They're dishonest in advertising, so they're very likely to be dishonest is other aspects of the…read moredeal. Stay away. They advertise cars as for sale by owner, and then craft deceptive ads deliberately intended to make it appear that the seller is an individual, and even going so far as to post photos of their vehicles in residential driveways and using phrases like "I'm selling my car." Deceptive practice! How else do they deceive people?

This place is a total lie. I called a few weeks ago inquiring about a vehicle they had, the sales…read moremanager, Brian said that the vehicle was in the shop, and that I would be the first person to be notified when it comes back on their lot. I called today, 2/9/23 and spoke to Brian to see if the vehicle was back and that I never received a call. He said that it was sold and that someone paid cash for it. So, basically, if you call inquiring about a vehicle that they may or may not have, Brian will tell you he'll give you a call, but then, sell it to someone else. Awesome. What a great way to run a business! You will be lied to you.

chris M. and Anthony were incredibly helpful and made the wntire process easy and comfortable. we…read moreare happy with our purchase. loved their selection of vehicles as well. will refer others when the need arises.

I want to share my experience so other consumers are aware and can protect themselves…read more On January 23, 2026 I took possession of a vehicle from this dealership after placing a $2,100 down payment while financing was being finalized. When the bank did not approve the loan, I returned the vehicle on February 4, 2026 as instructed. I was told my down payment would be refunded minus the mileage I used. However, the dealership claimed I drove over 1,000 miles and deducted that amount from my refund. I have timestamped photo evidence showing the odometer reading 74,182 miles at the time I left the dealership. When I returned the vehicle, it showed only about 300 miles driven. The documentation the dealership provided to justify their numbers was a state inspection dated December 27, 2025. I didn't even step foot on their lot to look at vehicles until January 19th. They also deducted a $150 detailing fee even though the vehicle was not clean when I picked it up and had liquid leaking inside the car. I was told to return to the dealership for a detailing but it never happened before returning the vehicle. After weeks of trying to resolve this directly, the dealership said they mailed my refund check. When it arrived, the check had the wrong name, was misspelled, and was not dated, so the bank refused to accept it. I am still attempting to resolve this situation and have filed a formal complaint with the BBB. I recommend that anyone doing business here take photos of the odometer and keep copies of all paperwork.

Best car buying experience so far! Chris was our sales guy!…read moreWas always so patient with my many many crazy questions! Always patient and super friendly! From the initial contact about the car, to test driving the car, working around my insane schedule to make it work, and then to the paperwork! Everything was EXCELLENT! Chris went way above and beyond to make sure I was a satisfied customer! Recommend Chris 100% if anyone is ever in the market! Thank you Chris for putting me in the SUV of my dreams!!!!

Found these guys online, where they had very detailed listings for their inventory. Enough info…read moreonline that I felt I'd already met the 3 cars I was interested in. Working with them was the smoothest, easiest, lowest pressure experience I've had buying cars. No sweating the customer for hours, no endless list of up-sells - from offer to drive away took about 40 minutes. Went home with a clean Mercedes SUV at a good price that still is making my wife giddy.

Joe at Zoom ATX put a lot of care into ensuring that the car I ended up buying was road-worthy and…read morerunning well. He even had the cracked windshield replaced after I bought it by a glass shop down N. Lamar. Despite my having bought the car explicitly "without dealer warranty," a week after I'd driven off with the car, I had doubts about the performance of the engine, and he took it out for a drive to assess it himself. Zoom ATX is a veritable "mom-and-pop" business, so this is their livelihood - not corporate, so they have to care.

We were in the market for a car, and we needed one fast. A friend recommended Joe at Zoom ATX and…read morewe called him that day. He had us come check out the multiple vehicles he had available in our price range and gave us a great deal on a Honda Accord I fell in love with. Later when our tags came in he installed them for us and did a quick check over on the car to make sure it was doing great for us. They've been nothing but helpful and polite and if you refer a friend they even give you a little cash!

I was referred to Open Road Motors by a friend and I couldn't be happier! Their office is VERY…read morecomfortable, Andres is the nicest most genuine and personable car salesman I've ever met, and their small selection of cars are well priced and very clean. I had been looking for a used civic and Andres showed me a list of civics that were about to be sold at auction. He checked the ones I liked on Carfax and went to the auction with my budget in mind and bought me my top choice, a 2009 Civic EX and charged me $1,200 less than my budget! He could have absolutely charged me on my full budget but he said he would rather have a happy customer! Can you believe that?! I'm going to point anyone who asks about purchasing a used car straight to Open Road Motors because I think I might have just had the best car purchase experience ever. He says he hasn't ever done any advertising or SEO and most of his business comes from referrals. I believe it! Thanks Andres!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

It has been 5 months and I still do not have a proper title to the vehicle. The Texas DMV wrote to…read moretell me the title had a lien on it for the falsified odometer. I had to hire an attorney to try and alleviate the title issue. At this point it would be easier for Luke to return my money and I would return vehicle. Luke has not been responsive to me so my attorney had to handle this issue. The Texas DMV agent agreed that the dealer would be better off returning my money and taking the vehicle back. They do not know when the title will be released. Luke it would be in your best interest to return my money before this lands up in litigation. It will get expensive to fly to Colorado for court multiple times. That vehicle has already been ticketed for no license plates parked on the street. I have no where to park the vehicle and it's causing me legal problems. I am at the point of filling civil litigation unless we can work out a return. I still do not legally own this vehicle.

Fantastic experience buying a car from Luke, and Greg had it in better than expected shape when I…read moremade the purchase Wholeheartedly endorse

Last week I bought two vehicles, and my only regret is that I bought one of them before finding…read moreTexas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand. I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy. After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license. The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts. Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life. Here are some pointers: 1. Call him first to find out if he has what you want, or visit his website. 2. He may be able to find what you want if he doesn't already have it. 3. Be nice and you'll be amazed at the level of service you receive. 4. Give John a shot at your financing even if you already have your own lined up. He could have saved me some money, as it turns out. 5. Compare his prices to anyone in town; you'll be amazed. 6. Tell him that you contacted him because of his YELP page, so he'll believe me when I tell him it will actually increase his sales.

Best car dealership ever, hands down! We had a great experience at Texas Auto Ranch in Hutto! They…read moreare not your typical, fancy car dealership, with the sales team vultures stalking and swirling around you. The owner, John Phillips, is an honest man, just trying to make a living. I found the car online and had to drive from Galveston to Hutto to go get it. John held the car for me for 2-3 days until I could get out there; even though, he had other offers on it. When we got there, he handed me the keys, and allowed us to test drive the car by ourselves, trusting us to come back. Neither him, nor his friend and co-worker, Mike, bothered us while we were looking at the car, checking for damage, making sure all the buttons, lights, etc. worked; and that the car was in good condition. They were actually helpful and answered all of our questions with no pressure. They were no hassle, straight-up, and to the point. Not to mention, they gave us a great deal on the price!!! They made the car buying process quick and painless, in fact, it was a very pleasant experience. He even offered to take care of us, if any issues happened after we purchased the car. Additionally, they recommended a cute cafe for us to eat at afterwards, which was delicious and another pleasant experience. Needless to say, it was well worth the long drive to Hutto, and we will definitely be purchasing our next car from them. It is rare to find genuine, honest, good people like John and Mike. Thank you for making our car buying experience as painless and pleasant as possible! We greatly appreciate it and wish there were more people like you!