comedy of errors with the scheduler. After repeatedly telling me they would have to conduct a sewer scope for a leak/replacement needed for a kitchen drain/garbage disposal, I finally convinced them I only was asking for someone to come out, look at my problem and give me a quote. I was given a 4-hour window that eventually was collapsed to a 2-hour window. On the day of appointment, I did receive a call. At that exact moment, I was on another line on a work call and away from my cell phone. When the work call ended, I noticed someone had rang but there was no voicemail. I returned that call twice, without anyone answering. There was no indication on the recording that I had reached Apollo and figured the call was placed by a telemarketer. I received only the one call from Apollo attempting to reach me for the appointment. Finally, an hour later - and on my third attempt - I reached Apollo. I was told their first call to me was my chance for the day and "since no one picked up", likely the appointment would have to be rescheduled. After a brief check, that indeed was the plan - to reschedule for another 4-hour window. No apology was offered. I was told that the previous caller left a voicemail and I should have picked up. I declined to reschedule the appointment. Still, no apology, only an abrupt end to the call. read more

Waiting on this company to return calls - will update review based on final work done...

Zach always shows up on time and does professional work. He replaced a sink, redid all the pipes and made it look 100% better. He also repaired the shower drain as well. Very reliable. read more

We had to replace the plumbing in and under our basement -- from the kitchen and laundry plumbing out to the driveway. (Through two rooms...) This was a project we knew was coming but were dreading because of the disruption and cost. That said, when we began working with Apollo, we found the experience to be smoother and better than expected. Mike Johnston was the lead plumber for the project and was terrific to work with. I was pretty nervous the first day and he assured me it was something they did each and every week. Mike was prompt and efficient and communicated effectively throughout the project. His team was excellent, as well. Because our house is more than 100 years old, home improvement projects rarely are "best case scenario" --- but this one was! read more

We contacted Apollo Plumbing to get a quote to power spray a blocked drain in our driveway and scheduled an appointment based on a reasonable price. When the service person arrived he said the quote was incorrect and the amount would be several times more than what we were quoted. We declined the service due to new pricing but still had to pay the $75 service fee. We called another company and got the drain cleaned out for a fraction of the price Apollo wanted. We would not use Apollo again. read more

Thanks Apollo for getting to the bottom of our nasty plumbing problem. Great people to work with and the crews are the best. This was a difficult repair and was multi step but everyone hung in there. We have used Apollo for a long time- we were one of Scott's first customers and whether it's one of our old buildings, semi old or new these are the go to people. Thanks again read more

We started with Apollo when we bought our new home. They had done the sewer scope inspection and reported there was a belly in the line. The original project was to dig up the front lawn, repair the belly, and replace the displaced soil and grass. This bid was delivered to us along with the initial inspection (early February). We were told by our primary inspector they do good work. We were encouraged by the reviews and figured why not, no need for additional bids. Here's the saga: 3/22: Estimate signed, job booked for 4/9 3/24: Deposit (half of bid) paid April 7 or 8 (can't recall): phone call from Apollo saying they made scheduling mistakes and will have to reschedule for 4/13 4/13: Technician arrives and realizes the scope of the job is larger than expected. Here things get tricky: the original note identified the issue was under the house, the estimate implied under the lawn. When the technician arrived, he was operating under the latter assumption but found the former to be true. As such, he was insufficiently equipped and left. We received a call stating the original bid would be honored but the scope of work would be increased to include concrete demolition and repair. We didn't love this, but appreciated the customer service. I was told the office would call to reschedule. 4/21: I call the office to reschedule. No luck. 4/26: I call the office to reschedule. I was told they will tentatively schedule for 5/17 and 5/18. I'm told at the time the concrete repair won't happen same-day and will get subcontracted out, and am told this may happen 1-2 business days later. I'm told the subcontractor will reach out. 5/3: I call to confirm the reschedule. No luck, so I cross my fingers. 5/11: I call to confirm the reschedule. Reschedule confirmed. 5/17-5/18: Excavation and belly repair completed, along with city inspection. 5/23: I receive an email from Apollo asking for the remainder of the payment. I decline since the work has not been done. 5/28: I call to followup on subcontractor rescheduling. I'm told I'll receive a call back Tuesday morning. Today (6/2): I call to followup on subcontractor rescheduling. I'm told I'll receive a call back. Throughout the calls, I've been polite and as understanding as possible. At this point, I have a sheet of plywood covering a 15 sq ft hole in the front porch. Note with the exception of the technicians calling to confirm they're on the way in the morning (omitted above), the only times Apollo has called me has been to report a mistake and to request final payment. There has been no customer service followup, though each time I called I was promised a followup call. It's been two months and my house is worse off than it was before. I try to remain positive, but on the whole I can't find a way to recommend them. read more

This company was contacted to provide repairs to a leak in our business. They tightened the part to minimize the leak and then scheduled to have it repaired. twice we shut down our shop and waited for them to show up. No phone calls saying they were late, or not showing up, nothing. we called after the expected appointment time and told, on their way. still nothing later, Oh there was a slide, or the weather, etc. Bottom line we got blown off and had to shut down our business 6 hours for no repairs in an already slow month. I would not recommend this company to be used if you have time critical schedule, or a schedule, or you would like them to show up. read more

On March 8 we discovered a leak in our powder room. Because there was water pooled around the toilet, we initially thought that was the source of the leak so we turned off the shut-off valve. However, we could still hear water and discovered water dripping out under the sink so we turned off the shut-off valve under the sink as well. There was so much water that the cabinet had soaked up water and continued to drip for several hours, our hardwood floors had buckled, and there was water in the crawlspace. We had no idea what kind of damage we would be looking at and wondered if we would have to remove portions of the floor, sub-floor, or the walls. Since we were having a plumber come out to repair that leak, my husband decided to have him replace the toilet fill valves in all of our toilets (3) while he was there, assuming that that would be a quick job for a plumber. The total bid seemed high, but there was no breakdown of the costs and we thought the powder room repair could be quite extensive so we agreed to do the work. As it turned out, that repair was just a shut-off valve. It wasn't until I called (after the work was completed and paid for) to inquire about the Senior Discount that I was sent a breakdown of the costs. I was appalled to see that we paid $935.97 to replace three toilet fill valves. I find this amount unconscionable. There is no way that we would have had this work done if we had known the amount that would be charged. I also question whether all of the shut-off valves needed to be replaced (an additional $872.61). We obviously had a leak under the powder room sink, and a toilet upstairs. Unfortunately, my husband told Jonathan that all of the toilets were 'leaking'; what he meant was that the toilets were 'running' and was referring to the fill-valves, not the shut-off valves. I feel that an ethical plumber would see that the shut-off valves were fine, and would tell us that they didn't need to be replaced. The reason for the low rating I am giving is because of the complete lack of transparency in the pricing (we were told they just give a bid for the total amount, they don't give breakdowns) and the ethics involved in potentially repairing something that didn't need to be repaired. read more

I had nonconforming sewers. I had to get new sewer line installed from the inside of my house into the new sewer the city of Portland had installed. Not an easy job! After getting numerous estimates I went with Apollo. The guy that came out to gave me my estimate was very knowledgable, friendly and courteous. Plus he came at the time promised!! The sewer technicians that came out to work on my sewer were all also extremely professional, polite & knew exactly what they were doing. A fine group of workers not like others workers from other companies that I've seen working on sewer line work around my neighborhood. I highly recommend this company to anyone that needs sewer work done!! A very great team from their secretary to all the workers I've met! read more

We had Apollo out multiple times to scope our sewer, drain lines, and install a cleanout. Overall, the techs are courteous, competent, and service was always scheduled quickly. Each tech gives the annoying marketing pitch for other services and annual memberships which seems as awkward for the techs as it is for the customer. Their prices are higher than other plumbing services, a big part of which is the timeliness of service, so Apollo is a good choice in an emergency. For non-emergency work, it's probably worth it to shop around and find a plumber that will give a free estimate. read more

We had a heck of a mess, and they fixed it! Thanks, Devin!!

Do not call them if you need to take time off from work to wait for them. We had set up an appointment a week in advance. Took the day off, called in the morning to confirm. They were suppose to be out between 8am - noon. At 12:15pm I called to inquire if they were running late. They told me they called around 10am three times on both numbers and couldn't reach me so they had to moved on. We were home the whole time. Check both the home phone and cell phone, no messages and no missed calls on either phone. They just kept saying they had a log of the calls. But they couldn't show me the logs or have a explaination for no messages . And they could reschedule it for tomorrow. So we pass and will call someone else that can keep their appointments without the hassle. read more

Don was great. He showed up on the early side of the time window and did the work promptly and with no difficulties. He didn't overcharge because the work was simple and straightforward. I would use Apollo again for cetain. read more

When your toilet takes a dump, your life is no fun. When your toilet does so during a terrible Oregon cold-snap-bursting-pipe episode, you're quite possibly screwed (which in the toilet world ain't pretty.) After we misfired with one service, our home warranty company sent Apollo, and they were right on the case. The tech was a salty, competent, efficient guy. Kinda like the John Wayne of plumbing. He even made fun of my pansy low-flow toilet, which was equal parts humbling and awesome. Now our toilet flushes (even if it's not a very manly flush). Thanks Apollo! read more

We were referred to Apollo drain and rooter service, but what a major disappointment and a ruined afternoon - and our drain is still clogged. In preparation for a dinner with friends, our kitchen sink got plugged (right on queue). We were able to have the dinner, but the dishes were stacked up and we made a call first thing in the morning. We were told to anticipate a plumber stopping by between 1 and 5pm, but to go about my day and that they would call 30 minutes before they arrived. My wife stayed around the house the entire afternoon, but they never called. She contacted them at 4:00 to see what was going on. They said that somebody stopped by in the afternoon and knocked. She was with our newborn all afternoon in the front of the house, but never heard them. I had the car for the day, so the driveway was empty. We're not sure if he even knocked. Regardless, they said that they would call first and my wife had her phone with her all day. Anyway, they said we were next on the list and somebody would stop by. We called back at 4:45, still next on the list, but it was unlikely that they could be by until after 6pm, at which point we would need to pay the overtime rate. We got the next call from them at 6:15 saying they wouldn't make it before 6 and we would need to pay overtime rates. We have opted to take our business elsewhere. read more

Horrible place. Made an appointment for a four hour window and THEY NEVER EVEN SHOWED UP. I took off work for this appointment and it ended up being a waste of time and money. I made another appointment with a four hour window. It was ten minutes left of the window and I'm thinking they really aren't going to come. I finally get a call with 8 minutes left to spare and they finally call saying he's "on his way" from who knows where. He doesn't show up for another thirty minutes after the window has already ended. I made the window from 8 am until 12 pm for a REASON. I don't want to be there all day yet again for the smallest hole in my sink pipe. Ridiculous service, never planning on using again. read more

We have a long story with Apollo. It started with a sewer repair in 2003 that we found hadn't had the permits cleared when we sold our home in a recent title search. Apollo did the work and it seemed satisfactory at the time (other than the missed permit process) Fast forward to now, and the new buyer's inspection revealed a problem with the line that would require repair. I contacted multiple providers and included Apollo in the bid process. After having the line scoped a couple of times, Apollo came back with the best bid, (and most honest) and because it was a line they installed 13 years ago, they made sure the bid was very competitive. 2 days later, line repaired, permit cleared and the area was cleaned up very well. They stood behind their work when they didn't have to. read more

Very poor customer service. Had an appointment scheduled 1-4 to fix an issue with our pressure regulator. Plumber called just before 1pm but I missed the called. I called back at 1:15pm and was on hold for 10 minutes. Their on hold music is super annoying, I guess they think it's funny but not when you're dealing with a plumbing problem. By the time I got through to the dispatcher she said that he had already moved on to the next project. She said that's their policy and then tried to reschedule me for the following week. I guess they have plenty of business and can treat their customers poorly without impacting their business. These guys are worse than "The Cable Guy". read more

When I scheduled an appointment was told to wait at my house for 4 hours. 3 and a half hour later no one had showed up so I finally made a call to ask where they were. They told me that my appointment was canceled. WTF??? They said they called me and left a voice mail but I have never received them. Turns out they called a wrong number and left a voicemail, not mine. Yet when I asked them to come as soon as possible they told me I had to pay overtime fee even though it's not my fault at all. "So you want ME to pay the overtime fee despite it's completely your fault?" "You have to pay the fee if you want a service today." Just stay away from these guys. read more

There is something seriously wrong with this business. I've used them before but no more! We had an appointment for them to come during a four hour window (which might be the industry standard, but we have to work, too!) and not only was there no plumber, they did not even call. After four, we rescheduled for another day. 10-2 window this time. Again, no plumber and no call. They lost me and my six properties as a customer. read more

Scheduled an appointment from 10-12. (Took the day off work to meet them.) I called later to confirm pricing and was told that I wasn't scheduled. What!!?? They called me the next morning to say they could make it from 11-1. Fine. Next day at 1:30 they called and said they were on the way. (Great... even though they were going to be 45 minutes late.) Then I got a call and said there was an emergency and they wouldn't be able to make it until the following day. No thank you. They never apologized and basically wasted my day. Read the other reviews. Their scheduling is awful and they will waste your time. read more

WARNING !!!! If you have a hot water heater problem do not call. Apollo Drain & Rooter Service. They claim in there ad that they service water heaters, that is really not the case. I recently made the mistake of calling them to repair my water heater. The reason I called was their service fee was $75, 25 to 50 less than other services. When the technician got here I told him I tried everything, and that I thought it was the thermo coupling was dirty and needed to be cleaned or replaced. After the tech and his apprentice looked at my water heater they agreed with me. He then said let me look on my truck for that part and I will come back with some options for you. 30 minutes later, Not surprisingly he didn't have the parts on his truck to fix my water heater. The options he gave me were these. 1. I can clean the thermo coupling $340 no guarantee that it would work. 2. Replace the whole bottom heating unit, which he didn't have on his truck. But could go get in his warehouse and hour away. $900 3. Replace the whole water heater 1600. The technicians attitude was a little smug, he assumed that he me over a barrel and that I was tired of taking cold showers. I chose option 4. I ate the 75 bucks for the service charge and called Stan the water heater man. There serviceman was friendly and even suggested a few things to try before he came out the next day. He changed the thermo coupling , an $18 dollar part and guaranteed his work. I paid $137 total. Even with paying Apollo 75 bucks. I still came out paying less than they would have charged me. Finally my wife also wrote a review on Apollo Drain & Rooter service. They replied to her review and said they would look into it further and turn this situation around and make it a positive experience in the end. That was a month ago and no follow up on her situation, another example of their poor customer service. read more

Yes, I got three bids. Apollo was in the middle. But they were absolutely the most responsive, professional and helpful at first inquiry, to questions by text, and phone and in follow up. I had an extensive,complicated and expensive(for me at least) water pipe replacement. They gave me the information I needed to make a good decision but didn't pressure me. I paid half down, then scheduled the work several weeks later to work with my travel schedule. I received a timely reminder, a phone call on the way and the team showed up as expected. I figured this job would take at least two days( we may have talked about the timing at the outset, I don't remember) and expected to be without water. For the actual trench dig under a large log, native plants and a sidewalk, they outsourced the ditch witch and even those guys were amazingly accurate and fast. On the inside of the house the old shut off valve had to be completely rebuilt in a very tight space which required some creativity that rivaled one of those board games involving water pipe dominoes. No problem. I carefully watched the entire process and all my questions were answered thoroughly and clearly. Oh, and this was on Friday before a three day weekend when most people were already checked out mentally, if not physically. These guys were focused and committed to taking the time to make sure everything was right and that I was satisfied. Three and half hours later, it was all over; the caution tape was up and holes were ready for final inspection by the city and water company (after which they will return to fill in the holes and remove the evidence they were ever here. And my water was on! I had visions of a torn up sidewalk and foundation planter, a completely destroyed certified native habitat, and the additional expense of replacement but I knew it had to be done. None of those visions came to fruition. I was so happy, I gave them the rest of the day off! read more

We had a plumbing issue over the 4th of July and lost hot water to our house. I called Apollo Plumbing and they scheduled service for the next day. Over the phone they told me their hourly rates and then gave me a window for when I could expect the plumber to arrive. About 15 minutes before our technician's arrival Apollo sent me a text with a photo of our plumber saying he was on his way. (He had already called and said he was less than 30 minutes away.) We were so impressed with Rocky's professionalism and efficiency in fixing our problem. He was courteous, polite, and technically excellent. We highly recommend Apollo. read more

I have had Apollo come to my home every year since 2007 to clear the roots out of my drains. 12-11-2015 my drains were running slow and a tech came out and ran the grinder 120 feet it is 90 feet to the sewer. 1-4-2016 the drains did not work at all (23 days later) I called them and they sent another tech out and he broke his grinder in the line. The next day they sent another tech out and he did not have the right tool to get the piece out. I called the company owner and he said it wasn't their problem anymore, they did not have a tool to pull out the broken grinder and that I had to use my homeowners insurance to fix it. I REPEAT DO NOT USE THIS COMPANY THEY DO NOT STAND BEHIND THEIR WORK OR THEIR EMPLOYEES. The techs all have been very nice but what can they do? read more

I was deeply impressed with Apollo's service, responsiveness, and professionalism from beginning to end. Called mid-day with a non-emergency but still urgent plumbing situation, and they had a technician reach me the next morning. Excellent communication from both dispatch and the technician, updating me about time of arrival and ways to prepare for the work to be done. The technician, Anthony V, was the absolute best! Professional, knowledgeable, personable - would never have expected to feel sad to see the plumber go, but he was just that great. Honest work, honest assessment of my plumbing needs, and honestly shared his knowledge and experience to help prevent this problem from happening again. As I hired this company from a trusted recommendation, can definitely report that I'm a very satisfied customer and would highly recommend Apollo. read more

We just recently bought a house (yay), which is a grueling process nowadays. We did a sewer scope inspection and used Apollo. They were great; efficient, friendly, informative. Their recommendation for CIPP (Cured In Place Pipe for you amateurs:) was not taken by the previous homeowners who decided on a different but equally effective solution (and cheaper): Pipe Bursting, and thru a different company. In the interest of space, I won't go into details on what's involved with those methods, but the diff company ran into an unexpected challenge, which would require WAY more time and potentially more $. We stepped in and asked if Apollo could come back and do the job. They did, and fast, as well as cleaned up the mess that "the other company" left behind AND left our backyard looking like no one was ever there. This was literally the day before Memorial Day weekend to boot! Definitely 5 stars for Apollo. Special shout outs to Brandon and Kara. read more

A sewer scope was scheduled and unfortunately the technician who came out could not remove the clean out cap. He indicated that it would need to be chiseled out and a new cap. He said our cap was special size and would need to be ordered. Another technician was sent Saturday and we assumed the information from the first technician had been shared and he was there to fix the problem. Not the case. The 2nd technician banged on our clean out so had that he cracked it. He told us he had to stop or he was afraid it would break off. He tapped up the pipe and threw a bucket underneath and said it should be fine. Guess what? It wasn't and it was leaking...this company was selected by the buying agent but our realtor had to call and get them to come out a 3rd time to fix the problem. Initially we were told the manager was out on a family emergency and there was no one who could solve the problem. NOT OK when the company caused the leaks. NO LEAKS PRIOR TO THEM ENTERING OUR HOME. Long in short our realtor got them to send a THIRD technician out. The 3rd technician ultimately corrected the issue BUT he to was not informed of what had been going on the last 2 visits and he was not happy. This company has terrible communication within their business and between their workers. I feel bad for them. I would not recommend this company. read more

We have used Apollo in the past but this time had a different technician. Just like our prior tech, Doug, Rob did a good job and arrived when he said he would. He was friendly, knowledgeable and capable. He was able to solve the problem and get our water back on. read more

Arrived on a Saturday evening, just to see if they could fix the main drain clog. Within 30 minutes all was well. Great CS, great help, wonderful timing. read more